We help businesses get more value out of their energy contracts, reduce their energy consumption and lower their carbon footprint.

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1 Working in Partnership with We help businesses get more value out of their energy contracts, reduce their energy consumption and lower their carbon footprint. Businesses large and small rely on us for their energy management needs. Our clients range in size from high street shops to multinationals with thousand of sites and cover the whole of the UK. In total, we manage over 50,000 energy meters with an overall energy spend of approaching 200 million per annum. With access to prices from every major gas and electricity supplier in the UK we are sure we can find the best price for your business. We offer a complete energy service to you: from getting the best price for your business energy to helping reduce your energy consumption. A complete business energy package: from getting you the best deal on your energy price to helping you reduce your energy consumption and lower your carbon footprint. We also reduce your workload, taking away the hassle of dealing with your energy account. With one of our energy consultants looking after your energy account you will have more time to concentrate on running your business. Our energy consultants will look at your total energy use in order to find ways to help you reduce your energy consumption and lower your carbon footprint.

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3 What we offer Account Care: energy account management Your attention should be focussed on your business; you don t need the hassle of having to deal with gas and electricity suppliers and trying to understand a sheaf of complicated billing information and usage data. Our Account Care service makes sure that you are getting the best value out of your energy supplier and what you are being charged is right for your business. This involves a wide ranging examination of all your energy consumption starting with a detailed look at your energy bills, the data held about your account by the energy supplier, meter types, standing charge, energy allowance, etc. This is the first step in making sure that you are on the best rates, the correct meter type and that what you are being billed is right for your business. Personal service from a named individual Your account will be looked after by one of our energy consultants, they each have a direct dial, making it easy for you to reach them. The consultants don t work alone, they are part of a larger team who are ready to lend a hand with advice and support so you can be sure you get the right level of service. The team can also call upon specialist energy managers and other staff to help with energy saving plans and other technical issue. A 92% go live rate The best go live rate in the industry. Why is this important: suppliers can have many reasons why they will not let your account go live outstanding debt and a host of other communication issues caused by the bureaucracy inside an energy supplier. We have a department that tracks all these possible objections and resolves them so that what you want your energy supply going live on the right date and at the right price happens. If this is not managed properly you can cost your business money. Maximum choice for your business To give your business the best prices for energy we have forged strong links with every major gas and electricity supplier in the UK. We are a premier supplier to British Gas and have been number one with them for the last three years. We are a premier supplier to Total Gas & Powers. We are an Eon platinum partner. We are a GDF premier supplier. This gives you access to the best prices in the UK energy market.

4 Helping you protect your business from price increases with Fixed, Semi-flexible and flexible pricing We are able to offer a range of pricing options to suit your business needs: Fixed prices can range in contract duration; longer contracts fix your energy tariff so you have the stability of knowing just what you will be paying in the future and removing the danger of energy price hikes catching your business by surprise. A semi-flexible contract allows you to buy a percentage of your energy at a fixed rate upfront and then the remainder of their energy either off the day ahead, week ahead, month ahead or season ahead prices. A fully flexible contract allows you to buy energy either: off the day ahead, week ahead, month ahead, year ahead or season ahead prices. Your Utilitywise energy consultant can give you advice on the pricing scheme that is best for your business. Carbon Zero for Energy You can make the business energy handled via Utilitywise carbon neutral. We will purchase on your behalf carbon credits to offset the carbon dioxide produced by the energy we manage for you. The price for these credits will be bundled into the unit price for your energy; in effect you will be offsetting as you go rather than in one bill at the start or end of a year. What is carbon offsetting? Carbon offset schemes allow your business to counter-balance your production of carbon dioxide by investing in environmental or energy saving projects: for example, clean energy projects, buying energy saving devices, reducing emissions from coal mining or landfill, or simply ripping up the carbon credit certificates (which reduces the amount of carbon that can be pumped into the atmosphere). Carbon offsetting is often the fastest way to achieve the deepest reductions within a business and it also delivers added benefits at the project site: employment opportunities, community development programmes, training and education. Utilitywise are purchasing carbon credits from the CarbonNeutral Company. The CarbonNeutral Company has been providing carbon offset-based carbon reduction strategies for the last 15 years. They work with 500 clients in 32 countries and are market leaders in offering carbon offsetting and managing where the carbon offset projects are. They have unique access to the global carbon markets and a market-leading certification mark, The CarbonNeutral Protocol, The CarbonNeutral Company is the most recognized carbon offset brand in Europe (source: Ecosecurities market survey 2010). As part of the due diligence the Carbon Neutral Company will audit Utilitywise to verify that credits have been handled correctly:

5 The business benefits of carbon offsetting Businesses are under pressure to reduce their carbon footprint and many have made public commitments to reduce their carbon footprint. Carbon reduction targets now form part of many organisations reports to shareholders and other stakeholders. Research by the Carbon Trust has shown that 70% of people want businesses to disclose their carbon emissions and 56% of people are more concerned about business actions to reduce their impacts on climate change than they were five years ago. True cost savings come from reducing your energy consumption True cost savings come from reducing your energy consumption and lowering your carbon footprint. We look at the whole picture of your business energy, not just the price you are paying and we have the expertise and the technical skills needed to help you reduce your energy consumption and lower your carbon footprint. Energy Health Check As part of the Utilitywise service your business will be issued with an Energy Health Check. This compares your energy consumption, size of building, type of business, hours of work and price paid for energy (gas and electric) with the CIBSE national average. The software that produces the Energy Health Check has been produced in-house by Utilitywise and uses the Chartered Institute of Building Services Engineers (CIBSE) benchmark figures; the same data that is used to produce an official Display Energy Certificate (DEC). This is the first step in reducing your energy costs and lowering your carbon footprint. Energy Audit To drill down into the details of energy use and the steps needed to make energy savings, you need a full Energy Audit. This is a full review of your site conducted by teams of qualified and accredited energy surveyors. The final report shows current energy consumption, suggestions on energy saving improvements (usually a mix of altering people s behaviour and energy-efficient equipment) and detailed payback times. The Energy Audit covers: Building fabrication. Heating, ventilation and air conditioning. Water use. Lighting. All electrical systems including machinery. Any monitoring systems.

6 The Audit is conducted by an experienced energy manager and uses the Utilitywise Audit Tool. Using this tool the energy manager can quickly identify improvements in equipment and behavioural change that We are proud to say that this system built by our energy experts is now used as the auditing system by several energy suppliers. Smart Meters Smart meters (also known as AMR meters) are a new generation of electricity and gas meters which communicate your energy use on an on-going basis with your energy supplier. They put to an end to estimated bills and someone coming to read the meter. Smart meters are a business requirement from 2014, depending upon the type of meter at your site and the amount of energy consumed; your Utilitywise energy consultant will be able to offer you detailed guidance and advice on where your business stands regarding smart meters and arrange for one to be fitted. Smart meters offer a host of benefits. The real benefit of a smart meter is not the actual physical meter but the detailed data about your energy use that streams out of it. With our help you can gain massive insight into your energy use from this data. Utility Insight Your smart meter is only as good as the reporting tool that allows you to analyse the data flowing from the meter. Turning smart meter data into business information is done by Utility Insight, our web based reporting platform. It takes data from your AMR/smart meters (gas, electric and water meters), displays and analyses this data in a variety of ways in one single location. As long as the client has a smart meter the data can be taken into Utility Insight. It does not matter who owns the meter or who supplies the energy, the data can still be routed to Utility Insight. Easy to understand dashboard Once you are logged onto Utility Insight the first thing you see is the dashboard. This gives you an easy to understand snapshot of your energy and water usage. Easy to understand reports Our energy managers have built a series of powerful reports to give you All users can access a range of standard modules: Energy Analysis Financial Analysis Data Exchange Exception Reporting

7 Should you require it additional modules can be added to the systems, these include: Calculated Meters Bill Verification Invoice Validation Tenant Billing Benchmarking Contract Bid Management Energy Procurement Asset Management CRC Reporting Energy manager back-up The benefit to the client is that they will have access to our reports and our energy manager s advice. The Utility Insight system allows you and our energy managers to view the utility use data and interrogate it for utility management needs. Edd:e circuit level energy monitoring To get total visibility of your energy use down to the individual circuit level you need Edd:e. Edd:e monitors each circuit on the distribution board it is wired to. This means that you can get detailed energy use from every distribution board in your business. The data from Edd:e is fed into a web-based reporting platform that allows you to see your energy use across all your circuits in real time from any web connected computer. The system retains two years worth of data. For example: it means that you could see the energy used by your lighting on one floor and compare it with the energy used by the lights on another floor, in real time. This means that almost as soon as someone switches a light off then you can see the energy usage drop. Edd:e offers an incredible amount of detail about your energy use: Identify where, when & how energy is being consumed on site. Identify unusual, unexpected or above average levels of consumption. Shows where energy consumption can be reduced. Show actions that can be taken to lower your carbon footprint. The information it provides allows you to make informed decisions about the action to take to save energy, lower your energy bills, reduce your carbon footprint and manage the total energy load in your business. Edd:e provides so much information you get an energy consultant to help you understand and interpret the on-going data flow in a series of monthly desktop consultancy reports.

8 These reports can be customised to meet your needs but will always include an analysis of your overall consumption, out of hour s consumption and a report on your lighting. Edd:e will on average show a way to reduce your energy by 27% and it has shown up to a 48.3% reduction. With energy prices continuing to rise and showing no signs of slowing down, installing Edd:e at three of our sites has played a huge part in HEROtsc being able to make informed management decisions based on the insightful data the Edd:e system is able to report. We now know how, where and when electricity is being consumed on these sites. In particular the Edd:e system has helped us monitor unexpected consumption during the night helping to reduce our energy base load. Chris Wilson, Environmental Coordinator, HEROtsc Ecofit The Energy Health Check, Energy Audit and the data from Edd:e will highlight a number of behavioural factors and equipment changes that could provide an energy saving. The Energy Audit, we have teams of expert that can undertake any re-fit work needed to realise the savings highlighted in the data. The Ecofit work covers all aspects of energy saving from simple timer switches to complete lighting refurbishments.

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