Managed Hosting from the Market Leader

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2 Managed Hosting from the Market Leader 2

3 We help companies be successful in the Cloud thanks to more than 20 years of expertise. PlusServer is the largest managed hosting provider in Germany, Austria and Switzerland. More than 5,000 corporate clients already benefit from our hosting setups with their flexible scalability. Using our extensive modular solution system, we can customise the setups according to the needs of each client. Our portfolio includes specific managed hosting solutions, for example, for e-commerce as well as colocation, or managed cloud setups for your flexible IT infrastructure. Whether you are a start-up, or a global group we have exactly the right solution for you. PlusServer facts and figures 10 Locations with data centres, thereof seven in Germany > 250 Gbit/s Backbone connection ISO PCI DSS TÜV certified security in accordance with European standards Certification guarantees secure e-commerce payment transactions 24/7 Operations, backup, monitoring, updates 30 min. Response time < 4 hrs. Hardware replacement > 20 years Experience 99.99% Availability 100% Sustainable electricity generation 100% Hardware from leading brand manufacturers 3

4 Solutions for Unique Clients 4

5 As every client is different and each requirement is particular, together with you, we can develop the optimal setup for your needs from a range of tried and tested solution components. SERVER Load balancer CLOUD Firewall Switch DDoS protection APPLICATION Storage & Backup CDN 5

6 Highly Secure Data Centres Our secure data centres in ten locations thereof seven in Germany. Our network of data centres cover the whole of Germany as well as three sites in the EU and the USA. Therefore, when we select your server location we can take your particular requirements into consideration. At all our data centre locations we provide you with the option of placing your own infrastructure in rented racks. We would be pleased to provide you with detailed advice on the topic of colocation. ISO PCI DSS If requested, we can host exclusively in Germany ISO certified for excellent security, availability, confidentiality and integrity of your data Certified for secure E-commerce Top rating from the independent Datacenter Star Audit Award for energy efficient data centre 6

7 LEEDS HAMBURG BERLIN GUETERSLOH DUESSELDORF COLOGNE ST. LOUIS FRANKFURT STRASBOURG MUNICH Data Centre 7

8 Excellent Connectivity Our core backbone connects the PlusServer data centres, with more than 250 Gbit/s of uplink capacity, to the international network. With direct interconnections such as, for example DE-CIX in Germany and LINX in the UK, as well as a large number of carriers we provide one of the best performing backbones in Europe with the lowest latencies. Our backbone was designed with multiple redundancies to ensure maximum availability and fail-safe protection. If a line fails then traffic is simply routed via the line of another carrier. In this way we can achieve network availability of %. Ring 1: Cologne - Frankfurt - London Ring 2: Cologne - Frankfurt Ring 3: Cologne - Guetersloh Ring 4: Frankfurt - Strasbourg Ring 5: Frankfurt - Duesseldorf - Hamburg - Berlin - Munich Ring 6: London - Leeds Upstream Peering 8

9 LINX LEEDS ECIX Telekom HAMBURG Telia Sonera Telekom Telia Sonera LONDON DUESSELDORF Telia Sonera Telekom NetCologne COLOGNE Telefónica GUETERSLOH BERLIN FRANKFURT Telekom Cogent STRASBOURG MUNICH Level3 Telekom DE-CIX Telefónica Telia Sonera 9

10 We decided to work together with PlusServer as the company has extensive experience in complex IT solutions that are nevertheless scalable at any time. Heiko Findeisen, Head of Composite Services 10

11 Our satisfied clients are the best reference that we can have. We have already developed and implemented successful e-commerce solutions, highly flexible cloud setups, or complex IT infrastructures for numerous well-known companies. 11

12 E-Commerce Your customers would like to have short load times, attractive product presentations, secure payment and the option to access your services from a mobile device. We have specialised in optimised hosting solutions for the online shop systems of Intershop, Magento, Shopware, Oxid and Hybris and we take into account the particularities of the respective platforms. In this way we can achieve the best performance for your e-commerce. We would be pleased to develop an appropriate solution for your individual shop system, too, based on your requirements. Your advantages % availability because downtime means lost sales Platform with fast response times to handle load peaks 80 % of customers will leave your shop within a waiting time of three seconds Highly scalable cloud solutions grow along with your requirements Trust through data privacy TÜV certified data centres and PCI-DSS certified payment transactions 12

13 Requirement Willy Bogner GmbH & Co. is an international ownermanaged fashion company. Since the end of the 2000s, Bogner has been running an online store for which the company needed a reliable and redundant clustering solution. With our high availability e-commerce setup for bogner. com all customers worldwide are served quickly even at peak times. Solution Redundant load-balancing cluster structure Requests are distributed across several downstream Internet nodes, which have access to a central data-base system All the components have high availability The setup can be flexibly extended at any time Full management solution incl. monitoring, fault clearing, update management and patch management 13

14 Media E-Commerce Your customers demand top quality digital content. In order to provide smooth video streaming in HD, or clear audio files with high bitrates and to be able to handle requests at busy times, your infrastructure has to have a lot of capability particularly, reliability as well as performance. We can develop a customised hosting solution that will get your media content to your users reliably and quickly. Your advantages Fast delivery a Content Delivery Network stores your content in a worldwide network of nodes Load distribution thanks to load balancing you will be relaxed during extreme peak loads Top connectivity a backbone with multiple redundancies and 250 Gbit/s of bandwidth Your content, your needs Focus of your connectivity optionally on higher bandwidth or lower latencies 14

15 Requirement With a monthly average of 50 million page impressions and 1.5 million visits, toggo.de is the most frequently visited children s website in Germany. Some time ago, when there were plans to migrate the website to a new hosting platform, our concept for a cost-efficient solution as well as our extensive support expertise were the most convincing. Solution Several web servers process the great number of requests Redundant database servers ensure optimum data availability A Windows server allows simple management of the setup Load balancing distributes workloads across all the web servers A dedicated firewall protects the setup against attacks 15

16 Marketing E-Commerce Media As an agency, do you also organise the hosting of the end customer projects that you have developed? Then you can count on us as a reliable partner. With flexible white label solutions, individualised invoicing and a personal contact partner at PlusServer you can benefit from our expertise while your customers get professional hosting services. Your advantages White label solutions cost-effective modular solutions provide maximum flexibility 24/7/365 Support our experts ensure the trouble-free operation of your systems Excellent advisory services a personal contact partner will support you and provide proactive advice Optimised solutions tap the full potential of your CMS such as TYPO3 or WordPress 16

17 Requirement nexum AG is one of the leading digital communications agencies in Germany. It generates the optimum user experience for its numerous national and international customers through the creative use of the latest technologies. To ensure the fail-safe operation of its projects nexum needed a managed hosting solution that would guarantee top performance and availability even for high data transfer rates. Solution High-performance IT infrastructure that supports the fail-safe operation of individual projects Redundantly protected infrastructure with a load balancer and a firewall with more than 20 servers Fast expandability via modular system design nexum can independently create customer specific systems with dedicated software and security settings 17

18 IT Outsourcing E-Commerce Media The challenges that companies have to face will vary according to the size of their businesses. Your enterprise could be just taking off, establishing itself, growing steadily or asserting a claim to leadership. We can provide individualised advice and develop a solution that is perfectly scaled to the size of your enterprise. Moreover, it will be flexible enough to help you to realise your goals in an optimal way in the future, too. Your advantages Start-ups You can focus on your business concept and we can help you to keep the costs low SME you can lower your operating costs via a need based cloud Large enterprises our extensive expertise for your complex business requirements Groups customised IT concepts incl. scalable infrastructure, VPN, dedicated lines etc. 18

19 Requirement DB Systel GmbH, with around 3,100 employees, is the leading ICT solutions provider in Germany. Five years ago, in order to be able to satisfy increasing demands in the future, too, DB Systel was looking for the optimum technology partner via a Europe-wide invitation to tender. Solution Virtual servers are operated on a dedicated VMware platform The virtual machines have different performance capacities and safety zones The VMware platform and dedicated servers are directly connected to the DB corporate network via peering Security through various routers and firewalls PlusServer is responsible for server management and the VMware platform 19

20 Colocation E-Commerce Media Would you like your IT infrastructure to be professionally operated, but setting up your own data centre is out of the question due to the high costs and limited personnel resources? Then colocation is the right choice for you. Our colocation services include dedicated and lockable 19 racks, power supply and air conditioning in PlusServer s highly secure data centres. In addition, you will have access to our experienced data centre technicians. Your advantages A high level of security lockable racks, fire protection, redundant cooling, two power feeds, 24/7 remote hands service Predictable bandwidths per uplink between 100 Mbit/s and 10 Gbit/s are possible, while 100 Mbit/s of traffic volume are already included Various sites colocation is possible in eleven data centres as well as in site redundanciesaa Reduce your own IT workload on request, you can use the extensive management and service support provided by PlusServer 20

21 Our classified advertising portal - kalaydo.de - ranks among the websites with the broadest reach in Germany. That is why we need an infrastructure that delivers both high performance and high availability. Furthermore, it has to be expandable at all times in ongoing operations. That is why we opted for PlusServer as an experienced managed hosting provider. Oliver Hacker, Head of IT 21

22 PlusServer HEG s strong managed hosting brand PlusServer has operated successfully in the hosting market for more than 20 years, however, since 2015, we have been more strongly positioned. As the unified managed hosting brand of the Host Europe Group we provide our clients with the combined expertise of the former PlusServer AG, Host Europe GmbH as well as the former Telefónica Online Services GmbH. HEG is Europe s largest privately-owned hosting provider. Online Services GmbH 22

23 Your benefits from the new PlusServer brand: Expanded Product Portfolio You will have even greater flexibility in the design of your hosting solution and will be able to, for example, combine colocation, cloud and managed hosting. Even Better Support Our dedicated technical support for managed hosting with direct contact partners is reachable for you 24/7 in Germany. Perfect Size to Grow Along with You While we are the big market leader in Germany, nevertheless, our response to your specific requests will be swift and flexible. Regardless of whether you are a startup or a group. Personal, Regional Contact Partners Your personal contact partner in sales can respond swiftly and flexibly thanks to our numerous locations throughout the whole of Germany. Even Faster Provision of all Services Additional servers can be available for you, for example, already from the next working day. Data Centres with the Highest Standards throughout the whole of Germany Certified data centres with maximum security and the best connectivity for your managed hosting, cloud or colocation solutions. 23

24 The PlusServer Timeline 2005 Euro market leader in root access 1995 Thomas Strohe started up his first hosting company 1998 PlusServer GmbH founded 1998 First offering under the PlusServer brand 1997 One-to-One GmbH founded 2001 Name changed from One-to-One GmbH to Host Europe 2003 Entered USA market 2002 PlusServer launched first virtual server in Germany 1995 First German Internet exchange DE-CIX 1998 Google founded million.de domains 2001 Start of Wikipedia million.de domains 24

25 2013 Takeover of internet24.de GmbH Telefónica Online Services became Host Europe Solutions 2012 TÜV certification in accordance with ISO Acquisition of Synergetic Technology AG, MESH GmbH and Mainlab GmbH 2011 New data centre in the USA 2010 Start-up of the datadock 2015 PlusServer became part of HEG 2011 Allocation of the last IPv4 addresses, from then on IPv6 only million domains registered worldwide, thereof nearly 16 million.de 25

26 Personal Contact Partners We ll always be happy to meet you at your premises or you can reach us at one of the numerous locations in the whole of Germany. Please do not hesitate to contact us at our sites in London or St. Louis/USA, too. HAMBURG BERLIN GUETERSLOH DUESSELDORF COLOGNE DRESDEN FRANKFURT STUTTGART MUNICH 26

27 When it comes to our hosting providers we attach great importance to a fast connection as well as hardware and networks with high availability. That is why we opted for PlusServer, which guarantees excellent performance for us. Christoph Weber, Head of Applications Development and Internet Technology 27

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