Hosting. Simply Different.

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Andra McDaniel
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1 Hosting. Simply Different.

2 Hosting. ISO Professional Services offers more All the SAP expertise of the ISO Group is focused in ISO Professional Services, which is among the firmly established players in the fields of SAP consulting, IT infrastructure consulting, hosting and the associated services. Today, we support a customer base of leading medium-sized and international corporations, based on long-standing partner relations with our customers. Process analysis Conceptual design/ Performance Specifications Plan Operation & Support Implementation Training ISO Professional Services a certified SAP hosting partner Increasingly complex system landscapes make hosting and housing an interesting alternative to own system operation. We have been operating IT systems for medium-sized companies since 1996, and enable them to utilize the latest systems while saving costs. Our services cover individual components, applications and servers, as well as complete support of ERP systems or entire IT landscapes. We have been a certified SAP hosting partner since 2009, thus meeting SAP AG s high demands regarding structure and processes for the optimum operation of SAP solutions and high-quality services.

infrastructure consulting, hosting and the associated services.

3 Our standard 24/7 monitoring, 24/7 alerting and 24/7 operation redundancy (power, UPS, diesel generators, air conditioning, computer center) redundant broadband WAN connection for various carriers permanent availability of 99.9x%...endless possibilities no preference for hardware manufacturers no preference for database platforms (Oracle, SAP DB, DB2, Microsoft SQL server) access only possible via security gate, video monitoring fire prevention OxyReduct or Argon extinguishing system multiple redundant firewalls certifications according to ISO 9001, ISO 27001, BaFin (German Federal Financial Supervisory Authority) 44 and 25 of the German Banking Act (KWG) no preference for operating systems (UNIX, Linux or Windows)

..endless possibilities no preference for hardware manufacturers no preference for database platforms (Oracle, SAP DB, DB2, Microsoft SQL server) access only possible via security

4 Simply Different. S - Alternative/Backup Computer Center Scenario: Restart not possible after emergency System setup/restart possible in backup computer center Goal: To optimize business by increasing the reliability and availability of systems. Scope of services: backup solutions (cluster, test systems) are accommodated in a first-rate computer center environment -- high security standards of computer centers (5* data center) are available -- systems are integrated in a central system monitoring solution (24/7 monitoring) data backups are performed centrally network is connected in a redundant manner Service Desk (support hotline) is available modular service portfolio guarantees individual expandability M - Housing Scenario: Operate your own hardware in an external computer center and manage it yourself if necessary Benefit from high security standards for data, applications and systems - Carrier-independent computer center Goal: To avoid investing in a current computer center infrastructure. Improve bank ratings by increasing IT reliability. Scope of services: Benefit from the same features as those in the package Alternative/Backup Computer Center. L - Hosting Scenario: Business critical applications are technically highly complex. Their operation requires labor-intensive, costly and time-consuming services, as well as high-performance IT and computer center infrastructures. Convert fixed costs and depreciation into service fees Goal: To enable concentration on core business and to provide maximum system performance and availability at substantially lower cost. Scope of Services: In addition to the features of the Alternative/ Backup Computer Center and Housing packages, we guarantee the following hosting services: Absolute cost transparency for hardware, bandwidth and infrastructure High availability of servers thanks to quality hardware Linear and flexible expandability of server landscape Scalable, central storage and data backup solutions Comprehensive technical service and support by our specialists Guaranteed system availability

5 Hosting. Simply Different. Solutions Focus on the essentials the optimization and control of your business processes. Avoid investments in unnecessary infrastructure and be secure in the knowledge that your SAP systems are running. Simply different Good things come in small packages We operate hosting at eye level dedicated for medium-sized business. We ll treat you as a customer and not just as an account number. Choose flexible solutions with the highest standards for maximum availability and security. Efficient and flexible Choose a service, not a technical infrastructure. We offer you hosting services for your ideal configuration, with the Service Levels that you really need, without high one-time costs for migrations and system changes. We transfer your release, your database, your operating system and your desired hardware to our hosting services. Operation of your SAP solution is our core competence. Our infrastructure and processes are ideally adapted to this business. Test which hosting category you fall into:

Simply different Good things come in small packages We operate hosting at eye level dedicated for medium-sized business. We ll treat you as a customer and not just as an account number.

6 All rights reserved. SAP and the SAP products mentioned in the text, including the respective logos, are trademarks or registered trademarks of SAP AG in Germany and other countries. All information is subject to change. Version 03/2011 Simply compile your ideal configuration online now: We re here for you: ISO Professional Services GmbH Martin Pauli Tel.: Fax: Eichendorffstr Nürnberg

SAP AG in Germany and other countries. All information is subject to change.

The support offering tailored to fit your individual needs

EMPOLIS SERVICES Concentrate on your core business The support offering tailored to fit your individual needs In this fast-paced world, it is absolutely essential that you remain focused on your most important