Remote Maintenance with Security Appliances FL MGuard RS2000 and RS4000. Economic and Reliable Service

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1 Remote Maintenance with Security Appliances FL MGuard RS2000 and RS4000 Economic and Reliable Service Today, plants generally comprise of complex machines and systems with a high degree of automation. Servicing and maintenance of these types of applications calls for qualified service personnel. Frequently, only the manufacturer can provide such a service. Open automation platforms based on Ethernet provide users with attractive new options. There is constant pressure for production systems to operate ever more efficiently and economically. Downtimes not only result in financial loss but also jeopardise delivery dates and in turn the reputation of the company. At the same time, it is becoming increasingly difficult for operating companies to handle the automation systems; this is why they frequently require support from the plant manufacturer. In order to save time and money, operating companies therefore frequently link their applications to the service network of the manufacturer via the Internet. This is because the Internet has established itself as a universal medium for transporting all types of data owing to its high bandwidth, accessibility from virtually everywhere, and the low associated costs. It therefore opens up completely new possibilities for networking and operating plants and systems. Always Accessible Thanks to Fallback Function When setting up a teleservice, the focus is on issues such as cost, security, bandwidth, availability and stability, as well as end-user acceptance. To address these needs, Phoenix Contact has expanded the tried and proven FL MGuard security appliances by two performance classes (Fig. 1). The new security Figure 1 The new security routers from Phoenix Contact.

2 modules are housed in a rugged metal enclosure. SD memory cards (Secure Digital) can be used as interchangeable configuration memories to facilitate fast device replacement. As a result of their function and price, the modules of the FL MGuard RS2000 basic series are suitable for addressing simple routing and/or remote maintenance applications with a maximum of two VPN (Virtual Private Network) tunnels, therefore guaranteeing a high level of security. When required, a firewall that is easily set up without requiring any IT know-how can be used to control data traffic. In addition to the routing functions, FL MGuard RS4000 Security Appliances offer the full functional scope when it comes to the firewall and VPN. A highly configurable Stateful Inspection firewall filters communication based on transparent input and output rules. This ensures that only data exchanges authorized by the user take place. For each device up to 10 VPN tunnels extendable to a maximum of 250 VPN tunnels with an additional license can be established and operated in all industrial environments. The two WAN interfaces, via which remote access is realised, permit a fallback function to be implemented. For example, if the preferred DSL connection cannot be initiated, then the FL MGuard RS4000 automatically switches over to a serial link using an external modem. The system immediately switches back once the preferred connection becomes available. Lower Maintenance Costs for Higher Availability There are three main reasons why companies might opt for remote maintenance: 1. Lower warranty costs If a company sells a machine to an end-user, it is obliged to extend a manufacturer warranty. As a consequence, costs for maintenance, repair or spare parts cannot be invoiced to the customer. The costs for travelling to and from the machine location as well as the working hours can almost be halved if the manufacturer draws on the possibility of remote maintenance using FL MGuard. The in-house service technician diagnoses and pinpoints the fault remotely to ensure that he will bring all required spare parts to the customer the first time around. And if the problem can be solved through a software adaptation or by modifying the application, no travel costs are incurred at all. Not only this, the implementation time and therefore the system downtime is also significantly reduced.

3 2. Outsourcing Where complex production plants are concerned, the user generally cannot afford to have an expert on staff for each of the different systems. After all, the system operator needs to focus on his core competence to succeed in the marketplace. In many cases, external service providers with the necessary know-how can represent an attractive, economically viable alternative. They invoice their services based on the actual time spent and are in some cases available around the clock. Their service technicians also access machines and plants using MGuard Security Appliances via VPN. 3. Service agreements Machine and plant manufacturers offer their customers additional services in the form of a service contract. Generally, the contract secures the availability of the application through a high maintenance quality. Proactive diagnostics and monitoring of the systems ensure that the required service work is performed in a timely fashion, therefore reducing downtimes. In addition, the service reinforces customer loyalty, makes the manufacturer stand out from the competition and permits fast response and therefore additional revenue if the customer requires additional components and/or systems. Dynamic Monitoring of all Windows Systems In the era of the Stuxnet worm, tailored to attack automation systems, the dynamic monitoring of all Window systems in the production environment significantly increases the level of security. The Figure 2 The working principle of CIM (CIFS Integrity Monitoring). so-called CIFS (Common Internet File System) Integrity Monitoring (CIM) is an anti-virus protection suitable for the industrial environment, which is available as an additional license for the RS4000 devices of the FL MGuard product family. CIM, which works just like an antivirus sensor but does not need to reload virus patterns, detects whether malware has infected a Window system comprising control, operator unit and PC (Fig. 2). Thus, operators can run Firewalls and CIMs in parallel to achieve maximum protection of their systems in a way not previously possible. These include systems

4 that involve an out-of-date operating system for which Microsoft no longer provides any security patches, such as Windows 2000 and older. whose (software) supply state was certified by the manufacturer or an authority and where a change to the software for example as a result of an operating system update - would mean that the warranty of the manufacturer or authorisation from the authority would be lost. that cannot be equipped with a virus scanner in time-critical industrial applications in order to maintain their real-time capability. that cannot perform a virus pattern update, because, for instance, an Internet connection is not available or it has consciously not been equipped with virus scanners and/or IDS/IPS (Intrusion Detection System/Intrusion Prevention System), because an incorrect alarm would cause the complete application to come to a standstill. whose operators have no know-how regarding the correct installation of virus scanners and/or IDS/IPS, resulting in the danger of negatively influencing the system. Conclusion The new RS2000 and RS4000 devices of the FL MGuard product family are very well suited to implementing a secure, cost-effective and reliable remote maintenance solution. In conjunction with CIFS Integrity Monitoring (CIM) available for the RS4000 Security Appliances, users can immediately detect if their systems are being manipulated (Fig. 3). Figure 3 Comparing the mechanics of a firewall and CIFS. Owing to this protection, they can operate their automation solutions without having to worry about malware attacks.

5 High Access Security in all Application Areas The new generation of industrial security routers that operate without a fan are attractive as a result of their reliable security and performance that is housed in a compact, rail-mounted metal enclosure (Fig. 4). These devices have an SD card slot as well as connections for a VPN enable switch and VPN status displays, making device replacement a simple task. Based on a hardened Embedded Linux Figure 4 The new FL MGUARDS in daily use. operating system, the RS4000 series has four security components that ideally complement each another: A bidirectional Stateful Inspection firewall A flexible NAT router A highly secure VPN gateway Optional protection against malware using CIFS Integrity Monitoring The devices of the RS2000 series have been designed as industrial VPN field routers, so they can be directly used at the machine or as central security components in distributed networks. They offer up to two parallel VPN tunnels, a simple "two-click" firewall, as well as flexible routing functions. The RS2000 series also shines thanks to its scalable security functionality. If you are interested in publishing this article, please contact Becky Smith: or telephone

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