Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING

Size: px
Start display at page:

Download "Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING"

Transcription

1 Web Drive Limited TERMS AND CONDITIONS FOR THE SUPPLY OF SERVER HOSTING Application of Terms Agreement to these terms requires agreement to Web Drive s Standard Terms & Conditions located online at the following URL. Please download a copy of these terms for your future reference: https://www.webdrive.co.nz/signup/service-agreement-hosting-web-drive.pdf 1. Server Hosting 1.1. Cloud Service Description The Cloud is an Infrastructure As A Service offering from Web Drive including; virtualized guest servers, storage, backups, firewall and bandwidth available on demand. Web Drive is not responsible for management of guest servers Support a. Web Drive provides support for the Cloud by phone and during business hours. b. After Hours Support is available for the cloud, fees will be payable where Web Drive s Services are not at fault see section 3 for Service Level a The Cloud will be available 99.95% of any calendar month. b A deployment cluster will be available 99.5% per calendar quarter c Availability is determined by Web Drive monitoring. d Service Credits. Credits will be issued at 5% of the affected monthly fees for every hour after the first complete hour of outage outside of the SLA, 1.2. Managed Enterprise Cloud Service Description Managed Enterprise Cloud is a Infrastructure As A Service offering built following Enterprise guidelines for production platforms. It includes; virtualized

2 guest servers, storage and bandwidth. It is combined with a management service which includes; daily Snapshot backup, OS and Standard Software Patching, 24 x 7 Monitoring and response Support a. Web Drive provides support for the Enterprise Cloud by phone and b. Web Drive provides support for the Operating System, Standard Software and any licenses provided by Web Drive. c. Web Drive will carry out small work requests on the server taking no more than 15 minutes d. After Hours Support is available for the Enterprise Cloud, fees will be payable where Web Drive s Services are not at fault see section 4 for Service Level a. The guest server will be available 99.99% of any calendar month. b. Web Drive will provide consistent server performance; no guest server will impact others. c. Service Credits. Credits will be issued at 5% of the affected monthly fees d. The outage is measured from when a Web Drive technician verifies the 1.3. Dedicated Server Service Description Physical server as specified in the commercial terms. The server will be connected to the Internet at 100Mbit per second. Web Drive owns the hardware, is responsible for management of the hardware and replacement of faulty components Support a. Web Drive provides support for Dedicated Servers by phone and b. After Hours Support is available for Dedicated Servers, fees will be payable where Web Drive s Services are not at fault see section 3 for Service Level a. The dedicated server will be available 99.5% in any calendar quarter.

3 b. Service Credits. Credits will be issued at 5% of the affected monthly fees c. The outage is measured from when a Web Drive technician verifies the 1.4. Enterprise Dedicated Server Service Description Enterprise Dedicated Servers are physical servers as specified in the commercial terms. The server will be connected to the internet at 1Gbit per second via dual redundant paths. The server will have redundant power supplies connected to redundant power feeds. Web Drive owns the hardware, is responsible for management of the hardware and replacement of faulty components Support a. Web Drive provides support for Enterprise Dedicated Servers by phone and b. After Hours Support is available for Enterprise Dedicated Servers, fees will be payable where Web Drive s Services are not at fault see section 4 for Service Level a. The Enterprise dedicated server will be available 99.8% in any calendar month. b. Service Credits. Credits will be issued at 5% of the affected monthly fees c. The outage is measured from when a Web Drive technician verifies the 1.5. Dedicated Server Management Service Description Dedicated Server management is OS and Standard Software Patching, 24 x 7 Monitoring and response, business hours support and emergency support of the operating system and standard software Support a. Web Drive provides support for Dedicated Servers by phone and

4 b. Web Drive provides support for the Operating System, Standard Software and any licenses provided by Web Drive. c. Web Drive will carry out work requests on the server taking no more than 15 minutes d. After Hours Support is available for the Dedicated Servers, fees will be payable where Web Drive s Services are not at fault see section 3 for 2. Other Services 2.1. Network Firewall A shared redundant pair of network firewalls. The network firewall will block all traffic in or out of the server/s except where the TCP or UDP port has been specifically allowed. The firewall does not protect against attacks on ports that have been allowed One rule change is included per month. Rule changes will be carried out within 2 business days of the request being submitted Dedicated Firewall Appliance A firewall virtual appliance dedicated to the customer. The functionality of the appliance will change from time to time as specified by the supplier The appliance security updates will be kept up to date by Web Drive Web Drive carry out the initial configuration of the firewall based on the requirements as specified by the customer. It is the customer s responsibility to inform Web Drive if their requirements change and to request the necessary updates to the firewall One change per month is included in the costs, further changes will be carried out as per Web Drive s standard fees CDN The Content Delivery Network is a network of proxy servers around the world caching website and other content. Web Drive is responsible for managing the CDN and ensuring users fetch content from their nearest point of presence on the network File Guardian Offsite Backup File Guardian is and agent based backup service. Files are backed up according to the configuration in the agent. Files are replicated offsite once every 24 hours Back-up storage allocations are per the subscription Licenses Web Drive will provide software licenses to the customer as part of it s services.

5 Licenses provided by Web Drive are to used only on Web Drive server offerings and may not be used on any other servers, copied or otherwise used outside of Web Drive The customer must ensure that they are aware of all relevant license conditions as specified by the vendor Microsoft license conditions are details here <link> 2.6. Colocation Web Drive will house customer devices in their datacenter Unless specified otherwise the client shall receive 1 network port and 1 power connection per device One visit is included per calendar quarter, additional visits will be charged VPN The Virtual Private Network (VPN) Service is a client based secure access service that encrypts traffic between the client and their servers in Web Drive. 3. Support Hours and Fees 3.1. Business hours support is provided from 8:30am until 5:30pm, Monday through Friday, excluding public holidays Web Drive support is accessible 24/7/365 by phone or creating an emergency support ticket from our control panel Business hours labor where applicable is charged in 15 minute blocks at the following hourly rates: L1 Technical Helpdesk - $50 per hour L2 Systems Administrator $100 per hour L3 Engineer $200 per hour Emergency Callout Fee minimum $75 covering first 30 minutes for unmanaged services 3.4. After Hours Support Fees, minimum 30 minutes charged in 15 minute blocks there after: L2 Systems Administrator $200 per hour L3 Engineer $300 per hour

SPECIFIC SERVICE TERMS

SPECIFIC SERVICE TERMS Limited www.webdrive.co.nz PO Box 302829 North Harbour North Shore City 0751 Telephone: 0800 SPECIFIC SERVICE TERMS These specific service terms must be read in conjunction with 's General Terms and Conditions

More information

SaaS Service Level Agreement (SLA)

SaaS Service Level Agreement (SLA) SaaS Service Level Agreement (SLA) The purpose of this document is to define the Service Level Agreement (SLA) for the maintenance and support of the Hosting Service ( Service ). Service Level Agreements

More information

Ancero Backup & Disaster Recovery (BDR) Service Guide

Ancero Backup & Disaster Recovery (BDR) Service Guide Ancero Backup & Disaster Recovery (BDR) Service Guide Contents Service Overview... 3 Ancero Backup and Disaster Recovery... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware

More information

Microsoft Hyper-V Powered by Rackspace & Microsoft Cloud Platform Powered by Rackspace Support Services Terms & Conditions

Microsoft Hyper-V Powered by Rackspace & Microsoft Cloud Platform Powered by Rackspace Support Services Terms & Conditions Microsoft Hyper-V Powered by Rackspace & Microsoft Cloud Platform Powered by Rackspace Support Services Terms & Conditions Your use of the Microsoft Hyper-V Powered by Rackspace or Microsoft Cloud Platform

More information

MANAGED DATABASE SOLUTIONS

MANAGED DATABASE SOLUTIONS Page 0 2015 SOLUTION BRIEF MANAGED DATABASE SOLUTIONS NET ACCESS LLC 9 Wing Drive Cedar Knolls, NJ 07927 www.nac.net Page 1 Table of Contents 1. Introduction... 2 2. Net Access Managed Services Solution

More information

custom hosting for how you do business

custom hosting for how you do business custom hosting for how you do business 24775 League Island Boulevard Philadelphia PA 19112 gibraltarit.com 866.410.4427 Gibraltar s replicated cloud architecture and PCI/HIPAA compliant data centers provide

More information

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security

Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Overview Blackboard Collaborate Web Conferencing Hosted Environment Technical Infrastructure and Security Blackboard Collaborate web conferencing is available in a hosted environment and this document

More information

REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION

REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION REDCENTRIC HOSTED PHYSICAL SERVER SERVICE DEFINITION SD027 V1.6 Issue Date 01 July 2014 1) OVERVIEW The Hosted Physical Server service (HPS) offers dedicated off-site server resource located within an

More information

Ancero Network Attached Storage (NAS) Service Guide

Ancero Network Attached Storage (NAS) Service Guide Ancero Network Attached Storage (NAS) Service Guide Contents Service Overview... 3 Ancero Network Attached Storage... 3 Hardware Warranty... 3 Warranty Exclusions and Limitations... 3 Extended Hardware

More information

Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA Pre-Bid Queries

Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA Pre-Bid Queries Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA Pre-Bid Queries The pre-bid meeting for clarifications on the Re-Tender RFP for Providing Dedicated Web Hosting Services for IBA was held

More information

RL Solutions Hosting Service Level Agreement

RL Solutions Hosting Service Level Agreement RL Solutions Hosting Service Level Agreement April 2012 Table of Contents I. Context and Scope... 1 II. Defined Terms... 1 III. RL Solutions Responsibilities... 2 IV. Client Responsibilities... 4 V. The

More information

Service Agreement Telenet Dynamic Cloud

Service Agreement Telenet Dynamic Cloud Service Agreement Telenet Dynamic Cloud Between Customer details Company name Street Number Box Postal code Locality Country VAT RLP locality Hereinafter referred to as the Customer and Telenet details

More information

Data Center Colocation - SLA

Data Center Colocation - SLA 1 General Overview This is a Service Level Agreement ( SLA ) between and Data Center Colocation to document: The technology services Data Center Colocation provides to the customer The targets for response

More information

Invitation To Bid By State of Connecticut Office of Policy and Management. Vendor to Host Internet Applications. Amendment #2 October 29, 2008

Invitation To Bid By State of Connecticut Office of Policy and Management. Vendor to Host Internet Applications. Amendment #2 October 29, 2008 Invitation To Bid By State of Connecticut Office of Policy and Management Vendor to Host Internet Applications Amendment #2 October 29, 2008 Responses to Questions Below please find the responses to the

More information

Office of Information Technology Hosted Services Service Level Agreement FY2009

Office of Information Technology Hosted Services Service Level Agreement FY2009 Application Name: Application Agreement Start Date: 07/01/08 Customer Name: Customer Agreement Renewal Date: 06/30/09 SLA Number: HSxxxFY09A Service Description: This document describes the technical support

More information

Service Agreement - Dynamic Cloudv4

Service Agreement - Dynamic Cloudv4 Service Agreement - Dynamic Cloudv4 Service Agreement Dynamic Cloudv4 Between Customer details Company name Street Number Box Postal code Locatlity Country VAT RLP locality Hereinafter referred to as the

More information

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description Service Description Data Backup and Restore (DBR) Terremark s Data Backup & Restore provides secure, streamlined online-offsite data storage and retrieval that is highly scalable and easily customizable.

More information

Ancero Hosted Virtual Server (HVS) and Hosted Virtual Desktop (HVD) Service Guide

Ancero Hosted Virtual Server (HVS) and Hosted Virtual Desktop (HVD) Service Guide Ancero Hosted Virtual Server (HVS) and Hosted Virtual Desktop (HVD) Service Guide Table of Contents 1. DEFINITIONS... 3 2. SCOPE OF SERVICES... 3 3.1 HVD... 4 3.2 WEBHVD... 4 3.3 HVS... 4 3.4 STORAGE D3...

More information

Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute

Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Agreement and Management By: Harris Kern s Enterprise Computing Institute Service Level Management Service Level Management deals with how user service requirements are understood and managed.

More information

SHARED WEB AND MAIL HOSTING SERVICE LEVEL AGREEMENT (SLA) 2010

SHARED WEB AND MAIL HOSTING SERVICE LEVEL AGREEMENT (SLA) 2010 SHARED WEB AND MAIL HOSTING SERVICE LEVEL AGREEMENT (SLA) 2010 This Service Level Agreement (SLA) ( Service Level Agreement or Agreement or SLA ) is by and between Bizcom Web Services, Inc. (the "Company")

More information

MANAGED FIREWALL SERVICE. Service definition

MANAGED FIREWALL SERVICE. Service definition MANAGED FIREWALL SERVICE Service definition Page 1 of 4 Version 1.2 (03/02/2015) NSMS Managed Firewalls Service Definition Understanding of a firewall service The function of any firewall service is to

More information

CLOUD SERVICE SCHEDULE Newcastle

CLOUD SERVICE SCHEDULE Newcastle CLOUD SERVICE SCHEDULE Newcastle 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule,

More information

MSP Center Plus Features Checklist

MSP Center Plus Features Checklist Features Checklist Your evaluation is not complete until you check out top vendors and the price. Here is a list prepared based customer queries. Features General Easy web interface with admin, technician,

More information

http://media.amazonwebservices.com/pdf/aws_security_whitepaper.pdf http://media.amazonwebservices.com/pdf/aws_security_whitepaper.

http://media.amazonwebservices.com/pdf/aws_security_whitepaper.pdf http://media.amazonwebservices.com/pdf/aws_security_whitepaper. 1. Cloud Costs Questions a. Are there any better ways for us to predict / manage our transfer costs than what we discussed in the meeting today? [DSB] There is currently no methodology with AWS to purchase

More information

Information Services. Standing Service Level Agreement (SLA) Firewall and VPN Services

Information Services. Standing Service Level Agreement (SLA) Firewall and VPN Services Information Services Standing Service Level Agreement (SLA) Firewall and VPN Services Overview This service level agreement (SLA) is between Information Services (IS), and any unit at the University of

More information

PROMAPP TECHNICAL INFORMATION

PROMAPP TECHNICAL INFORMATION Promapp Software Architecture Promapp is designed in accordance with Microsoft best practices, developed with the Microsoft.net framework and uses a Microsoft SQL database. The software architecture is

More information

Technical specifications

Technical specifications Technical specifications PhD Manager is built on the Haplo open source platform. The Haplo platform provides a flexible database tailored to storing information about the activities in complex organisations.

More information

NET ACCESS VOICE PRIVATE CLOUD

NET ACCESS VOICE PRIVATE CLOUD Page 0 2015 SOLUTION BRIEF NET ACCESS VOICE PRIVATE CLOUD A Cloud and Connectivity Solution for Hosted Voice Applications NET ACCESS LLC 9 Wing Drive Cedar Knolls, NJ 07927 www.nac.net Page 1 Table of

More information

ITOPIA SERVICE LEVEL AGREEMENT

ITOPIA SERVICE LEVEL AGREEMENT ITOPIA SERVICE LEVEL AGREEMENT This Service Level Agreement ( SLA ) describes and summarizes the service level guidelines for Itopia s network services and hosted applications ( Services ). This SLA applies

More information

Is Cloud-Based WMS an Option for Complex Distribution Centers?

Is Cloud-Based WMS an Option for Complex Distribution Centers? Welcome to Session 233 Is Cloud-Based WMS an Option for Complex Distribution Centers? Presented by: Sponsored by: Chuck Fuerst 2012 Material Handling Industry. Copyright claimed as to audiovisual works

More information

Hosted SharePoint: Questions every provider should answer

Hosted SharePoint: Questions every provider should answer Hosted SharePoint: Questions every provider should answer Deciding to host your SharePoint environment in the Cloud is a game-changer for your company. The potential savings surrounding your time and money

More information

Cloud economics and flexibility with local choice and control

Cloud economics and flexibility with local choice and control Cloud economics and flexibility with local choice and control Schools are expected to operate in a hybrid IT environment for the foreseeable future, part on-premise and part cloud service. Schools require

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

Enterprise UNIX Services - Systems Support - Extended

Enterprise UNIX Services - Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and Enterprise UNIX Services to document: The technology services Enterprise UNIX Services provides to the customer. The targets for

More information

Symmetry Networks. Corporate Managed Services Schedule

Symmetry Networks. Corporate Managed Services Schedule Symmetry Networks Corporate Managed Services Schedule A Managed Services Solution version 1.0 January 2015 This Service Schedule forms part of the Agreement between Us (Symmetry Networks Pty Ltd) and You

More information

Statement of Service Enterprise Services - AID Microsoft IIS

Statement of Service Enterprise Services - AID Microsoft IIS Statement of Service Enterprise Services - AID Microsoft IIS Customer Proprietary Rights The information in this document is confidential to Arrow Managed Services, Inc. and is legally privileged. The

More information

Ignify ecommerce. Item Requirements Notes

Ignify ecommerce. Item Requirements Notes wwwignifycom Tel (888) IGNIFY5 sales@ignifycom Fax (408) 516-9006 Ignify ecommerce Server Configuration 1 Hardware Requirement (Minimum configuration) Item Requirements Notes Operating System Processor

More information

Appendix C Pricing Index DIR Contract Number DIR-TSO-2724

Appendix C Pricing Index DIR Contract Number DIR-TSO-2724 Appendix C Pricing Index DIR Contract Number DIR-TSO-2724 Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) Amazon Web Services (AWS) is a comprehensive cloud services platform that offers

More information

Service Level Terms Inter8 Cloud Services. Service Level Terms Inter8 Cloud Services

Service Level Terms Inter8 Cloud Services. Service Level Terms Inter8 Cloud Services Date 7 July 2015 SERVICE LEVEL TERMS INTER8 CLOUD SERVICES Article 1. Definitions In these Service Level Terms ( SLT ), the following terms, indicated with a capital, whether single or plural, will have

More information

SAN/iQ Remote Copy Networking Requirements OPEN iscsi SANs 1

SAN/iQ Remote Copy Networking Requirements OPEN iscsi SANs 1 SAN/iQ Remote Copy Networking Requirements OPEN iscsi SANs 1 Application Note: SAN/iQ Remote Copy Networking Requirements SAN/iQ Remote Copy provides the capability to take a point in time snapshot of

More information

Altus UC Security Overview

Altus UC Security Overview Altus UC Security Overview Description Document Version D2.3 TABLE OF CONTENTS Network and Services Security 1. OVERVIEW... 1 2. PHYSICAL SECURITY... 1 2.1 FACILITY... 1 ENVIRONMENTAL SAFEGUARDS... 1 ACCESS...

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

Backup Exec Private Cloud Services. Planning and Deployment Guide

Backup Exec Private Cloud Services. Planning and Deployment Guide Backup Exec Private Cloud Services Planning and Deployment Guide Chapter 1 Introducing Backup Exec Private Cloud Services This chapter includes the following topics: About Backup Exec Private Cloud Services

More information

Service Definition - HR and Payroll Solutions

Service Definition - HR and Payroll Solutions Service Definition - HR and Payroll Solutions Central Government RM1557 Date issued: 19/12/11 HR & EMPLOYEE SERVICES CASE MANAGEMENT EDRM & DOCUMENT MANAGEMENT FINANCE & ACCOUNTS PARTNERSHIP THROUGH INSIGHT,

More information

INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia

INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia INFRASTRUCTURE AS A SERVICE (IAAS) SERVICE SCHEDULE Australia 1 DEFINITIONS Capitalised terms in this Service Schedule not otherwise defined here have the meaning given in the Standard Terms and Conditions:

More information

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007

Schedule Document. Leased Lines & Ethernet Based Services. Node4 Limited 29/11/2007 Schedule Document Leased Lines & Ethernet Based Services Node4 Limited 9//007 SCHEDULE Additional terms, Service Description & Service Level Agreement for Leased Lines & Ethernet Based Services. SERVICE

More information

MANAGED EXCHANGE SOLUTIONS Secure, Scalable and Compliant Hosted Environments

MANAGED EXCHANGE SOLUTIONS Secure, Scalable and Compliant Hosted Environments Page 0 2015 SOLUTION BRIEF MANAGED EXCHANGE SOLUTIONS Secure, Scalable and Compliant Hosted Environments NET ACCESS LLC 9 Wing Drive Cedar Knolls NJ 07927 www.nac.net Page 1 Table of Contents 1. Introduction...

More information

Watson Networks. Carrier / Service Provider Guide. 445 Dexter Avenue - Suite 2050 Montgomery, Alabama 36104 WatsonNetworks.com

Watson Networks. Carrier / Service Provider Guide. 445 Dexter Avenue - Suite 2050 Montgomery, Alabama 36104 WatsonNetworks.com WATSON NETWORKS Watson Networks Carrier / Service Provider Guide (855) 381-5700 24/7 Network Operations Center & Client Service Center 445 Dexter Avenue - Suite 2050 Montgomery, Alabama 36104 WatsonNetworks.com

More information

MANAGED SHAREPOINT SOLUTIONS

MANAGED SHAREPOINT SOLUTIONS Page 0 2015 SOLUTION BRIEF MANAGED SHAREPOINT SOLUTIONS Private SharePoint 2013 SharePoint 2013 with Office apps NET ACCESS LLC 9 Wing Drive Cedar Knolls, NJ 07927 www.nac.net Page 1 Table of Contents

More information

North Street Global, LLC. Business Continuity Plan

North Street Global, LLC. Business Continuity Plan Overview North Street Global, LLC. Business Continuity Plan North Street Global holds business continuity for disaster recovery as a high priority. Our goal is to ensure our continued ability to serve

More information

SERVICE SCHEDULE PUBLIC CLOUD SERVICES

SERVICE SCHEDULE PUBLIC CLOUD SERVICES SERVICE SCHEDULE PUBLIC CLOUD SERVICES This is a Service Schedule as defined in the Conditions. Where the Services set out in this Service Schedule form part of the Services to be supplied under a Contract

More information

Table of Contents. CSC CloudCompute Service Description Summary CSC 1

Table of Contents. CSC CloudCompute Service Description Summary CSC 1 Table of Contents Overview... 2 CSC CloudCompute Infrastructure... 2 Virtual Environment... 2 Compute Capacity... 2 Networks... 3 CSC Cloud Store Overview... 3 Service Tier Choices... 3 CloudCompute Storage...

More information

Cloud economics and flexibility with local choice and control

Cloud economics and flexibility with local choice and control Cloud economics and flexibility with local choice and control Schools are expected to operate in a hybrid IT environment for the foreseeable future, part on-premise and part cloud service. Schools require

More information

REMOTE ASSISTANCE SOLUTIONS Private Server

REMOTE ASSISTANCE SOLUTIONS Private Server REMOTE ASSISTANCE SOLUTIONS Private Server UBIQUITY components Control Center: client on the remote assistance PC Ubiquity Runtime: software installed on the remote device Ubiquity Server Infrastructure:

More information

Service Level Agreement CMC170615

Service Level Agreement CMC170615 Thank you for choosing Datanet to provide you with business class connectivity and hosting services. Our goal is to provide these services with care, skill and diligence in accordance with industry best

More information

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10

Virtual Server Hosting Service Definition. SD021 v1.8 Issue Date 20 December 10 Virtual Server Hosting Service Definition SD021 v1.8 Issue Date 20 December 10 10 Service Overview Virtual Server Hosting is InTechnology s hosted managed service for virtual servers. Our virtualisation

More information

ATTACHMENT J WINDOWS PLATFORM

ATTACHMENT J WINDOWS PLATFORM 1 DESCRIPTION OF SERVICE 1.1 WINDOWS CAPACITY UNIT Provides processing capacity when dedicated server resources are required to support the associated Windows Managed Server service. Capacity Units are

More information

Service Level Agreement (SLA)

Service Level Agreement (SLA) Service Level Agreement (SLA) Between [Add your department and acronym ()] Technology Systems Division (TSD) Information Technology Unit (ITU) and XYZ For XYZ Service Document Version History Version #

More information

Multi-Cloud Implementations WHITEPAPER

Multi-Cloud Implementations WHITEPAPER TABLE OF CONTENTS TABLE OF CONTENTS INTRODUCTION About AximCloud What is a Multi-Cloud Architecture? Benefits of Multi-Cloud Deployments MULTI-CLOUD USE CASES Multi-Cloud Solutions for Disaster Recovery

More information

1.1 SERVICE DESCRIPTION

1.1 SERVICE DESCRIPTION ADVANIA OPENCLOUD SERCVICE LEVEL AGREEMENT 1.1 SERVICE DESCRIPTION The service is designed in a way that will minimize Advania s operational involvement. Advania administrates the cloud platform and provides

More information

Networking Topology For Your System

Networking Topology For Your System This chapter describes the different networking topologies supported for this product, including the advantages and disadvantages of each. Select the one that best meets your needs and your network deployment.

More information

Schedule 2Z Virtual Servers, Firewalls and Load Balancers

Schedule 2Z Virtual Servers, Firewalls and Load Balancers Schedule 2Z Virtual Servers, Firewalls and Load Balancers Definitions Additional Charges means the charges payable in accordance with this schedule. Customer Contact Centre means Interoute s Incident management

More information

The School IT Challenge. Introducing Systemax Stack As A Service. Top 12 School IT Challenges

The School IT Challenge. Introducing Systemax Stack As A Service. Top 12 School IT Challenges Cloud economics and flexibility with local choice and control Schools are expected to operate in a hybrid IT environment for the foreseeable future, part on-premise and part cloud service. Schools require

More information

CSC BizCloud VPE Service Offering Summary. CSC i

CSC BizCloud VPE Service Offering Summary. CSC i Table of Contents OVERVIEW... 1 BIZCLOUD VPE SOLUTION SUMMARY... 1 BIZCLOUD VPE INFRASTRUCTURE... 1 Hardware and Virtualization Layer... 2 Compute Components... 2 Storage 2 CSC SUPPORT FOR THE BIZCLOUD

More information

This section contains information intended to help plan for SocialMiner installation and deployment.

This section contains information intended to help plan for SocialMiner installation and deployment. This section contains information intended to help plan for SocialMiner installation and deployment. Advanced UI Options, page 1 Deployment Models, page 1 Hardware and Software Specifications, page 2 Ports,

More information

CTERA Portal Datacenter Edition

CTERA Portal Datacenter Edition Understanding CTERA Portal Snapshot Retention Policies CTERA Portal Datacenter Edition August 2013 Version 3.2 2013, CTERA Networks. All rights reserved 1 About CTERA Portal Snapshot Retention Policies

More information

Implementing Managed Services in the Data Center and Cloud Space

Implementing Managed Services in the Data Center and Cloud Space Implementing Managed Services in the Data Center and Cloud Space 1 Managed Hosting Offerings 2 Managed Network Services Diverse 10Gbps backbone between data centers meshed with Windstream s nationwide

More information

Hosting Services VITA Contract VA-120416-AISN (Statewide contract available to any public entity in the Commonwealth)

Hosting Services VITA Contract VA-120416-AISN (Statewide contract available to any public entity in the Commonwealth) Hosting Services VITA Contract VA-120416-AISN (Statewide contract available to any public entity in the Commonwealth) March 2014 Premier Provider of egov Services to the Commonwealth of Virginia Virginia

More information

Uila SaaS Installation Guide

Uila SaaS Installation Guide USER GUIDE Uila SaaS Installation Guide January 2016 Version 1.8.1 Company Information Uila, Inc. 2905 Stender Way, Suite 76E Santa Clara, CA 95054 USER GUIDE Copyright Uila, Inc., 2014, 15. All rights

More information

HP LeftHand SAN Solutions

HP LeftHand SAN Solutions HP LeftHand SAN Solutions Support Document Application Notes SAN/iQ Remote Copy Networking Requirements Legal Notices Warranty The only warranties for HP products and services are set forth in the express

More information

Version: 1.5 2014 Page 1 of 5

Version: 1.5 2014 Page 1 of 5 Version: 1.5 2014 Page 1 of 5 1.0 Overview A backup policy is similar to an insurance policy it provides the last line of defense against data loss and is sometimes the only way to recover from a hardware

More information

Cloud computing network services

Cloud computing network services Cloud computing network services Wiesław Stawiski wstawiski@lanservice.net 1 The world is changing 1 in 4 employees prefer to communicate rather via e-mail than face to face In 2020 that figure will be

More information

Transformyx Service Level Agreement

Transformyx Service Level Agreement Transformyx Service Level Agreement Transformyx provides business IT on demand. Launched with the aim of disrupting the way that organizations currently purchase, use and manage IT, Transformyx provides

More information

MICROSOFT EXCHANGE HOSTING SERVICE LEVEL AGREEMENT ( SLA )

MICROSOFT EXCHANGE HOSTING SERVICE LEVEL AGREEMENT ( SLA ) MICROSOFT EXCHANGE HOSTING SERVICE LEVEL AGREEMENT ( SLA ) V1.20 April, 2006 PURPOSE: This purpose of this Service Level Agreement ( SLA ) is to document the level of service provided with the Microsoft

More information

Cisco Meraki MX products come in 6 models. The chart below outlines MX hardware properties for each model: MX64 MX64W MX84 MX100 MX400 MX600

Cisco Meraki MX products come in 6 models. The chart below outlines MX hardware properties for each model: MX64 MX64W MX84 MX100 MX400 MX600 MX Sizing Guide DECEMBER 2015 This technical document provides guidelines for choosing the right Cisco Meraki security appliance based on real-world deployments, industry standard benchmarks and in-depth

More information

Barracuda Backup Vx. Virtual Appliance Deployment. White Paper

Barracuda Backup Vx. Virtual Appliance Deployment. White Paper Barracuda Backup Vx Virtual Appliance Deployment White Paper DOCUMENT SCOPE This document provides guidance and best practices on designing and deploying Barracuda Backup Vx Virtual Appliance on VMware

More information

FortiBalancer: Global Server Load Balancing WHITE PAPER

FortiBalancer: Global Server Load Balancing WHITE PAPER FortiBalancer: Global Server Load Balancing WHITE PAPER FORTINET FortiBalancer: Global Server Load Balancing PAGE 2 Introduction Scalability, high availability and performance are critical to the success

More information

Remote Deposit Terms of Use and Procedures

Remote Deposit Terms of Use and Procedures Remote Deposit Terms of Use and Procedures Use of American National Bank Fox Cities (Bank) Remote Deposit service is subject to the following Terms of Use and Procedures. Bank reserves the right to update

More information

HOSTEDMIDEX.CO.UK. Additional services are also available according to Client specific plan configuration.

HOSTEDMIDEX.CO.UK. Additional services are also available according to Client specific plan configuration. HOSTEDMIDEX.CO.UK THIS SERVICE LEVEL AGREEMENT (SLA) DEFINES GUARANTEED SERVICE LEVELS PROVIDED TO CLIENT BY THE SUPPLIER. I. Service Definition Lanmark Technical Services Ltd trading as mailhosted.co.uk

More information

DEDICATED MANAGED SERVER PROGRAM

DEDICATED MANAGED SERVER PROGRAM DEDICATED MANAGED SERVER PROGRAM At Dynamic, we understand the broad spectrum of issues that come with purchasing and managing your own hardware and connectivity. They can become costly and labor intensive

More information

VDC SLA Annex Additional Terms for Virtual Data Centre - SLAs

VDC SLA Annex Additional Terms for Virtual Data Centre - SLAs CONTENTS 1 Introduction... 2 2 Infrastructure Level Objectives... 2 2.1 Availability Calculation:... 2 3 Compute Platform... 2 3.1 Availability Level... 2 3.1.1 Availability Objectives... 2 3.1.2 Unavailability...

More information

SoftLayer Offerings. What s Inside

SoftLayer Offerings. What s Inside SoftLayer Offerings What s Inside Accelerate Cloud Migration with SoftLayer SoftLayer Cloud Backup for SMB SoftLayer Cloud Backup for Enterprise Security Offerings with SoftLayer SoftLayer Solutions Sizing

More information

FIREWALL CHECKLIST. Pre Audit Checklist. 2. Obtain the Internet Policy, Standards, and Procedures relevant to the firewall review.

FIREWALL CHECKLIST. Pre Audit Checklist. 2. Obtain the Internet Policy, Standards, and Procedures relevant to the firewall review. 1. Obtain previous workpapers/audit reports. FIREWALL CHECKLIST Pre Audit Checklist 2. Obtain the Internet Policy, Standards, and Procedures relevant to the firewall review. 3. Obtain current network diagrams

More information

Dream Servers. Customised Data Backup Solutions. breaking the boundaries

Dream Servers. Customised Data Backup Solutions. breaking the boundaries Dream Servers breaking the boundaries Customised Data Backup Solutions Bespoke storage solutions for your business hosted in high specification data centre facilities in the UK Dream Servers have been

More information

Service Level Agreement (SLA)

Service Level Agreement (SLA) Header text here Service Level Agreement (SLA) Backup Pro Service 1 Introduction This Service Level Agreement ( SLA ) forms an integral part of the Agreement between Arcplace and Customer. This SLA describes

More information

CLOUD SERVICE SCHEDULE

CLOUD SERVICE SCHEDULE CLOUD SERVICE SCHEDULE 1 DEFINITIONS Defined terms in the Standard Terms and Conditions have the same meaning in this Service Schedule unless expressed to the contrary. In this Service Schedule, unless

More information

Bridging the gap between local IT and Cloud services, keeping you in control

Bridging the gap between local IT and Cloud services, keeping you in control Bridging the gap between local IT and Cloud services, keeping you in control The majority of Small and Mid-Sized Businesses (SMB s) are expected to operate in a hybrid IT environment (part on-premise,

More information

SCOPE OF SERVICE Hosted Cloud Storage Service: Scope of Service

SCOPE OF SERVICE Hosted Cloud Storage Service: Scope of Service Hosted Cloud Storage Service: Scope of Service 1. Definitions 1.1 For the purposes of this Schedule: Access Account is an End User account with Data Storage requiring authentication via a username and

More information

CompTIA Network+ (Exam N10-005)

CompTIA Network+ (Exam N10-005) CompTIA Network+ (Exam N10-005) Length: Location: Language(s): Audience(s): Level: Vendor: Type: Delivery Method: 5 Days 182, Broadway, Newmarket, Auckland English, Entry Level IT Professionals Intermediate

More information

We look beyond IT. Cloud Offerings

We look beyond IT. Cloud Offerings Cloud Offerings cstor Cloud Offerings As today s fast-moving businesses deal with increasing demands for IT services and decreasing IT budgets, the onset of cloud-ready solutions has provided a forward-thinking

More information

Network & Information Services Network Service Level Commitment

Network & Information Services Network Service Level Commitment Network & Information Services Network Service Level Commitment Agreement This agreement is to define CESD Network Services provided to our component school districts as a service outlined in the annual

More information

NYSED DATA DASHBOARD SOLUTIONS RFP ATTACHMENT 6.4 MAINTENANCE AND SUPPORT SERVICES

NYSED DATA DASHBOARD SOLUTIONS RFP ATTACHMENT 6.4 MAINTENANCE AND SUPPORT SERVICES NYSED DATA DASHBOARD SOLUTIONS RFP ATTACHMENT 6.4 MAINTENANCE AND SUPPORT SERVICES 1. Definitions. The definitions below shall apply to this Schedule. All capitalized terms not otherwise defined herein

More information

VDC SLA Annex Additional Terms for Virtual Data Centre - SLAs

VDC SLA Annex Additional Terms for Virtual Data Centre - SLAs CONTENTS 1 Introduction... 2 2 Infrastructure Service Level Objectives... 2 2.1 Availability Calculation:... 2 3 Compute Platform... 2 3.1 Availability Service Level... 2 3.1.1 Availability Objectives...

More information

Systems Support - Standard

Systems Support - Standard 1 General Overview This is a Service Level Agreement ( SLA ) between document: and Enterprise Windows Services to The technology services Enterprise Windows Services provides to the customer The targets

More information

CloudSure Managed IaaS

CloudSure Managed IaaS CloudSure Managed IaaS Contents Contents... 1 Overview - CloudSure... 3 CloudSure Benefits... 3 CloudSure Features... 3 Technical Features... 4 Cloud Control... 4 Storage... 4 Data Location and Integrity...

More information

Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies Effective Date: October 1, 2015 Version 1.0

Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies Effective Date: October 1, 2015 Version 1.0 Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies Effective Date: October 1, 2015 Version 1.0 Unless otherwise stated, these Oracle Maps Cloud Service Enterprise Hosting and Delivery Policies

More information

Cloud Services for Backup Exec. Planning and Deployment Guide

Cloud Services for Backup Exec. Planning and Deployment Guide Cloud Services for Backup Exec Planning and Deployment Guide Chapter 1 Introducing Cloud Services for Backup Exec This chapter includes the following topics: About Cloud Services for Backup Exec Security

More information

ensurcloud Service Level Agreement (SLA)

ensurcloud Service Level Agreement (SLA) ensurcloud Service Level Agreement (SLA) Table of Contents ensurcloud Service Level Agreement 1. Overview... 3 1.1. Definitions and abbreviations... 3 2. Duties and Responsibilities... 5 2.1. Scope and

More information