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1 CONTROL. FLEXIBILITY. PERFORMANCE. WHY MACQUARIE TELECOM FOR HOSTING MACQUARIE TELECOM PTY LTD

2 01 WHY MACQUARIE TELECOM FOR HOSTING. CONTROL. FLEXIBILITY. PERFORMANCE. At Macquarie Telecom, we deliver value to our customers that other providers cannot or will not offer. That's why for more than 13 years, some of the most demanding business and government organisations have trusted us to manage their business-critical cloud, colocation and hybrid hosting services. WHAT MAKES US DIFFERENT? End-to-end assurance END-TO-END ASSURANCE WITH FULL ACCOUNTABILITY FROM ONE POINT OF CONTACT. We offer a complete, integrated service combining enterprise-grade infrastructure with hosting and telecommunications expertise. We manage the infrastructure, host your applications and deliver them securely and reliably over any network all with full accountability from one point of contact. Australian-based Your information is stored securely in Australia to strict guidelines. You, and your customers, have full control over your data and are not subject to overseas privacy regulations. Less latency for your critical applications is another advantage. Macquarie Telecom is Australian-owned which is important for the privacy of our clients. - Gavin Steinberg, Managing Director, Satori Group 2014 MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

3 WE OFFER 100% UPTIME FOR POWER AND COOLING AT INTELLICENTRE 2. Secure and certified data centres With some of the highest accreditations in Australia, our data centres offer exceptional physical and virtual security. Accreditations include ISO27001:2006 and Defence Signals Directorate (DSD) Gateway. We were also recently awarded Frost and Sullivan Data Centre Provider of the Year The security policies that Macquarie Telecom has in place, and we have in place, mean it s a very secure place to do business. The infrastructure provided by Macquarie Telecom is up there with the best. - Jonathon Williams, Marketing & Regional Sales, ecorner Designed to be always on Our data centres are designed to offer the very highest levels of availability, including 100% uptime for power and cooling at Intellicentre 2. Over seven years, I struggle to think of a time it's been out. Effectively, it's been 100% up. The quality of service has been Macquarie Telecom is Australian-owned which is important for fantastic." the privacy of our clients. - David Apelt, CTO, SignManager Gavin Steinberg, Managing Director, Satori Group OUR ONLINE PORTAL PUTS FULL VISIBILITY AND CONTROL OF YOUR SERVICES AT YOUR FINGERTIPS. Multi-availability zones for disaster avoidance Our geographically separate Intellicentre 1 and Intellicentre 2 data centres are connected by our own dedicated fibre networks, allowing us to offer a 100% Service Level Guarantee for replicated, active/active environments. World-class management tools Our online portal puts full visibility and control of your services at your fingertips. It enables you to: View your service inventory, order new services or change services. Manage solutions like firewalls, load balancers/traffic management, virtualisation. Manage your software inventory MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

4 Conduct security patch management (manual, half-automated, automated). Bundle solutions for improved management and monitoring. Manage your account (permissions to view and manage solutions, billing, tickets etc). OUR SERVICE LEVEL GUARANTEES OFFER A MONEY BACK GUARANTEE. Iron-clad Service Level Guarantees Unlike many Service Level Agreements, our Service Level Guarantees offer a money back guarantee. The terms are absolutely clear so you know exactly what our commitments are. 24x7 access to expert support Direct access to unified support through our Australian Hosting Management Centre is standard with all of our solutions. With the [CMND] integrated service model, our account executives and Tier III engineers work as one so you have a single touch point for fast resolution of issues. From a technical and customer perspective, Macquarie Telecom is without peer. They re always available and more than happy to answer our questions in a very thorough, professional and timely manner. - Scott Manning, Chief Information Officer, Visual Sounds YOU CAN ACCESS OUR SENIOR EXECUTIVES WHENEVER YOU NEED TO. Access to senior management Our philosophy of Personal Accountable Service is taken seriously by all levels of Macquarie Telecom. You not only have full support from our technical experts and account executives; you can access our senior executives whenever you need to. Guaranteed share of compute resources Unlike other providers, we never over-subscribe our virtual data centre services. Your portion of allocated resources remains constant so you have consistent performance no matter how much our other customers use. It also gives you the flexibility to increase virtual capacity without impacting our other users MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

5 LAUNCH DISASTER RECOVERY OFFERS A 5-MINUTE RECOVERY POINT OBJECTIVE AND 30-MINUTE RECOVERY TIME OBJECTIVE. Fast, cost-efficient disaster recovery LAUNCH Disaster Recovery is a disaster recovery solution that is application and hardware independent. The turnkey solution does not require consultancy or engineering, so it can be quickly deployed and scales easily. It offers you the flexibility to choose the level of responsiveness you want, and is one of the most cost-efficient solutions on the Australian market. It is also the fastest, offering a 5-minute Recovery Point Objective (RPO) and 30-minute Recovery Time Objective (RTO). "There has not been a single outage that has affected the environment during the hours that our customers needed to use the service." -Jason Mallia, Country Manager, Heiler Software PCI compliant Our hosting environment is PCI certified up to your private cloud. We can also help you with PCI DSS compliance through PCI auditing support, making it quicker, easier and more cost effective. Superior firewall protection With a dedicated virtual firewall, you're not using shared infrastructure so you're less likely to be affected by network attacks against other customers in our data centre. WE WELCOME YOU TO COME AND VISIT OUR DATA CENTRES. Multi-vendor expertise Our accreditations with leading technology vendors include VMware Enterprise Partner, Microsoft Gold Partner and Red Hat Advanced Hosting Partner. Transparency Unlike some other providers, we welcome you to come and visit our data centres to see for yourself why they are more secure and greener, or to have a deeper technical discussion with our facilities managers MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

6 Flexibility You have the flexibility to mix and match solutions to suit your requirements. These include: Colocation: Secure hosting of your servers in our managed data centres. Use colocation with other cloud services for workload mobility or for an easy migration path to the cloud. LAUNCH Virtual Data Centre: Provides shared infrastructure and compute resources for cost-efficiency with secure, virtual separation for your server environment. Control compute, network and storage resources via our management console, and scale up or down when you need. LAUNCH Private Cloud: Gives you dedicated infrastructure and resources for extra security and performance. We manage the hosting environment, while you manage your operating systems and virtual machines. LAUNCH Managed Dedicated Servers: Similar to LAUNCH Private Cloud, but we maintain and manage your virtual machines as well as your operating systems and dedicated servers. Hybrid Hosting: Have any combination of colocation, private or shared infrastructure, with management to suit your requirements. Complementary services You can easily add extra services to our core solutions including: Managed Security: A complete and integrated security solution, designed exclusively for business and government organisations backed by a 99.9% uptime Service Level Guarantee. Managed Storage: Provides tiered storage using EMC's Fully Automated Storage Tiering (FAST) technology. We offer four storage tiers from 100 IOPS up to 8000 IOPS. Active data is stored on faster devices, and less active data on lower cost devices to deliver performance with economy. Disaster Recovery: A range of Disaster Recovery (DR) services to meet every budget and objective, from Managed Backup and Restore through to replicating your site to our dedicated virtual DR facility. Managed Load Balancing: Built on industry leading F5 technology, this allows you to maximise availability of web applications and improve user experience by sharing the load across a pool of servers, as well as offloading common tasks. We also offer Global Server Load Balancing to support your applications in different data centre locations MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

7 ABOUT MACQUARIE TELECOM Combining Australia s largest, most secure and available hosting platform with a highly resilient business-only telecommunications network, Macquarie Telecom provides comprehensive as well as bespoke solutions for delivering applications, data and voice. Our unique combination of hosting leadership and deep telecommunications expertise means that we can avoid the typical silos of responsibility, by offering an end-to-end integrated infrastructure as a service that both hosts applications and delivers them to users located anywhere across an application aware network, including mobile. Recently awarded the Frost and Sullivan Data Centre Service Provider of the Year 2013, our Intellicentre data centres offer colocation and secure managed hosting services to both local and international organisations including the Australian Federal Government. Our state-of-the-art facilities are engineered to world class standards supporting the highest level of accredited security and availability for mission critical application hosting, IT infrastructure, and intellectual assets. We also offer businesses the ability to move from colocation right through to delivering a hybrid cloud solution for greater IT agility, long term scalability and commercial contract flexibility. For more information, visit macquarietelecom.com or call MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

8 2014 MACQUARIE TELECOM PTY LTD MACQUARIETELECOM.COM I

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