Medical Transcriptionist Clinical Transcription Service

Transcription

1 POSITION DESCRIPTION Medical Transcriptionist Clinical Transcription Service Date Produced/Reviewed: Position Holder's Name:... Position Holder's Signature:... Manager/Supervisor's Name:... Manager/Supervisor's Signature:... Date:... Position description: Counties Manukau Health 1

2 PURPOSE OF THE POSITION This position is responsible for providing word processing support to the clinical staff for at Counties Manukau Health. Vision & Values Organisational Shared Vision Our DHB shared Vision is to work in partnership with our communities to improve the health status of all, with particular emphasis on Maaori and Pacific peoples and other communities with health disparities. We will do this by leading the development of an improved system of healthcare that is more accessible and better integrated. We will dedicate ourselves to serving our patients and communities by ensuring the delivery of both quality focussed and cost effective healthcare, at the right place, right time and right setting. Organisational Values Partnership Working alongside and encouraging others in health and related sectors to ensure a common focus on, and strategies for achieving health gain and independence for our population Care and Respect Professionalism Teamwork Innovation Responsibility Treating people with respect and dignity, valuing individual and cultural differences and diversity We will act with integrity and embrace the highest ethical standards Achieving success by working together and valuing each other s skills and contributions Constantly seeking and striving for new ideas and solutions Using and developing our capabilities to achieve outstanding results and taking accountability for our individual and collective actions Position description: Counties Manukau Health 2

3 PLACE IN THE ORGANISATION General Manager Medicine/Acute Care/Clinical Support Division Service Manager Patient Information Team Leaders Clinical Transcription Service Medical Transcriptionist NATURE AND SCOPE OF RESPONSIBILITIES Key Accountability a) To provide a medical word processing service for the clinical staff Standards / Achievements All dictation to be transcribed according to the priorities set by the department. Letters and reports that have been prioritised by the clinical staff, are transcribed and available for signature on the day of dictation. All documents are approved/verified the clinical document management systems on the day they are checked/authorised by the clinical staff. All letters are mailed to referring doctors on the day they are signed by the clinical staff. The Job Instruction Sheet is up-dated whenever changes occur in the job, to ensure staff who are covering for staff absences have accurate information about your position. c) To contribute to the effectiveness of the Clinical Transcription Services. Work within the Vision and Values and Code of Conduct of CMDHB at all times. Maintain professional standards with all aspects of the work, including communication with colleagues and quality of work practices. Assist with transcribing dictation or other tasks as requested by the Clinical Transcription Service Position description: Counties Manukau Health 3

4 Key Accountability Standards / Achievements management team. d) To contribute to the achievement of the goals of the Clinical Transcription Services: e) To maintain own professionalism and development needs by: HEALTH & SAFETY To recognise individual responsibility for workplace Health & Safety under the Health and Safety Act 1992 Ensuring information is exchanged appropriately Participating in regular team meetings and contributing to new ideas to maximise the customer satisfaction with the service Participating in ongoing education Identifying own learning needs Counties Manukau DHB Health and Safety policies are read and understood and relevant procedures applied to own work activities Workplace hazards are identified and reported including selfmanagement of hazards where appropriate Can identify health and Safety representative for area. CULTURAL SAFETY Commitment to the principles of Treaty of Waitangi Honouring Cultural Diversity Respect, sensitivity, cultural awareness is evident in interpersonal relationships. Our cultural differences are acknowledged by respecting spiritual beliefs, cultural practices and lifestyle choices. Utilise Information Technology Demonstrate an ability to access and use available clinical information systems. Is conversant with applications required for specific discipline/role. For example, PIMS, Concerto, Outlook, etc. Maintains own professional development by attending relevant IT educational programmes. COMMUNICATION AND INTERPERSONAL SKILLS Will be required to interact on a regular basis with a range of CMDHB staff members Externally there will be contact with: GPs and doctors and other hospitals Situations may often call for tact, diplomacy and will require information to be handled in a discreet and sensitive manner. In conflict situations will be required to exercise sound judgement, negotiation and persuasiveness skills, toward facilitating a workable outcome. Position description: Counties Manukau Health 4

5 PROBLEM COMPLEXITY Will be regularly challenged by a wide range of medical terminology. There will be a requirement to be able to prioritise issues and negotiate time frames, while still providing a quality customer service. There will be demands to meet deadlines, maintain accuracy and quality of information. Failure to do so could impact on the organisation in terms of meeting the turn-around times for the clinical dictation. Will refer to Clinical Transcription Service Team Leaders for advice or second opinion. SCOPE FOR ACTION Discretion is required to be exercised in releasing confidential information to the appropriate parties. DIMENSION OF THE POSITION Will be responsible to the Clinical Transcription Service Team Leaders for the achievement of agreed objectives and operates within the confines of Counties Manukau District Health Board. POSITIONS REPORTING Nil PERSON SPECIFICATIONS Education Experience/knowledge Specific skills Minimum Completed secondary education to UE/6th Form Certificate level with an emphasis on English Experience with dictaphone typing Previous word processing experience (approximately two years) Word processing using Microsoft XP Dictaphone typing skills to at least 55 wpm Good written and verbal communication skills Preferred Completed secondary education to UE/6th Form Certificate level with an emphasis on English Completed word processing courses Completed Medical Terminology course Medical terminology Previous experience as word processor (approximately five years) Excellent English language skills for editing grammar etc Knowledge of computer software - , XP Position description: Counties Manukau Health 5

6 Personal Qualities: Ability to organise and prioritise workload Ability to work independently Ability to use initiative Ability to be flexible Team player Friendly Have a professional approach to work A willingness to learn and take on new tasks Position description: Counties Manukau Health 6