Program. Maria Fiore Business Development Manager Hartco. Hugo Boutet igovirtual. Introduction to MicroAge. SME and «cloud computing» 2006 MicroAge

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1

2 A presentation from and October 19th 2010

3 Program Introduction to MicroAge Maria Fiore Business Development Manager Hartco SME and «cloud computing» Hugo Boutet igovirtual 2006 MicroAge

4 Introduction to MicroAge Presented by Maria Fiore

5 MicroAge at a glance Canada s leading network of independently-owned systems integrators and value-added resellers Over 40 locations across Canada, many in operation since 1981 Specializing in multi-vendor turnkey solutions: hardware + software + technical & professional services Vast experience in SME & public sector 2006 MicroAge

6 MicroAge Our vision To be Canada s leading provider of IT products, services and solutions Our mission MicroAge will succeed and prosper by maintaining an unrelenting commitment to customer service excellence, delivering reliable, competitive products, and by working as true business partners with every customer Our values We are committed to service excellence We build and maintain strong relationships with customers and suppliers in the communities we serve We succeed by fostering trust, respect and collaboration amongst our clients, associates and vendor partners 2006 MicroAge

7 Why MicroAge Deep, broad expertise Local presence, national scope Strong relationships Service excellence 2006 MicroAge

8 IT Products, Services & Solutions PRODUCTS IT infrastructure Networking Communications Storage SERVICES Configuration/ integration Maintenance & support Managed services Life cycle management IT staffing SOLUTIONS Security Virtualization Mobility Backup / disaster recovery 2006 MicroAge

9 Strong Relationships Your trusted business technology partner A customer-driven business model Service-based Collaboration Interaction Strong focus on IT as business driver Meeting business goals & objectives Solving business problems Reducing costs, overhead, inefficiencies Great people Experience Attitude Commitment 2006 MicroAge

10 Service Excellence Planning, consulting, design IT asset life cycle management Procurement & system configuration through to disposal e-waste management Managed services Help desk Service desk Remote network monitoring Maintenance & support plans IT staffing 2006 MicroAge

11 2009 Distinguished Award Criteria Survey of 2,200 IT managers across Canada 2,200 IT managers Private & public sector Multiple industry channels Small, medium & large organizations Rank based on number of times MicroAge listed as technology leader 2006 MicroAge

12 F R E E Y O U R S E L F presented by Hugo Boutet

13 SME and cloud computing... more accessible than we think!

14 What is cloud computing?

15 Defining cloud computing An Information Technology (IT) delivery model Dematerialized computing or cloud Online services, à la carte, on demand Group of powerful servers linked together,, hosted, redundant, highly secured and often virtualized Data and applications are accessible through Internet

16 Why cloud computing? Evolution in the way IT is meeting business needs and requirements Speed On demand capacity Complexity Security Flexibility Accessibility and mobility Costs vs capitalization IT resources

17 What Are the Market facts?

18 Market facts Worldwide: Cloud computing market 2010: 1.5% of PC market 2014: more than 40% of PC market 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Distributed PC Management Cloud computing services Source GARTNER (2010) Over 38% growth in the next 4 years

19 Market facts Canada: cloud computing market 2010: 5% of PC market 2011: 10% of PC market Growth 12% 10% 8% 6% 4% Growth 2% 0% Source IDC (2009) Growth will double in Canada in next 2 years

20 Existing cloud models Energy Mobile phones Banks Radio Television Internet

21 Paying cloud computing services Customers of cloud computing pay their services in two (2) ways: Used capacity on demand pay-per per-use Reserved capacity flat fee for a specific allotment of resources/capacity

22 Types of cloud computing services Software-as-a-Service (SaaS) Customer contracts the use of an application from a compute cloud (Salesforce.com, Google Apps, and Zoho.) Platform-as-a-Service (PaaS) Infrastructure-as-a-Service (IaaS) Application development is externally hosted. The customer accesses tools for developing an application without the need for infrastructure (Microsoft Azure, Force.com, and Google App Engine.) Management of basic compute services (Amazon s Elastic Compute Cloud (EC2) and Rackspace Cloud.)

23 A fourth cloud computing option Information Technology-as-a-Service (ITaaS) All IT services, applications and data are hosted and managed in a cloud environment Outsourcing + SaaS + IaaS + PaaS

24 What is igovirtual?

25 It s a managed ITaaS cloud computing solution

26 where we simplify an SME s IT...

27 ... to a secured web browser...

28 ... and an Internet link...

29 ... to access all their applications and data +

30 ... deployed from a world-class IT infrastructure used by large enterprises...

31 ... within an SME IT budget!

32 What «cloud» services are offered with igovirtual?

33 Your igovirtual Cloud services igoenterprise igoexchange igobackup igoserve igocontinuity igoredundancy

34 igovirtual Let s have a look

35

36

37 S FAX Portal COLLABORATION ERP IN-HOUSE

38

39 TIME ZONES RECORDING Support REMOTE SUPPORT SECURED FILING ONLINE REPORTING PROCESS KNOWLEDGE BASE

40

41 GUARD KEYPAD REDUNDANCY FIRE PROTECTION DATA STORAGE Infrastructures POWER SERVER AIRCOOLING POWER GENERATOR VLAN FIREWALL FIBER OPTIC

42

43 PERFORMANCE LOAD BALANCING Maintenance BACKUP & RECOVERY MONITORING UPDATES SCHEDULING DIAGNOSIS & SOLVING

44

45 AUDIT REPORT & RECOMMANDATIONS NETWORK AUDIT TUNING & OPTIMIZATION integration GO LIVE! IMPLEMENTATION TECHNOLOGY ASSEMBLY TRAINING VERIFICATION CHECKLIST

46 igovirtual where can we access it from?

47 mobile All browsers Internet Café Office Home ipad

48 igovirtual What are the benefits?

49 ACCESSIBILTY TEAM CONTINUITY STANDARDS SECURITY B E N E F I T S ECOENERGETIC SIMPLICITY SCALABILITY OPTIMIZATION PORTABILITY RECYCLING

50 WHY would customers move to igovirtual?

51 Focus Scalability & capacity CAPEX to OPEX Competitive advantage Easy & fast remote access Increasing complexity IT best practices Greater ROI + Exchange + PDA Ongoing access to innovation Compliance Reduce security risks Limited IT resources Variable cost structure Reduce IT costs Reduce continuity risks

52 WHEN would customers move to igovirtual?

53 Contract renewal Compliance deadline New venture startup New ERP acquisition Moving Recurring critical IT issues Post merger consolidation Major IT resources issues Major IT upgrade required WHEN? Growth plan

54 HOW MUCH does igovirtual cost?

55 Value proposition SERVER VIRTUALIZATION APPLICATION HOSTING DATA HOSTING MICROSOFT EXCHANGE BLACKBERRY ENTERPRISE SERVER BACKUP & RECOVERY SECURITY & ANTI-X SERVICES 125$ INFRASTRUCTURE REDUNDANCY BACK-END MICROSOFT LICENSES CITRIX LICENSES 125$ Per user /month 24-7 MONITORING 24-7 PROBLEM RESOLUTION CONTINUITY ASSURANCE CUSTOMIZABLE WEB PORTAL UNLIMITED TECHNICAL SUPPORT CHANGE REQUEST MANAGEMENT

56 Stability growth Continuity TM profitability V A L U E C R E A T I O N Efficiency competitiveness productivity

57 in conclusion Cloud computing is an evolution, not a revolution Microage s Cloud solutions are accessible right now Tangible benefits From a business perspective: evaluate your Cloud strategies

58 Questions 2006 MicroAge

59 Thank you!

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