S&T Outsourcing Services Portfolio. Zagreb,

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1 S&T Outsourcing Services Portfolio Zagreb,

2 Definition Portfolio of product support and professional services that are brought together to provide the client with the IT infrastructure, enterprise applications service or both, to help ensure the success of the service recipient's mission Contracting out a business function to an external provider. 2

3 Reasons Cost savings Focus on Core Business Cost restructuring Improve quality Knowledge Contract Operational expertise Access to expertise Capacity management Catalyst for change Enhance capacity for innovation Reduce time to market Commodification Risk management Venture Capital Tax Benefit Scalability Creating leisure time

4 S&T Solutions Provided Facility Platforms as a service SAP implementation and operations Workplaces and user support services IT strategy consulting IT processes design

5 Workplace Operation Services RATEGY 5

6 Workplace Operations Services Cover Client devices Printing LAN Unified communications Mobile devices Helpdesk

7 S&T covers the entire workplace life cycle Startup Process definition and implementation Implementation Software Distribution Implementation Remote Install Image Creation Package development Disposal Data Backup Transportation Disposal Data Deletion Maintenance Central Operating software distribution Image building Care Packages Software Distribution OnSite Break & Fix Guarantee Software Recovery IMAC/D Workplace Life Cycle AddOn Services Helpdesk 2nd and 3rd level VIP Support Backup Messaging, Communication, Collaboration Procurement Care of the shopping basket Ensuring the availability Revision Secure Order Processing Accounting Logistics Installation PreConfiguration Custom Installation Labeling Asset maintenance Installation Delivery Personalization Commissioning and acceptance Data Restore Entrainment of the packaging material

8 Service is tailored to customers needs Disposal Data Backup Transportation Disposal Data Deletion AddOn Services Helpdesk 2nd and 3rd Level VIP Support Backup Messaging Communication Collaboration Maintenance Operating software distribution Image Building Care Packages Software Distribution Break & Fix Guarantee Software Recovery IMAC/D Installation Custom Installation Labeling Delivery Asset Management Personalization Commissioning and Acceptance Data Restore Entrainment Procurement Shopping Basket Availability Order Processing Accounting Logistics Startup Process Software Distribution Remote Install Image Creation Package Development

9 Managed Printing Services What are your prining costs? 9

10 Datacenter Operation Services 10

11 Service Offering Portfolio d.os Datacenter Operations Services Datacenter Shared Infrastructure as a Service Storage Operations Services Database Operations Services Complex systems Operations Services Infrastructure Availability Services Network Operations Services Security Operations Services

12 Datacenter Shared Infrastructure as a Service S&T within the Datacenter Landscape In-house Infrastructure Benefits Support for critical applications (e-banking, portals, e-shop) Improve Outsourcing Internet connectivity for the company Partner Reliability, load balancing Commodity Cloud

13 Datacenter Shared Infrastructure as a Service S&T offers a range of cloud based and traditional Data Center services 3 IaaS and PaaS 1 Infrastructure hosting 4 Managed infrastructure 2 Infrastructure outsourcing 5 BC/DR outsourcing All covered by SLA based availability and performance guarantees

14 S&T Data Center Zagreb Redundant electric power supply from two independent sources adequately scaled for the whole DC. Self-service and redundant power generator that allows to keep running the whole DC (servers, air condition, additional equipment) within 12 hours. Redundant series of UPS devices. Each device in data center is simultaneously connected to separate UPS. Multiple zone fire control system is equipped with impressionable smoke detection sensors for early fire detection. Fire extinction system is based on FM200 gas and is ecologically acceptable. 14

15 S&T Data Center Zagreb Multiple zone air conditioning system with 2N+1 redundancy ensures that temperature is constantly within range of 22ºC ±2ºC. Relative humidity is 50%RH ±10%RH. Entrance control evidence is conducted by using combination of security controls which include anti-theft alarm, electronic identification, special entrance permit ions etc. Supervisory and monitoring system records and archives all incidents and alarms in compliance with ISMS. Service availability report is generated on monthly basis and is available to our customers. 15

16 S&T Data Center Zagreb Data Carrier neutral Own Autonomous System (AS) for Internet connection and sharing information about dynamic routing with Internet access providers via BGP. Alternative links to Internet are supplied via reliable and stable media (fiber optic) Support 7/24 for problem resolution including helpdesk service 16

17 S&T Data Center Zagreb Services Access via secure Public or Private network communication network to computing infrastructure in S&T data centre Data Centar connection to Internet via dynamic routing with redundant Internet providers (BGP) Equipment rental and hosting Backup services Storage services Administration/maintenance/monitoring of server(s), network equipment and firewall system. Initial setup 17

18 S&T Data Center Zagreb Services Hardware efficiency monitoring Service and maintenance of the HW during contractual period according to manufacturer s recommendations Firewall/security services Disaster Recovery Technical administration Helpdesk service SAP outsourcing edrazba 18

19 S&T Data Center Zagreb Services Platforms supported: Intel (HP, IBM, Dell) IBM pseries HP Itanium Sun Sparc Operating Systems: Microsoft Windows SUN Solaris HP Unix IBM AIX Linux VMWare 19

20 Application Operation Services 20

21 e.g. SAP Outsourcing Business Processes Business tasks Customer interaction Commercial activities Operations of business processes and logic Business operations End-User support in business issues Application Mgmt. Customized Modules Interfaces Third Party Software Operations of standard and customized SW SW-Module maintenance Patch and minor update management Performance monitoring & maintenance Tailored and customized modules monitoring Key User support and troubleshooting SAP Basis Patch Management Day-to-day activities Performance Mgmt. Operations of SAP Basis SW Patch management and minor upgrades Performance monitoring Transports and client copies Plattform Operationg System Database Middleware Operations of basic SW components OS & DB monitoring & operation Clean-up and tuning activities Virtual Management Perimeter Services Patch Management Infrastructure Server Storage dedicated or shared Housing and Operations of infrastructure Server Hardware Maintenance Storage Maintenance LAN/WAN/Security Room and Infrastructure Access Facilities 21

22 S&T Hrvatska Technology partners Vendors Partnership level Technologies Benefit for the customer Adva Checkpoint Cisco Dell EMC HP IBM Microsoft NetApp ORACLE (Sun) SAP International Systems Integrator Gold Preferred, Authorized Service and Professional Services Partner Velocity Signature Partner Executive Partner Value Added Reseller Authorized Professional Service Partner Servers implementation and support: Midrange (IBM, HP, Oracle/Sun) Enterprise (IBM, Oracle/Sun, HP) Storage implementation and support: Midrange (EMC, Oracle/Sun, IBM, HP, NetApp) Enterprise (EMC, Oracle/Sun, IBM, HP...) Network/security Wide range of vendor choices Able to recommend the best technology available Large in-house knowledgebase Back to back Vendor/Partner support Professionally trained personnel Insight in the latest cutting edge technologies VMWare (ADVA, Brocade, Cisco, Checkpoint...) 22

23 Thank You!

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