1 America Square, London 30 th May Cloud Computing: What Are My Options?

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1 1 America Square, London 30 th May 2012 Cloud Computing: What Are My Options?

2 Agenda Introductions and Your Challenges The Frontier Technology Infrastructure as a Service Cloud for Business Continuity Cloud for Tuning, Backup and Archiving Wrap up and Q&A

3 Introduction and Your Challenges Quick introduction Role in organisation Your objective(s) for today

4 Leo Cavendish The Frontier Technology

5 Frontier Technology 15 years Systems Integration experience Specialists in: Cloud and On-Premise Solutions Infrastructure Access Systems Business Continuity Data Management

6 Frontier Technology Cloud Services Managed Service (DR) On-premise

7 Frontier Technology On-Premise Managed Service Cloud Service - IT Service delivered within the organisation - Administration, monitoring and management of IT resources by in-house IT personnel - IT Service managed by an outside supplier - Administration, monitoring & management of IT services remotely - IT Service managed by an outside supplier - Technical model for enabling convenient, ondemand administration, monitoring & management of IT services remotely - Stand-alone set-up - Contractual relationship - Contractual relationship - Heavy investment in resources & support - Fixed service definition delivered on a recurring revenue basis - Service as a utility, pay only for what you consume

8 What is The Cloud?

9 What is The Cloud? Service-based Scalable & Elastic Shared Metered by Use Uses Internet Technologies - Gartner, Five Refining Attributes of a Public & Private Cloud Computing. June 2009

10 The Cloud Managed Service Cloud Service Service-Based Scalable & Elastic Shared Metered by Use Uses Internet Technologies

11 Why we chose The Cloud to deliver Managed Services? Modular approach Easier to adopt and understand by stakeholders Can integrate with other cloud providers

12 Why go to The Cloud? Benefits of Cloud Computing Reduced IT costs Increased IT efficiency Scalability Access to new technologies More flexible working practices Free IT resources for innovation Enterprise level backup Environmentally friendly

13 Why go to The Cloud? Benefits of Cloud Computing Financially, IT works! Ease of management No change control Easier for testing and development More robust setup, expect enterprise-class support Internal IT can focus on business application or end-users

14 Your Move to The Cloud What s involved? From the client s perspective - Re-organise internal workflow - Infrastructure - Support

15 Your Move to The Cloud What s involved? From the supplier s perspective - arge Investment - Datacentre-Class Hardware dual power supply, generator, air con, firewall, switches, servers, SAN, etc. - DR to a different data centre - Skills - Experience

16 (10 Commandments in) Choosing a Cloud Provider 1. The Main Data Centre Tier Requirements 1 Single non-redundant distribution path serving the IT equipment Non-redundant capacity components Basic site infrastructure guaranteeing % availability 2 Meets or exceeds all Tier 1 requirements Redundant site infrastructure capacity components guaranteeing % availability 3 Meets or exceeds all Tier 1 and Tier 2 requirements Multiple independent distribution paths serving the IT equipment All IT equipment must be dual-powered and fully compatible with the topology of a site's architecture Concurrently maintainable site infrastructure guaranteeing % availability 4 Meets or exceeds all Tier 1, Tier 2 and Tier 3 requirements All cooling equipment is independently dual-powered, including chillers and heating, ventilating and air-conditioning (HVAC) systems Fault-tolerant site infrastructure with electrical power storage and distribution facilities guaranteeing % availability

17 (10 Commandments in) Choosing a Cloud Provider 2. Back-up Data Centre 3. Connectivity Tier Requirements 1 one that does not rely on another supplier for its connectivity to reach any other areas of the internet. a transit-free network that peers with every other tier-1 network. 2 A network that peers with some networks, but still purchases IP transit or pays settlements to reach at least some portion of the Internet. 3 A network that solely purchases transit from other networks to reach the Internet. 4. Physical Location (of your Cloud ) 5. Security - US Patriot Act

18 (10 Commandments in) Choosing a Cloud Provider 6. Monitoring 7. Compliance 8. SLA 9. Cost 10. Partner Experience

19 Building Blocks of The Perfect Cloud Experience I S P Infrastructure - Review the guidelines set in Choosing a Cloud Provider Support - Zero-tiered/non-layered communication - Enterprise-Class service regardless of the # of servers - true 24 x 7-100% guarantee is a marketing myth Partnership - Your IT Vision - Your Cloud Provider s Expertise & Infrastructure - Your Cloud Provider s Technology Partners

20 Uhmm Which Cloud? Why are there so many Cloud providers? Not all Cloud suppliers have their own cloud service Cloud Resellers What s the Implication of partnering with a Cloud Reseller? Multi-tiered communication Finger-pointing

21 Introducing Our Cloud is Always a Sunny Cloud.

22 Frontier Technology Cloud Cloud Essentials 1. Main Data Centre Tier 4 2. Backup Data Centre Tier 3 3. Connectivity Tier 1 Frontier Technology Cloud 4. Physical Location UK-owned, UK-based 5. Security Best of breed firewalls and encryption systems Located outside London 24 x7 secure entry, with 6-layer entry. 3-metre fencing and controlled entry, including anti-tailgate systems.

23 Frontier Technology Cloud Cloud Essentials Frontier Technology Cloud 6. Monitoring Fine-tuned service 7. Compliance ISO (Information Security Management) ISO 9001 (Quality Management Systems) ISO14001 (Environment Management System) 8. SLA Customer-based SLA not generic service-based 9. Cost Pay for only what you use Monthly utility-type billing No upfront cost No upgrade and maintenance costs 10. Partner Experience Evolved from being a Systems Integrator 15 years experience

24 Frontier Technology Cloud A few words from our Technology Partners.

25 Leo Cavendish Infrastructure as a Service (IaaS)

26 A day in your life Servers, Storage, Network/Infrastructure Database/Processes/ Platform Application/Software Access: Web browser

27 Building Blocks of Cloud Cloud Clients Web browser, mobile apps, thin client, laptop, phones, SaaS PaaS IaaS CRM, , virtual desktop, communication, games,. Database, web server, development tools, Execution runtime Virtual machines, servers, storage, load balancers, network, etc

28 What is Infrastructure as a Service (IaaS) - The computing in cloud computing. - Delivery of computer infrastructure environment as an outsourced service, along with storage and networking. - Where a cloud supplier provides online infrastructure on which their customers can store data and develop and run whatever applications they please. - The outsourcing of software, hardware, datacentre space, network facilities and IT expertise and resources to third party experts. - Allows companies to move their existing programs and data into the cloud and improve business value.

29 Characteristics of IaaS Utility computing service and billing model Automation of administrative tasks Dynamic scaling Desktop virtualization Policy-based services Internet connectivity

30 Deployment Models Private Cloud Community Cloud Public Cloud Hybrid Cloud

31 Deployment Models Hybrid Cloud Private Cloud 00 Public Cloud Community Cloud Hosted Private Cloud On-Premise/Internal Off-Premise/Service Provider On-Premise/Internal

32 Deployment Models Community Cloud Private Cloud Public Cloud Hosted Private Cloud Dedicated Shared Location Customer Location Service Provider

33 IaaS Community Cloud Public Cloud Frontier Hosting Service Private Cloud Hosted Cloud

34 Frontier Hosting Service Infrastructure as a Service Tier 4 Datacentre Tier 1 Connectivity Tier 3 Backup UK-based & owned ISO Compliant

35 Frontier Hosting Service Infrastructure as a Service Enterprise-class service regardless of customer size Zero-tier Support 24x7 Guaranteed resource

36 Frontier Hosting Service Infrastructure as a Service Key Benefits No CapEx No upfront cost Lower IT resource and service costs Reduced licensing costs Reduced administrative overhead

37 Frontier Hosting Service Infrastructure as a Service Key Benefits No infrastructure required High Availability as standard Fully-scalable service Compliant Greener technology

38 A Few Companies Frontier Technology Has Helped Grow

39 Dale Hyde Cloud for Business Continuity

40 Adapting to Change "It is not the strongest of the species that survives, nor the most intelligent but the one most responsive to change" Charles Darwin 40 Copyright 2009 Frontier Technology Limited. All rights reserved.

41 What is Business Continuity? 41 Copyright 2009 Frontier Technology Limited. All rights reserved.

42 Why choose the cloud for DR? No Capex no upfront capital expenditure for hardware, software licenses or implementation services Reduced Costs no physical devices or software to procure Secure, multi-tenant architecture No on-going costs e.g. extra server and storage resource Rapid Deployment Flexible / Anywhere Access Reduced burden placed on your IT

43 Reduced burden placed on your IT team No need for solution design and deployment Reduction in time Reduction in risk Planning and deployment by cloud provider Minimal involvement of your resources Resource availability during unplanned invocation IT free to focus on providing business value

44 What s involved? Facilities Site Power/Cooling Equipment Servers Storage Network Software Operating System / Hypervisor Extra application licences? Replication/Failover licences

45 What s involved? Solution Design Technical Design Process and Procedural Design RPO & RTO requirements Testing / Rehearsal Review and Refresh Change management Other services Support: Software, Servers, Storage etc Maintenance Services Security Physical, Logical & Personnel

46 What else do you need to think about? RPO & RTO requirements Access technology Where will users be in relation to applications and data VPN, Remote Desktop (TS), Citrix Do I need WAN optimisation? Key staff availability Who holds the invocation go-ahead authority There s more, these are just for starters

47 Frontier Continuity Service 47 Copyright 2009 Frontier Technology Limited. All rights reserved.

48 Frontier Continuity Service How it works Choose Replicate Standby Provision

49 Frontier Continuity Service Where it works Simple Data & Apps Complex Enterprise Data & Apps

50 Frontier Continuity Service Why it works No Capex No implementation cost Known fixed monthly cost No hidden extras 50 Copyright 2009 Frontier Technology Limited. All rights reserved.

51 Frontier Continuity Service Why it works Private Cloud On-Demand Up-Scaling Recovery SLA of 30 minutes Fully Automated Access Anywhere Remote 24x7 Monitoring Dedicated Service Coordinator On-going Support 51 Copyright 2009 Frontier Technology Limited. All rights reserved.

52 Frontier Continuity Service Why it works DR Planning and Design DR Procedures Deployment Services Yearly Invocation Test Replication Link Monitoring and Alerting Replication Link Provisioning Continuous Replication Data Snapshot Individual or Multiple Server Recovery 52 Copyright 2009 Frontier Technology Limited. All rights reserved.

53 Datacentre Network and Infrastructure

54 Frontier Continuity Trial 3-week Frontier Continuity Service Trial Continuous Replication Invocation testing

55 Security & Systems Tuning in the Cloud

56 Cloud Security Issues Privileged user access Regulatory compliance Data location US Patriot Act Data Segregation Recovery Investigative support Long-term availability Gartner, July 2008

57 US Patriot Act SEC.215. ACCESS TO RECORDS AND OTHER ITEMS UNDER THE FOREIGN INTELLIGENCE SURVEILLANCE ACT: (a)(1) The Director of the Federal Bureau of Investigation or a designee of the Director (whose rank shall be no lower than Assistant Special Agent in Charge) may make an application for an order requiring the production of any tangible things (including books, records, papers, documents, and other items) for an investigation to protect against international terrorism or clandestine intelligence activities. If your datacentre is located in or owned by a US entity the US Government can demand access to that data and you won t be told!

58 Security & Privacy Identity Management Physical & Personnel Security Availability Application Security Privacy Legal Issues

59 Frontier intune Server Optimisation in the Cloud

60 Frontier intune How it works Acts to correct under-utilisation Continuously analyse server environments Corrects poor physical and virtual performance Flexible, modular design Provides a holistic solution

61 Frontier intune Why it works Increase workload capacity up to 50% Eliminates the need to buy additional server & bandwidth Saves on energy cooling and datacentre footprint Frees IT staff to focus on creating business value Wholly managed by Frontier Technology

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