Measuring The Total Economic Impact Of Google Apps

Transcription

1 A Frrester Ttal Ecnmic Impact Study Prepared Fr Ggle Measuring The Ttal Ecnmic Impact Of Ggle Apps A Crss-Industry Survey And Analysis Prject Directr: Jn Ericksn Cntributr: Emily van Metre Nvember 2010

2 TABLE OF CONTENTS Executive Summary... 2 Ggle Apps Drives IT Cst Savings And Key Cllabratin Benefits... 2 Factrs Affecting Benefits And Csts... 5 Disclsures... 5 TEI Framewrk And Methdlgy... 7 Research Highlights... 8 Csts Benefits Flexibility Risk Financial Summary Study Cnclusins Ggle Apps Overview Appendix A: Cmpsite Organizatin Descriptin Appendix B: Ttal Ecnmic Impact Overview Appendix C: Glssary Appendix D: Endntes , Frrester Research, Inc. All rights reserved. Unauthrized reprductin is strictly prhibited. Infrmatin is based n best available resurces. Opinins reflect judgment at the time and are subject t change. Frrester, Techngraphics, Frrester Wave, RleView, TechRadar, and Ttal Ecnmic Impact are trademarks f Frrester Research, Inc. All ther trademarks are the prperty f their respective cmpanies. Fr additinal infrmatin, g t Abut Frrester Cnsulting Frrester Cnsulting prvides independent and bjective research-based cnsulting t help leaders succeed in their rganizatins. Ranging in scpe frm a shrt strategy sessin t custm prjects, Frrester s Cnsulting services cnnect yu directly with research analysts wh apply expert insight t yur specific business challenges. Fr mre infrmatin, visit 1

3 Executive Summary In May 2010, Ggle cmmissined Frrester Cnsulting t examine the ttal ecnmic impact and expected return n investment (ROI) enterprises may realize by adpting Ggle Apps after having managed a traditinal n-premise messaging and cllabratin envirnment. Ggle Apps is a clud-based messaging and cllabratin platfrm that includes mail, calendaring, IM, as well as Web-based cllabrative dcuments, spreadsheets, presentatins, and sites. The purpse f this study is t prvide readers with a framewrk and analysis t evaluate the ptential financial impact f switching frm legacy and prductivity slutins t Ggle Apps. T accmplish this analysis, Frrester cnducted a cmbinatin f in-depth executive interviews as well as tw brader surveys targeted at bth IT and end user grups. This apprach allwed Frrester t realize the brad impact Ggle Apps is having n IT and end user rganizatins and t supplement this data with an understanding f the underlying factrs driving firms t mve t a clud-based messaging and cllabratin platfrm. Ggle Apps Drives IT Cst Savings And Key Cllabratin Benefits Our interviews and brader survey arund Ggle Apps and ur subsequent financial analysis identified several key takeaways fr rganizatins migrating t a clud-based messaging and cllabratin envirnment: Ninety-three percent f respndents saw psitive, tangible IT and end user impacts that drve ROI. End users familiar with clud-based persnal transitined mre smthly t using Ggle Apps at wrk. End user prductivity gains were even greater than IT cst savings. End users were able t use Gmail mre efficiently than their previus slutin and cllabrate mre effectively with Ggle Dcs and Ggle Sites than with traditinal ffice sftware. The switch t Ggle Apps was usually driven by replacing r augmenting an existing slutin. Hwever, Frrester saw a grwing number f cases where rganizatins chse Ggle Apps fr cllabratin and then migrated t the messaging platfrm. Fr the representative rganizatin, the three-year results f switching t Ggle Apps frm traditinal infrastructure include: Risk-adjusted ROI f 307% Risk-adjusted net present value (NPV) f $10,039,612 Payback (break-even) within seven mnths Based n ur in-depth interviews with IT grups and end users wh had migrated t Ggle Apps as well as a brader survey f 600 IT and end user respndents, Frrester created a representative financial mdel t aggregate the results. These results are meant t highlight the cmmn cst and benefit impacts f migrating t Ggle Apps frm a previus n-premise IT envirnment and shuld be used as a starting pint fr readers assessing the ptential ecnmic impact f Ggle Apps within their rganizatin. Table 1 illustrates the summary findings. 2

4 Actual return n investment will vary by rganizatin. Hwever, the findings cntained within the analysis suggest psitive tangible returns fr the participating rganizatins. Table 1 Cmpsite Organizatin Three-Year Risk-Adjusted ROI/NPV 1 ROI Payback perid Ttal benefits (PV) Ttal csts (PV) Net present value 307% 7 mnths $13,309,852 $3,270,240 $10,039,612 Benefits. Benefits realized by client rganizatins included bth IT and end-user impacts. The representative rganizatin realized the fllwing benefits that represent thse described by the interviewed and surveyed cmpanies: IT-impact benefits. These included the cst savings resulting frm mving an rganizatin s npremise messaging and cllabratin envirnment t Ggle clud-based architecture. Cst savings included reduced spend n licenses and infrastructure. Cst savings included reduced IT administratr time spent n system maintenance, upkeep, patching, and upgrades. Organizatins nted specific annual cst savings versus their previus envirnment f between 38% and 56%. End-user-impact benefits. These included specific end-user benefits arund the migratin f an rganizatin s messaging and cllabratin envirnment t Ggle Apps. Messaging-specific benefits. These included prductivity gains arund search, spam filtering, archiving, rganizatin f , as well as imprved respnse time within the messaging envirnment. Cllabratin-specific benefits. These included imprved efficiency in terms f sharing and editing dcuments acrss teams and within teams, the ability t incrprate feedback mre quickly, mre efficient face-t-face and virtual meetings, as well pushing mre timely and relevant infrmatin t distributed teams. Enabled-flexibility benefits. These included the ability t achieve secndary benefits frm the initial investment in Ggle Apps. 3

5 Cllabrating with external partners. The ability t imprve the efficiency f interacting with external partners and suppliers thrugh Ggle Dcs and Sites. Leveraging Ggle Marketplace. Taking advantage f new prcess-specific applicatins frm Ggle Marketplace, further reducing prcess integratin csts. Csts. The cmpsite rganizatin incurred the fllwing csts: Ggle Apps annual license. Internal implementatin and rllut. Onging rutine supprt. Figure 1 Key Benefits Areas cllabratin 1% 18% 11% 12% 12% 30% 16% Prductivity increase face-t-face meetings Prductivity increase virtual meetings Prductivity increase faster dcument revisin recnciliatin Prductivity increase timely prject tracking infrmatin Prductivity increase efficient cmpanywide infrmatin distributin Prductivity increase efficient sharing and prcessing f feedback Reduced cst administratin f cllabrative sites 4

6 Figure 2 Key Benefits Areas messaging 5% 2% 6% 5% Prductivity increase simpler archiving Prductivity increase faster search 28% 21% Prductivity increase imprved rganizatin Prductivity increase integrated instant messaging Prductivity increase threading Prductivity increase imprved spam filtering Reduced cst technlgy licenses 21% 4% 8% Reduced cst administratin and peratins Reduced cst infrastructure cst Factrs Affecting Benefits And Csts Table 1 illustrates the risk-adjusted financial results that the cmpsite rganizatin achieved. The risk-adjusted values take int accunt any ptential uncertainty r variance that exists in estimating the csts and benefits, which prduces mre cnservative estimates. The fllwing factrs may affect the financial results that an rganizatin may experience: IT-specific factrs. Level f replacement f legacy messaging and cllabratin platfrm and the ability t repurpse existing IT assets in mving t a clud-based envirnment. End user-specific factrs. Success in training end users n new envirnment, speed f adptin, and rllut f cllabratin tls. Disclsures The reader shuld be aware f the fllwing: The study is cmmissined by Ggle and delivered by the Frrester Cnsulting grup. 5

7 Frrester makes n assumptins as t the ptential return n investment that ther rganizatins will receive. Frrester strngly advises that readers shuld use their wn estimates within the framewrk prvided in the reprt t determine the apprpriateness f an investment in Ggle Apps. Ggle reviewed and prvided feedback t Frrester, but Frrester maintains editrial cntrl ver the study and its findings and des nt accept changes t the study that cntradict Frrester s findings r bscure the meaning f the study. The custmer names fr the interviews were prvided by Ggle. 6

8 TEI Framewrk And Methdlgy Intrductin Frm the infrmatin prvided in the interviews, Frrester has cnstructed a Ttal Ecnmic Impact framewrk fr rganizatins cnsidering switching t Ggle Apps frm a traditinal n-premise envirnment fr messaging and cllabratin. The bjective f the framewrk is t identify the cst, benefit, flexibility, and risk factrs that affect the investment decisin. Apprach And Methdlgy Frrester tk a multi-step apprach t evaluate the impact that adpting Ggle Apps can have n an rganizatin. (see Figure 3). Specifically, we: Interviewed Ggle prduct develpment, marketing, sales, and deplyment persnnel and Frrester analysts t gather data relative t Ggle Apps and the market fr clud-based messaging and cllabratin services. Interviewed 12 rganizatins currently using Ggle Apps t btain data with respect t csts, benefits, and risks. Cnducted a survey f 600 IT and end-user respndents wh had migrated t Ggle Apps. Designed a cmpsite rganizatin based n characteristics f the interviewed and surveyed rganizatins (see Appendix A). Cnstructed a financial mdel representative f the interviews using the TEI methdlgy. The financial mdel is ppulated with the cst and benefit data btained frm the interviews as applied t the cmpsite rganizatin. Figure 3 TEI Apprach Perfrm due diligence Cnduct custmer interviews Design cmpsite rganizatin Cnstruct financial mdel using TEI framewrk Write case study Frrester emplyed fur fundamental elements f TEI in mdeling the impact f Ggle Apps: 1. Csts. 2. Benefits t the entire rganizatin. 7

9 3. Flexibility. 4. Risk. Given the increasing sphisticatin that enterprises have regarding ROI analyses related t IT investments, Frrester s TEI methdlgy serves the purpse f prviding a cmplete picture f the ttal ecnmic impact f purchase decisins. Please see Appendix B fr additinal infrmatin n the TEI methdlgy. Research Highlights Research data fr this analysis was derived frm tw surces: in-depth interviews with IT and end user stakehlders frm 12 client rganizatins as well as a brader IT and end user survey cnsisting f 600 respndents. Clients fr bth the interviews and survey were glbally distributed rganizatins cnsisting f at least 1,000 emplyees. The 12 interviews uncvered several imprtant drivers, which frmed the basis f the financial analysis: The majrity f the custmers interviewed migrated their messaging applicatins first and then let users rganically adpt Ggle s cllabratin applicatins. In these scenaris, the case fr adpting Ggle Apps was driven by specific cst reductins within the management f an rganizatin s messaging envirnment. While the initial case fr migratin was usually based n direct cst savings, clients nted the rle f Ggle Apps cllabratin tls in driving higher verall value acrss the rganizatin. The rganizatins interviewed fr the study were a cmbinatin f glbally distributed enterprises and midsized reginal cmpanies. Six were headquartered in Nrth America while the rest were lcated utside f Nrth America. The majrity f custmers saw the use f Ggle Apps as augmenting their existing cllabratin platfrms, while the use f Ggle Apps fr messaging was seen as a direct replacement. The results f the survey allwed us t validate several f the themes identified during the interview prcess. These included: Emplyees using Ggle , calendar, and cntacts saw material benefits ver their previus system. Eighty-nine percent f emplyees using Ggle Apps felt that the time required t simply sign in t had decreased. Frty-six percent felt that time spent rganizing their had decreased; 37% felt that time spent searching fr messages had decreased; and 30% felt that time spent lcating a cntact had decreased. Emplyees wh als use Ggle Dcs, Ggle Sites, r Ggle Vide saw additinal benefits. Fr example, 72% f these emplyees are nw mre cnfident that they always have the current versin f a prject file, and 70% find that it takes less time t incrprate feedback int dcuments, spreadsheets, and presentatins than befre. Frty-seven percent f emplyees using Ggle s Dcs and Ggle Sites saw material imprvements in their levels f cllabratin with custmers and partners since mving t thse tls. 8

10 Frty-seven percent f emplyees using Ggle Apps als felt that If I had t switch back t my previus envirnment, my prductivity wuld suffer. Cmpsite Organizatin Based n the interviews with the 12 existing custmers prvided by Ggle and brader survey data, Frrester cnstructed a TEI framewrk, a cmpsite cmpany, and an assciated ROI analysis that illustrates the financial impact f Ggle Apps. The representative rganizatin Frrester synthesized frm these results represents a Nrth American services rganizatin with 18, 000 emplyees spread ut acrss three cntinents. The rganizatin chse t first migrate t the Ggle Apps messaging platfrm, with 75% f end users fully migrated in Year 1 f the analysis and 100% f end users migrated in Year 2 and Year 3. The ramp-up f cllabratin usage was mre gradual; while Ggle Dcs and Sites were immediately available with Gmail accunts, end users rganically adpted Ggle Dcs and Ggle Sites as these cllabratin tls tk rt amng their clleagues. In Year 1, 45% f users had started using Ggle s cllabratin tls; in Year 2, 55% had started, and in Year 3 f the analysis, 60% had started. Framewrk Assumptins Tables 2 and 3 prvide the basic mdel assumptins that Frrester used in this analysis. The Ref. clumn n the right side f Table 3 is used t illustrate reference metrics used as part f calculatins in subsequent tables. Table 2 Adptin Assumptins - By Applicatin Applicatin adptin Percentage Users Gmail /Ggle Mail 100% 18,000 Ggle Talk 92% 16,560 Cntacts 86% 15,480 Ggle Calendar 97% 17,460 Ggle Sites 64% 11,520 Ggle Vide 33% 5,940 Ggle Dcs 63% 11,340 Ggle Grups 9% 1,620 9

11 Table 3 Usage Assumptins Ref. Metric Value (%) Value Ttal emplyees 18,000 A1 Percentage f emplyees migrated t Ggle messaging 100% 18,000 A2 Percentage f emplyees with access t Ggle cllabratin 100% 18,000 A3 Percentage f users high usage 20% 3,600 A4 Percentage f users medium usage 50% 9,000 A5 Percentage f users lw usage 30% 5,400 A6 Hurly cst per user $30 A7 Average meeting length 45 A8 Average meeting size 6 A9 Number f departments 50% A10 Prductivity cnversin factr 12 A11 Size f prject teams small 15 A12 Size f prject teams large 30 A13 Wrking hurs per year 2,000 The discunt rate used in the PV and NPV calculatins is 10%, and the time hrizn used fr the financial mdeling is three years. Organizatins typically use discunt rates between 8% and 16% based n their current envirnment. Readers are urged t cnsult with their respective cmpany s finance department t determine the mst apprpriate discunt rate t use within their wn rganizatins. Csts T quantify the ROI impact, we need t examine the incremental csts assciated with the migratin t Ggle Apps. These csts included the cst f the Ggle Apps yearly license, as well as the cst f change management, testing, pilt, implementatin, and nging rutine supprt. 10

12 License Cst Ggle Apps is sld fr a flat annual license, which includes bth the messaging and cllabratin tls. The annual license cst is $50 per user per year. Organizatins nted a driver in mving t Ggle Apps was the simplicity f pricing as a factr in cnsidering Ggle Apps as a messaging and cllabratin platfrm. In additin t the base cst f licenses, message archiving csts f $13 per user per year were added t take int accunt the regulatry and cmpliance requirements f an rganizatin f this size. Change Management In additin t the cst f licenses, rganizatins nted several additinal csts were incurred as part f the migratin away frm their n-premise envirnment t Ggle Apps. The cst f change management included the time and effrt t educate and prmte adptin f Ggle Apps amng a cre grup f pwer users. Testing Anther upfrnt cst with Ggle Apps was internal testing prir t implementatin. Organizatins nted the need t ensure the data and infrmatin frm existing accunts culd be successfully migrated frm the n-premise envirnment t the new clud-based platfrm. Pilt And Implementatin The cst f pilt and implementatin includes the cst t transitin each user t the new Ggle Apps envirnment. As part f the rllut, mst f the surveyed rganizatins selected a subset f pwer users t perfrm the initial pilt as well as act as platfrm champins during the wider rllut. Supprt Csts Mst rganizatins nted a reductin in verall supprt csts ver time, but a minrity f surveyed rganizatins saw increases in supprt csts as a result f user questins during the migratin perid. Ttal Csts Table 4 illustrates the ttal investment csts fr the representative rganizatin. 11

13 Table 4 Ttal Investment Csts Nn-Risk-Adjusted Cst categry Initial Year 1 Year 2 Year 3 Ttal PV Ggle Apps License 1,134,000 1,134,000 1,134,000 3,402,000 2,820,090 Change management 160, , ,000 Testing 64,000 64,000 64,000 Pilt and implementatin 60,000 60,000 60,000 Initial supprt 91,125 91,125 91,125 Ttal cst $375,125 $1,134,000 $1,134,000 $1,134,000 $3,777,125 $3,195,215 Benefits Fr this sectin f the analysis, we examine benefits accruing bth t IT and end user grups after the transitin frm legacy systems t the Ggle Apps messaging and cllabratin applicatins within the representative rganizatin. Messaging-specific benefits End user impact Imprved efficiency within the messaging envirnment ( search, spam filtering, message archiving, and message rganizatin). Imprved time t reslutin (new cntact, existing cntact). Imprved respnse time t custmer r partner request. IT impact Reduced sftware cst. Reduced infrastructure cst. Reduced peratins and administratin cst. Cllabratin-specific benefits 12

14 End user impact Faster dcument revisin recnciliatin. Timely prject tracking infrmatin. Imprved ability t quickly incrprate feedback. Imprved meeting efficiency. Efficient cmpanywide infrmatin distributin. Efficient sharing and prcessing f feedback. IT impact Reduced sftware cst. Reduced cst t set up internal sites. Messaging-Specific Benefits Ggle Apps clients nted several key end-user benefits within Ggle s messaging envirnment in cmparisn with their n-premise slutin. Our survey results highlighted the imprved efficiency in using specific features within Gmail, including Chat (IM). In particular, users cited key time savings with search, spam filtering, message archiving, and message rganizatin, as well as the ability t use integrated Chat (IM) within Gmail t quickly identify internal cntacts and reslve immediate questins. In additin, users interviewed cited imprvements t hw they read and respnd as a result f Gmail s autmatic message rganizatin capabilities like message threading. Imprved Efficiency Within The messaging Envirnment (Search, Spam Filtering, Archiving, And Organizatin) Mving t Gmail had a net psitive impact n users fr many cmmn tasks. Users saw a reductin in the amunt f time spent searching, filtering, and archiving after they became accustmed t Gmail s new features. In the case f archiving, users nted that in the previus messaging envirnment they needed t perfrm manual archiving f their nt their lcal client, whereas Gmail s large strage quta eliminates the need fr manual archiving. In additin, with all s stred in ne central, easily searched lcatin, the amunt f time spent searching fr was reduced as cmpared with the previus messaging envirnment, where archived was stred in multiple lcatins. In fact, 37% f respndents reprted that they spend less time searching fr messages. Frty-six percent f emplyees using Ggle Apps fund that they spent significantly r slightly less time rganizing . With Gmail s spam filtering, users are able t reduce clutter within their inbx thrugh a reductin in junk r spam messages. A full 25% agree that they spend less time lking fr imprtant messages because they have less spam t deal with. Furthermre, a very high 89% f emplyees reprt that they can sign int faster with Gmail than they culd with their previus slutin. 13

15 T calculate the impact f imprved efficiency within the representative rganizatin, each calculatin belw examines the time spent n average fr a given task prir t the adptin f Ggle fr high-, medium-, and lw-usage grups and then mdels the estimated time imprvement f each task by grup. Data frm the in-depth interviews and brader survey suggests that users see imprvements in prductivity bth in large blcks f time saved but als in small, recurring efficiencies thrughut the day. While bth sets f imprvements are beneficial t an individual emplyee and the rganizatin as a whle, t be cnservative in ur financial estimates, Frrester chse t nly fcus n larger blcks f time saved as part f the financial business case. Table 5 Prductivity Increase Simpler Archiving Ref. Metric Calculatin Value B1 Time spent archiving past s mnthly (min) B2 High-usage emplyee (min) 40 B3 Medium-usage emplyee (min) 20 B4 Lw-usage emplyee (min) 10 B5 Estimated percentage imprvement B6 High-usage emplyee 15% B7 Medium-usage emplyee 20% B8 Lw-usage emplyee 25% Percentage f emplyees wh see psitive impact 46% B9 Ttal impacted users lw usage 2,484 B10 Ttal impacted users medium usage 4,140 B11 Ttal impacted users high usage 1,656 B12 Hurly cst per user $30 B13 Prductivity cnversin factr 50% B14 Mnths per year 12 B15 Estimated savings (((B2/60)*B6*B11)+((B3/60)*B7*B10)+(( B4/60)*B8*B9))*B12*B13*B14 $98,118 14

16 Table 6 Prductivity Increase Faster Search Ref. Metric Calculatin Value C1 Time spent searching past s weekly (min) C2 High-usage emplyee (min) 30 C3 Medium-usage emplyee (min) 20 C4 Lw-usage emplyee (min) 10 C5 Estimated percentage imprvement C6 High-usage emplyee 15% C7 Medium-usage emplyee 18% C8 Lw-usage emplyee 24% Percentage f emplyees wh see psitive impact 46% C9 Ttal users lw usage 2,484 C10 Ttal users medium usage 4,140 C11 Ttal users high usage 1,656 C12 Hurly cst per user $30 C13 Prductivity cnversin factr 50% C14 Weeks per year 50 C15 Estimated savings (((C2/60)*C6*C11)+((C3/60)* C7*C10)+((C4/60)*C8*C9))* C12*C13*C14 $353,970 15

17 Table 7 Prductivity Increase Imprved Spam Filtering Ref. Metric Calculatin Value D1 Ttal emplyees cnverted t messaging 18,000 D2 Percentage f emplyees wh see psitive impact 25% D3 Number f s received per day 120 D4 Percentage f spam 15% D5 Time spent filtering incming s daily (min) 15 D6 Wrking days per year 250 D7 Hurly cst per user $30 D8 Prductivity cnversin factr 50% D9 Estimated percentage imprvement 5% D10 Estimated savings (D5/60)*D6*D1*D9*D8*D7*D2 $210,938 Table 8 Prductivity Increase Imprved Organizatin Ref. Metric Calculatin Value E1 Time spent rganizing past s weekly (min) E2 High-usage emplyee (min) 30 E3 Medium-usage emplyee (min) 20 E4 Lw-usage emplyee (min) 15 E5 Estimated percentage imprvement E6 High-usage emplyee 10% 16

18 E7 Medium-usage emplyee 14% E8 Lw-usage emplyee 18% Percentage f emplyees wh see psitive impact 46% E9 Ttal users lw usage 2,484 E10 Ttal users medium usage 4,140 E11 Ttal users high usage 1,656 E12 Hurly cst per user $30 E13 Prductivity cnversin factr 50% E14 Weeks per year 50 E15 Estimated savings (((E2/60)*E6*E11)+((E3/60)*E7*E10)+((E4/60)*E8 *E9))*E12*E14*E13 $290,835 Imprved Time T Reslutin While the previus set f prductivity benefits fcused n cmmn daily tasks arund a user s envirnment, anther set f benefits fcuses n the tight integratin between Gmail and Chat (IM). Seventy-eight percent f survey respndents said that they use IM fr internal cllabratin, while 98% exchange ideas via . Chat is a faster way than t reslve an issue and quickly mve frward if yu can find the cntact. With a single address bk and unified interface fr and chat, Ggle Apps speeds up finding cntacts and initiating IM sessins. In fact, 30% reprt that they spend less time lking fr a mail cntact than with their previus slutin. In additin, 19% reprt spending less time lking fr a chat cntact than befre. Fr many f the interviewed custmers, in their previus messaging envirnment, adptin f chat lagged behind that f . A pssible reasn fr this is that IM did nt achieve a critical mass fr widespread use and as a result, nt all users had IM installed r active n their machines. With the integratin f Gmail and Chat in the brwser, users were mre likely t adpt and use IM features. Users culd search fr and identify new cntacts and quickly reslve questins thugh increased adptin f IM. T calculate the benefits related t increased use f IM, we islated tw specific use cases: identifying a new internal cntact t ask a questin ver IM and reaching ut t an existing cntact using IM. 17

19 Table 9 Prductivity Increase Integrated Instant messaging Ref. Metric Calculatin Value F1 Number f ne-n-ne interactins per day 10 F2 Percentage f interactins with new cntact 10% F3 Percentage f interactins fllwing up n an utstanding questin 70% F4 Percentage f emplyees seeing a decrease in time 19% F5 Number f emplyees impacted annually 3,420 F6 Time estimate lcating individual 10 F7 Time estimate query with existing cntact 15 F8 Hurly cst per user $30 F9 Prductivity cnversin factr 50% F10 Wrking days per year 250 F11 Estimated imprvement 5% F12 Estimated savings ((F1*F2*F6/60)+(F1*F3*F7/60))* F8*F9*F10*F11*F5 $1,229,063 Imprved Respnse Time Anther benefit cited by users was Gmail s message threading feature, which autmatically rganizes past s int cherent cnversatins, making it easier t summarize and respnd t messages. Several rganizatins nted that in the previus n-premise slutin, there was n way t cuple related s by thread, resulting in mre time spent searching fr past s and mentally piecing tgether cnversatins. In the emplyee survey, 48% f respndents reprt that with message threading in Gmail, Ggle Apps imprves the respnse time t custmer and partner requests when cmpared with their previus n-premise system. 18

20 Table 10 Prductivity Increase Threading Ref. Metric Calculatin Value G1 Ttal impacted users lw usage 2,592 G2 Ttal impacted users medium usage 4,320 G3 Ttal impacted users high usage 1,728 G4 G5 Percentage f emplyees seeing an increase Percentage f s that were part f a previus thread Time spent reviewing and respnding t incming s daily (min) 48% 60% G6 High-usage emplyee 30 G7 Medium-usage emplyee 23 G8 Lw-usage emplyee 18 G9 Hurly cst per user $30 G10 Wrking days per year 250 G11 Prductivity cnversin factr 50% G12 Estimated percentage imprvement 6% G13 Estimated savings ((G6/60)*G3)+((G7/60)*G2)+((G8/60 )*G1))*G9*G10*G11*G12*G5 $437,400 IT Cst Savings messaging In additin t the ptential benefits attributed t end users, there was cnsensus frm the brader survey respndents as well as the in-depth interviewees n the pssible IT cst savings f mving their messaging envirnment frm a traditinal n-premise envirnment t Ggle s clud-based platfrm. Specific areas f savings include a reductin in licensing csts, reduced infrastructure csts, as well as reduced peratinal and administratin csts. On average, the cst savings fr the surveyed rganizatins ranged anywhere between 38% and 56% cmpared t their previus baseline envirnment. 19

21 Table 11 Reduced Cst Technlgy Licenses Ref. Metric Calculatin Value H1 Number f messaging users 18,000 H2 Annual sftware cst n-premise $84 H3 Estimated number f licenses reduced Y1 50% H4 Estimated number f licenses reduced Y2 75% H5 Estimated number f licenses reduced Y3 95% H6 Estimated savings Y1 (H1*H2)*H3 $756,000 H7 Estimated savings Y2 (H1*H2)*H4 $1,134,000 H8 Estimated savings Y3 (H1*H2)*H5 $1,436,400 Table 12 Reduced Cst Administratin And Operatins Ref. Metric Calculatin Value I1 Number f messaging users 18,000 I2 Cst per user (pre-investment) patch and upgrade cst $7 I3 Estimated reductin 56% I4 Cst per user (pre-investment) security management $36 I5 Estimated reductin 54% I6 Cst per user (pre-investment) archiving $110 I7 Estimated reductin 52% I8 Cst per user (pre-investment) backup/disaster recvery $19 I9 Estimated reductin 50% I10 Cst per user (pre-investment) vendr management $2 20

22 I11 Estimated reductin 41% I12 Estimated savings ((I2*I3)+(I4*I5)+(I6*I7) +(I8*I9)+(I10*I11))*I1 $1,635,840 Table 13 Reduced Cst Infrastructure Cst Ref. Metric Calculatin Value J1 Number f messaging users 18,000 J2 Infrastructure cst per user (pre-investment) $53 J3 Estimated reductin in spend Y1 5% J4 Estimated reductin in spend Y2 25% J5 Estimated reductin in spend Y3 55% J6 Estimated savings Y1 (J1*J2)*J3 $47,700 J7 Estimated savings Y2 (J1*J2)*J4 $238,500 J8 Estimated savings Y3 (J1*J2)*J5 $524,700 Cllabratin-Specific Benefits In additin t the messaging prductivity benefits cited abve, custmers nted that the use f Ggle Apps cllabratin tls als drve additinal benefits fr their rganizatin. These included faster, streamlined cllabratin in the cntext f incrprating edits frm multiple cntributrs int dcuments, spreadsheets, and presentatins; face-t-face and virtual meetings; distributin f timely, relevant, and accurate infrmatin; and sliciting feedback frm distributed grups. Imprved Meeting Efficiency A key part f imprved cllabratin is the ability t make in-persn and virtual meetings mre effective. The survey revealed that 39% f emplyees feel that Ggle Apps imprves the prductivity f meeting participants. The causes include Ggle Dcs and Ggle Sites prviding the ability fr meeting attendees t have the mst up-t-date versin f a dcument, spreadsheet, r presentatin prir t the start f a meeting. Seventy-tw percent agree that Ggle Apps makes it easier t have the mst current versin f a file n hand. 21

23 Table 14 Prductivity Increase Face-T-Face Meetings Ref. Metric Calculatin Value K1 Number f face-t-face meetings per week 20 K2 K3 K4 Percentage f meetings requiring participants t review draft infrmatin Percentage f meeting time spent ensuring users have latest file Percentage f emplyees seeing a psitive impact 60% 20% 39% K5 Emplyees impacted 7,020 K6 Average meeting length (min) 45 K7 Average meeting size 6 K8 Prductivity cnversin factr 50% K9 Weeks per year 50 K10 Hurly cst per user $30 K11 Estimated imprvement 15% K12 Estimated savings K1*K9*K6/60*K2*K3*K11* K10*K5/K7*K8 $236,925 22

24 Table 15 Prductivity Increase Virtual Meetings Ref. Metric Calculatin Value L1 Number f phne/vide meetings per week 50 L2 L3 Percentage f meetings requiring participants t review draft infrmatin Percentage f meeting time spent ensuring users have latest file 40% 15% L4 Percentage f emplyees seeing an increase 39% L5 Emplyees impacted 7,020 L6 Average meeting length (min) 45 L7 Average meeting size 6 L8 Prductivity cnversin factr 50% L9 Weeks per year 50 L10 Hurly cst per user $30 L11 Estimated imprvement 15% L12 Estimated savings L1*L9*L6/60*L2*L3 *L11*L10*L5/L7*L8 $296,156 Imprved Timeliness Of Accurate Infrmatin When imprtant prject infrmatin is readily available t all team members, it leads t mre wrk in parallel, less waiting fr thers t cmplete their tasks, and keeping the prcess mving frward efficiently and in sync. The survey shws that with Ggle Apps, 70% f emplyees feel that the time t create and cmplete a shared file is imprved. In additin, 52% feel that they n lnger have t wait fr thers t cmplete a shared dcument. 23

25 Table 16 Prductivity Increase Faster Dcument Revisin Recnciliatin Ref. Metric Calculatin Value M1 Average number f active prjects 1,200 M2 M3 Percentage f prject time reviewing and editing dcuments Percentage f reviewing time spent recnciling past dcument versins 20% 20% M4 Prductivity cnversin factr 50% M5 Size f prject teams small 5 M6 Size f prject teams large 15 M7 Hurly cst per user $30 M8 Wrking hurs per year 2,000 M9 Percentage f wrking hurs spent n prject tasks 40% M10 Estimated time imprvement 10% M11 Estimated savings M1*M8*((M5+M6)/2)*M2* M3*M7*M9*M10 576,000 Table 17 Prductivity Increase Timely Prject Tracking Infrmatin Ref. Metric Calculatin Value N1 Average number f active prjects 1200 N2 N3 Percentage f prject time reviewing and editing dcuments Percentage f reviewing time spent tracking prject status/updates 20% 15% N4 Prductivity cnversin factr 50% N5 Size f prject teams small 5 24

26 N6 Size f prject teams large 15 N7 Hurly cst per user $30 N8 Wrking hurs per year 2,000 N9 Percentage f wrking hurs spent n prject teams 40% N10 Estimated time imprvement 5% N11 Estimated savings N1*N8*((N5+N6)/2)*N2*N3*N7*N9*N10 $216,000 Reduced Cst Of Distributed Crpratewide Infrmatin A benefit cited by rganizatins was the ability t quickly create cllabrative sites and files t disseminate crpratewide r team-specific infrmatin t the apprpriate set f users. In particular, several rganizatins nted the effectiveness f using Ggle Dcs and Sites as a way t push cntent such as emplyee HR plicies, benefits summaries, and finance infrmatin t different teams. Table 18 Prductivity Increase Efficient Cmpanywide Infrmatin Distributin Ref. Metric Calculatin Value O1 Number f annual department wide reviews f infrmatin 1 O2 Average share f emplyees impacted 5% O3 Emplyees wh have adpted cllabratin tls 18,000 O4 Time t cmplete departmental review (hurs) 100 O5 Prductivity cnversin factr 50% O6 Hurly cst per user $30 O7 Estimated imprvement 25% O8 Estimated savings O1*O2*O3*O4*O5*O6*O7 $337,500 25

27 Imprved Effectiveness In Receiving And Prcessing Feedback A benefit cited by the interviewed rganizatins was the ability f cmmunities t pen up new channels fr executive management t cmmunicate with emplyees. Seventy percent f survey respndents felt that with Ggle Apps, the time it takes t incrprate feedback is reduced. Prir t the use f Ggle Apps, the prcess f sliciting feedback frm clleagues was ad hc, with high time requirements t cllect and analyze feedback. Fr example, face-t-face meetings enabled management t receive immediate feedback frm emplyees but were very time cnsuming. With increased adptin f Ggle Dcs and Ggle Sites, management culd quickly create cllabrative sites and files t slicit feedback n different tpics rather than resrt t repetitive cmmunicatins r face-t-face meetings. Table 19 Prductivity Increase Efficient Sharing And Prcessing Of Feedback Ref. Metric Calculatin Value P1 Number f departmental teams 12 P2 Number f departments 12 P3 Average time spent prviding dcumentatin feedback (hurs) 15 P4 Size f prject teams small 15 P5 Size f prject teams large 30 P6 Prductivity cnversin factr 50% P7 Hurly cst per user $30 P8 Estimated percentage imprvement 30% P9 Estimated savings P1*P3*P7*P8*P6*((P4+P5)/2)*P2 $218,700 IT-Specific Benefits Efficiency Savings As with specific messaging benefits, rganizatins als saw specific IT cst reductin savings frm their cllabratin applicatins. Specific IT savings with Ggle Apps included the reduced cst f managing cllabrative sites. In the previus envirnment, the representative rganizatin had varius internally managed cllabratin platfrms, invlving significant cmplexity and supprt csts. With the adptin f Ggle Apps, the rganizatin culd expand end user access t cllabrative sites while at the same time reducing the cst by standardizing n a single, hsted cllabrative site platfrm. Prir t the intrductin f Ggle Apps, the rganizatin wuld deply and manage 20 26

28 new sites per year. With Ggle Apps, users had greater flexibility t create their wn sites, increasing the number f new sites annually t 120 while reducing the IT burden t supprt thse sites. Table 20 Reduced Cst Administratin Of Cllabrative Sites Ref. Metric Calculatin Value Q1 FTE requirement t plan/test and deply (hurs) 150 Q2 Estimated reductin 38% Q3 Cst per user $30 Q4 Prductivity cnversin factr 50% Q5 Number f sites created annually 20 Q6 Estimated savings Q1*Q2*Q3*Q4*Q5 $17,100 Ttal Benefits Ttal benefits f switching t Ggle Apps fr bth cllabratin and messaging are listed in Table 21. Table 21 takes int accunt the bserved ramp-up in usage f the messaging and cllabratin tls in Ggle Apps. Fr messaging, we bserved 75% adptin in Year 1 and 100% adptin in Year 2 and Year 3. Fr cllabratin, we bserved 45% adptin in Year 1, 55% adptin in Year 2, and 60% adptin in Year 3. Table 21 Ttal Benefits Nn-Risk-Adjusted Ref. Benefit categry messaging Year 1 Year 2 Year 3 Ttal PV B15 C15 E15 F12 Prductivity increase simpler archiving Prductivity increase faster search Prductivity increase imprved rganizatin Prductivity increase integrated instant messaging 73,589 98,118 98, , , , , , , , , , , , , ,797 1,229,063 1,229,063 3,379,922 2,777,164 27

29 G13 D10 H6-H8 I12 J6-J8 Prductivity increase threading Prductivity increase imprved spam filtering Reduced cst technlgy licenses Reduced cst administratin and peratins Reduced cst infrastructure cst 328, , ,400 1,202, , , , , , , ,000 1,134,000 1,436,400 3,326,400 2,703,651 1,226,880 1,635,840 1,635,840 4,498,560 3,696,310 47, , , , ,686 Ttal messaging benefits $3,995,823 $5,628,664 $6,217,264 $15,841,749 $12,955,474 Ref. Benefit categry cllabratin Year 1 Year 2 Year 3 Ttal PV K12 L12 M11 N11 O8 P9 Q6 Prductivity increase face-tface meetings Prductivity increase virtual meetings Prductivity increase faster dcument revisin recnciliatin Prductivity increase timely prject tracking infrmatin Prductivity increase efficient cmpanywide infrmatin distributin Prductivity increase efficient sharing and prcessing f feedback Reduced cst administratin f cllabrative sites 106, , , , , , , , , , , , , , ,109 97, , , , , , , , , ,619 98, , , , ,465 7,695 9,405 10,260 27,360 22,477 Ttal cllabratin benefits $854,272 $1,044,110 $1,139,029 $3,037,410 $2,495,280 28

30 Benefit categry ttal benefits Year 1 Year 2 Year 3 Ttal PV Ttal benefits messaging $3,995,823 $5,628,664 $6,217,264 $15,841,749 $12,955,474 Ttal benefits cllabratin $854,272 $1,044,110 $1,139,029 $3,037,410 $2,495,280 Flexibility Flexibility, as defined by TEI, represents an investment in additinal capacity r capability that culd be turned int business benefit fr sme future additinal investment. This prvides an rganizatin with the right r the ability t engage in future initiatives but nt the bligatin t d s. There are multiple scenaris in which a custmer might chse t migrate t Ggle Apps and later implement additinal uses and business pprtunities. Flexibility wuld als be quantified when evaluated as part f a specific prject (described in mre detail in Appendix B). Custmers nted the use f Ggle Apps prvided the ability t leverage secndary benefits such as functinality fund in Ggle Marketplace and the use f Ggle Apps fr mre efficient cllabratin with external partners, custmers, and suppliers. T calculate the impact f this added flexibility, Frrester chse t cmpare the ptential annual gain frm using Ggle Apps fr external cllabratin and the use f third-party applicatins frm the Ggle Apps Marketplace with the cst f taking advantage f these additinal benefits. Net benefits f these tw impacts are psitive fr this analysis as cmpared with the csts, but readers are urged t cnduct their wn analysis as t when these additinal benefits shuld be exercised. Table 22 Flexibility External cllabratin Prductivity Increase Ref. Metric Calculatin Value S1 Number f external partners 5 S2 Number f interactins t cmplete rder prcess 12 S3 Cst per interactin $4,500 S4 Estimated cst imprvement 40% S5 Cst t exercise $10,000 S6 Ttal flexibility value external cllabratin (S1*S2*S3*S4)-S5 $98,000 29

31 Table 23 Flexibility Ggle Apps Marketplace Reduced Cst Ref. Metric Calculatin Value T1 Cst t build and deply standalne applicatins $350,000 T2 Percentage change in cst 60% T3 Cst t exercise $80,000 T4 Ttal flexibility value Ggle Marketplace (T1*T2)-T3 $130,000 Risk Frrester defines tw types f risk assciated with this analysis: implementatin risk and impact risk. Implementatin risk is the risk that a prpsed investment in Ggle Apps may deviate frm the riginal r expected requirements, resulting in higher csts than anticipated. Impact risk refers t the risk that the business r technlgy needs f the rganizatin may nt be met by the investment in Ggle Apps, resulting in lwer verall ttal benefits. The greater the uncertainty, the wider the ptential range f utcmes fr cst and benefit estimates. Quantitatively capturing investment and impact risk by directly adjusting the financial estimates results in mre meaningful and accurate estimates and a mre accurate prjectin f the ROI. In general, risks affect csts by raising the riginal estimates, and they affect benefits by reducing the riginal estimates. The risk-adjusted numbers shuld be taken as realistic expectatins since they represent the expected values cnsidering risk. The fllwing implementatin risks that affect csts are identified as part f this analysis: Risk invlved in taking the time t migrate users away frm the previus n-premise envirnment. Risk f escalating cst f examining, refrming, and implementing gvernance and security plicy, as clud based services evlve and grw within the rganizatin. The fllwing impact risks that affect benefits are identified as part f the analysis: Risk f increased training required fr bth messaging and cllabratin applicatins. Table 24 shws the values used t adjust fr risk and uncertainty in the cst and benefit estimates. The TEI mdel uses a triangular distributin methd t calculate risk-adjusted values. T cnstruct the distributin, it is necessary t first estimate the lw, mst likely, and high values f risk that culd ccur. The risk-adjusted value is the mean f the distributin f thse pints. Readers are urged t apply their wn risk ranges based n their wn degree f cnfidence in the cst and benefit estimates. 30

32 Table 24 Cst And Benefit Risk Adjustment Csts Lw Mst likely High Mean Risk t cst license 100% 100% 100% 100% Risk t cst internal implementatin 100% 100% 160% 120% Benefits Lw Mst likely High Mean Risk t benefits IT cst savings 55% 100% 100% 85% Risk t benefits end-user impact 53% 100% 100% 84% 31

33 Financial Summary The financial results calculated in the Csts and Benefits sectins can be used t determine the ROI, NPV, and payback perid fr the rganizatin s transitin frm its previus n-premise system t Ggle Apps. These are shwn in Table 25 belw. Table 25 Cash Flw Nn-Risk-Adjusted Cash flw riginal estimates Initial Year 1 Year 2 Year 3 Ttal Present value Csts $375,125 $1,134,000 $1,134,000 $1,134,000 $3,777,125 $3,195,215 Benefits $4,850,094 $6,672,773 $7,356,292 $18,879,158 $15,450,755 Flexibility $228,000 Net cash flw ($375,125) $3,944,094 $5,538,773 $6,222,292 $15,330,033 $12,483,540 ROI 391% Payback perid 6 mnths Table 26 belw shws the risk-adjusted ROI, NPV, and payback perid values. These values are determined by applying the risk-adjustment values frm Table 22 in the Risk sectin t the cst and benefits numbers in Tables 4 and

34 Table 26 Cash Flw Risk-Adjusted Cash flw risk-adjusted estimates Initial Year 1 Year 2 Year 3 Ttal Present value Csts $450,150 $1,134,000 $1,134,000 $1,134,000 $3,852,150 $3,270,240 Benefits $4,105,267 $5,649,500 $6,230,122 $15,984,890 $13,081,852 Flexibility $228,000 Net cash flw ($450,150) $3,199,267 $4,515,500 $5,096,122 $12,360,740 $10,039,612 ROI 307% Payback perid 7 mnths 33

35 Study Cnclusins The data cllected in this study frm bth in-depth custmer interviews and brader custmer surveys demnstrates that migrating an rganizatin s messaging and cllabratin envirnment frm legacy n-premise systems t Ggle Apps has the ptential t prvide a slid return n the investment. The risk-adjusted ROI f 307%, alng with a rapid payback perid (breakeven pint) f less than seven mnths fr the representative rganizatin raises cnfidence that the investment is likely t succeed since the risks and uncertainty that may threaten the prject have been cnsidered and quantified. In interviews with Ggle Apps custmers, Frrester fund that a wide variety f rganizatins can realize tangible benefits in the frm f: IT-impact benefits. These included the cst savings resulting frm mving an rganizatin s n-premise messaging and cllabratin envirnment t Ggle s clud-based architecture. Cst savings included reduced spend n licenses and infrastructure. Cst savings included reduced IT administratr time spent n system maintenance, upkeep, patching, and upgrades. Organizatins nted specific annual cst savings f between 38% and 56% versus their previus envirnment. End-user-impact benefits. These included specific end user benefits arund the migratin f an rganizatin s messaging and cllabratin envirnment t Ggle Apps. messaging-specific benefits. These included prductivity gains arund search, spam filtering, archiving, rganizatin f , as well as imprved respnse time within the messaging envirnment. cllabratin-specific benefits. These included imprved efficiency in sharing and editing dcuments acrss teams and within teams, ability t incrprate feedback mre quickly, mre efficient face-t-face and virtual meetings, as well pushing mre timely and relevant infrmatin t distributed teams. Enabled-flexibility benefits. These included the ability t achieve secndary benefits frm the initial investment in Ggle Apps. Cllabrating with external partners. The ability t imprve the efficiency f interacting with external partners and suppliers thrugh Ggle Dcs and Ggle Sites. Leveraging the Ggle Marketplace. Taking advantage f new prcess-specific applicatins frm Ggle Marketplace, further reducing prcess integratin csts. Based n these findings, cmpanies lking t implement Ggle Apps as part f their messaging and cllabratin strategy can anticipate imprvements in peratinal efficiency, end user and IT prductivity savings, and additinal flexibility benefits. Using the TEI framewrk, many cmpanies may find the ptential fr a cmpelling business case t make such an investment. 34

36 Ggle Apps Overview Ggle Apps is a Web-based messaging and cllabratin platfrm available t businesses fr a flat license fee f $50 per emplyee, per year. Ggle s applicatins run in any mdern brwser withut any additinal sftware t buy, install, maintain, r upgrade ver time. Ggle als manages the back-end infrastructure in its highly scalable, reliable, and secure data center infrastructure, s there are n servers fr custmers t purchase, cnfigure, patch, r upgrade ver time. Ggle Apps includes the fllwing: Gmail includes 25 GB f strage per emplyee, Ggle-pwered search, industry-leading spam prtectin, and integrated IM, vice, and vide chat. Wrkers can access their Gmail frm any cmputer and n mbile devices including BlackBerry, iphne, Windws Mbile, and tablets. Emplyees wh prefer the Micrsft Outlk interface can cntinue t use Outlk as their client withut the cmpany needing t run Micrsft Exchange. Ggle Calendar allws emplyees t manage their schedules, create prject calendars, and easily schedule time with clleagues. Multiple calendars can be verlaid t quickly display a cmpsite view f multiple peple s schedules. Wrkers can access Ggle Calendar n any cmputer and n mbile devices including BlackBerry, iphne, Windws Mbile, and tablets. Emplyees wh prefer the Micrsft Outlk interface can cntinue t use Outlk as their calendar client withut the cmpany needing t run Micrsft Exchange. Ggle Dcs brings multi-persn real-time cllabratin t dcuments, spreadsheets, presentatins, and drawings. Editrs can simultaneusly access the same Web-based file frm any cmputer and cntribute while thers are als making changes, sparing clleagues the incnvenience f cllabrating ver attachments. Ggle Dcs can imprt traditinal ffice files and exprt t thse frmats as well. Ggle Sites allws teams t create and share cllabrative team sites withut burdening IT fr supprt. Emplyees can access sites frm any cmputer, and sites can display rich cntent such as embedded dcuments, spreadsheets, presentatins, calendars, and vides. Ggle Vide is a private, secure platfrm fr sharing internal vides like trainings, crprate cmmunicatins, and mre. Vides can be viewed r upladed frm any cmputer. Ggle Grups allws administratrs and end users t create mailing lists and brwse r search discussin archives quickly frm any cmputer. Dcuments, spreadsheets, presentatins, sites, and ther cntent can als be shared with grups s cntent wners can easily manage infrmatin permissins. Mre Ggle applicatins including Ggle Vice, Ggle Reader, Blgger, Picasa, Ggle Reader, and AdWrds are available frm Ggle Apps accunts at n additinal charge, and IT administratrs can prvide the right set f tls t each grup within their rganizatin. Migratin And Integratin Capabilities At n additinal cst, Ggle ffers scalable tls t easily migrate , calendar, and cntacts data frm legacy Micrsft Exchange, Ltus Ntes, and many IMAP systems t Ggle Apps, s wrkers can seamlessly switch 35

37 ver t Ggle Apps with minimal disruptin. Furthermre, Ggle Apps is designed t integrate seamlessly with existing n-premise technlgy including: Single Sign-On (SSO) integratin LDAP directry synchrnizatin Integratin with lcal data repsitries with the Secure Data Cnnectr APIs that allw flexible prgrammatic access t Ggle Apps frm many ther systems Data Security Ggle Apps has successfully cmpleted an SAS 70 Type II audit t ensure that its security prcedures are perating effectively, and Ggle Apps is the first suite f clud-based messaging and cllabratin applicatins t receive the stringent Federal Infrmatin Security Management Act (FISMA) certificatin and accreditatin frm the US General Services Administratin. Reliability, Uptime Guarantee, And Supprt Ggle s Service Level Agreement (SLA) guarantees that Ggle Apps will be available at least 99.9% f the time, and the actual perfrmance f the system has been significantly higher than this SLA threshld. Ggle prvides enterprisegrade supprt t custmers including 24/7 telephne supprt fr critical administrative issues. Message Archiving Fr Regulatry Cmpliance In additin t Ggle Apps, cmpanies can add Ggle Message Discvery fr $13 per emplyee per year fr ne-year archiving. Ggle Message Discvery, pwered by Pstini, is a Web-based service that prvides custmers with cmplete security, a hsted archive, plus pwerful message search and recvery tls. Availability And Other Versins Of Ggle Apps Ggle Apps is available in ver 150 cuntries and in ver 40 languages. In additin t Ggle Apps fr businesses, Ggle ffers free versins f Ggle Apps fr small rganizatins, nn-prfits, and t schls and universities f all sizes. Mre Infrmatin Fr mre infrmatin abut Ggle Apps r t speak with a Ggle representative, visit 36