CROSS CULTURAL COMMUNICATION Developing a Global Mindset Developing Cross & Bridging the Cultural Gap between Cultures

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1 CROSS CULTURAL COMMUNICATION Developing a Global Mindset Developing Cross & Bridging the Cultural Gap between Cultures OVERVIEW 4-5 November 2014, Armada Petaling Jaya *Checkout the latest dates and training venues on Are you comfortable working and communicating within a culturally diverse environment? How comfortable are you to speak up during meetings with foreign customers? How can you deal with conflict or negotiations with individuals of other cultures? Having employees who are able to communicate inter culturally have proven to be invaluable to their organizations. In this cross cultural awareness workshop, our expert speaker, (westerner himself who have blended into the Asian culture for the past 10 years), will help you to achieve your greatest individual and organizational success. By the end of the training, you will not only understand other cultures, but empower you and your team to look forward to your next opportunity to engage in cross-cultural communication confidently and tactfully. OBJECTIVES Increase positive attitudes toward the people of other countries and cultures. Understand how cultures are measured and see how cooperation and collaboration can be developed across cultural boundaries. Increase awareness of problems that arise in communicating with people of other cultures. Increase awareness of participants own cultural values and unstated cultural assumptions. Learn to emphasis similarities rather than differences with those of other cultures. Assist participants to better adapt to and be more productive during interaction and communication with overseas business partners. SUITABLE FOR MNC managers and staff, anyone involved in international sales or support, frequent business travellers, all involved in any form of the tourism industry including medical and hospitality. METHODOLOGY An interactive and practical approach incorporating group discussions/exercises, case studies, presentations, role plays and video.

2 COURSE OUTLINE (2 DAYS) Module 1: What is Culture? Understanding what culture is and how it affects us Getting to know our own culture Cultural values and how they affect your work Module 2: The Culture Scale to Measure East Asian Cultures Hierarchy vs Egalitarianism Boss or leader, which do you prefer? Indirect vs Direct High context vs Low Context Communicating problems and differences Collectivism vs Individualism Identifying the decision makers Relationship vs Task Let s get down to business Who is at fault? Dealing with mistakes Caution vs Risk Initiative-Presumptuousness or Resourcefulness? Case studies for examination and discussion Module 3: Communication Styles Across Cultures Understanding our own communication style A contrast in communication styles Bridging the gap in communication styles Do s & Don ts when communicating within each target culture Module 4: Seeing Beyond Bias and Stereotypes Common blocks to cross-cultural communication Overcoming counterproductive stereotypes Moving passed bias Module 5: Communicating within Social and Workplace Scenarios Social etiquette strategies The international conversationalist Conducting meetings within a cross-cultural context Culturally sensitive phone manners ing with cultural understanding

3 COURSE EXPERT Mr Steve L. Muhs, M.Ed. BA Prior to his dedicatio to training and development career, Steve worked for one of the oldest and most established brokerage houses in Canada. His role within the company was that of regulatory compliance and education. After realizing his true passion was in education he decided to change his career path and focus more on teaching. This brought him to Malaysia 12 years ago and he has worked within all areas of education here ever since. In this time he has been involved in instruction, training and curriculum development within the ESL community and the corporate world. As of 2011, he wrote an upper-intermediate reading textbook to be used in EAL teaching for secondary schools throughout Malaysia. Steve is an enthusiastic and dedicated teacher who operates an active classroom and always keeps his students amused and challenged. He thrives on challenges and is always looking for ways to make his training better. Steve is a member of the global community and as such has enjoyed the opportunity to work with and train people from over 30 different countries. Having spent the last 10 year living and working in Malaysia, he hasn't just taught cultural awareness, he's lived it. During the past 6 years Steve has had the privilege of working with many multi-national organizations, such as Dell, HP, Intel, CIMA, GM, Kia, Philips, TRW, DHL Asia Pacific, Giesecke & Devrient, American Express and many more. All have seen the evidential effects of investing in cross-cultural training for their organization and staff. Steve is an excellent communicator and has enjoyed working with a variety of companies and organizations throughout Asia, designing and facilitating courses that have cooperatively met their objectives. INVESTMENT Normal price: RM US per delegate Early Bird Price: RM US per delegate (Payment 14 days before the course commence) Group Registration: RM US per delegate for a minimum of 3 participants register together. (Fee inclusive of Buffet Lunch, Refreshment, Course Manual, Training Materials, Welcome pack and Certificate of Achievement) REGISTRATION Download Registration or Register Online at This Training Programme is SBL Claimable *Subject to PSMB conditions. We Are An Approved Training Provider (Serial No: 5131) Under SBL Scheme With Pembangunan Sumber Manusia Berhad (PSMB/HRDF) All registrations MUST be accompanied with PAYMENT 14 days after the issuance of invoice to the event. Please make cheque payable to: "ITRAININGEXPERT GLOBAL PLT" Bank into "CIMB BANK BERHAD" Bank Account No: Swift Code: CIBBMYKL. or fax the pay-in slip to us at or fax:

4 TRAINING REGISTRATION FORM (PUBLIC PROGRAM) Upon submission of this registration form, you undertake the Registration Policies and have read and understood the terms and regulations. Registration date: Training Programme Title: Training Programme Date: Fee per pax (RM): Total (RM) Meal preference: Vegetarian Normal No Participants Name Designation Contact No (Handphone) Company Name: Address: Telephone : Fax : Contact Person Name : Designation : Telephone : Fax : Mobile: Authorised Signature Company Stamp By submitting the registration form, you have fully read and understand the policy stated: PLEASE FAX THIS FORM TO or to For enquiry, please contact us at

5 INVOICE, REGISTRATION, CANCELLATION, PAYMENTS, DISCOUNT, AND REFUND POLICIES PAYMENT AGREEMENT 1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the 2. To join, please complete this Registration Form and return to us via FAX NO , send a signed scanned copy to or register online. Reservation or Registration by Telephone WILL NOT BE ACCEPTED. 3. A pro-forma invoice will be ed to you upon acceptance of the Registration Form. Payment is required within 14 days upon receipt of the invoice. All payment must be before to the training date. Confirmation letter will be issued to participants once payments have been received. All payments must be banked into the organiser s bank account and or fax payment slip as proof of payment. 4. Payment MUST BE DONE prior to the event s commencement otherwise the registrant can be refused entry. 5. For late payment, we will start charging a 10% interest for payment not received 7 days after the completion of the program. 6. Please make cheque payable to: "ITRAININGEXPERT GLOBAL PLT" 7. Bank into "CIMB BANK BERHAD" Bank Account No: Swift Code: CIBBMYKL. 8. or fax the payment slip back to us for confirmation. 9. The course offered is SBL claimable under Human Resources Development Fund (Malaysia). We're registered under "THE ENGLISH EXPERT PUBLISHING AND TRAINING" Serial No: 2095 with HRDF. CANCELLATION POLICY 1. The organiser shall confirm all registrations latest by one (1) week before the commencement of the course. 2. Once a registration is confirmed, NO CANCELLATION IS ALLOWED. If the registered delegate is unable to attend, a substitute is allowed. A registration cancelled on the week of confirmation will be charged the full training fee. 3. All cancellations will incur a 10 per cent administration fee. 4. Cancellations made less than seven working days before the training event will not be eligible for a refund. 5. For cancellation in writing (letter/ ) in more than 14 days prior to the training we will prepare a full refund. 6. If you cannot attend an event, you can nominate a substitute at any time without payment of an administration fee. 7. In case of registrations that have been paid in advance, no refunds or credits will be given for registrations cancelled on the week of confirmation or for no-shows. A substitute may be sent. 8. A full (100%) refund may be granted if the course is cancelled by the organiser. The organiser reserves the right to postpone or cancel any course and/or change instructors at any time. DATA PROTECTION Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709). PROGRAM POLICY Please note that consultant and topics are confirmed at the time of publishing. However, should circumstances beyond the control of the organizer may occur, we reserve the right to alter or modify the advertised speakers/ topics/ dates if necessary. ORGANIZER S RIGHT TO CANCEL OR RESCHEDULE We reserve the right to cancel or reschedule any program or course. In the event that, the organizer cancels a program or course, a full refund of the amount paid for the program or course will be issued or applied as a credit toward a rescheduled program or course. We cannot and do not assume responsibility for any other costs (i.e. non-refundable airline tickets or hotel reservations) or damages (including consequential, exemplary, incidental, or tort damages) or for any lost profits resulting from the rescheduling or cancelling a program or course. to with any questions or concerns.

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