Brochure ITIL Foundation

Transcription

1 Brochure ITIL Foundation

2 About Pink Elephant Company History Pink Elephant started life some 30 years ago in Delft University in the Netherlands. A beer and peanuts company managed and staffed by students during their spare time while studying for their degree. We have come a long way since then, and now you can find us in lots of different locations throughout the world. For our global clients that means consistent services wherever they re located, whether that s Sao Paulo, Shanghai or Stevenage. A defining moment in the story of Pink Elephant was our establishment of the UK operating company in 1991 to support our involvement and contribution to the development of UK Government s initiative: the IT Infrastructure Library. Not only did we contribute to the writing of the books, we developed and delivered the very first ITIL training courses, we were also first to develop services around the library notably the application of CMM for the assessment of processes, and the use of the Kotter model for Service Management change programmes. What do we do If we were to describe what Pink Elephant does in less than 100 words it would be: Pink Elephant are an independent continual service improvement and business transformation partner that delivers professional solutions that enable organisations to: better align their services to the business improve the effectiveness of their services reduce the total costs of ownership of their services reduce inherent risk of downtime increase the positive perception of IT by your customers In short, We want to work with you to make your organisation a better place. We have come a long way since those early ITIL days. Now the scope of our solutions cover the whole Service Lifecycle, from developing strategy and new organisation structures, Service Design, Service Transition and Service Operation through to Continual Service Improvement. And as well as ITIL we utilise, where appropriate, a number of frameworks and governance models: CobIT, Obashi, Lean IT, SFIA, Green IT, 6 Sigma and ISO standards.

3 Our Services include: Managed Services Service Desk and IT Support Services the window through which your customers build their perception of IT Services Consulting Services to help you transform your IT Services Education Services to help you build internal capability Resource as a Service providing the people you require to deliver and support your IT Servicese Pink Elephant is an international organisation with offices in United Kingdom, Netherlands, South Africa, America and Canada. Pink Elephant sites worldwide

4 ITIL Foundation General information Service Management ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management best practice. This three-day official ITIL Foundations certification course provides you with a general overview of the IT Service Management (ITSM) Lifecycle which is outlined in ITIL s five core books Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. ITIL s service lifecycle consists of 26 processes and four functions. Pink Elephant makes the learning real in this ITIL Foundation class through the use of meaningful exercises designed to help you understand how to take knowledge (theory) and translate it into results, value and positive outcomes. The Course The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity. For All Course Deliveries: What is ITIL; its strategic and operational benefits; and an overview of ITIL s certification program ITIL s key concepts, definitions and objectives ITIL s service-driven lifecycle approach, and the structure, components and processes and functions of the five core ITIL books. Target group Anyone working in an IT Services environment or anyone wishing to know how good process. Knowledge Objective A high level description of the main activities, goals and benefits Process interrelationships and interdependencies, what process integration and

5 business integration really mean Key metrics and management reporting Certification ITIL Foundation Certificate> Duration 3 days. Course days till

6 ITIL Foundation Planning Generic course information Pink Elephant is globally accredited to provide ITIL education for the certification program. The organisation is accredited by the AMP Group (APMG), Examination Institute for Information Science (EXIN) and Loyalist Certification Services (LCS). Your instructor is a highly experienced ITIL-certified member of Pink Elephant s consulting team. You can expect to learn from an individual with the industry s deepest knowledge on how to lead a successful implementation project. This knowledge is a direct result of Pink Elephant s vendor neutrality as well as many years of experience implementing ITIL processes in a variety of organisations worldwide. Exam requirements This course prepares participants for the examination leading to the Foundation Certificate In IT Service Management. A 60-minute, 40 question, multiple-choice exam is scheduled on the last day of the course, and is administered by an independent examination body. For online courses, the exam may be scheduled and completed online. A passing mark of 65% is required to receive your certificate. A sample exam is delivered during the course to help prepare attendees for the final exam (2 ITIL credits) For public and onsite courses, maximum class size is 16 students per instructor. Costs Registration fee:.,- Course fee: 595,- Study materials:.,- Exam fee: Included,- Packages All prices include course materials, complimentary publications (where appropriate), refreshments throughout the day, lunch and exam fee, but exclude VAT. ITIL is a registered trade mark of AXELOS Limited.

7 Pink Elephant Leading the way in IT Management Best Practices Pink Elephant EMEA Ltd Offices in: Middleburg House 9 Castle Street Reading Berkshire, United Kingdom For further information please contact: Pink Elephant United Kingdom Phone: + 44 (0) info.europe@pinkelephant.com Chicago Amsterdam Johannesburg Kuala Lumpur Mexico City Minneapolis Philadelphia Reading, UK San Francisco Sydney Toronto