Online and Distance Learning Student Handbook

Transcription

1 Australian Academy beauty - spa - therapy Online and Distance Learning Student Handbook Castle Hill/Bella Vista Lexington Drive, Bella Vista 2153 Norwest Business Park, at M7, M4 junction Phone: Fax: Chatswood Shop 36, Lemongrove Centre 427 Victoria Ave, Chatswood 2057 Phone: Fax: Kogarah Level 2, 684 Princes Highway, Kogarah 2217 Phone: Fax North Strathfield Level 2, George St North Strathfield 2137 Phone: Fax: Emma s Secret Investments P/L Provider No

2 Contents Welcome to Students 4 ORGANISATIONAL POLICIES n Code of Practice 5 n About the Academy 7 n Organisational Structure 8 n Trainers 9 PROGRAMS OFFERED n Courses and Training Packages 10 n Diploma of Beauty Therapy 11 n Graduate Certificate IPL and Laser Hair Reduction 15 n Delivery Distance Learning 16 n Structured Workplace Learning 20 n Workplace Salon Introduction Letter 23 n Distance Work Experience Supervisor Agreement 25 n Evaluation of Training 26 ASSESSMENT n Assessment Procedures 27 n Recognition of Prior Learning (RPL) & Credit Transfer 32 n Recognition of AQF Qualifications (Credit Transfer) 35 n Plagiarism 36 n Disputed Assessments 37 n Disputed Assessments Form 38 n Recording Assessments Access to Records 40 n Successful Course Completion 41 n Issuance of AQF Qualifications 42 2

3 Contents STUDENTS n Student Selection Fairness Procedures 43 n Privacy and Personal Information Procedures 46 n Identifying Learning Needs 51 n Language Literacy and Numeracy 53 n Grooming 54 n Attendance 55 n Attendance Requirements 56 n Course Progress 57 n Disciplinary Procedures 58 n Policy on Making Up Days 61 n Deferral of Studies 62 n Withdrawal of Studies 63 n Welfare and Guidance Services 64 n Student Grievance Handling Policy and Procedure 68 n Grievance Form 74 FINANCIAL n Fees and Charges 75 n Method of Payment 76 n VET FEE-HELP 77 n Refund Policy for VET FEE-HELP Enabled Course 80 n Refund Policy for Non VET FEE-HELP Enabled Course 82 n Tuition Assurance 84 n Statement of VET Tuition Assurance 85 n Student Review Procedures for Re-crediting a FEE-HELP Balance 88 LEGISLATION n Legislative Requirements and Compliance 92 n Electronic Signature Policy 95 n Work Health and Safety [WHS] 96 n Access and Equity and Client Services 99 n Integrity of Marketing 102 n Enrolment Process 103 n Application for Enrolment 104 TRAINING AGREEMENT AND DECLARATION OF UNDERSTANDING 110 3

4 Welcome Welcome to The Australian Academy of Beauty and Spa Therapy. The Academy has been training Australia s leading beauty therapists for over 35 years. Registered as a registered training organisation delivering nationally accredited training and City and Guilds London (international accreditation) the Academy is acknowledged by industry as one of the country s finest beauty training colleges. Our staff are fully qualified in their respective disciplines as well as in the assessment and delivery of courses and have wide industry experience. Our aim is to ensure that you are given every opportunity to achieve all stated competencies and gain the appropriate qualifications. In this handbook you will find information that will be helpful to you throughout your course at The Academy. From time to time it will be necessary to amend sections of the handbook in keeping with changed circumstances. Amendments will be in written format and clearly explained to you and inserted in the handbook according to our version control policy. To help us maintain our high standards, please take time to read this information and complete the Student Declaration of Understanding included at the back of the handbook. If you have any questions about The Academy or our procedures and policies, please feel free to ask staff members who will be only too happy to assist you. Furthermore, your suggestions are always welcome. We look forward to a long and happy association with you and that at the completion of your course you will find fulfilling and well rewarded employment in the exciting and ever changing world of beauty therapy. 4

5 Code of Practice Statement about the Code of Practice It is stressed that the elements in the Code of Practice permeate all the administrative and operational practices and procedures of The Academy for the main purpose of delivering to students quality training and assessment in a conducive learning and training environment. Responsible and ethical behaviour The Academy maintains a highly ethical and responsible approach in the provision of education, training services and assessment of students with its major objective of safeguarding the educational interest and welfare of students and staff. 5

6 Code of Practice The Australian Academy of Beauty Spa Therapy: The Academy will maintain the highest professional standards and comply with all requirements of the VET Quality Framework and Standards for registered training organisations regularly monitoring, reviewing and implementing practices for continual improvement. n Provides staff trainers and assessors who are: Qualified and experienced Act professionally at all times Dedicated to providing the highest level of beauty therapy training Treat all students with respect Undertake their duties with honesty, integrity and diligence Maintain student confidentially Conduct fair, valid and reliable competency based assessments Represent The Academy ethically at all times n Recruits students in a responsible and ethical manner and provides a caring, happy learning environment where all students, irrespective of age and nationality receive encouragement and help at all times. The Academy and teaching staff are committed to the nurture of the individual potential of each person n Recognises the rights of all students, abides by the anti-discrimination and equal opportunity regulations and ensures all students also abide by these laws n Treats all students fairly, providing external advice and support when needed. The Academy will take all reasonable steps to safe guard the interest and welfare and safety of students whilst on our premises n Provide a fair and equitable refund policy with opportunity to defer for certain circumstances n Provides a grievance handling procedure that is fair and just n Encourages student feedback at every stage of the course which is acted on for continuous improvement n Provides students with the latest and most relevant beauty therapy techniques reflecting industry needs, with the latest facilities and equipment in a safe, healthy environment n Undertakes to work as a team, and understand and respect the contribution of each team member n Strives for total student satisfaction with all aspects of training, and takes every opportunity to ensure this occurs and that grievances are resolved fairly. All students will be aware of their contractual and financial agreements with us and receive a copy of their signed training agreement and VET FEE HELP request for funding. n Should the ownership change or there be significant changes to the Academy s operation students will be notified within 20 days 6

7 About the Academy The Australian Academy of Beauty and Spa Therapy has been dedicated to teaching the highest professional standards of beauty therapy for over 35 years. Registered as an RTO (Registered Training Organisation), The Academy offers one of the highest nationally recognised qualifications available in beauty therapy in Australia, the Diploma of Beauty Therapy [SIB50110]. Developed as part of the National Beauty Therapy Training Package, the Diploma of Beauty Therapy [SIB50110] the Certificate IV in Beauty Therapy [SIB40110] and the Graduate Certificate in Intense Pulsed Light and Laser Hair Removal [SIB70110] are all government accredited. Our highly qualified and experienced Trainers, the most up-to-date equipment, and a curriculum based on the latest skin and body treatments from around the world, ensure you are completely competent and qualified in all aspects of beauty therapy. We take an holistic approach to our training and treatments, specialising in Advanced Skin Diagnosis and Treatment Procedures that offer not only real solutions to skin problems, but also provide a health benefit by restoring harmony and balance in our clients lives. Our teaching focuses on professional skin treatments with a purpose (corrective skin treatments) rather than pampering facials. Skin health and treatments are designed to release tension, relax and nurture the whole body and are an important part of our philosophy. A very important advantage of our online and distance learning program is practical work experience in a salon under the supervision of a suitably qualified person. Your designated supervisor will be asked to help you perfect the skills you have learnt in your workshops with us, then complete third party reports on your progress. Small relaxed and friendly classes, competency based assessments, beautiful modern facilities, the latest in equipment and teaching techniques, fully accredited courses, close to transport, strong work experience program, and CEO also running leading day spas, ensures students have the latest, most up-to-date and relevant training possible. 7

8 Organisational Structure Organisational Chart [Standard 7] Demonstrates: n Simple lines of authority commensurate with the CEO s philosophy of participatory decision making, and the; n Responsibilities and roles of the principal and other staff Basic roles and responsibilities are clearly defined for each member of staff and the simple, flat organisational structure supports effective and rapid communication channels from student to the Principal. This is further enhanced by regular staff meetings and students meetings. Students are encouraged to discuss matters with the staff and thus contribute to the efficient operation of The Academy and its general climate. As The Academy further develops its scope of operations, staff and students contributions will be sought. CEO Sue Campbell Owner North Strathfield and Kogarah Olivia Figliuzzi Principal Bianca Long Emma Childs IT PA North Strathfield Accountant Barnes Dowell James Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Bookkeeper Teresita de Leon Receptionist Kogarah VET FEE HELP/Admin Amanda McIntyre Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Receptionist Chatswood Bella Vista Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Trainer/ Assessor Receptionist Receptionist 8

9 Trainers Students are encouraged to contact Trainers or the Principal on any matters at all times. ling has proved to be an efficient method of correspondence. Trainers Addresses and Contact Numbers Chatswood Cassie Jasmin BELLA VISTA Bella Vista Danni Kate Kogarah Alisha Amy Sue Bianca Amanda Teresita Kate Emma Trainer and Assessor Requirements n Minimum 5 years relevant work experience preferably in management capacity or if less than 5 years work under someone that has 5 years experience n A beauty therapy qualification from an accredited training school and / or appropriate tertiary qualifications in subject area n Certificate IV in Training and Assessment (or equivalent) as a minimum n Evidence of further training in specialist areas Guest Lecturers: n Relevant experience in subject area n Relevant experience in delivering subject n Preferable, Certificate IV in Training and Assessment (or equivalent) or working with a qualified assessor 9

10 Programs Offered The following courses are offered: NTIS Course title Training Package SIB40110 Certificate IV in Beauty Therapy SIB10 The Beauty Training Package SIB50110 SIB70110 Individual units Diploma of Beauty Therapy Graduate certificate in intense pulsed light and laser hair reduction Waxing, lash and brow treatments, and most units are available individually SIB10 The Beauty Training Package SIB10 The Beauty Training Package SIB10 The Beauty Training Package Transition Where a training product on its scope of registration is superseded, all learners training and assessment is completed and the relevant AQF certification documentation is issued or learners are transferred into its replacement, within a period of one year from the date the replacement training product was released on the National Register. Where an AQF qualification is no longer current and has not been superseded, all learners training and assessment is completed and the relevant AQF certification documentation issued within a period of two years from the date the AQF qualification was removed or deleted from the National Register. Where a skill set, unit of competency, accredited short course or module is no longer current and has not been superseded, all learners training and assessment is completed and the relevant AQF certification documentation issued within a period of one year from the date the skill set, unit of competency, accredited short course or module was removed or deleted from the National Register. No new learners may commence training or assessment once a product has been removed from the National Register 10

11 Courses SIB50110 Diploma of Beauty Therapy Our Online and Distance program has been specifically designed for students living interstate, in rural NSW or for those who live locally but due to family or other commitments are unable to attend college full or part time. Studying the Diploma of Beauty Therapy will provide the skills and knowledge for an individual to be competent in a broad range of beauty treatments and work as a skilled therapist involving self-directed application of knowledge and personal responsibility in performing complex technical operations. It is the most sought after beauty qualification. The Beauty Therapy Training Package SIB10 requires students to study a total of 33 units for the Diploma of Beauty Therapy. Additional Units Vet Fee-help will only cover the cost of the 33 compulsory units for The Diploma of Beauty Therapy. Students may however do additional units they are interested in at a cost of $250 per unit (payable on enrolment). Prerequisite n HLTAID003 - Provide First Aid n Computer and Microsoft Word address Entry Requirements n HLTAID003 - Provide First Aid n Computer and Microsoft Word n Australian Year 12 or equivalent; OR n Within the Admissions Interview be able to demonstrate that you have the skills and capability to succeed in the course. n All students are also required to have a unique address. 11

12 Courses SIB50110 Diploma of Beauty Therapy Core Units SIBBBOS401A Perform body massage SIBBBOS402A Provide body treatments SIBBCCS301A Apply the principles of skin biology to beauty treatments SIBBCCS403A Recognise body structures and systems in a beauty therapy context SIBBCCS404A Work in a skin therapies framework SIBBCCS302A Advise on beauty services SIBBCCS405A Develop treatment plans SIBBCCS406A Use electricity in beauty therapy treatments SIBBCCS407A Interpret the chemical composition and physical action of cosmetic products SIBBCCS408A Provide healthy nutritional options in a beauty therapy context SIBBFAS302A Provide lash and brow treatments SIBBFAS404A Provide facial treatments SIBBFAS405A Provide advanced facial treatments SIBBHRS301A Perform waxing treatments SIBBNLS201A Work in a nail services framework SIBBNLS202A Provide manicure and pedicure services SIBXCCS201A Conduct financial transactions SIBXCCS202A Provide service to clients SIRXCOM001A Communicate in the workplace SSIBXFAS201A Design and apply makeup SIRXIND001A Work effectively in a retail environment SIRXOHS001A Apply safe working practices Spa Specialisation SIBBSPA501A Work in a spa therapies framework SIBBSPA502A Plan spa programs SIBBSPA503A Provide spa therapies SIBBSPA504A Provide stone therapy massage SIBBSPA505A Provide Indian head massage for relaxation 12

13 Elective Units SIB50110 Diploma of Beauty Therapy General Electives SIBBBOS403A Perform aromatherapy massage SIBBBOS505A Blend a range of aromatic plant oils for beauty treatments SIBXFAS202A Design and apply makeup for photography SIBBHRS502A Perform female intimate waxing treatments SIBBSKS506A Apply micro-dermabrasion to improve skin appearance SIBBSKS302A Apply cosmetic tanning products Extra Units Sometimes students wish to do more than the required 33 units. Vet fee Help will only cover the 33 units that make up our Diploma, however the following units can also be completed as stand alone units at a cost of $250 each. These are paid at enrolment confirmation interview. HLTIN 402B SIBBHRS504A SIBBFAS303A BSBSUS201A SIRXSLS004A SIBBSKS503A SIBBBOS403A Maintain infection control standards in office practice settings Provide electrolysis treatments (note these two units are equivalent to 5 units) Design and apply remedial camouflage directly under electrolysis Participate in environmentally sustainable work practices Build relationships with customers Perform diathermy treatments Perform aromatherapy massage 13

14 Courses Graduate Certificate in intense pulsed light and laser hair reduction SIB70110 Cost: $7,500 This qualification reflects the role of individuals who have specialised knowledge to design and safely apply IPL and laser to reduce unwanted hair on face and body and to rejuvenate the skin. Entry Requirements n Completed or be completing a Diploma of Beauty Therapy or a relevant qualification at Diploma level or above in medical health. n Significant work experience as a beauty therapist n Australian Year 12 or equivalent; OR n Within the Admissions Interview be able to demonstrate that you have the skills and capability to succeed in the course. n All students are also required to have a unique address. Note Diploma of beauty therapy must be completed prior to award of Graduate Certificate To achieve the post graduate certificate in Intense pulsed light and laser hair reduction and skin rejuvenation the following must be completed: n All 5 core units HLTIN402B Maintain infection control standards in office practice settings SIBBHRS705A Apply intense pulsed light and Laser safety protocols SIBBHRS706A Design intense pulsed light and laser hair reduction treatment programs SIBBHRS707A Provide intense pulsed light and laser hair reduction treatments SIBBRES702A Investigate developments in cosmetic treatments using light or laser systems n Course is completed over 5 days straight for distance students at the end of a Diploma workshop at the end of June and January each year. You may also attend one day a week or two evenings a week for 5 weeks if you live locally Note 200 hours of external work-placement hours must be completed before gaining qualification. This is completed in a salon with IPL and laser or a Laser clinic. This course must be completed within 12 months of course commencement. 14

15 Delivery Distance Learning It is possible to study the Diploma of Beauty Therapy SIB50110 by distance learning The Diploma is VET FEE-HELP enabled for eligible students. Our distance learning program is particularly suitable for those students living in country areas or need the flexibility of studying remotely rather than attending college. Our new moodle student learning portal provides students with an interactive approach to blended learning. Students can access the theory components and learning materials online which include videos and powerpoints. You access your assignments online, and your Trainer will mark them electronically. You can view your records and grades easily at any time. You will receive personal attention and one on one support from your Trainer who will guide you through all aspects of the course and be in constant contact. You attend 4 x 4 day workshops that are held at the end of February, May, August and November each year which is where you learn the practical aspects of the course. At the completion of each workshop you will practice what you have learnt in a previously approved salon where you will gain the practical skills you need to become a successful and highly regarded Beauty Therapist. In addition your trainer will hold a weekly webinar reviewing the underpinning knowledge of each unit in turn. Resources: n Student Handbook n Student Log book n All learner guides on Moodle n Academy specific additional notes on Advanced Skin diagnosis, n Student concession cards on NSW public transport Products and tools for Online students: n Wax pot, 2 x hot and 2 x strip wax, wax strips, 1 box leg wax spatulas n Manicure and pedicure kit n Good pair of tweezers n Brown black grey lash tint and tinting kit n One woods lamp for skin diagnosis n One each of following professional products for facial treatments: Eye and lip cleanser Dry skin cleaners Oily skin cleaner Glycolic acid treatment Blackhead cleanser Facial massage oil cream mask 15

16 Delivery Distance Learning Are my qualifications the same as coming to full-time study? You will have your final practical assessments with our college assessors and will graduate with the same qualifications as our full-time students. Pre-requisites 1. HLTFA301C - Apply First Aid 2. Age over 16 years at course commencement 3. You will be required to submit all your assignments through our learner management system and are required to have computer printer, and office to access word and power point presentations.the Academy is unable to print notes for students. To access Moodle you are required to have a valid address. This is also required to receive communications and notices from the Academy. It is the student s responsibility to inform the Academy of any changes to address provided at enrolment. 16

17 Delivery Distance Learning Timetable for Delivery of Diploma of Beauty Therapy SIB50110 Semester 1 The units in bold have practical workshops. Semester 1 is normally at the middle to end of February each year. SIRXCOM001A SIRXIND001A SIRXOHS001A SIBXCCS201A SIBBNLS201A SIBBNLS202A SIBBHRS301A SIBBHRS506A SIBBFAS302A Communicate in the workplace Work effectively in a retail environment Apply safe working practices Conduct financial transactions Work in a nail services framework Provide manicure and pedicare Perform waxing treatments Perform female intimate waxing treatments Provide lash and brow treatments Semester 2 The units in bold have practical workshops. Semester 2 is normally at the middle to end of May each year SIBBCCS403A SIBBBOS403A SIBBBOS402A SIBBBOS401A SIBXFAS201A SIBXCCS202A SIBBOS505A SIBBB0S504A Recognise body structures and systems in a beauty therapy context Perform aromatherapy massage Provide body treatments Perform body massage Design and apply make-up Provide service to clients Blend and apply a range of aromatic plant oils for beauty treatments Apply aromatic plant oil chemistry to beauty treatments Semester 3 The units in bold have practical workshops. Semester 3 is normally at the middle to end of August each year SIBBCCS302A SIBBCCS405A SIBBCCS301A SIBBCCS404A Advise on beauty services Develop treatment plans Apply the principles of skin biology to beauty treatments Work in a skin therapies framework 17

18 Delivery Distance Learning SIBBCCS406A SIBBCCS407A SIBBCCS408A SIBBFAS404A SIBBFAS405A SIBBSKS506A Use electricity in beauty therapy treatments Interpret the chemical composition and physical action of cosmetic products Provide healthy nutritional options in a beauty therapy context Provide facial massage Provide facial treatments Apply microdermabrasion to improve skin appearance Semester 4 The units in bold have practical workshops. Semester 4 is normally at the middle to end of November each year SIBBSPA501A SIBBSPA502A SIBBSPA503A SIBBSPA504A SIBBSPA505A SIBBSKS302A Work in a spa therapies framework Plan spa programs Provide spa therapies Provide stone therapy massage Provide Indian head massage for relaxation Apply cosmetic tanning products 18

19 Structured Workplace Learning Distance learning students are required to complete 150 hours in an agreed workplace and approximately 300 hours practicing at home. In addition Distance students are required to practice on family and friends until competency is achieved. This must be documented in Student Log Book. Apprentices complete their practical hours in their place of employment. Structured workplace learning is an essential and very important part of our training program as it prepares students to enter workplace situations confidently and professionally and with a sound knowledge of what is required of them in a busy work environment. Students gain not only valuable experience performing treatments on clients, but also gain experience in all aspects of salon management, including appointment taking, work planning, money balancing and stock control, that they are not normally able to practise. Students are not paid on their work experience day and it must be remembered that this day is part of their learning. Students must remember at all times that work experience days are days when they are expected to behave as staff members. When signing the training agreement at the end of this handbook students acknowledge the following: n Weekly attendance at your chosen workplace is compulsory after your first workshop, until 150 hours are completed. We suggest one day a week, but it can be more as you are able to perform more treatments. This time is mutually agreed between salon owner and student. These must be completed before graduation n A medical certificate or application in writing for exemption is the only accepted reasons for non attendance 19

20 Structured Workplace Learning What is expected during Structured Workplace Learning (work experience)? Work experience is an essential and valuable part of your training program. The prime focus of work experience is to prepare you for the real work situation, not only in dealing with clients, but also to ensure you understand and are competent in the work ethics of a salon situation. During your work experience module you are being assessed not only on client treatments, but also: n Arriving at work on time and leaving at end of scheduled work day. n Choosing a work experience day where you can be sure you can do a normal work day, and that is permanent and that you never let your Trainer down by not turning up. n Wearing correct and full uniform. n If unable to attend work experience, giving the sort of notice required in a real work situation (see below). n Showing a high level of ethics in the work place. n Completing 150 hours of structured workplace learning throughout the course. n All work experience to be completed (150 hours) and home hours before students can sit for final assessments and attend graduation this is early December for February intake and mid July for July and evening students. n Should you not be able to attend your practical day, your Trainer must be notified as early as possible that day and you must bring a medical certificate. You must make up the days missed the following week on days you do not normally attend. 20

21 Structured Workplace Learning Structured Workplace Learning Records Your Student Log Book is your main record of your structured workplace learning. At the end of each day you must give your log book to your workplace supervisor to: n Sign your attendance hours n Sign off your completed treatments Your workplace supervisor needs to sign off that you have achieved the on-the-job outcome requirements after ensuring the assessment criteria have been followed. When performing any practical treatment, please ensure all steps of the treatment are performed as per the assessment criteria. Your class trainer needs to sign off your off the Job Outcome Requirements which mainly cover research assignments and some in-school practical work. It is your responsibility to ensure your trainer or workplace supervisor complete these forms as we are unable to issue your Diploma or Certificate until we have all units fully signed off. Distance Learning Records A log book must be kept of all treatments performed in the workplace. In addition your workplace supervisor will be required to report on your treatments in the workplace and submit the practical observations to The Academy by the due dates. They will be provided with practical observations tools for this purpose. All workplace supervisors will be asked to submit their qualifications and experience to The Academy. 21

22 Workplace Salon Introduction Letter Dear Salon Owner, The Australian Academy of Beauty and Spa Therapy is one of Australia s leading beauty therapy training colleges, situated in Sydney. We are fully government accredited and teach the latest accredited Diploma of Beauty Therapy. Because of our high standards, we are one of 4 beauty schools in Australia to be able to offer students VET FEE-HELP. In addition to our full time program, students can study the Diploma of Beauty Therapy by distance learning. With this program, they do the theory at home, answering questions in a Research Assignment after reading the supplied unit notes and workbooks. The students have the help and assistance of a dedicated Trainer at the Academy. The students come to us 4 times a year, each block being for 4 days, to learn and refine the practical component of the course. Obviously the students need practice applying the skills learnt at these sessions. Many salons are interested in taking our students for this practical aspect of the course as they can be a great asset to your business, helping you out on your busiest day of the week. As this is part of their training they are not paid for this work. With good staff hard to get these days, taking on a student in this way will ensure you have qualified staff ready to come on board at the completion of their training. They are already trained in your way of doing things whilst costing you nothing for this training period. Workplace practice and monitoring The students are required to do around 150 hours of work experience, normally one day a week, after their first practical workshop with us. After February, they need to practice Manicures, Pedicures, Lash and Brow Treatments and Waxing. After May, they need to practice Body Massage and Makeup Application. After August, they need to practice Facials. After November, they need to practice Day Spa Body Treatments. They are also given a Log Book to record all hours and treatments performed in the workplace. 22

23 Workplace Salon Introduction Letter Workplace assessment As an industry expert, you are required to prepare a third party report on the student s competence in the workplace, ensuring they can perform all tasks to industry standards. After their first workshop you will be given access to the students on line practical observations which need to be completed for each unit. There will also be a facilitator s guide which shows you exactly what you need to be looking for and recording. You will receive full details of how to do this and the distance learning trainer will contact you shortly after your student starts with you to ensure you understand exactly what is required. All formal assessments are performed by Academy Trainers and Assessors. Monitors of students progress The Academy monitors each student s progress by, as a minimum, a fortnightly phone call or . In addition, the students are able to call or the distance trainer with any questions or issues they may have. The students Academy trainer will also contact you approximately monthly to seek your feedback on how we can better support you and your student. This is usually done by arranging a 10 minute appointment with you. Your feedback is very important and helps us continually improve our training and assessment. If you are prepared for this student to do her practical hours with your salon, you must: n Agree to the terms and conditions on the next page, sign and return to us by fax. n Fax a copy of your qualifications for our records. Fax: Sincerely, Sue Campbell CEO Australian Academy of Beauty and Spa Therapy 23

24 Distance Work Experience Supervisor Agreement Consent to Take Distance Learning Student for Practical Work Experience I... Of (Salon Name):... Salon Address:... Address:... Contact Phone Number:... Agree to take a distance learning student... from the Australian Academy of Beauty and Spa Therapy for practical work experience. I agree that: n I am a fully qualified therapist and have faxed my qualifications to the Academy n Will ensure that the student is supervised at all times by qualified therapists n Will provide practice in the required units to ensure student is able to complete her log book requirements n Will help her with any practical aspects as they arise n Will assess her competence in my capacity as an industry expert against the assessment tools supplied by the Academy following the requirements of the training package n Will submit practical observations onto the student moodle platform according to the timetable supplied n Have reviewed the Service Skills resource requirements for this course and I confirm I have these resources Signed:... Date:... 24

25 Evaluation of Training The Academy strives to continually improve its training and assessments. Throughout the course you will be asked to complete questionnaires regarding training and assessment. These surveys are then discussed at staff and management meetings and where possible ideas you may have to improve our practices will always be taken into account. We thank you in anticipation of your help with our surveys. 25

26 Assessment Procedures The Academy s assessment strategies meet the National Assessment Principles and the Training Package guidelines. Assessment criteria and their associated conditions are clearly stated in all training information and trainers and assessors are required to discuss these with students prior to, and during, training. It is the trainers and assessors responsibility to ensure that all students are fully aware of the assessment requirements needed to achieve competency. Discussions of specific assessment needs for students with a disability or any other relevant condition are undertaken to ensure that no student is disadvantaged. There are no hidden agendas in the assessment procedures. All assessments are carried out by fully qualified assessors and are designed to ensure that each student s performance is assessed against the competencies set out in the Beauty Therapy Training Package. Students are provided with full details of these competencies in their Student Log Book, and in their student portal. Assessments lead to the issuing of AQF qualifications and/or statements of attainment where the student is assessed as competent against nationally endorsed units of competency. Variety of assessment strategies used A variety of assessment strategies are used to cater for individual needs including: n Practical demonstration of tasks n Short quizzes to assess underpinning knowledge n Oral questioning to test underpinning knowledge n Observation of processes and procedures n Role play and simulation n On-the-job tasks where applicable n Projects and assignments n Case studies n Critical incidents n Documents, portfolios, log books n Third party reports n Presentations n RPL and credit transfer 26

27 Assessment Procedures Students are advised exactly how each unit is assessed in their student portal, and also by information in the front of each unit in the log book. In some cases the assessment is holistic in that it may integrate a number of tasks that make up a competency. The student will be made aware of how this will be carried out. As far as possible, verbal feedback will be given immediately. Trainers will upload practical assessments to student portal within a week of assessment. Oral questioning may be used during a practical demonstration to ascertain why a student is doing something in a particular manner or in a particular order. Assessment also takes into consideration the following employability skills and these are explained to the student: n Communication n Problem solving n Initiative and enterprise n Teamwork n Planning and management n Self-management n Learning Adherence to National Assessment Principles The Academy s assessment policy incorporates the Rules of Evidence and Principles of Assessment including those of validity, reliability, flexibility and fairness. To ensure the validity and reliability of assessment procedures and assessment tools, The Academy holds regular validation meetings to examine these characteristics and this involves student questionnaires, staff input, student interviews and where possible stakeholders from industry. The Principal is responsible for convening these meetings, analysing any results and taking appropriate action. All such meetings and subsequent actions are recorded. To ensure the validity of assessments, comparisons are made between the assessments different assessors make in any one course or in any one competency over the year. The responsibility for overseeing these comparisons rests with the Principal. Any major discrepancies are examined by the Principal and discussions held with trainers and assessors to ascertain any problems. Records are kept and filed. Where the competency has not been achieved, the student will be immediately advised on what action is to be taken. For example, the student may be given a second assessment immediately or may be given further training and then be re-assessed later. Whatever the case, the student will be given every assistance to achieve the competency. The exact number of re-assessments will depend on discussions with assessors and trainers. We also adhere to the principles of Natural Justice. 27

28 Assessment Procedures Principles of Natural Justice In dealing with any complaint or assessment appeals we believe that the person making the complaint or appeal has the opportunity to be heard by an impartial decision maker which is at the heart of the rules of natural justice and procedural fairness. There are three basic principles which we follow in our application of / natural justice and procedural fairness: n the hearing rule n the bias rule n the no evidence rule Hearing Rule We will give an opportunity to the person making the complaint or appeal to be heard. This means they have the opportunity to provide information in the form of oral submissions and documentary evidence. Depending on the nature of the compliant they can choose the person they wish to hear their complaint or appeal. Bias Rule This rule means that the decision maker(s) will be impartial and unbiased in the matter to be decided. Justice should be seen to be done so that fair minded people would reasonably believe the decision had not been pre-determined and there had been no bias in the decision making process. No Evidence Rule This rule means that the decision that is eventually made must be based on logical evidence (proven on the balance of probabilities) In making decisions, the decision maker(s): n take into account relevant considerations; n do not take into account irrelevant considerations; n act for a proper purpose; and n that the decision is not unreasonable In essence whatever decisions are made of a complaint or appeal the procedure used must be transparent and fair and seen to be fair. Decisions taken will be impartial and based on provided relevant information. 28

29 Assessment Procedures Assessment records Each unit of competency normally has several assessment methods. Each unit has an assessment plan and its own assessment tools normally an assignment of underpinning knowledge and a practical observation checklist. Students are asked to read the assessment plan for each unit. These assessment plans are in each unit on student portal. If unsure of anything please ask your trainer. Assignments Assignments must be submitted on the due date. If they are late, and you have not applied for an extension of time, you will receive a fail for that unit. Trainers will mark assessments and upload to your student portal for review. Assignments are also revised in class. Practical Assessments Trainers will complete one or more practical assessmentsaccording to distance timetable. This will take place at the practical workshops. Students must give 2 weeks notice if unable to attend a workshop. A medical certificate must be produced for non attendance. If a medical certificate is not produced students must pay to do that workshop again. Workplace supervisors will be asked to give detailed third party reports by certain dates and to upload them to your student portal. Your trainer will guide them through this process. Note it is the students responsibility to inform trainer of any changes to address as this is our main method of communication. Grading You will be marked as satisfactory (S) or NS not satisfactory and given a final grade of competent or NYC not yet competant. Resit policy If a student fails their first attempt at an assessment event, or has medical evidence for not attending first attempt they may sit a second attempt without additional cost. This will be at the next class this unit is held. If a student fails the resit a second time, or does not attend the assessment, the student is deemed non competant and must pay for that unit again. 29

30 Assessment Procedures Students with special needs At enrolment interview, the Principal ascertains the special needs of students both for training and assessment so that The Academy can take appropriate action to assist the student. Records are maintained. At any time during the course a student may require some reasonable adjustment to assessment procedures because of some special need [e.g. accident or injury]. This is discussed with the Principal and action is taken. These requests are recorded on the student s file. 30

31 Recognition of Prior Learning [RPL] & Credit Transfer The Academy has a policy for the recognition of prior learning and credit transfer. Information about RPL is included on the website, in marketing and advertising materials and in various handouts and is offered to all applicants. Further details are also included in the Students Handbook and the Prospectus. Receipt of RPL applications is acknowledged in writing. Staff assess the evidence provided against the stated national competencies of the particular course and applicants are notified in writing of the results. If the applicant disputes the results he/ she may appeal using the Academy s disputed assessment procedure. The Academy recognises that competencies can be achieved in a number of ways through: n Formal and informal training n Work experience n General life experience n Any combination of the above RPL may be undertaken by: n Submission of appropriate and authorised documentation which clearly indicates prior qualifications, work, projects and experience n Submission of work/job experience documents n Challenge tests observed by a qualified assessor n Products made by the applicant n Third party reports n Any other evidence considered appropriate All assessment pathways must incorporate RPL which allows competencies currently held by individuals to be formally bench-marked against the relevant Training Package competencies. In this process the assessed current competencies should be recognised regardless of how, when or where they were achieved. Records of the results of RPL are recorded, signed by the assessor and the student and placed on the student s file. Staff are available to assist in these applications and discuss any aspects of RPL. 31

32 Recognition of Prior Learning [RPL] & Credit Transfer Action to be taken regarding the results of RPL will be discussed with the Principal, the applicant and trainers as to what effect this will have on the student s program. The overall process for applying for RPL is as follows: n Applicants view pre-enrolment information on website and in prospectus n Candidate approaches RTO to receive guidance on how to proceed n Information letter is sent to applicant, together with flow chart of process and self assessment tool to ensure evidence is sufficient, valid, current etc and enrolment form n Applicant returns enrolment form to the Academy n Full unit RPL assessment tool for the unit is forwarded to applicant n Candidate and assessor discuss and agree on ways to gather evidence n Candidate completes RPL assessment tool and submits to assessor n Assessor reviews evidence, and may ask candidate questions orally or written to ensure underpinning knowledge is current n Assessor makes assessment decision and provides feedback to candidate If successful candidate issued with relevant qualifications RPL process recorded in student management system If student not successful assessor advises or additional training required RPL may be undertaken by: n Submission of appropriate and authorised documentation which clearly indicates prior qualifications, work, projects and experience n Submission of work/job experience documents n Challenge tests observed by a qualified assessor n Products made by the applicant n Third party reports n Any other evidence considered appropriate All assessment pathways must incorporate RPL which allows competencies currently held by individuals to be formally bench-marked against the relevant Training Package competencies. In this process the assessed current competencies should be recognised regardless of how, when or where they were achieved. Records of the results of RPL are recorded and placed on the student s file. Staff are available to assist in these applications and discuss any aspects of RPL. 32

33 Recognition of Prior Learning [RPL] & Credit Transfer Action to be taken regarding the results of RPL will be discussed with the Principal, the applicant and trainers as to what effect this will have on the student s program. RPL applications may attract a small fee to cover the work involved in assessment. The overall process for applying for RPL is as follows: n Applicant completes RPL application form and submits it to The Academy n Receipt of RPL application is acknowledged in writing n Staff assess the application against stated national competencies and check authenticity, currency and accuracy of supporting documents n Staff may request interview with applicant for further evidence clarification n Applicant advised of results of RPL in writing n All results, interviews and actions taken are recorded and filed in the applicant s personal file. Privacy conditions are maintained 33

34 Recognition of AQF Qualifications (Credit Transfer) The Academy recognises the AQF qualifications and statements of attainment awarded by other Registered Training Organisations (RTOs). Awards issued by other RTOs must be authenticated and entered into our student records. Procedures for this recognition are clearly stated in enrolment information, in induction and orientation sessions, in marketing material and on the website. Applications for Credit Transfer are available to all prospective students. The Academy will check with other RTOs if there is any problem with this recognition. Students may use the grievance and appeals procedure process if there is any dispute over recognition. Staff are fully informed of the significance of the recognition of qualifications from other RTOs and this is discussed at interview, during staff induction and at staff meetings. Students holding a previous qualification may reduce the number of subjects required to be undertaken to complete this qualification, subsequently reducing the duration of the course. Please contact Academy staff to discuss your individual circumstances. 34

35 Plagiarism Plagiarism means to take and use another person s ideas and or manner of expressing them and to pass these off as one s own by failing to give the appropriate acknowledgement. Students may use this type of information as long as the source is acknowledged. This includes material from staff, students or the internet. Where it is believed a student has cheated in this manner in particular copying another student s work the assessment will result in a failure. A student will need to pay extra fees to do this unit again. This is regarded as a very serious offence and can result in being asked to leave the Academy. All students declare on their submitted assignments the work is their own and secure usernames and passwords are only available to the student nominated. 35

36 Disputed Assessments The Academy has an effective appeals procedure in relation to disputed assessments. This may vary slightly from the general complains and appeals procedures according to the circumstances. Every student has the right to appeal an assessment result. All students are made aware of the appeals procedure through course material, Student Handbook, Policies and Procedures Manual, in the orientation session and during student meetings. All staff are conversant with the procedure. The procedures are as follows: n The student must submit a Disputed Assessment Report completing the details requested to formalise the dispute n The student first discusses the disputed assessment with the trainer/assessor who may decide to give the student another similar assessment at a time and place suitable to both the student and assessor. The assessor will make a decision on the result of the second assessment. If the assessment is successful then it is recorded and dated on the Disputed Assessment Form n If the assessment is not successful, the assessor/trainer may indicate that further training is needed before another assessment is made. The decision is recorded. Arrangements can then be made for this training. If the student disagrees with this decision then he/she can request a meeting with the Head Trainer or Principal. Students may bring a third party to this meeting. If the student is under 18 years of age, The Academy will request a parent or guardian also attend n The Principal [or Head Trainer] will review the assessment evidence and may uphold the previous assessment or may request another assessment by a different assessor [may be an independent assessor external to The Academy] who is appropriately qualified. If this assessment is successful, then it is recorded and dated n If the student still disputes the assessment the grievance procedures detailed in this handbook should be followed Every attempt is made to solve the dispute in-house and students are given every support to achieve the competency. All matters related to the dispute are recorded and retained on the student s file. An example of a Disputed Assessment Form is shown below: 36