REGISTERED TRAINING ORGANISATION. National Provider No CODE OF PRACTICE

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "REGISTERED TRAINING ORGANISATION. National Provider No. 30685 CODE OF PRACTICE"

Transcription

1 1. Background 1.1 has been established as a vocational education facility, within an Education Queensland school, to deliver a range of professional development training programs and qualifications across the education sector. 2. Purpose 2.1 is committed to high standards in the provision of education and training. The following Code of Practice describes the minimum standards of our service delivery and customer support. 2.2 As a registered Training organisation, has agreed to operate within the Principles and Standards of the Australian Quality Training Framework and the Essential Conditions and Standards for Continuing Registration and any national guidelines approved by the National Quality Council or its successors. This includes a commitment to recognise the training qualifications issued by other Registered Training Organisations under AQTF requirements and the National Vocational Education and Training Regulator Act The policies set out in this Code of Practice underpin the operations of. recognises that registration as a Registered Training Organisation may be withdrawn if we do not honour the obligations of the Code of Practice. 2.4 has a commitment to providing a quality service with a focus on a continuous improvement. values feedback from students, trainers, and industry representatives. Where possible, designs diagnostic assessment instruments specific to student needs. 2.5 Client selection is based on a first come registration process. Enrolment may be completed on the day of the training program. Students will receive an induction/ orientation to the course. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 1

2 3. Management, Administrative and Financial Practices 3.1 has policies and management internal review strategies, which ensure sound financial and administrative practices mandated by the Queensland Education Department and the Essential Conditions and Standards for Continuing Registration and any national guidelines approved by the National Quality Council or its successors. 3.2 Management guarantees the organisation s sound financial position and safeguards student s fees until used for training and assessment. 3.3 We have a refund policy, which is fair and equitable. Where charges fees for attendance at specific courses, the costs are clearly outlined in the promotional material and on the enrolment form. 3.4 Student records are managed securely and confidentially and are available for student perusal on request. 4. Training and Assessment Standards 4.1 embrace policies and management practices that maintain high professional standards in the marketing and delivery of vocational education and training services. These policies and practices will safeguard the interests and welfare of students. 4.2 All trainers will maintain a learning environment that is conducive to the success of the students. They will have the capacity to deliver the training and facilitate the assessment relevant to the training products offered and provide adequate facilities and use appropriate methods and materials Assessment will meet the National Quality Council (including Recognition of Prior Learning and Credit Transfer) requirements. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 2

3 5. Legislative Requirements complies with all Legislative requirements of State and Federal Government, including OH&S, Workplace Relations, Anti Discrimination and Equal Opportunity, National Information Privacy, VETE ACT 2000 and 2005 Amendment Act, the National Vocational Education and Training Regulator Act 2011,specific industry legislative and regulatory requirements specific to its scope of registration, and the obligation to recognise Australian Qualification Framework qualifications and statements of attainment issued from other RTOs. Legislation information is available at and Examples of relevant acts and standards to students and other stakeholders are: Workplace Health and Safety Act 2011 which aims to protect the safety of all customers, staff and visitors. Workplace Injury Management and Workers Compensation Act 1998 which promotes the prevention of work-related injury and disease through constant supervision and advice to staff and students. Anti-Discrimination Act 1977 which aims to prevent anti-discrimination on the grounds of sex, pregnancy, race, colour, religion, ethnicity, martial status, physical/intellectual disability, homosexuality and age. Disability Discrimination Act (DDA) Education Standards 2005 see Equal Employment Opportunity Act 1984 which aims to ensure that staff members are free from unlawful discrimination and harassment and that every opportunity is afforded staff to improve their knowledge and skills to enhance their job prospects. Vocational Education, Training and Employment Act 2000 & Amendment Act 2005, Training and Employment Regulation 2000, and Training and Employment Guidelines 2000 which provides the rules and regulations for the business operations of registered training organisations in Queensland. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 3

4 Privacy Act 1988 and Privacy Amendment (Private Sector) Act 2001 which protects individuals personal information in a business environment. Disability Discrimination Act 1992 see Human Rights and Equal Opportunities Act 1986 see Racial Discrimination Act 1975 see Sex Discrimination Act 1984 see Copyright Act 1968 & Copyright Amendment Act 2006 see Education (Queensland Studies Authority) Act 2002 & Education (Queensland Studies Authority) Regulation 2002 which provide the requirement for to enter Year 11 & 12 results directly to a student s Learning Account see SLS/Acts SL E.htm 2011 VET E-standards V1.0 January Dept. Of Education, Employment & Workplace Relations. see National Vocational Education and Training Regulator Act 2011 see 6. Access and Equity and Recruitment 6.1 It is the responsibility of all training staff at to meet the needs of individuals and the community through the integration of access and equity guidelines. will ensure that equity principles for all people are implemented through the fair allocation of resources and the right to equality of opportunity without discrimination. will increase opportunities for people to participate in the vocational education and training system, and in associated decisions, which affect their lives. 6.2 All students are recruited in an ethical, responsible and equitable manner adhering to Equal Opportunity legislation and consistent with the requirements of the training product. 6.3 Our Access and Equity Policy ensures that student selection decisions comply with equal opportunity legislation. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 4

5 6.4 Appropriate qualified staff will assess the extent to which the applicant is likely to achieve the unit of competency or outcomes of the course, based on the applicant s qualifications and competencies, including language, literacy and numeracy. 6.5 prohibits discrimination towards any group or individuals in any form, inclusive of: Gender Pregnancy Race, colour, nationality, ethnic or ethno-religious background Marital status Homosexuality (male or female, actual or presumed) Age (in relation to compulsory retirement) Access and equity issues are considered during training package/product development. Access and equity issues are considered in training delivery and assessment. 7. Marketing and Advertising 7.1 will market their vocational education and training with integrity, accuracy, and professionalism, avoiding vague and ambiguous statements. 7.2 In the provision of information no false or misleading comparisons will be drawn with any other Training provider or course. 7.3 marketing strategies will not contravene legislation. 7.4 Students will be recruited responsibly and ethically at all times and recruitment will be consistent with any training package/product requirements. is committed to non-discrimination in any form when recruiting and selecting and at all times comply with equal opportunity and anti-discrimination legislation. There may be prerequisites G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 5

6 before commencing a program due to health requirements or the nature of the program. 8. Client Service, Welfare and Guidance 8.1 We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with national guidelines. 8.2 Student records and documentation are recorded, kept confidential and securely archived. Students can access their own files upon request to administration. 8.3 has student welfare and guidance services relevant to the training products. These include literacy and numeracy assistance. 8.4 The Principal reserves the right to exclude students from training as a disciplinary action where it is deemed the welfare of students and/or staff is placed at risk. 9. Student Information and Assistance 9.1 will provide accurate, relevant and up-to-date information to all students prior to commencement. This will include but not be limited to: A copy of the Code of Practice A copy of the Refund Policy A copy of the Complaints/Appeal Procedure The Award To Be Issued To The Student On Completion Or Partial Completion of the Course Competencies To Be Achieved By Students Assessment Procedures Student Support Services Arrangements For Recognition Of Prior Learning and Direct Credit Transfer Disciplinary Expectations Details Relating To Total Fees, Costs And Charges including: G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 6

7 the total amount of all fees including course costs, administration fees, materials fees and any other charges payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/administration fee a guarantee to complete the training and/or assessment once the student has commenced study in their chosen qualification or course the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completiom of training and assessment, and the organisation s refund policy. 10. Complaints & Appeals has a fair and equitable process for dealing with student s complaints\ appeals. team members will be fair, courteous and helpful in all dealings with students. In the event that complaints cannot be resolved internally, we will advise the student of the appropriate body where they can seek further assistance. All stakeholders have access to Complaints and Appeals system. This process is continuously reviewed through the Management Internal Review and Vocational Area Internal Review meeting process. maintains a Complaints & Appeals Register. s complaints procedure is: In the event that a student has a complaint concerning any matter in relation to the training or organisation, there is a process in place to ensure that the complaint can be resolved amicably. Speak directly with the person concerned to resolve the problem within 7 days. If the student cannot speak to the person concerned, they should direct the matter in writing to the Principal within 21 days. If the complaint is still unresolved, the student will be notified of the outcome in writing within 14 days and advised of an appeals process and alternative agencies that may assist. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 7

8 Students should also be aware: 1. He / She may nominate a support person to accompany him / her at any stage of the dispute resolution process 2. If the client feels that the complaint has not been properly dealt with by, they may wish to take it to an external agency advice. Education Queensland provides a service through District Office where a complaints officer will handle any complaints received against RTO operations / personnel. There is no fee for use of this service. 3. Nothing in 's Dispute Resolution Policy negates the right of any student to take action under consumer protection laws in the case of financial disputes. 4. Nothing in 's Dispute Resolution Policy negates the right of any student to pursue other legal remedies. 5. If a student is concerned about the actions of they may approach Registration Services, Training Quality Division, Department of Education, Training and the Arts. Complaints must be made in writing to the Manager, Registration Services, Training Quality, LMB 527 GPO BRISBANE QLD 4001., Tel: All records of any complaint will be kept on file. 7. The information provided by the student to the provider may be made available to Commonwealth and State agencies as authorized by law. s appeals procedure is: The organisation seeks to prevent appeals by ensuring that students are satisfied with their training product and its outcomes. Personnel are expected to be fair, courteous and helpful in all dealings with students. 1. Notify Principal or trainer within 21 days, after receiving complaint outcome or assessment decision, in writing of an appeal 2. Trainer and/or Principal will provide a written statement of outcome within a further 21 days. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 8

9 3. Seek reassessment or arbitration by a 3 rd party/panel acceptable to all parties to the appeal. If the appeal is still unresolved, the student will be notified in writing within 14 days and advised of external organisations that may be able to assist. Education Queensland provides a service through District Office where a complaints officer will handle any complaints received against RTO operations/personnel. There is no fee for use of this service. 4. Independent mediation is available through the Dispute Resolution Branch, Department of Justice and Attorney-General. There are six Dispute Resolution Centres throughout Queensland. The Brisbane Centre is located on the 13th Flr, Central Courts Building, 170 North Quay, QLD Contact details are: Tel: ; Fax: Students outside Brisbane may use the Toll Free No: At present there is no fee for use of this service, but this may change. 11. Internal and External Review 11.1 conducts regular reviews of its training. All feedback from students is welcome and will be included in internal reviews has also agreed to participate in external monitoring and audit processes required by the state training authority. This covers random audits, audit following complaint and audit for the purposes of reregistration. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 9

10 12. Fees & Charges/Refund Policy As required by the Essential Standards for Continuing Registration SNR 22 Financial Management, under the National Vocational Education and Training Regulator Act 2011, the following fee information is provided to each client prior to enrolment: the total amount of all fees including course costs, administration fees, materials fees and any other charges; payment terms, including the timing and amount of fees to be paid and any non-refundable deposit/ administration fee; the nature of the guarantee given by the NVR registered training organisation to complete the training and/or assessment once the student has commenced study in their chosen qualification or course; the fees and charges for additional services, including such items as issuance of a replacement qualification testamur and the options available to students who are deemed not yet competent on completion of training and assessment; and the organisation s refund policy. Note: Where the Tallebudgera Beach Outdoor Education School may collect student fees in advance, it complies with (Option 1): the NVR registered training organisation is administered by a State, Territory or Commonwealth government agency. 1) Total Amount of Fees (i) Course Costs Course Fees payable are outlined in the provided Course Enrolment information. Fees may be paid in full at enrolment or alternatively a Payment Term Agreement is available. In a Payment Term Agreement, fees are required to be paid under instalments by the due date and considering any agreed special G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 10

11 arrangements. Please note that non-payment of fees and charges may result in the cancellation of an enrolment. Official academic record or certification will be withheld until all outstanding fees and charges have been paid in full. Fees paid in advance are protected through Tallebudgera Beach Outdoor Education School s separate cost centre RTO account allocated solely for fees paid in advance. A proportion of fees paid for the course will remain in that account until the course is completed to ensure pro-rata refunds for eligible students. The Principal has responsibility for authorising such transfers. Note that financial processes are mandated by Education Queensland, audited by Education Queensland financial auditors and documented in an Annual Education Queensland Auditor s Report. (ii) Administration Fees A non-refundable Administration fee of $250 for qualifications is included in the deposit and is payable upon invoice at the time of enrolment. The Administration fee is payable once only at the time of initial enrolment. For students accessing the Tallebudgera Beach Outdoor Education School s short term face-to-face courses, in order to secure your booking, you will need to submit an administration fee of $33 as a non-refundable deposit at the time of booking. Once the deposit is received, the student will be invoiced for the balance. Any request to cancel your booking must be in writing and must be received at least 7 days prior to the scheduled start of your course. The initial deposit is not refundable under any circumstances. If you are unable to complete the course due to circumstances beyond your control, such as documented medical problems, a written application may be made to the Principal for a prorata refund. (iii) Materials Fees All materials are provided by the Tallebudgera Beach Outdoor Education School. Materials fees are included in course costs. No separate fee will charged. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 11

12 (iv) Other charges Any course specific additional fees will be clearly noted in course information. There are no charges for Student Services. 2) Payment Terms Each advertised training program will include the timing and amount of fees to be paid and any non-refundable deposit/administration fee. A Payment Term Agreement may be negotiated. (3) Guarantee to complete the training and/or assessment The Tallebudgera Beach Outdoor Education School guarantees to complete the training and/or assessment once the student has commenced study in their chosen qualification or course in the timeframe set for the course. Students are required to attend a minimum of 90% of provided training and meet all assessment requirements, unless alternative attendance or other mutually agreed arrangements, including medical considerations, are made with the Principal. (4) Fees and charges for additional services (i) Where there is a request for the issuance of a replacement qualification testamur, a fee of $50 will apply. Please note that applicants will be required to provide identification evidence prior to re-issuance. Evidence options will be discussed on application. (ii) For students who are deemed not yet competent on completion of training and assessment, financial options will be reviewed individually to support the student complete their course of study and if agreement is forthcoming, a Payment Term Agreement will be established. (iii) Fees apply to RPL services and assessment-only services for both full qualification and short course applications. There may be applicants who are unable to provide sufficient evidence of RPL. They may be requested to undertake gap training, and will be advised in advance of fees involved. A non- G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 12

13 refundable Administration Fee of $200 will apply to RPL applications for a full qualification. This fee is payable with the enrolment prior to any assessment commencing. (5) Tallebudgera Beach Outdoor Education School s Refund Policy Participants who cancel or withdraw their enrolment may be entitled to a refund, as detailed in the Tallebudgera Beach Outdoor Education School s Refund Policy. All requests for refund of fees by students are to be handled according to the following policy. This refund policy is provided to the student prior to the student making any payment to the Tallebudgera Beach Outdoor Education School. Note: Should the Tallebudgera Beach Outdoor Education School cancel any course, participants are entitled to a full refund or transfer of funds to a future course at the student s request. 1. Administration fees (if applicable) are not refundable. 2. Advance course monies for full qualification courses will be 100% refunded if notice is received in writing 28 days or more before the scheduled course commencement date. 3. If less than 28 days notice is given in writing, advance course payments may be refunded, less the equivalent of 10 weeks tuition. 4. After commencement of a full qualification course, students must give a minimum of 10 weeks notice in writing of a withdrawal from a course, in which case unused tuition fees will be refunded. If 10 weeks notice is not given, Tallebudgera Beach Outdoor Education School shall retain up to the equivalent of 10 weeks tuition and refund the balance. 5. Any refunds will be made to the person or organisation that enters into the contract within four weeks of receipt of a written application in case of student default, unless the person gives a written direction to pay someone else, and a full refund in two weeks in case of provider default, unless the person gives a written direction to pay someone else. 6. No refund applies if a student is expelled. 7. Requests for refunds should be made in writing and directed to the Principal, Tallebudgera Beach Outdoor Education School, PO Box 909, Elanora. Q For students accessing Tallebudgera Beach Outdoor Education School s short term face-to-face courses, in order to secure your booking you will need G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 13

14 to submit a $33 non-refundable deposit at the time of booking. Once the deposit is received, the student will be invoiced for the balance. Any request to cancel your booking must be in writing and must be received at least 7 days prior to the scheduled start of your course. The initial deposit is not refundable under any circumstances. Where you are unable to complete the short course due to circumstances beyond your control, such as documented medical problems, refunds may be considered by the Principal after a request is made in writing. 9. For short online courses, where you are unable to complete the short course due to circumstances beyond your control, such as documented medical problems, refunds may be considered by the Principal after a request is made in writing. 10. Note that the refund agreement does not remove the right to take further action under Australian consumer protection laws, and that the resolution processes do not circumscribe the student's right to pursue other legal remedies. 13. Recognition of Prior Learning/Recognition of Current Competence 13.1 Applicants who consider that they have completed appropriate training or have through prior learning and experience gained the required skills/ competencies stipulated for the units of the course may be granted credit upon substantiation of that claim, after enrolment in the course, at no cost The obligation to recognise Australian Qualification Framework qualifications and statements of attainment issued from other RTOs is mandatory for as a requirement of the AQTF. 14. Credit Transfer 14.1 Students may be entitled to a credit transfer in the following circumstances: Completed units of competency from a National Training Package. Complete modules which are mapped totally to a competency from a National Training Package. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 14

15 14.2 Students must provide an original Academic Transcript or certified copy, and the decision will be based on validity and currency. 15. Assessment Criteria The objective is for the student to show that they have achieved the unit s competencies. Flexible learning and assessment processes are used by and students may be assessed by one or more of the following methods: Observation the completion of a specified task or set of procedures, normally performed under close supervision, using a detailed checklist. Oral questioning a response is provided to a series of questions presented in order to demonstrate understanding of principles or reasoning behind the action taken. Case study an opportunity to display problem solving and decision making skills is provided in a simulated context. Multiple choice a question or incomplete statement followed by several options [usually 4 5] from which the trainee selects the appropriate answer/s. Written short answer a written response item consisting of a question/s with answers of a single word, a few words, a sentence, or a paragraph. Project an exercise or investigation based on a real life situation, generally requiring a significant part of the work being carried out without supervision, and involving the completion of a project report. Or any other method outlined in the student information book Students will be advised of the assessment methodology before training commences. 16. Issue of Award Documents 16.1 Qualifications [Diplomas, Certificates, and Statement of Attainment] will be issued within 14 working days of successful completion of the program. Qualifications will meet the requirements of the training package/product and legislation Reissuance will require identification (e.g., passport) and a fee of $50. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 15

16 17. Sanction 17.1 It is acknowledged that if the obligations of this Code or supporting documents and regulatory requirements, where applicable, are not met, may be de-registered as a Registered Training Organisation and have its recognition withdrawn. 18. Privacy adheres to the requirements of all privacy legislation. However students should note that if requested, will provide student contact details including addresses, telephone numbers and addresses to the Training and Employment Recognition Council as part of the audit process to enable the Training and Recognition Council to interview students about the training provided by the organisation. 19. Discipline Expectations Students are expected to meet appropriate behaviour standards as required by a training organisation including: o Attending class on time o Following requests from RTO staff o Avoiding eating in classrooms o Smoking in approved areas o Regular attendance o Avoiding swearing The organisation will warn the student in the first instance either verbally or in writing, and if repeated violations occur, the student s enrolment may be cancelled by the Principal. G:\Coredata\Curriculum\RTO\_RTO\OEST\Policies & Procedures\Code of Practice doc.doc 16

Code of Practice August 2014

Code of Practice August 2014 ABN: 26 103 222 199 RTO #90919 Code of Practice August 2014 San College of Education has developed a Code of Practice to address and establish our commitment to the maintenance of high standards in the

More information

AQTF Essential Conditions and Standards for Continuing Registration

AQTF Essential Conditions and Standards for Continuing Registration Standards for Continuing Registration (SNR) comparison table Words and phrases in bold indicate changes in terminology or where changes in wording have occurred between the AQTF and the SNRs Standards

More information

Pre-enrolment Handbook

Pre-enrolment Handbook Welcome to Ballinger Training! Ballinger Training and Consultancy is a Registered Training Organisation based on the Sunshine Coast in Queensland, RTO # 31252. Ballinger Training provides Nationally Recognised

More information

PARTICIPANT HANDBOOK

PARTICIPANT HANDBOOK PARTICIPANT HANDBOOK THE IMPROVE GROUP PO Box 188, Cleveland. Qld 4163 Phone 07 3488 2143 1800 886 269 www.improvegroup.com.au CLIENT PARTICIPANT HANDBOOK Table of Contents Welcome 3 Improve Group RTO

More information

General information booklet for training with ABA

General information booklet for training with ABA General information booklet for training with ABA All relevant Australian Breastfeeding Association (ABA) policies can be accessed on the ABA website www.breastfeeding.asn.au RTO 21659 PO Box 4000, Glen

More information

VET Quality Framework audit report of Enrich Training

VET Quality Framework audit report of Enrich Training VET Quality Framework audit report of Enrich Training Prepared for APAC Renewal registration as a national VET regulator (NVR) registered training organisation (RTO) Legal name of RTO Enrich Training Date/s

More information

Essential Conditions and Standards for Initial Registration

Essential Conditions and Standards for Initial Registration Essential Conditions and Standards for Initial Registration Registering Bodies Australian Skills Quality Authority Tel: 1300 701 801 www.asqa.gov.au Victoria Victorian Registration and Qualifications Authority

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Health Courses Australia Pty Ltd Trading name/s Health Courses Australia RTO number 32412 CRICOS number AUDIT TEAM Lead auditor Auditors Technical adviser/s

More information

Learner Orientation Booklet

Learner Orientation Booklet Form: B4.3-FM024 Rev: 6 Date: 21.01.2015 NWP07 Water Training Package (Cert II, III, IV & Diploma of Water Operations) RTO Code: 1735 Learner Orientation Booklet LEARNER NAME: DELIVERY LOCATION: COMMENCEMENT

More information

PARTICIPANT HANDBOOK

PARTICIPANT HANDBOOK ALLTRANS Training Services ABN: 77 890 618 337 RTO: #90949 Matheson, PS & Painter, MA PO BOX 73, TANILBA BAY NSW 2319 12 Motto Lane Phone (02) 49876600 Fax (02) 49876611 HEATHERBRAE NSW 2324 www.alltranstraining.com.au

More information

BRISTON TRAINING & DEVELOPMENT

BRISTON TRAINING & DEVELOPMENT BRISTON TRAINING & DEVELOPMENT Student Handbook Table of Contents Welcome to Briston Training and Development (BTD)... 3 Briston Training and Development Code of Conduct... 3 Unique Student Identifier

More information

Initial registration as a national VET regulator (NVR) registered training organisation (RTO)

Initial registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name/s Trading name/s EZY PEZY AUSTRALIA PTY LTD Formation Training AUDIT TEAM Lead auditor Auditors Technical adviser/s Pauline Bowtell Anthony Barkey N/A AUDIT

More information

COURSE HANDBOOK AND ENROLMENT GUIDE

COURSE HANDBOOK AND ENROLMENT GUIDE 2015 COURSE HANDBOOK AND ENROLMENT GUIDE BSB40515 Certificate IV in Business Administration SRBM College (RTO No: 32205) Page 1 Accredited Quality Education SRBM College operates as a Registered Training

More information

Standards for Registered Training Organisations (RTOs) 2015

Standards for Registered Training Organisations (RTOs) 2015 Standards for Registered Training Organisations (RTOs) 2015 I, Ian Elgin Macfarlane, Minister for Industry, make this legislative instrument under subsection 185(1) and subsection 186(1) of the National

More information

CPP40811 Certificate IV in Access Consulting

CPP40811 Certificate IV in Access Consulting CPP40811 Certificate IV in Access Consulting A Nationally Accredited and Recognised Training Program Course Information Handbook CPP40811 Course Information Handbook Generic V5.0 page 1 Contents Contents...

More information

Participant Information Book

Participant Information Book Maxima Training Services Participant Information Book This booklet contains information that you need to know about being a participant at Maxima Training Services and you are strongly encouraged to read

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s REGIONAL TRAINING

More information

Essential Standards for Registration

Essential Standards for Registration Essential Standards for Registration State and Territory Registering Bodies Australian Capital Territory New South Wales Northern Territory Queensland South Australia Tasmania Victoria Western Australia

More information

St John Ambulance Australia. Student information handbook

St John Ambulance Australia. Student information handbook St John Ambulance Australia Student information handbook Contents Welcome... 2 About your training... 3 Course delivery... 3 Course fees... 3 Unique Student Identifier... 3 Student support... 3 Student

More information

Audit report VET Quality Framework Initial registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Initial registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Initial registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s Broadband Connect

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Service to Youth Council Inc Trading name/s Training Prospects RTO number 40053 CRICOS number AUDIT TEAM Lead auditor Auditors Technical adviser/s Dan Nicholas

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s Access Training

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s Harvest Education

More information

Initial registration as a national VET regulator (NVR) registered training organisation (RTO)

Initial registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name/s Trading name/s Advanced Training Institute Pty Ltd AUDIT TEAM Lead auditor Auditors Technical adviser/s Robert East AUDIT DETAILS Application number/s 1032423

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s RAM Training

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Australasian Lawrence Aged Care College Pty Ltd Trading name/s As Above RTO number 21872 CRICOS number 02933E AUDIT TEAM Lead auditor Auditors Technical adviser/s

More information

Community Services CHC43115 Certificate IV in Disability

Community Services CHC43115 Certificate IV in Disability Course Description This qualification reflects the role of workers in a range of community settings and clients homes, who provide training and support in a manner that empowers people with disabilities

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Complex Institute of Education Pty Ltd Trading name/s Complex Training Academy RTO number 21009 CRICOS number Status allowed to lapse in 2013 AUDIT TEAM Lead

More information

Certificate IV in Legal Services

Certificate IV in Legal Services Certificate IV in Legal Services BSB42215 Course Guidelines General Information This document provides an overview of the Certificate IV in Legal Services (BSB42215) qualification offered via the Queensland

More information

Centre for Customs & Excise Studies. Vocational Course Guide. www.customscentre.com. Develop International Skills for Your Future

Centre for Customs & Excise Studies. Vocational Course Guide. www.customscentre.com. Develop International Skills for Your Future Studies Knowledge Beyond Borders CANBERRA - AUSTRALIA Vocational Course Guide Develop Skills for Your Future VET Provider No. 40853 Endorsed by: www.customscentre.com Advanced Diploma of Business Management

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Kreate Pty Ltd Trading name/s

More information

Audit report VET Quality Framework

Audit report VET Quality Framework Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Australian Skills Group Pty

More information

Quality Management System

Quality Management System Quality Management System Last Reviewed June 2014 Next Review June 2015 Table of Contents TABLE OF CONTENTS 2 MISSION STATEMENT 5 QUALITY MANAGEMENT SYSTEM 6 MANAGEMENT RESPONSIBILITY 7 ORGANISATIONAL

More information

MAPPING OF THE SIMILARITIES BETWEEN THE AQTF 2010 AND THE STANDARDS FOR RTOS 2015 Attachment B

MAPPING OF THE SIMILARITIES BETWEEN THE AQTF 2010 AND THE STANDARDS FOR RTOS 2015 Attachment B Overview MAPPING OF THE SIMILARITIES BETWEEN THE AQTF 2010 AND THE STANDARDS FOR RTOS 2015 Attachment B This document has been developed to provide RTOs regulated by the Training Accreditation Council

More information

SGS INDUCTION TRAINING REGISTRATION FORM

SGS INDUCTION TRAINING REGISTRATION FORM SGS INDUCTION TRAINING REGISTRATION FORM Course schedules / bookings available online at www.au.sgs.com/stax CONTACT/ORGANISATION DETAILS Contact Name: Company Name: Postal Address: Phone: Fax: ABN: Email:

More information

CHC40213 Certificate IV in Education Support

CHC40213 Certificate IV in Education Support TRISCOTT EDUCATIONAL SERVICES PTY LTD RTO: 6937 www.triscott.com.au E: info@triscott.com.au P: 03 5962 2848 F: 03 5962 4796 ACN: 152 551 623 ABN: 30 152 551 623 CHC40213 Certificate IV in Education Support

More information

BSB40215 Certificate IV in Business (CRICOS Course Code: 088103K) (International Students)

BSB40215 Certificate IV in Business (CRICOS Course Code: 088103K) (International Students) BSB40215 Certificate IV in Business (CRICOS Course Code: 088103K) (International Students) Who Should Study this Course? This course is for people desiring to work as Administrators or Project Officers

More information

PARTICIPANT HANDBOOK. Certificate IV in Dementia Practice 10341NAT

PARTICIPANT HANDBOOK. Certificate IV in Dementia Practice 10341NAT PARTICIPANT HANDBOOK Certificate IV in Dementia Practice 10341NAT Contents ABOUT ALZHEIMER S AUSTRALIA 3 OUR STRENGTHS 3 WHAT ARE THE BENEFITS FOR PARTICIPANTS? 3 EMPLOYABILITY SKILLS 3 WHAT IS A CERTIFICATE

More information

Course Information Booklet 2016

Course Information Booklet 2016 1 Course Information Booklet 2016 In partnership with Copyright 2 Title: The Entourage/Royal Rehab Course Information Booklet 2015-2016 Author: The Entourage Publisher: Royal Rehab Year created: November

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Education Training & Employment Australia Pty Ltd Trading name/s Education Training & Employment Australia Pty Ltd RTO number 5089 CRICOS number 02925E AUDIT

More information

Australian Payroll Institute Student Handbook

Australian Payroll Institute Student Handbook Australian Payroll Institute Student Handbook Address: 1/126 Terry Street, Rozelle, NSW 2039 Email: info@austpayroll.com.au Phone: 02 9819 1931 Certificate IV in Payroll Administration 10047NAT This qualification

More information

Causes of non-compliance and strategies to manage the risk

Causes of non-compliance and strategies to manage the risk RISK & Strategy (Policy & Procedure) The college/company maintains procedures that provide it with a simple but systematic view of the risks it faces in the course of its activities. Risk is the chance

More information

VET IN SCHOOLS. Pre-Enrolment Student Handbook 2014-2015 RTO ID: 40070 MASTER PLUMBERS ASSOCIATION OF SOUTH AUSTRALIA INC.

VET IN SCHOOLS. Pre-Enrolment Student Handbook 2014-2015 RTO ID: 40070 MASTER PLUMBERS ASSOCIATION OF SOUTH AUSTRALIA INC. RTO ID: 40070 VET IN SCHOOLS Pre-Enrolment Student Handbook 2014-2015 MASTER PLUMBERS ASSOCIATION OF SOUTH AUSTRALIA INC. 1 st Floor/ 1 South Road Thebarton SA 5031 PO Box 219 Torrensville Plaza SA 5031

More information

Candidate Information Guide.

Candidate Information Guide. Candidate Information Guide. (Recognition of Prior Learning) 2015 SAIT Candidates Information Guide Interim Final V1 January 2015 Page 1 of 12 Table of Contents 1 Introduction to Scouts Australia Institute

More information

RTO - CODE OF PRACTICE

RTO - CODE OF PRACTICE RTO - CODE OF PRACTICE Activ Pathways has developed a Code of Practice to address and establish our commitment to the maintenance of high standards in the provision of vocational education and training.

More information

Diploma of Legal Services

Diploma of Legal Services Diploma of Legal Services BSB52215 Course Guidelines General Information This document provides an overview of the Diploma of Legal Services (BSB52215) qualification offered via the Queensland Law Society

More information

Audit report VET Quality Framework Initial registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Initial registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Initial registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s R-Training Pty Ltd

More information

VET Learner Handbook

VET Learner Handbook accessuts Pty Limited VET Learner Handbook 2013 accessuts Pty Limited PO Box 123 Broadway NSW 2007 Australia Tel +61 2 9514 1916 Fax +61 2 9514 1433 ABN 55 098 424 312 accessuts Pty Limited is a controlled

More information

TRAINING & ASSESSMENT POLICY

TRAINING & ASSESSMENT POLICY The purpose of the Training and Assessment Policy is to; Inform the Fluid Maintenance Australia (FMA) Skills College Training and Assessment Procedure guide the Training Management Team Ensure consistent,

More information

AQTF Audit Report Initial Registration

AQTF Audit Report Initial Registration AQTF Audit Report Initial Registration Australian Pacific College Brisbane NTIS# 32352 FM-PMA-34e TRIM No: 10/159096 Version 3 2 November 2010 Training and International Quality Organisation details Principal

More information

Descriptor. Legislation. Job roles. 1 P age

Descriptor. Legislation. Job roles. 1 P age 1 P age This letter serves to outline the conditions and expectations of the training delivery and outcomes if you choose to undertake the BSB31107 Certificate III in Business Administration (Medical)

More information

National Training Services Pty Ltd

National Training Services Pty Ltd This document has been prepared for a Registered Training Organisation operating under the jurisdiction of the Australian Skills Quality Authority (ASQA). Throughout the and associated forms, documents

More information

Vocational Education and Training (VET) Pre-qualified Supplier (PQS) Agreement

Vocational Education and Training (VET) Pre-qualified Supplier (PQS) Agreement Vocational Education and Training (VET) Pre-qualified Supplier (PQS) Agreement between STATE OF QUEENSLAND through the Department of Education and Training and [Supplier to Insert Legal Name] TABLE OF

More information

Participant Information Manual

Participant Information Manual Participant Information Manual 3 Aberdeen Street Northbridge WA 6003 Tel: (08) 9225 5122 Fax: (08) 9225 5922 Web: www.tcetraining.com Email: admin@tcetraining.com Y:\Policies, Contracts and Manuals\Current

More information

Email: compliance@worksmartglobal.com.au Web: www.worksmartglobal.com.au ABN: 79 132 006 592 VERSION DATE: 17.12.13

Email: compliance@worksmartglobal.com.au Web: www.worksmartglobal.com.au ABN: 79 132 006 592 VERSION DATE: 17.12.13 Student Induction Handbook COPYRIGHT AND DISCLAIMER Copyright 2013 Worksmart Global Pty Ltd (ABN 79 132 006 592) of 5/8 Northpoint Plaza, Chandler Street, Belconnen ACT 2616 All rights reserved. No part

More information

Document Name: Diploma Student Handbook Revision Number: 2.3 1

Document Name: Diploma Student Handbook Revision Number: 2.3 1 1 CONTENTS Welcome... 3 Our course... 3 Assessment guidelines... 4 Student selection... 5 Student enrolment... 5 Recognition of Prior Learning (RPL)... 6 Student services... 7 Training pathways... 7 The

More information

STUDENT HANDBOOK INFORMATION POLICIES & PROCEDURES

STUDENT HANDBOOK INFORMATION POLICIES & PROCEDURES STUDENT HANDBOOK INFORMATION POLICIES & PROCEDURES TABLE OF CONTENTS ABOUT HOLISTIC EDUCATION COLLEGE... 3 WELCOME TO HOLISTIC EDUCATION COLLEGE... 3 COURSES... 3 LOCATION... 3 FACILITIES... 4 EDUCATION

More information

Contents. Student Handbook 2016

Contents. Student Handbook 2016 Student Handbook Contents About MMLC... 4 Contact us... 4 Vision Statement, Goals and Values... 5 Partnerships and licencing agreements... 5 Industry contacts... 5 Student matters... 6 What qualifications

More information

Code of Conduct for registered migration agents

Code of Conduct for registered migration agents Code of Conduct for registered migration agents Current from 1 JULY 2012 SCHEDULE 2: CODE OF CONDUCT (regulation 8) Migration Act 1958, subsection 314(1) THIS CODE OF CONDUCT SHOULD BE DISPLAYED PROMINENTLY

More information

Essential pre-course information

Essential pre-course information RTO 21659 Interested in completing the Diploma of Breastfeeding Management? Essential pre-course information for the 22168VIC Diploma of Breastfeeding Management ALL RELEVANT ABA POLICIES CAN BE ACCESSED

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s Integrated Solutions

More information

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO)

Continuing registration as a national VET regulator (NVR) registered training organisation (RTO) ORGANISATION DETAILS Organisation s legal name Della International College Pty Ltd Trading name/s Della International College Pty Ltd RTO number 21738 CRICOS number 02716C AUDIT TEAM Lead auditor Auditors

More information

Potential job titles: Trainer and Assessor

Potential job titles: Trainer and Assessor Course code: TAE40110 Course title: Certificate IV in Training and Assessment Campus Details: _ Warragul Campus 71 Warragul-Korumburra Road Warragul (03) 5622 6000 Classes 5.30pm 9.30pm Monday Course duration:

More information

SIS40210 Certificate IV in Fitness Course Handbook

SIS40210 Certificate IV in Fitness Course Handbook SIS40210 Certificate IV in Fitness Course Handbook Name: Page 1 of 25 Purpose of the Course Handbook This booklet provides you with the information you will need during your time studying at Imagine Education

More information

Essentials Guide. Responsibilities, Policies & Procedures

Essentials Guide. Responsibilities, Policies & Procedures Essentials Guide Responsibilities, Policies & Procedures ESSENTIALS GUIDE 1 CONTENTS standards and customer service p 2 fees, refunds and withdrawals p 3 your time at central p 7 your studies p 10 commonly

More information

LEARNER INFORMATION HANDBOOK

LEARNER INFORMATION HANDBOOK LEARNER INFORMATION HANDBOOK CONTENTS Welcome... 2 Safety... 4 Learner Induction... 5 The People... 6 Access and Equity... 8 Behaviour... 8 Harassment and Discrimination... 9 Learner Support Services...

More information

Exelnet Pty Ltd. RTO No: 40604. Student Pre Enrolment Information Kit

Exelnet Pty Ltd. RTO No: 40604. Student Pre Enrolment Information Kit Exelnet Pty Ltd RTO No: 40604 Student Pre Enrolment Information Kit Exelnet Pty Ltd RTO No: 40604 Version 1.5 Jun 2015 Page 1 About Us Exelnet Pty Ltd is a Registered Training Organisation offering a full

More information

Recognition of Prior Learning, Credit Transfer and National Recognition Policy

Recognition of Prior Learning, Credit Transfer and National Recognition Policy Department Vocational Education & Training Author(s) David Hynes 7.0 Recognition of Prior Learning, Credit Transfer and National Recognition Policy Approved Principal Version 1.0 Authorised Principal AQTF

More information

STUDENT INFORMATION HANDBOOK

STUDENT INFORMATION HANDBOOK AUSTRALIAN COLLEGE OF TRAINING & ASSESSMENT STUDENT INFORMATION HANDBOOK Name: Student ID PROVIDER No: AUSTRALIAN COLLEGE OF TRAINING & ASSESSMENT Contents Table of Contents MESSAGE FROM THE CEO---------------------------------------------------------------------------------------------

More information

CHC50113 - Diploma of Early Childhood Education and Care. Course Handbook

CHC50113 - Diploma of Early Childhood Education and Care. Course Handbook CHC50113 - Diploma of Early Childhood Education and Care Course Handbook Name: Page 1 Purpose of the Course Handbook This booklet provides you with the information you will need during your time studying

More information

Student Handbook. Student Handbook

Student Handbook. Student Handbook Student Handbook Student Handbook V8.2 March 2014 Contents Page 1. ABOUT AUSTRALIAN BUSINESS TRAINING SOLUTIONS 3 1.1 COURSE DIRECTORY 4 1.2 ENROLLING IN A COURSE 4 1.3 TERMS & CONDITIONS - PUBLIC BOOKINGS

More information

STUDENT HANDBOOK Part A All Students Section 3 Pre-Enrolment Information, Certificates, Fees and Refunds

STUDENT HANDBOOK Part A All Students Section 3 Pre-Enrolment Information, Certificates, Fees and Refunds STUDENT HANDBOOK Part A All Students Section 3 Pre-Enrolment Information, Certificates, Fees and Refunds Foreword to International Students These policies and procedures on pre-enrolment information, fees

More information

RTO Delegations Guidelines

RTO Delegations Guidelines RTO Delegations Guidelines ISBN 0 7594 0389 9 Victorian Qualifications Authority 2004 Published by the Victorian Qualifications Authority This publication is copyright. Apart from any use permitted under

More information

BSB51107 Diploma of Management COURSE GUIDE. www.cloudcollege.com.au

BSB51107 Diploma of Management COURSE GUIDE. www.cloudcollege.com.au BSB51107 Diploma of Management COURSE GUIDE www.cloudcollege.com.au About Management The field of management has evolved significantly in recent times, with advancements in technology, changes to the way

More information

Standards for Registered Training Organisations (RTOs) 2014

Standards for Registered Training Organisations (RTOs) 2014 Standards for Registered Training Organisations (RTOs) 2014 PART 1 Preliminary Name of Standards These Standards are the Standards for Registered Training Organisations 2014. These Standards form part

More information

National Recognition and Credit Transfer Policy

National Recognition and Credit Transfer Policy National Recognition and Credit Transfer Policy Purpose This policy ensures that Vocation RTO s have arrangements in place to: Recognise the AQF qualifications and statements of attainment issued to students

More information

517 Victoria Street Brunswick West 3055 Phone: (03) 9387 2051 FAX: (03) 9387 3470 Email: info@aiet.com.au RTO number: 121314.

517 Victoria Street Brunswick West 3055 Phone: (03) 9387 2051 FAX: (03) 9387 3470 Email: info@aiet.com.au RTO number: 121314. 517 Victoria Street Brunswick West 3055 Phone: (03) 9387 2051 FAX: (03) 9387 3470 Email: info@aiet.com.au RTO number: 121314 Student handbook TAE40110 Certificate IV in Training and Assessment This work

More information

Recognition of Prior Learning

Recognition of Prior Learning SCOUTS AUSTRALIA INSTITUTE OF TRAINING-(SAIT) Candidate Information Guide Recognition of Prior Learning SAIT Candidates Information Guide - February 2016 Page 1 of 16 Issued by Scouts Australia Institute

More information

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation

Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation Audit report VET Quality Framework Continuing registration as a national VET regulator (NVR) registered training organisation ORGANISATION DETAILS Organisation s legal name Trading name/s CLB Training

More information

Course Information. Units of Competency. Expected Participant Profile

Course Information. Units of Competency. Expected Participant Profile Entry requirements: Certificate IV in Transport & Logistics (Road Transport Car Driving Instruction). TLI41210 Course Information 1. Possess a current, full and unrestricted Australian Car Driver Licence.

More information

Recognition of Prior Learning (RPL) and Credit Transfer (CT) Policy and Procedure

Recognition of Prior Learning (RPL) and Credit Transfer (CT) Policy and Procedure Recognition of Prior Learning (RPL) and Credit Transfer (CT) Policy and Procedure 1.0 Purpose 1.1 The purpose of this policy is to detail the process for students who wish to apply for Recognition of Prior

More information

BSB41507 Certificate IV in Project Management Information and Enrolment Kit

BSB41507 Certificate IV in Project Management Information and Enrolment Kit Information and Enrolment Kit Course Description Units of Competency Application of all Project Management Units This unit applies to a project team member working under the direction of a project manager

More information

CHC30113: CERTIFICATE III OF EARLY CHILDHOOD EDUCATION AND CARE CHC50113: DIPLOMA

CHC30113: CERTIFICATE III OF EARLY CHILDHOOD EDUCATION AND CARE CHC50113: DIPLOMA tabua 1 Who is Empower College? Empower College is a Registered Training Organisation based in Parramatta, New South Wales specialising in the Children s Services Industry. Our trainers are professionals

More information

Provider No: 32086 2/221 Dawson Highway Gladstone Q 4680 (07) 4978 0889. www.activetrainingspecialists.com.au PARTICIPANT HANDBOOK

Provider No: 32086 2/221 Dawson Highway Gladstone Q 4680 (07) 4978 0889. www.activetrainingspecialists.com.au PARTICIPANT HANDBOOK Provider No: 32086 2/221 Dawson Highway Gladstone Q 4680 (07) 4978 0889 www.activetrainingspecialists.com.au PARTICIPANT HANDBOOK Contents Welcome... 3 About Us, Our Scope of Registration, Employability

More information

POLICIES AND PROCEDURES MANUAL

POLICIES AND PROCEDURES MANUAL POLICIES AND PROCEDURES MANUAL Astute Training Pty Ltd 1/497-507 High Street PENRITH NSW 2750 Phone No: (02) 4732 5088 Fax No: (02) 4732 4344 (RTO Number 91077) (CRICOS Provider Code: 02975F) ABN: 34 112

More information

Manager, Continuing Education and Testing. Responsible Officer Policy Officer Approver. Marc Weedon-Newstead Emma Drummond Rob Forage

Manager, Continuing Education and Testing. Responsible Officer Policy Officer Approver. Marc Weedon-Newstead Emma Drummond Rob Forage RTO Training and Assessment Policy Category/ Business Group Published Externally (Yes/No) Responsible Officer Contact Officer Approver Education Group Yes Group Executive, UNSWIL Manager, Continuing Education

More information

Standards for Accredited Courses

Standards for Accredited Courses Standards for Accredited Courses Commonwealth of Australia October 2007 This work is copyright. It may be reproduced in whole or in part for study or training purposes, subject to the inclusion of an acknowledgement

More information

BSB50615 Diploma of Human Resources Management. Course Overview

BSB50615 Diploma of Human Resources Management. Course Overview BSB50615 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VCCI Team... 2 2. BSB50615 Diploma of Human Resources Management... 2 2.1 Program

More information

Community Services Institute of Training

Community Services Institute of Training Community Services Institute of Training U 6 : 1 9 Information Fact Sheets for CHC50702 Diploma of Community Welfare Work 4 3 3 L o g a n R o a d S t o n e s C o r n e r Q 4 1 2 0 P h : 0 7 3 1 6 5 2 0

More information

VET FEE-HELP POLICY AND PROCEDURES

VET FEE-HELP POLICY AND PROCEDURES VET FEE-HELP POLICY AND PROCEDURES STUDENT SELECTION AND ADMISSION POLICY AND PROCEDURES Date Approved: 1/04/ Scheduled Review Date: 1/12/ Policy Category: Policy Owner: Administration RTO Manager 1. Purpose

More information

BSB50613 Diploma of Human Resources Management. Course Overview

BSB50613 Diploma of Human Resources Management. Course Overview BSB50613 Diploma of Human Resources Management Course Overview Table of Contents Table of Contents... 1 1. Welcome... 2 1.1 VECCI Team... 2 2. BSB50613 Diploma of Human Resources Management... 2 2.1 Program

More information

COURSE OUTLINE BSB50215 Diploma of Business Re-enrolment after *BSB51107 Diploma of Management through VET FEE-HELP

COURSE OUTLINE BSB50215 Diploma of Business Re-enrolment after *BSB51107 Diploma of Management through VET FEE-HELP COURSE OUTLINE BSB50215 Diploma of Business Re-enrolment after *BSB51107 Diploma of Management through VET FEE-HELP INTRODUCTION Smart City Vocational College is an established Registered Training Organisation

More information

EMPOWER COLLEGE CHC30712: CERTIFICATE III IN CHILDREN S SERVICES INFORMATION PACK V4.10 JANUARY 2013 2

EMPOWER COLLEGE CHC30712: CERTIFICATE III IN CHILDREN S SERVICES INFORMATION PACK V4.10 JANUARY 2013 2 Empower College is a Registered Training Organisation based in Parramatta, New South Wales specialising in the Children s Services Industry. Our trainers are professionals who have extensive industry experience,

More information

Victorian Training Guarantee Contract Compliance Complaints Management Guide

Victorian Training Guarantee Contract Compliance Complaints Management Guide Victorian Training Guarantee Contract Compliance Complaints Management Guide Published by the Department of Education and Early Childhood Development Melbourne March 2014 State of Victoria (Department

More information

CHC30113 Certificate III in Early Childhood Education and Care

CHC30113 Certificate III in Early Childhood Education and Care ENROLMENT APPLICATION FORM CHC30113 Certificate III in Early Childhood Education and Care About this application Use this Enrolment Application to apply for enrolment in the CHC30113 Certificate III in

More information

Policies and procedures. for students who are eligible to receive VET FEE-HELP

Policies and procedures. for students who are eligible to receive VET FEE-HELP Policies and procedures for students who are eligible to receive VET FEE-HELP Policies and procedures for students who are eligible to receive VET FEE-HELP Important information for students undertaking

More information

AQTF Essential Conditions and Standards for Continuing Registration AUDIT REPORT

AQTF Essential Conditions and Standards for Continuing Registration AUDIT REPORT AUDIT REPORT RTO DETAILS RTO Name Address Registration Contact Kim Louise Lucas trading as Casey College of Beauty Therapy Now Casey College of Beauty Therapy Pty Ltd NTIS Number 22236 Unit 6, 1441 South

More information

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management

Recognition of Prior Learning (RPL) Kit. BSB50607 Diploma of Human Resources Management Recognition of Prior Learning (RPL) Kit BSB50607 Diploma of Human Resources Management Applicant: Date: Diploma of Human Resources Management RPL Kit 1 Applicant declaration: I have completed the following

More information

City Internships Limited. Terms and Conditions for Participants

City Internships Limited. Terms and Conditions for Participants City Internships Limited Terms and Conditions for Participants Application of Terms and Conditions By applying to join the Global Internship Program, the Participant ( you ) accepts these Terms and Conditions

More information

Procedures & Policies Manual

Procedures & Policies Manual Complaint This document has been prepared for a Registered Training Organisation operating under the jurisdiction of the Australian Skills Quality Authority (ASQA). Throughout the and associated forms,

More information