CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit. Evidence Matrix and Collation Report

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1 CPP30411 Certificate III Security Operations Recognition of Prior Learning & Current Competency Kit Evidence Matrix and Collation Report Applicant Name Date of Application Personal &Organisational details Name Job Title Address Phone

2 General Information Welcome to the Gold Coast Training College and to your course. The RPL course for Certificate III Security Operations provides you with a nationally recognised qualification. Our course has been designed to be user friendly and examples of evidence are continually provided throughout the course to assist you complete your qualification as quickly as possible. Whilst there is no timeframe for completion it is recommended that you complete your RPL within one year of enrolment. The VET Quality Framework enables individuals to pursue a number of pathways for gaining qualifications. These may include: Formal Training through a Registered Training Organisation This might include a number of delivery methods including self paced instruction, trainer led training, and computer aided instruction or combinations of these and other training methods. Recognition of Prior Learning (RPL) or Recognition of Current Competencies (RCC) Through an assessment process, individuals provide evidence of their prior learning or current competence against relevant competency standards. Recognition of prior learning and recognition of current competencies must be completed through a Registered Training Organisation to gain a nationally recognised qualification. Informal training This may include mentoring, shadowing, coaching and learning on the job. This document, the Certificate III Security Operations CPP30411 Evidence Matrix and Collation document provides you with the information required to collate and submit evidence for your RPL Assessment. Please ensure all evidences are numbered in both this document and on the top left of all documents being provided. The information required is Evidence number and Unit Code on each piece of evidence submitted. You may use the same piece of evidence on multiple assessments, however they must all be identified. Documents not identified with evidence number or unit will not be considered in the assessment process. Evidence Evidence is verbal, written or other information which is collected to support an individual s claim of competency. Students are advised that an individual piece of evidence, may be used or more than one occasion during the RPL process. For example a single report may be used as evidence in more the one unit of competence. 1 P a g e

3 Evidence can be: DIRECT INDIRECT SUPPLEMENTARY Observed under Through projects, simulations and Through reports by a third party actual conditions in proficiency tests or through (supervisor, client, etc.), answers to the workplace evaluation of products made questions, tests done off the job Supplementary evidence is useful Indirect evidence is useful where direct observation is not possible where underpinning knowledge is being assessed or where a simulation is not possible or to contribute further Evidence and consistency of performance. 2 P a g e

4 Guidelines and comments on types of evidence Type of Evidence Print outs of computerised records Certificates, Qualifications Awards, prizes, commendations References; statements from employers Digital Photos Comments and criteria for Evidence Dated and annotated copies of records of training and other performance, authenticated by your manager Certificates and qualifications may assess knowledge rather than performance (competency). Nationally accredited qualifications are competency based and are valuable evidence If not nationally accredited, supply learning outcomes of course, assessment requirements and results achieved Detail basis for achieving award and eligibility to receive award Date and identity of person making declaration and on company letterhead Photos could be useful, for example, to assist in showing compliance with OH&S in work station. Performance Appraisals Where available and recent and if company allows these to be used for this purpose Workplace documents Reports Log Books Registers Dated and identified as a workplace document Articles from newspapers, company newsletters etc Dated Relevant to your evidence Note that all documents should be copies rather than originals, authenticated as the candidate s own performance, by a manager in the workplace. 3 P a g e

5 The evidence you produce needs to be: Current, that is, within the last three years (for experience only) Authentic, that is, was really produced by you or relates to you Reliable, that is, includes a range of examples of evidence from a range of contexts and Sufficient, that is, covers all sections and points addressed in the tool. Valid, that is, actually proves your skills and knowledge meet the specified requirements Access the and familiarise yourself with the units of competency in CPP30411 Certificate III Security Operations. Please call if you need assistance after thoroughly reading through this document, or alternatively send an via your student portal.you will have access via the student portal RPL Certificate III Security Operations page. This page contains information required for your RPL assessments. List of units in this RPL Assessor Kit CPPSEC3001A CPPSEC3002A CPPSEC3003A CPPSEC3005A CPPSEC3006A CPPSEC3007A CPPSEC2011A CPPSEC2012A CPPSEC3012A CPPSEC3018A CPPSEC3017A BSBFLM303C BSBWOR301A CPPSEC3004A Maintain workplace safety in the security industry Manage conflict through negotiation Determine response to security risk situation Prepare and present security documentation and reports Coordinate a quality security service to customers Maintain security of environment Control access to and exit from premises Monitor and control individual and crowd behaviour Store and protect information Provide for the safety of persons at risk Plan and conduct evacuation of premises Contribute to effective workplace relationships Organise personal work priorities and development Lead small teams in the security industry Documents that may be available include but are not limited to: any licences brief CV or work history Certificates/results of assessment Video of work undertaken diaries/task sheets/job sheets/log books site training records site competencies held record membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate industry experience copies of incident reports written 4 P a g e

6 copies of hazard reports written You will also need to provide contact details for two referees who can confirm your industry skills in context and over time. To have skills formally recognised under the Australian Qualifications Framework, you must ensure that your skills meet industry standards. Instructions on how to complete this evidence document. 1. Each unit of competence requires students to provide evidence that meets the criteria of the unit. The criteria is determined by Industry Skills Councils who are responsible for updating and endorsing training packages every three years. You will be provided with the formal training materials for each unit which provides information on the national standard and evidence required. 2. Using the templates provided for each unit, look at work samples you have or other documents that may be used to demonstrate you are able to competently perform the task. Remember this is Certificate III qualification and it is expected that to be working at this level you are not under supervision and maybe supervising others in the workplace. 3. As you gather your evidences, ensure that you number them on the template and on the actual evidence as you will be required to upload or post copies of your evidences to the Gold Coast Training College. Evidences may be used more than once during this assessment. 4. On each piece of evidence you are also required to write the unit of competence code next to the evidence number. For Example a report may be used as Evidence 1 CPPSEC3005A. Which is the prepare and present security documentation and reports unit. 5. Once all evidence has been collated please contact your trainer and have your work reviewed prior to final submission. Whilst there is no time frame for completion of this course, students are provided with two opportunities to be assessed as competent. No refunds are provided for students who are deemed Not Yet Competent after two attempts of assessment. 6. Once you material has been reviewed by your trainer and you are happy for the assessment to go ahead, your evidences will be assessed and third party referees contacted. 7. Upon completion of the assessment you will be advised of the outcome and any gap training that may be required. 8. All students are able to contact the allocated trainer during the RPL process and will be provided with as much support as possible during the RPL Assessment. 5 P a g e

7 Evidence Collation Report Unit of competency CPPSEC3001A Maintain workplace safety in the security industry Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Organisational OHSpoliciesandprocedures are explained to team members and complied with in accordance with legislativerequirements. Consultativearrangements are monitored to encourage team members to contribute to the management of OHS in the workplace. Communication skills and interpersonal techniques are used to explain the importance of OHS awareness. Recommendations are provided to relevant persons to improve the effectiveness of OHS policies and procedures. Inadequacies in proceduresforcontrolling security risks are identified and promptly reported to relevant persons. Evidence Provided Example - Resume showing position held as fire warden 2013 Example Minutes of Ohs meeting 3/1/13 OHS Training Certificate of attendance 4/1/13 Ohs meeting 23/12/12 Minutes- ongoing issues with water drains. Ohs staff inductions trainer- resume 2012 Chaired ohs meeting January minutes Document written by me in staff newsletter about ohs awareness. January 2013 Hazard reports written by me x3 Oct, Nov Dec 2013 Letter from previous employer April 2013 about my ohs position and duties Evidence number Inadequacies in resource allocation for implementing risk control measures are identified and reported to relevant persons Chaired ohs meeting January minutes 6 6 P a g e

8 Security hazards are investigated to identify their cause in accordance with risk control procedures. Risk control procedures are applied and records maintained in accordance with legislative requirements and organisational procedures. OHS learning requirements of self and team members are identified and advice on trainingneeds provided to relevant persons. Coaching and mentoring assistance is provided to team members to support OHSparticipativearrangements and skill development. Hazard reports written by me x3 Oct, Nov Dec Read, analyse and interpret OHS information including common OHS signs and symbols Range of potential security workplace hazards, risks and emergency situations Signs and indicators of workrelated stress. Common types and purpose of Personal Protective Equipment (PPE) Communication channels and procedures for maintaining safety Designated workplace OHS personnel Duty of care requirements of self and others 7 P a g e

9 Problem solving Risk assessment and hazard identification Numeracy skills to estimate time to complete tasks and resource requirements Mentoring to support OHS training in the workplace Data analysis to monitor incidents (accidents) and the work environment, and to evaluate the effectiveness of risk control measures and OHS procedures Application of the hierarchy of controls Accurately receive and follow instructions and procedures Accurately record and report details of hazards, risks and incidents Calculate resources required to monitor OHS in the workplace Communication skills to convey and discuss OHS concerns and information Communication to engage with minority groups (eg young people, old people, people with an addiction or disability, Indigenous Australians, people from Culturally and Linguistically Diverse (CALD) backgrounds) Effects of stress on self and team members 8 P a g e

10 General rights and responsibilities of employers and employees with regard to OHS and consultative arrangements Guidelines relating to use of force Licensing requirements in the security industry OHS hierarchy of control and procedures for its application Own responsibilities to comply with safe working practices Principles and application of risk management and controls Procedures for emergency, evacuation and first aid response Range and meanings of common OHS signs and symbols This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 9 P a g e

11 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: CPPSEC3001A Maintain workplace safety in the security industry The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Learner was deemed: Not yet Competent competent Yes Number times performed No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been provided with feedback on the evidence I have provided. I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 10 P a g e

12 Evidence Collation Report Unit of competency CPPSEC3002A Manage conflict through negotiation Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Apply effective communication and negotiation techniques Apply problem solving strategies Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Communicate using clear and concise language Conduct an evaluation and review process Identify and comply with applicable legal and procedural requirements including licensing requirements Identify and comply with security incident response procedures Identify potential security threats to people, property and premises Identify risk factors and assess degree of risk Identify support and assistance requirements Minimise threat to self and others by using appropriate negotiation techniques Observe and accurately record and report information Evidence Provided Evidence number 11 P a g e

13 Requirements for collecting and presenting evidence Security incidents and appropriate responses using negotiation The effects of power plays on a conflict situation. Emergency and evacuation procedures How people typically respond in conflict situations, especially young people Incident management techniques using negotiation Indicators of neglect and abuse particularly in young people Instructions and procedures for responding to security risk situations Legal provisions relating to duty of care of self and others Limits of own responsibility and authority Observation and monitoring techniques Operational functions and procedures for the use of communications, security and personal protection equipment Phonetic alphabet Powers and procedures for effecting an arrest Principles of effective communication including techniques Procedures and requirements for documenting security incidents Reporting structures and processes Record, report and document information 12 P a g e

14 Review response strategies and make adjustments according to changing circumstances Select and use appropriate personal protection equipment Use negotiation techniques to defuse or resolve conflict. This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 13 P a g e

15 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: Learner was deemed: Not yet Competent competent CPPSEC3002A Manage conflict through negotiation The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Yes Number times performed No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been provided with feedback on the evidence I have provided. I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 14 P a g e

16 Evidence Collation Report Unit of competency CPPSEC3003A Determine response to security risk situation Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Assess information and determine response appropriate to security risk situation Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Communicate using appropriate channels and clear and concise language Conduct risk assessment of security risk situation Determine suitable security and personal protection equipment Facilitate common sense solutions within operating parameters Identify and comply with applicable legal and procedural requirements including licensing requirements Identify and comply with security incident response procedures Identify support and assistance requirements Operate security and communications equipment. Evidence Provided Evidence number 15 P a g e

17 Approved communication terminology and codes and signals Emergency and evacuation procedures and instructions Instructions and procedures for responding to security risk situations Observation and monitoring techniques Operational functions and procedures for the use of communications, security and personal protection equipment Phonetic alphabet Principles of effective communication including interpersonal techniques Procedures and requirements for documenting security incidents Range of available resources and equipment Range of potential security incidents and appropriate responses Reporting processes Risk assessment processes Structure and responsibilities of the emergency services agencies. This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 16 P a g e

18 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: CPPSEC3003A Determine response to security risk situation The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Learner was deemed: Not yet Competent competent Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. Verification with referees completed. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been provided with feedback on the evidence I have provided. I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature/date 17 P a g e

19 Evidence Collation Report Unit of competency CPPSEC3005A Prepare and present security documentation and reports Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Accurately record and report information Apply effective communication and negotiation techniques including active listening and questioning Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Identify and comply with applicable legal and procedural requirements, including licensing requirements, relevant to surveillance activities Operate business equipment and technology Organise resource and equipment requirements Participate in meetings and interviews Prioritise and complete activities within designed timelines Read, analyse and interpret information Record and document information Solve basic problems Source, collate and organise information Use a range of office equipment and technology Evidence Provided Evidence number 18 P a g e

20 Applicable licensing and legal requirements relevant to surveillance operations Applicable licensing requirements Basic research and information gathering methods Documentation processes and storage procedures Information gathering techniques Interviewing processes Observation and monitoring techniques Operational functions of a range of business equipment and technology Principles of effective communication including interpersonal techniques Privacy and confidentiality policies and procedures Questioning techniques to obtain specific information Reliable and verifiable sources of information Report writing formats and styles Reporting and documentation requirements Techniques to verify and validate information. Applicable licensing and legal requirements relevant to surveillance operations Verify validity of information 19 P a g e

21 Write standard reports. This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 20 P a g e

22 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: CPPSEC3005A Prepare and present security documentation and reports The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Learner was deemed: Not yet Competent competent Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: 21 P a g e

23 Evidence Collation Report Unit of competency CPPSEC3006A Coordinate a quality security service to clients Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Basic analysis of information to identify problems and areas for improvement Communication skills to relate to people from a range of social, cultural and ethnic backgrounds and varying physical and mental abilities Complete workplace documentation and reports Information technology Literacy skills to understand and communicate security information (reading, writing, speaking, numeracy and listening) Numeracy skills to estimate time to complete work tasks and resource requirements Present a professional image Problem solving and negotiation Questioning and paraphrasing to check understanding. Evidence Provided Evidence number 22 P a g e

24 Difference between negative and positive language Differences between written and spoken English Duty of care requirements How to read and use body language to gain confidence of clients How to safeguard confidential information How to use business equipment to present information Legislation, regulations and contractual obligations applicable to providing security services Organisational policies and standards relating to the presentation of information for clients Organisational standards and procedures for client service Personal grooming and presentation relevant to assignment instructions Procedures and channels for reporting information Range and purpose of available security services Rights and responsibilities of clients Types of security systems. This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 23 P a g e

25 Please leave this page blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: CPPSEC3006A Coordinate a quality security service to clients The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Learner was deemed: Not yet Competent competent Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 24 P a g e

26 Evidence Collation Report Unit of competency CPPSEC3007A Maintain security of environment Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Communicate using appropriate channels and communication codes and signals Determine response appropriate to security risk situation Facilitate common sense solutions within operating parameters Identify and comply with applicable legal and procedural requirements including licensing requirements Identify and comply with security incident response procedures Identify security risk factors and conduct risk assessment Minimise hazards and risks to the health and safety of self and others Operate security and communications equipment Present a professional image to members of the public and colleagues Read, analyse and interpret information Recognise support and assistance requirements Record and report information Evidence Provided Evidence number 25 P a g e

27 Select and use equipment appropriate to the security operation. Applicable legislative provisions relevant to 'use of force' guidelines and licensing requirements Bomb threat and counterterrorism procedures Communication channels, codes and signals Documentation procedures and processes Emergency and evacuation procedures and instructions First aid principles and procedures Limits of own responsibility and authority Methods of restraint and associated effects (eg, restraint related injury or death) Observation and monitoring techniques Operational principles of security, communication and protective equipment Premises layout and access points Principles of effective communication including interpersonal techniques Reporting structure and processes Structure and responsibilities of the emergency services agencies Types of security situations which may be encountered during guarding operations and appropriate responses. 26 P a g e

28 This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 27 P a g e

29 Please leave this section blank for the Gold Coast Training College to Complete Record of assessment outcome The learner was assessed against the unit of competency below: Learner was deemed: Not yet Competent competent CPPSEC3007A Maintain security of environment The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. Verification with referees completed. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been provided with feedback on the evidence I have provided. I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 28 P a g e

30 Evidence Collation Report Unit of competency CPPSEC2011B Control access to and exit from premises Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Communicate using clear and concise language Conduct an inspection of baggage, vehicles and loads Determine response appropriate to security risk situation Direct vehicular traffic Maintain goodwill and professionalism when dealing with incidents Monitor and control access to premises Present a professional image to members of the public and colleagues Recognise suspicious behaviour Record and report information Select and use equipment appropriate to the security operation Verify identification and authority of vehicles and persons entering premises. Evidence Provided Evidence number 29 P a g e

31 Approved communication terminology and codes and signals Communication channels Confiscation procedures Emergency and evacuation procedures Legal provisions relating to powers of arrest and use of force guidelines Limits of own responsibility and authority Operational principles and features of access control systems Operational principles of security and communications equipment Premises layout and access points Premises security procedures Principles of effective communication including interpersonal techniques Procedures for dealing with contingency measures such as incidents involving forced entry or exit from premises Procedures to handle dangerous goods Reporting and documentation procedures Types of identification and authority required to confirm entry to premises. 30 P a g e

32 This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 31 P a g e

33 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: CPPSEC2011B Control access to and exit from premises The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Learner was deemed: Not yet Competent competent Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. Verification with referees completed. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 32 P a g e

34 Evidence Collation Report Unit of competency CPPSEC2012A Monitor and control individual and crowd behaviour Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Communicate using clear and concise language Comply with procedures to assess and control risks to self and others Identify and comply with applicable legal and procedural requirements including licensing requirements and 'use of force' guidelines Identify and comply with security incident response procedures Identify response appropriate to security risk situation Identify risk factors and assess degree of risk Identify support and assistance requirements Monitor crowd behaviour, size, safety and direction Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying physical and mental abilities Operate security and communications equipment Record, report and document information Evidence Provided Evidence number 33 P a g e

35 Relate to people from a range of social, cultural and ethnic backgrounds and of varying physical and mental abilities Select and use appropriate personal protection equipment Use negotiation techniques to defuse and resolve conflict. Communication channels, codes and signals Emergency and evacuation procedures First aid procedures and their application Instructions and procedures for responding to security risk situations Legal provisions relating to powers of arrest and 'use of force' guidelines Limits of own responsibility and authority Methods of restraint Negotiation and conflict resolution techniques Observation and monitoring techniques Operational functions and procedures for the use of communications, security and personal protection equipment Principles of effective communication including interpersonal techniques Procedures and requirements for documenting security incidents Range of potential security incidents and appropriate responses Reporting structure and processes site layout and access points. 34 P a g e

36 This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 35 P a g e

37 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: CPPSEC2012A Monitor and control individual and crowd behaviour The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Learner was deemed: Not yet Competent competent Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 36 P a g e

38 Evidence Collation Report Unit of competency CPPSEC3004A Lead small teams in the security industry Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Acknowledge and resolve individual or team problems Apply conflict resolution and negotiation techniques Apply effective interpersonal techniques Communicate effectively with others Complete and maintain records and documentation Comply with applicable legislative, regulatory and licensing requirements Comply with organisational policies and standard operating procedures Modify work activities dependent on differing workplace continues, risk situations and environments Plan, organise and monitor work activities of team members Prioritise and schedule work tasks to meet designated schedules Provide constructive feedback and support to team members Provide effective informal performance counselling Provide leadership and work collaboratively with others Take appropriate initiatives concerning security incidents Evidence Provided Evidence number 37 P a g e

39 Use and maintain appropriate business and security equipment Use coaching and mentoring skills to provide support and build effective workplace relationships. Applicable legislation and regulations including Occupational Health and Safety (OHS) and licensing requirements Conflict resolution and team building techniques Emergency and evacuation procedures Operational principles of a range of business and security equipment Organisational performance standards and assessment techniques Organisational policies and procedures Principles of effective communication Principles of time management Reporting and documentation requirements and procedures Rights and responsibilities of employers and employees Roles, functions and responsibilities of team members Site layout and standard operating procedures Teamwork principles and relationship-building techniques Types of problems and security risk incidents in the workplace and appropriate response procedures Workplace contingency procedures. 38 P a g e

40 This concludes the evidence required for this unit of competence. Please ensure all evidences are numbered and kept on your file ready for when you submit your assessment via Australia Post or through our website. The evidences that you have utilised in this unit of competence may be used in other units. Please be advised that each unit of competence relates to a different facet of the security industry and will require a variety of evidences. Before submitting this unit of competence, please ensure that evidence has been provided for each criteria. Assessments will not be assessed if incomplete. You will be asked to sign your assessment once the assessment has taken place. Please do not sign the next page until asked to do so by your trainer. To view this unit of competence on the Australian National register please refer to the webpage at 39 P a g e

41 Please leave this section blank for the Gold Coast Training College to Complete The learner was assessed against the unit of competency below: Learner was deemed: Not yet Competent competent CPPSEC3004A Lead small teams in the security industry The learner has provided valid and reliable evidence to support proof of competence against the requirements of the unit of competency: Summary of evidence sources: Yes Number times performed/duration No Number provided The learner identified as requiring the following gap training Feedback to learner including gap training options available. The learner has been provided with feedback and informed of the assessment result and the reasons for the decision I have been given feedback on the evidence I have provided. I have been informed of the assessment result and the reasons for the decision Assessor name: Assessor signature: Date Learner name: Learner signature: Date 40 P a g e

42 Evidence Collation Report Unit of competency CPPSEC3012A Store and protect information Name Please ensure all evidences are numbered by both unit code and evidence number prior to submission. Evidence must be numbered on both this report and the actual evidence submitted. Some examples are provided for work samples that may be included as a guide. If you are using Microsoft word please delete all examples prior to submission. Please attach more than one piece of evidence to your evidence reports. One evidence item used repeatedly will not be considered sufficient for assessment. Required Skills and Knowledge Collate and organise information Collect and assess information Communicate effectively with people from different social, cultural and ethnic backgrounds and of varying mental abilities Dispose of information Identify and comply with applicable legal and procedural requirements including licensing requirements Operate business equipment and technology Organise resource and equipment requirements Prioritise and complete activities within designed timelines Read, analyse and interpret information Record and document information Solve basic problems Store and preserve information Use a range of office equipment and technology Verify validity of information. Evidence Provided Evidence number 41 P a g e

43 Applicable licensing and legal requirements for handling and managing information and the retention of information Applicable licensing requirements Best practice storage arrangements Documentation formats and processes Information collation techniques Information documentation processes and storage procedures Methods and procedures for the disposal of different types of information Operational functions of a range of business equipment and technology Principles of effective communication including interpersonal techniques Privacy and confidentiality policies and procedures Reporting and documentation requirements Requirements for preserving and retrieving evidence Storage requirements for information that is susceptible to spoil or damage (eg film, computer tapes) Techniques to verify and validate information. Technology applications relevant to the analysis and storage of information Types and availability of storage facilities. 42 P a g e

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