Mark InfoTech. Expert IT Solutions that work for your business

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1 Mark InfoTech Expert IT Solutions that work for your business

2 CORE SERVICES REMOTE SAP BASIS ADMIN REMOTE DATABASE MANAGEMENT REMOTE SERVER ADMIN REMOTE INFRA SERVICES REMEDY IMPLEMENTATION BMC REMEDY HELPDESK BUSINESS INTELLIGENCE DATA MODELING IT CONSULTING Welcome from the CEO Emergence of new technologies decreased the overall application development time, but at the same time increased the complexity of managing the underlying infrastructure as well the skills needed to support manage and administer this ever changing complex infrastructure, After servicing and analyzing the needs of its clients over the past six years, Mark Infotech made the Database Administration practice and SAP System Administration practice as the centerpiece of its growth and development. As part of this practice Mark Infotech provides complete end to end solution for purchasing, implementing, monitoring and maintaining the Oracle, SAP and BMC Remedy ARS systems to its clients. Having Mark Infotech as business partner to manage these systems helps its clients IT department to focus more on strategic IT initiatives and effectively serve the business IT needs. At Mark InfoTech we believe that, the key to success is leadership and team of dedicated technical professionals. Keeping this in mind Mark InfoTech always mobilizes the right people, skills to service its clients to improve business performance. We hope the following overview will give a clear understanding of the capabilities, experience, commitment and more importantly, the value that the Mark InfoTech Database Administration Service, System Administration Services brings to every single customer. It isn't our goal to be the best, it is our commitment. We take your vision and deliver it on time, under budget, and to perfection. We look forward to the exciting possibilities 223, State Route 18, East Brunswick, NJ Tel Fax

3 Information Technology Solutions OUR VERTICALS Manufacturing Pharmaceuticals Energy Wholesale Distribution Telecommunications Banking & Capital Markets Industrial Semiconductor Trade Industry HealthCare Technology & Media Government SPECIAL SERVICES SAP Basis Admin Database Management Server Admin Web Applications Infra Services Remedy Implementation GENERAL SERVICES Business Intelligence and Data Warehouse Solutions BMC Remedy Helpdesk Solutions Data Modeling, Logical, Physical Maintenance / Upgrades Customized Application Development System Integration using Various Middleware and B2B Technologies Onsite / Remote Application / Management Offsite / Remote Database Management QA / Application Testing Services IT Consulting The Company Mark InfoTech, established in 2003, has been in the business of providing technical implementation and operation solutions. Mark InfoTech s primary technological focus is in the areas of Remote Database and systems Administration such as SAP, Oracle environments.. Delivered primarily from its Center of Excellence in East Brunswick, New Jersey, this service provides SAP system and Security administration, Remote Database management to its customers nationwide. Mark InfoTech also provides a full range of innovative, packaged service offerings in the areas of open systems, relational databases, distributed processing, object oriented, window s technologies, BMC Remedy, & other ERP s.. Service Overview The complexities of database and system administration are often an ongoing challenge for businesses. Hiring and training these administrators take time and money. And even when hired, theses administrators typically spend most of their time managing day to day system operations with little time to focus on strategic IT initiatives. Given the reality of holidays, vacations and work schedules even a team of administrators cannot possibly monitor and provide the required 24x7 support for systems. Our remote administration service can provide this very necessary 24x7 support to take care of all administration tasks ranging from mundane work to specialized services Typically these services offer proactive monitoring solutions that create preemptive protection layer to ensure continuous availability of all mission critical systems and the components including the server disk and network.

4 DBA 24x7 Remote Database Administration DBA Services Portfolio End-to-end Database Administration Database Installation, Patches & Upgrades & Refreshes Oracle Applications Patching & Cloning Oracle Tech Stack Management Proactive Monitoring & Trouble-shooting Basic Performance Tuning Backup and Recovery Solutions including RMAN Specialized DBA Service Very Large Database Planning High Availability and Disaster Recovery Site Planning High Availability Solutions including RAC & Data Guard Database Migration Strategy for lower total cost of ownership Emerging Database Technologies 11g High End Performance Tuning SERVICES AVAILABLE Mark InfoTech goal is to provide bestof-breed 24x7 remote database administration services. Our focus is on continuous innovation coupled with high quality services delivered by highly trained people. Mark InfoTech offers true 24x7 remote database administration services that are implemented quickly and at an attractive cost due to: Surveillance of senior, experienced, proven DBAs DBAs who are Mark InfoTech employees not contractors Onshore Resources giving true 24x7 coverage Implementation & Support for Real Application Clusters (RAC) IMPLEMENTATION METHODOLOGY. Mark InfoTech provides services of highly trained professionals. The Onshore Lead Account Manager are equipped with an average of 15+ years of experience, while the support administrator are equipped with an average of 5+ years of experience Primary Methodology Works Each customer is designated with a lead account manager and a support administrator so that access to system support is 24 hours a day. Lead Customer Account Manager DBAs provide expert level assistance to the clients. Typically our Lead Account Manager will have the following profile. Oracle Certified Master and Oracle Certified Professional level DBA leadership DBAs with over 15 years average experience in Oracle Advanced Database and System Administration High availability technologies with RAC and Data Guard Advanced backup and recovery with RMAN Database and application tuning Oracle Applications implementations Real-world consulting combined with Oracle University instructing experience Mark InfoTech 223, State Highway 18,East Brunswick, NJ Ph: Fax :

5 Our Value Proposition Low-Cost & High Quality Solutions Our time-tested methodology enables us to deliver rapid solutions in a cost-effective way. One way we achieve significant cost efficiencies is from our ability to bring you the right solutions well ahead of your schedule. Our flexibility in meeting your add-on business needs translates into a low total cost of ownership for you. And by choosing a consulting partner that has had consistent success in delivering projects, you minimize the risk as well. Un-Paralleled Industry Experience Our Management Team has both Vendor Certified Professionals with around 15 years of industry experience in handling mission critical databases to ensure that your databases are in safe hands. 24/7 Experts Availability DBA experts are available 24/7 even on US holidays, week nights & weekends to take care of your databases. This ensures that your critical applications are taken care round the clock. Staff Augmentation In case you already have support team, then we can augment your team and take care of mundane database tasks so that your resources can focus on strategic initiatives. Our experts utilize proven methodology to provide you with cost effective solutions in database management DBA24x7 Tracking System Mark InfoTech 24x7 methodology system maintains the repository of the issues & resolutions so that you need not maintain separate repository for tracking purposes and our team is accountable for all database issues with complete ownership Client-centric methodology Our DBA team implements best practices to provide lower total cost of ownership by using our unique Solution Delivery Methodology, which enables us to capture and focus on your needs, and then deliver on them in the most efficient way 223, State Highway 18, East Brunswick, NJ Ph: Fax : Mark InfoTech

6 Support Model Mark InfoTech provides support for customers leveraging seamless global delivery model with standard practices and procedures. This results in a single, company-wide vision and creates a seamless flow of communication, enabling us to meet customer needs more responsively and effectively. Our Seamless Global Delivery Model offers our clients a comprehensive suite of delivery options, including: At our location offices to provide our clients an off-site delivery option that will free up space at the client site while ensuring close proximity to the engagement team. We propose a support model that will be flexible to your requirements. We combine various delivery options listed above to provide you an efficient support solution. Coverage Plan Service plan offered at different coverage levels in accordance with the client's requirements. Comprehensive : 24 Hrs/Day, 365 Days/Year Standard : 7am-7pm, 7 days/week except US holidays Basic : 8am-5pm, Monday-Friday except US holidays Coverage times are local to customer's time zone Some database services subject to Oracle version being supported Any database service not mentioned is subject to an hourly rate, unless negotiated as part of the contract We also customized plans tailored to customer's requirements. Specific Engagements 1. RAC maintenance & DBA 24x7 support services for a leading online applications. 2. RAC 10g Implementation, Database migration and DBA24x7 support services 3. On-Demand Database Migration services. 4. Overall Database performance tuning services. 223, State Highway 18, East Brunswick, NJ Ph: Fax : Mark InfoTech

7 BASIS ADMIN SAP NET WEAVER Today s complex SAP systems environment needs constant support from a team of professionals having wide range of skills. Employing and maintaining such staff in house substantially increases your recurring cost of administering SAP. Mark InfoTech Remote SAP Basis Administration Service is the solution that can be tailored to fit your needs. From day one, you d see the benefit of immediate cost savings and increased service levels. SERVICE HIGHLIGHTS SAP BASIS ARCHITECT SAP BASIS ADMINISRATOR SAP BASIS NETWEAVER PORTAL SAP BASIS UPGRADE SAP BASIS DEVELOPER SAP BASIS SECURITY SAP BASIS SOLUTION MANAGER SAP BASIS OPERATIONS SAP BASIS SYSTEM ADMINISTRATOR flexible solutions for your business needs SERVICE HIGHLIGHTS You can determine the scope of outsourcing as per your specific needs. You can choose to outsource specific task or complete management of systems. You can opt for 24X7 service or choose support for shifts or blocks of hours. You have access to Mark InfoTech support team through multiple channels of communication. Toll-free access number Web based Help Desk software Most economical fixed price model. Ready access to local contact for coordination and issue escalation. Provision for onsite support, as required. Mark InfoTech will perform administration tasks encompassing all areas including: Systems monitoring SAP application management Change management Security administration Database management Also get the services like archiving, ABAP/4 development, technical and functional upgrade, implementation of mysapcomponents, custom development, etc. on as needed basis.

8 BASIS ADMIN METHODOLOGY Mark InfoTech can deploy the service at a very short notice. Deployment is as easy as with our well defined methods and practices: Initial assessment and service definition ( Determine the scope, service levels and sign term contract. ) Knowledge transfer (Plan resources; establish connectivity & logins, and transfer of Systems knowledge/ procedures / reports.) Execution Begin remote administration! Typical tasks Customer provides the systems access parameters and security tokens as per company policies/procedures. Customer s current SAP systems environment, requirements, methods, procedures, practices, reporting needs and formats etc. will be documented constituting knowledge transfer. Remote administration staff will establish connectivity with your systems over secure VPN or dial up. PRICING MODEL. Mark InfoTech offers unbeatable monthly fixed price model for Remote SAP Basis Administration Service. Service can be delivered in predefined Basic or Premium packages or customized to meet the specific needs of the customers. Customers using this service have been able to realize Basis Administration cost reduction by at least 40% besides improving on their operational efficiencies. Please contact us for further details BASIS ENGINE. Currently we provide SAP BASIS /NET Weaver components services on including mysap ERP 2005/2004, Net Weaver 2004s/2004, SAP R/3 4.70, 4.6C, BI 7.0, BW 3.5/3.1, EP 7.0/6.0, PI 7.0, XI 3.0/2.0, APO 3.1, SCM 5.0/4.1, CRM 5.0/4.0, SRM 5.0, Solution Manager 7.0/4.0/3.2, SAP ITS on various platform s. Also provide Expertise in E2E Solution Manager Diagnostics (SMD), Service Desk, Maintenance Optimizer, Change Control Management, and Change Request Management (ChaRM) Configuration s using SAP Solution Manager Tools.

9 IT STAFFING SOLUTIONS consulting sales staffing support Mark InfoTech has successfully provided services to many of clients over the years and the number of satisfactory clients is growing. Mark InfoTech collaborates with its clients to help them become high performance businesses. With deep industry and business process expertise along with the technology track record, we can mobilize the right people, skills and technologies to help our clients improve their performance. For more information on how Mark InfoTech can help achieve high performance please contact us at 223, State Highway 18, East Brunswick, NJ Ph: Fax : fotech.com MARK INFOTECH