BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE MULTI-SITE OPTUSINC.COM

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1 BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE MULTI-SITE OPTUSINC.COM

2 BUSINESS COMMUNICATIONS LIFECYCLE PARTNER OF CHOICE WHEREVER YOU ARE IN THE LIFECYCLE OF YOUR COMMUNICATIONS INVESTMENT - WE HAVE A SOLUTION We are the business communications lifecycle partner of choice for some of the largest enterprise organizations across the United States. At Optus, we offer services that meet your business needs no matter where you are in the lifecycle of your communications investment. We help you get the most out of your communications systems and when it makes sense for your business, we can help you design, deploy and support a new platform with the latest technology. OUR MISSION At Optus, our mission is to solve complex communications challenges facing the largest organizations with simplified, flexible solutions; to offer quality services and products that deliver consistent business results to our customers while standing on the foundation of trust and integrity to build our team and our processes OPTUSINC.COM

3 WHY OPTUS? OUR RELATIONSHIP WITH OUR CUSTOMERS IS SIMPLE. WE SUCCEED BY HELPING THEM SUCCEED. Optus has been solving complex communications challenges for large enterprise organizations since the early 1990s. The Optus commitment to excellence traces its roots all the way back to my garage, when I always took the extra time myself to make sure my quality was right, my delivery was on time, and my customer was satisfied. Today, technology has improved remarkably, our organization is larger and more comprehensive, and the industry offers more service opportunity than ever before. The values on which Optus was built, and to which each employee commits, are still the foundation for our success. OUR VALUE STARTS HERE - Mark Duckworth, President/Owner BUSINESS INTEGRITY An Optus partnership is based on integrity. We are committed to the highest standards of excellence. PARTNERSHIP PRIORITY We approach partnerships with a commitment to making your success our goal. That s how we measure our success. SOLE POINT OF CONTACT We provide single-source accountability that makes everything easier and simpler for our customers. ROI FOCUS Everywhere we see a customer investment in telecom or data, we relentlessly look to increase the return. LEVERAGING RESOURCES By leveraging our service network, inventory, support staff and more, our customers can do more with less. A PARTNER YOU CAN TRUST MUTUAL SUCCESS With a financial focus on delivering superior business results to our customers, we grow by growing their profits. Our institutional expertise spans twenty-five years, encompasses more than two hundred and seventy five staff certifications and is aligned with some of the largest and leading OEM names in the industry. As a ISO 9001:2008 company, excellence is our standard and quality assurance is our guarantee. Our business is built on integrity and when you work with Optus, you are working with the best in the business. EXCELLENCE IN QUALITY ISO 9001:2008 REGISTERED COMPANY 275+ INDUSTRY CERTIFICATIONS WE SUPPORT THE BEST BRANDS OPTUSINC.COM

4 MULTI-SITE COMMUNICATIONS WE PROVIDE SOLUTIONS AT THE CORE OR ON THE EDGE Whether we are providing services at the core or on the edge of your communications infrastructure, the deliverable is always savings OPTUSINC.COM

5 SOLUTIONS THOUSANDS OF SITES CAN MEAN THOUSANDS OF HEADACHES. Whether we are providing services at the core or on the edge of your communications infrastructure, the deliverable is always savings. LIFECYCLE EXTENSION SERVICE PROVIDER MANAGEMENT HELP DESK Whether we are providing services at the core or on the edge of your communications infrastructure, the deliverable is always savings. REFURBISH Savings can range from 50% to 70% for refurbished vs. new equipment. And as a Pioneer in the refurb industry, quality is assured by our ISO 9001:2008 facility. ASSET MANAGEMENT Leveraging our inventory resources saves money two ways: quicker response time on replacement parts and less money tied up in storage at your site. HELP DESK By providing diagnostics and support to your entire organization, including end-users, our Help Desk serves as an extension to your company and provides cost-effective savings without increasing your overhead. REPAIR DEPOT Our in-house repair facility and parts exchange allow you to get the most functionality and value out of your current system while shrinking downtime and costs OPTUSINC.COM

6 RETAIL COMMUNICATIONS SYSTEMS THE MORE SITES YOU HAVE, THE MORE CHANCES TO SAVE. WE BRING EFFICIENCY TO LARGE MULTI-SITE SYSTEMS. Businesses spend as much as 20% of their IT budgets on telecommunications services, a level that has doubled or tripled over the past five years. Optus has proven solutions designed to help businesses save 9% on average of their total telecom spending. What could you do with those savings? ON-SITE SUPPORT With just one call, our team is on its way. Our on-site response is often faster than local, less qualified, options. SIP TRUNKING Upgrading to SIP Trunking can reduce costs, eliminate unnecessary equipment and save your company money. REPAIR DEPOT Phones break and undergo wear and tear and we offer repair services to keep your system well maintained. SMART HANDS In an emergency, we can put a technician on-site, day or night, anywhere in the country within four hours. HELP DESK By providing diagnostics and support to your entire organization, including end-users, our Help Desk serves as an extension to your company and provides cost-effective savings without increasing your overhead. BUY BACK We make it easy for you to invest in a new system by buying your old one, freeing up funds that you can reinvest OPTUSINC.COM

7 FINANCIAL COMMUNICATIONS SYSTEMS YOUR COMMUNICATIONS SYSTEM IS A BIG INVESTMENT. LET OPTUS HELP YOU MAXIMIZE THAT ROI. Whether you are trying to create a disaster recovery program, ensure client calls are addressed quickly, manage multiple sites, or keep your customer mobile, Optus has the solution. PLANNING We begin with a conversation and an assessment. We determine your exact needs, potential paths for meeting them, and then move into finetuning the most cost-effective plan. REMOTE TECHNICAL SUPPORT Remote connectivity erases distance and lets us handle situations now. We can instantly diagnose and address issues, shrinking downtime and keeping you online. REPAIR DEPOT Phones break and undergo wear and tear and we offer repair services to keep your system well maintained OPTUSINC.COM

8 HOSPITALITY & HOTEL COMMUNICATIONS SYSTEMS WE PROVIDE SYSTEM RELIABILITY ACROSS ALL YOUR LOCATIONS, NATIONWIDE. At Optus, we understand the challenges hospitality organizations face when managing customer expectations on-site while ensuring communciations are seamless between all locations. We provide communications and solutions that help hospitality organizations control costs, improve staff efficiency and create an environment that makes guests want to return. HELP DESK By providing diagnostics and support to your entire organization, including end-users, our Help Desk serves as an extension to your company and provides cost-effective savings without increasing your overhead. CARRIER CONSULTING & MANAGEMENT We eliminate headaches and redundant charges by brokering service deals on your behalf, managing vendors and billing, saving you time and money. SERVICE PROVIDER MANAGEMENT We ease the logistical headache of managing vendors by providing proactive support for carrier related issues by managing your company s multiple service provider vendors OPTUSINC.COM

9 SERVICES OUR INNOVATIVE SERVICES DELIVER SUPERIOR BUSINESS RESULTS THERE IS AN OPTUS SERVICE FOR EVERY COMMUNICATIONS CHALLENGE. Our suite of services are designed to provide a costeffective extension of your current system. Then, when you're ready, we can efficiently manage your migration to the latest technology. As an end-to-end communications provider, Optus services stretch from customized concept and design to seamless implementation to full on-site and remote support. For twenty-five years, we've helped customers save millions of dollars while overcoming phone system and information technology challenges. Let us help you get the most from your investment, too OPTUSINC.COM

10 OUR PLANNING SERVICES ARE FREE. BUT BOOSTING YOUR ROI IS REAL MONEY. The Optus design process starts with defining requirements and scope of work, and ends with a careful analysis of your equipment, network and service providers with a solution to save big and maximize ROI. Many companies save enough to fund entire system upgrades! PLANNING NO COST DESIGN & CONSULTATION OUR PLANS CAN SAVE 25% ON TELECOM SPEND FOR OUR CUSTOMERS. CONSULTING DESIGN CARRIER AGENCY CARRIER CONSULTING DISCOVERY We begin with a conversation and an assessment. We determine your exact needs, potential paths for meeting them, and then move into finetuning the most cost-effective plan. REQUIREMENTS DEFINITION Carefully defining requirements is a critical step, which ensures proposed solutions address and resolve every established objective. SCOPE OF WORK Defining the correct scope of a project is key to effective project management. We excel at capturing an accurate overview that keeps projects on time and on budget. DESIGN At no cost to you, our experts design a complete solution focused around improving your service while lowering your expenses. We pinpoint the areas that save you money. CONSULTING Our consulting process includes: IP Telephony readiness assessment, SIP trunking migration planning, wireless and BYOD design, business continuity planning, contact center design and carrier services audit and design. ROI ANALYSIS We keep track of everything for you, giving you the ability to see the real impact to your business and where else we can continue to improve OPTUSINC.COM

11 IMPLEMENTATION THE OPTUS ADVANTAGE: STAGING, STANDARDIZATION AND SINGLE-POINT PROJECT MANAGEMENT PROJECT MANAGEMENT STAGING INSTALLATION The strength of our technology partnerships goes hand in hand with the strength of our core services. We ve teamed up with many of the best names in advanced communications manufacturing, in both telephony and peripherals, to bring our customers the best products at the best prices. Your dedicated project manager is a single point of contact who serves as the liaison overseeing vendors and all aspects of the installation. Our project managers are risk mitigation specialists. ADVANTAGES Efficiency Gains Reduces installation time and on-site equipment failure Eliminates out of box failures Utilizes customer s own in-house resources Cost Reductions Less on-site labor costs Less travel expense STAGING SERVICES: LEAVE THE HEADACHES TO US. INNOVATIVE STAGING PROCESS Before we ship out a system, we can have it fully assembled, pre-configured and programmed, exactly to your specifications. With our innovative staging process, we offer this "plug and play" option to our customers needing standardization across several sites OPTUSINC.COM

12 SUPPORT OUR SUPPORT TEAM BECOMES AN EXTENSION OF YOUR SUPPORT TEAM ON-SITE SUPPORT REMOTE TECHNICAL SUPPORT HELP DESK SERVICE PROVIDER MANAGEMENT Saving your business time and resources so you can focus on what s important. TRAINING We offer all customers training that will enable you to operate and configure your new equipment and services with ease. Our goal is to empower your team. CUSTOMIZED PACKAGES We provide customized offerings to scale to the needs of your business. We have the technicians and the certifications to help you with your support challenges. SERVICE REQUESTS Emergency response within four hours regardless of which bundle you subscribe to, and a response to your nonemergency within 48 hours. WAREHOUSING & STORAGE We stock a large quantity of inventory in our warehouse facility, ensuring our customers can continue to extend the lifecycle of their system. CERTIFIED TECHS With 194 combined years of experience and more than 275 certifications, our technicians have the know-how you need to keep your communications system online and working at maximum capacity. SERVICE PROVIDER MANAGEMENT We ease the logistical headache of managing vendors by providing proactive support for carrier related issues OPTUSINC.COM

13 CUSTOMIZABLE BUSINESS SUPPORT PACKAGES CHOOSE ONE OR ALL THREE + OPTIMIZATION OPTIONS *Some restrictions may apply OPTUSINC.COM

14 REMOTE TECHNICAL SUPPORT WE ARE COMMITTED TO RESPONSE AND RESOLUTION, REGARDLESS OF YOUR LOCATION. Our remote technical support team can instantly diagnose situations while proactively ensuring that future communications disruptions are minimal. CUSTOMER PORTALS We offer customized online portals where customers can notify Optus quickly of issues, submit service tickets, and stay up to date on the progress of those tickets. SEMI-ANNUAL HEALTH CHECK Twice a year, Optus will reach out to customers and perform a remote health check on voice equipment. This tune-up help allows you and Optus to work together, proactively, to maintain the lifecycle of your voice equipment. REMOTE DIAGNOSTICS Our services includes a technician diagnosing and troubleshooting your issues within your plan s response time in order to ensure minimal downtime. DISASTER BACK-UP STORAGE Optus offers a hard copy back up of all system configurations in case of emergency or re-configurations caused by disasters. This system configuration back allows you to recover quickly when you need your communications systems the most. PRIORITY QUEUE Your calls will come into a dedicated toll-free number that receives priority over standard calls. Calls are typically answered within 30 seconds to ensure speedy resolution. EMERGENCY RESPONSE Resolution will begin within four hours of emergency call placed. If it is determined an on-site technician is required, a technician will be on-site within four hours of dispatch during normal business hours or within six hours of dispatch after hours or on holidays OPTUSINC.COM

15 ON-SITE SUPPORT WITH OUR NATIONWIDE SERVICE NETWORK, WE CAN PUT SMART HANDS ANYWHERE IN THE UNITED STATES WITHIN HOURS. By revolutionizing the definition of local priority service, we save you time and money on service costs. Anytime you are confronted with an emergent situation, just say go and within four hours later we will have an Optus technician at your site. We will be ready to provide hands-on maintenance, cabling, installation and more, backed by Optus' industry-leading support team and its more than 275 certifications. TECHNICIAN DISPATCH We gather the correct information from your team and send the correct technician on-site ready to resolve your challenges in the appropriate time emergency or otherwise. In an emergency, our technicians can be anywhere in the continental United States in four hours or less after dispatch. CERTIFIED FOR SUCCESS CRASH KITS We understand that keeping your organization up and running is critical. Systems with 2,000 ports and higher will be provided an on-site crash kit to be stored at your location for fast replacement of damaged components. This Optus-owned system may vary by system type but include power supply, line card, station card, trunk card and common control card. PREVENTATIVE MAINTENANCE We offer annual preventative maintenance routines to perform proactive diagnostics, system error checks, review environmental conditions and review backup performance on your communications system. When your company works with Optus, you are guaranteed that you will be working with only the best. Our talented technicians carry certifications and can help you remotely at any time, or be with you in person within four hours. NATIONWIDE SMART HANDS NETWORK When you need help, we respond like a local resource. In emergency situations, we put a Smart Hands technician on-site, day or night, in four hours or less. The on-site technician works with the certified team at Optus headquarters to make any repairs needed and to get your system back up and running as smoothly as possible. ocal response with national-level support strength. That s the Optus guarantee. WHY SMART HANDS Nationwide footprint 24/7 availability Support team with 275+ certifications 4-hour emergency on-site response Technicians offer broad skill sets Over 2,000 technicians nationwide OPTUSINC.COM

16 HELP DESK SUPPORT TODAY IS MORE CRITICAL THAN EVER. THANKS TO OUR HELP DESK, IT S ALSO MORE ACCESSIBLE. Whether as an outsource for end users, or an actual technician assistance center, our help desk serves as an extension of your personnel. It provides a cost-effective alternative to addressing simple and complex technical needs while creating operational savings. INCREASED PRODUCTIVITY We can augment your organization s resources allowing your staff the ability to focus on solving business related challenges while we handle your voice system and hardware challenges for you. EXPERIENCE With Optus Help Desk you can utilize our team of experts with over two hundred and seventy five certifications in the communications technology industry as an extension of your IT department allowing your company to eliminate the cost of training and maintaining necessary certifications. SCALABILITY We provide customized offerings to scale to any customer s needs including growth by acquisition which could mean multiple original equipment manufacturers (OEMs). We have the technicians and the certifications to help you through those transitions and into the future. GIVE US YOUR WORST, WE'LL SHOW YOU OUR BEST Let us take your worst communications ticket, no matter how difficult or remote. WHY OPTUS HELP DESK At Optus, we manage any telecom issues you might face, as well as all of your service-level agreements. Working with Optus allows you to focus on your business, and not worry about the headaches of technical support. WHY OPTUS Dedicated Staff We Manage Your Telecom Tickets Increase Productivity More Bandwidth for your Projects OPTUSINC.COM

17 IF YOUR SYSTEM ISN T CONTINUALLY IMPROVING, IT S HOLDING YOU BACK. OPTIMIZATION WE CAN SAVE YOU 25% ON YOUR CURRENT TELECOM EXPENSES Large, complex communications networks and systems that span the country or densely permeate a campus confront constant friction. By managing software updates, equipment moves or changes, and multiple service providers for you, we have tools and solutions that deliver efficiency AND maximize your investment. BUYBACK Asset recovery advantages from Optus include simple turnkey disposition of old equipment, secure data cleansing, and e-waste compliance for recycling and disposal. REPAIR DEPOT Savings can range from 50% to 70% for refurbished vs. new equipment. And as a pioneer in the refurb industry, quality is assured by our ISO 9001:2008 facility. ADVANCED REPLACEMENT A replacement phone will be sent via ground delivery with a return air bill included for the defective phone. This service covers all of your Optus purchased terminals. We make replacing your phone equipment easy, saving you time and money. CRASH KITS We understand that keeping your organization up and running is critical. Systems with 2,000 ports and higher will be provided an on-site crash kit to be stored at your location for fast replacement of damaged components. This Optus-owned system may vary by system type but include power supply, line card, station card, trunk card and common control card. PREMIUM SERVICE LEVELS These premium service level agreements add faster emergency response time and faster non-emergency time to your current support services to maintain business continuity and minimize downtime. REMOTE SYSTEM MONITORING This IP-based, integrated hardware and software solution delivers allows you to remotely access, efficiently manage and proactively monitor your communications equipment. This service add-on allows faster response to system alarms which allows for quicker resolution and less downtime. SYSTEM HARDWARE REPLACEMENT When your system goes down, we will send you core system hardware to get you back up quickly to ensure your organization is operating efficiently when you need your communications the most OPTUSINC.COM

18 CARRIER CONSULTING & MANAGEMENT CARRIER CONSULTING CARRIER AGENCY SERVICE PROVIDER MANAGEMENT SO MANY SERVICE PROVIDERS, SO MANY WAYS TO SAVE. Organizations with large communications systems or multiple sites and locations often have complex service provider relationships. We ease the logistical headache by providing centralized management, consulting and agency services. CARRIER AGENCY Carrier contracts make up 70% of total telecom expenses for today's organizations, and the challenges can be overwhelming. We help you identify the right carriers for your needs and secure the best possible prices. CONSULTING & DESIGN At no cost to you, our experts design a complete solution focused around improving your service while lowering your expenses. We pinpoint the areas that save you money. SERVICE PROVIDER MANAGEMENT Optus serves as your centralized contact for all of your carrier relationships. We offer a carrier help desk to coordinate all your service provider tickets and issues. Let us handle the headache of managing multiple service providers. DON T INTRODUCING FORGET OUR CUSTOMIZABLE BUSINESS SUPPORT PACKAGES CUSTOMIZABLE BUSINESS SUPPORT PACKAGES REMOTE TECHNICAL SUPPORT HELP DESK ON-SITE SUPPORT Choose one or all three + optimization options Choose one or all three + optimization options OPTUSINC.COM

19 PARTNERS SUPPORTING THE STRONGEST NAMES IN BUSINESS OPTUSINC.COM

20 OPTUSINC.COM

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