DATABASE ADMINISTRATION (DBA) SERVICES

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1 DATABASE ADMINISTRATION (DBA) SERVICES Expert, Cost-effective DBA Services As An Extension of Your IT Staff Connectria s Database Administration Services allow you to free your staff and resources to focus on more strategic IT initiatives. We offer affordable, expert DBA services for your production environments, with support for SQL Server, MySQL, Oracle and IBM DB2. NO JERKS ALLOW ED

2 Remote 24/7 DATABASE ADMINISTRATION AND SUPPORT YOU CAN COUNT ON n Hosting Connectria hosts a wide range of databases including Microsoft SQL Server and SQL Server Clusters, Oracle DB, Oracle RAC, MySQL, and DB2 in some of the world s most demanding environments. Connectria provides extensive security protections, sophisticated data backup and restore capabilities, and a mix of Disaster Recovery solutions to ensure that our customers data is secure and protected 24 hours a day, 7 days a week. CONNECTRIA DBA SERVICES In addition to these services, Connectria provides operational and production database administration where needed. Much of a DBA s time and resources are spent doing low-level administration work. And while such routine tasks are critical to the support of your organization, rarely are they related to a company s core competencies around revenue generation. Maintaining DBAs in-house can be problematic for a variety of reasons, including reduced IT budgets, employee turnover or other reasons for declining head-count (and the associated costs of onboarding and training new replacements). One of the most compelling reasons why many companies are utilizing external DBA services is that firms are looking to maintain or improve their DBA capabilities, while focusing their internal staff on tasks that deliver competitive advantage. One way to do this is to utilize Connectria s DBA services. Delivering ROI with Connectria Database Administration Services In order to cut costs and optimize IT operations, many of our customers have turned to Connectria for DBA services. Connectria s extensive DBA services can help customers reduce the cost of enterprise computing while increasing service levels. Page 2 of 6

3 Our customers have achieved Return on Investment (ROI) as a result of several factors: Fixed cost: Connectria s DBA services are not only significantly less expensive than in-house DBAs, they are delivered at a fixed, monthly price, allowing customers to improve budgeting and finanical management of their IT expenditures. Increased team productivity: Skilled IT employees that might have otherwise been used for inhouse database administration can be re-deployed to more business-critical, revenue-producing projects. Accelerated problem resolution: Connectria s DBA services provide administrative support, 24x7. This minimizes response times for problem resolution, user requests, and performancerelated issues. Increased availability to 24/7: While many firms pursue cost savings by outsourcing development and administration tasks overseas, differences in time zones and workdays can create gaps in coverage and response times and force in-house staff to work off-hours. Connectria s on-shore DBA services eliminate these issues. Leveraging state-of-the-art monitoring tools: Connectria s DBAs have access to the best monitoring tools the industry has to offer. This eliminates the costs that a firm would have to spend in-house. DBA mentoring: Connectria s expert DBAs can provide valuable guidance to our customers adopting new technologies or who only have junior-level DBAs in house. A second pair of eyes: Customers who do not have the budget to increase headcount can use Connectria DBAs as an additional level of support at a fraction of the expense. Depending upon your requirements, Connectria s expert and certified engineers provide both operational and production database administration for MS SQL Server, Oracle, DB2 and My SQL. A comparison of the level of services included in Operational DBA versus Production DBA is as follows: Page 3 of 6

4 Database Administration (DBA) Services Operational DBA Services Production DBA Services Installation & Configuration Support Install & configure database software Work with customer to import initial database (2 hours included. Additional time is $125.00/hour) Establish initial database User IDs/Accounts, Rights/Roles & Privileges/Permissions Configure and maintain transaction logging, clustering, failover, and replication, etc. as required 24/7 Monitoring Perform 24/7 monitoring of database instances for errors and events Perform 24/7 monitoring of database servers for CPU, Memory and Disk I/O performance Change Management Install database updates and patches Apply customer-provided changes to database configurations and schema (Customer is responsible for providing scripted schema changes and data changes) Perform adds & changes to user accounts, roles & permissions Backups & Restores Perform & monitor scheduled backups of databases and transaction logs (as applicable) Perform database restores and roll-forward recovery from logs (as applicable) Administration Perform table space maintenance Perform archive and database log maintenance 24/7 Support and Troubleshooting Provide single point of contact to appropriate database vendor for problem resolution related to the operational areas described above Perform 24/7 problem determination of critical database events and errors, and collect diagnostic information including logs & traces to assist in the troubleshooting process Assist Customer with performance tuning, including identifying long running queries and deadlocks Page 4 of 6

5 Database Administration (DBA) Services Customer Responsibilities All other activities to support & manage the database(s) Resolution of database integration issues related to other software products Testing of database and customer s application(s) before new patches, updates and releases of the database, or any new software applications, are promoted to production environment Operational DBA Services Production DBA Services Performing load testing (as applicable) of customer s environment which would include the database environment Managing non-administrator user accounts (creation, password changes, etc.) unless agreed upon in advance Custom support services (scripting, other tasks not covered above) per customer requests: standard time & materials billable rate PRICING SQL Server Pricing (Per Instance) SQL Server Setup Fees (Per Instance) $ Setup $ Setup SQL Server Monthly Service Fees (Per Instance) $ Per Mo. $ Per Mo. MySQL Pricing (Per Instance) MySQL Setup Fees (Per Instance) $ Setup $ Setup MySQL Monthly Service Fees (Per Instance) $ Per Mo. $ Per Mo. Oracle Pricing (Per Instance) Oracle Setup Fees (Per Instance) $ Setup $ Setup Oracle Monthly Service Fees (Per Instance) $ Per Mo. $ Per Mo. DB2 Pricing (Per Database) DB2 Setup Fees (Per Database) $ Setup $ Setup DB2 Monthly Service Fees (Per Database) $ Per Mo. $ Per Mo. Page 5 of 6

6 ABOUT CONNECTRIA Connectria provides award-winning cloud computing, managed hosting and custom hosting solutions for more than 1,000 customers in over 30 countries worldwide. We are experts in complex multi-vendor solutions, and we support the broadest range of technologies, managed services and security in the industry. At the core of Connectria is our No Jerks Allowed company philosophy. As The Jerk Free Company, we ve established a unique culture where every individual goes the extra mile to take care of our customers. Being The Jerk Free Company extends beyond our people too. We make it easy to do business with us through flexible terms, scalable solutions and straight-forward pricing to serve the hosting needs of large and small organizations alike. nojerksallowed.com Page 6 of 6

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