On-Demand SAP BPC Support

Transcription

1 On-Demand SAP BPC Support

2 Content Solution Overview Introduction to SAP RDS Solutions Solution Details SAP BPC 10 Techwave Consulting Inc. Data source: Gartner

3 Techwave BPC Center of Excellence Implementation Upgrade Enhance Support Techwave Enablers BPC RDS, Accelerators & Templates Robust Support Model & Infrastructure Pre-defined Time Scheduled Activities Planning, Forecasting & Consolidation Project Deliverables & Control Proven Implementation Methodology SQL, NW & HANA Expertise

4 CFO s BPC Challenge Availability of BPC resources with SQL, NW or HANA expertise coupled with FP&A Process and Industry experience Budget Deep SAP BPC functional, technical and configuration skills are not a core competency of your department Qualified SAP BPC professionals are priced outside of your typical compensation bands Costs: Deploy Support SAP BPC specialists are not required full time to support day-to-day operations

5 Off Shore offsite Onsite On-Demand SAP BPC Accelerators & Templates Knowledge Transfer Support Phase Support Model & Infra Text Techwave Enablers Imp. Methodolog y Landscape Information Gathering End user interviews PMO & Command Center Time Scheduled Activities Project Deliverables SQL, BW & HANA Capability Special & Strategic Initiatives Client Interaction & Expert Advise Global support Model: The use of standard tools and methodologies would enable consistent delivery and quality. Flexible to deliver any task from any site. Analysis and Documentation Performance Monitoring Testing Enhancement s & technical support

6 Approach: Quick and easy Handover Knolwdge Transfer One Week 1 Identify Documentation & Handover One Week 2 Initialize Hyper Care Parallel Run With internal or outside support vendor Two week 3 Execute On-Demand support Customer chooses location (Onsite, Offsite, Offshore)

7 On-Demand BPC Support: Features & Benefits Dedicated BPC center of excellence with more than 20 experienced resources Support during respective time-zones Seamlessly integrates into your company s existing SAP group Allocation of highly skilled resources with reduction in cost but increase in quality Assistance for period end closing, budget cycle prep support Flex support for off-hour, special initiatives, and rare events Period Resource Utilization reporting Custom Service Levels and Invoicing Plan Support Solutions tailored to fit your business requirements Support Cost $ Saved

8 Techwave Consulting

9 About Techwave Established in 2004 to provide clients a trusted strategic partner that provides cost effective services while providing the thought leadership. Focused on the providing solutions and services that become valuable IT assets Established Partnerships with SAP, IBM and Oracle Project success metric of 100%, within budget and on time Repeat engagements at every client Consistently ranked among Americas fastest growing companies Ranked in INC500 in 2011, 2012, 2013 and 2014 Ranked 9 th among fastest growing private companies in Philadelphia (PBJ 2012) Featured in CIO Review as 10 Most Promising Financial Software Integrators Featured in Forbes Magazine as 2014 Pennsylvania Technology Leaders

10 Solutions and Services SOLUTIONS Business Process Management Enterprise Resource Planning Enterprise Performance Management Business Analytics Strategy development, Strategy and Roadmaps Integrated planning Enterprise analytics deployment & execution Functional configurations Forecasting and financials Strategy and Roadmaps Modeling & Architecture Application development consolidations strategy Deployments of self- Metrics & Transformation Roll-out and Deployments and implementations service predictive Process intelligence & Data quality and Probability and cost analytics Monitoring conversions management Dedicated practices for Enable SOX, GMP and Test Automation Supply chain performance SAP, BW, BOBJ, BO-DS, Financial compliance management (SCPM) Tableau, Cognos, OB IEEE, Tools: SAP, Cognos, Microstrategy, Microsoft Hyperion BI implementation and Migration to HANA landscape Services: Advisory, Implementation, Training & Deployment, Support, Staff Augmentation

11 Outsourcing Solutions 1. Application Support (Help Desk) 2. Application Maintenance 3. Application Operations 4. Application Development End-user support for applications including: User Administration Call Recording Call Prioritization Call Monitoring Initial Triage Applications support services including: Analysis Functional Requirements System Design & Monitoring Configuration Break/Fix Provide patch release implementation and testing, database optimization, and interface management Provide Batch Job Management, Application Security, Release Changes, Version Control, and Change Control Provide application and database monitoring Perform maintenance and tuning Provide leadership, resources, and support for upgrades, implementation of new module and new ABAP customization Services including: Analysis Functional Requirements Technical Specifications System Design Configuration / Programming Testing and Implementation 5. Database Management 6. Relationship & Account Management 7. Operating System and Infrastructure 8. Service Management Provide database management services including: Administration and Tuning Extension Management Monitoring Single Point of Contact Service delivery compliance management Service SLO and quality management System management services including: Backup and Recovery Operating System Updates Incident and Change Management Performance Management Network and Security Management Operate and measure service against SLOs including: SLO Management Service Reporting Issue Management QA Reviews Risk Reviews

12 Capability: Core Strength Key elements to deliver projects successfully, on time, within budget End to end project delivery with 100% success ratio ERP & Analytics ERP, BI, BW, Mobility Process driven dashboards EPM BOPC Hyperion Domain understanding, highly skilled team Management Consulting Technology solution plus business process modeling BPM/BPO BPO BPM EIM MDM Big Data HANA Industry focus, Big-Data service offerings Partners : SAP Microsoft IBM Software AG

13 Service Portfolio Service Offering Onsite Business Consulting Remote Administration Remote Configuration Remote Development Application Management Services End-to-end implementation Description Coordinating project work between client site and GDC Manage issues and changes on the project effectively Client installation, landscape design Security design and testing Transport management Performance tuning Setting up global and local configuration offshore Providing support during design phase Developing functional project deliverables offshore Remote development of RICEFW (Reports, Interfaces, Conversions, Extensions, Forms and Workflow) Use of QRM framework, best practices, templates, checklists, and guidelines Tight integration and multi-level communication channels with onsite teams Break Fix and Incident support Application Enhancements System operation and monitoring

14 Why Techwave

15 Awards and Recognition Consistently rated amongst America s fastest growing private companies:

16 Partners Strong partnerships with leading software providers including SAP which allow us to leverage their expertise especially when we innovate to extend solutions and provide accelerators to our customers.

17 Global presence Exton, Houston, New Jersey (USA) Dubai, Abu Dhabi (UAE) Damam (Saudi Arabia) Johannesburg (SA) Singapore Hyderabad (India)

18 Thank You! Phone: