Unlimited Server 24/7/365 Support

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1 Unlimited Server 24/7/365 Support Unlimited Server Support from System Architects covers your Windows servers, Linux servers and virtual machines. Your servers are monitored and managed 24 hours a day, 7 days a week, 365 days a year for a true round the clock coverage. With our two call centres monitoring and managing your IT environment round the clock for a fixed per device monthly rate. Your business will see lower downtimes, better security, better performance and higher employee satisfaction. Remote Support Coverage* Realtime 24/7/365 Monitoring 24/7/365 Live Support Technicians Cost Per Month** Physical Windows Server - as low as $89.35 Physical Linux Server - as low as $98.55 VMware vsphere Hypervisor - as low as $91.70 VMware Server - as low as $81.85 Hyper-V Server - as low as $76.45 Support Types Phone Remote Onsite with Managed IT* Server OS Supported Windows Severs 2008 Windows Severs 2008 R2 Windows Severs 2012 Windows Severs 2012 R2 Linux Servers All Versions Supported Virtual Machines HyperV and VMware Remote Support & Monitoring Tools Monitoring Tools and Remote Access Tools included. On-site Supported Services Add Managed IT or IT Consulting Services to have On-Site support added to your Unlimited Server Support. Key Partners Dell, HP, Lenovo, EMC, Apple, Microsoft, VMware, Veeam, Intel, Check Point, SonicWall, Segate, Ingram Micro, Citrix, Vembu, Sophos, Cisco, Adobe, Intermec Honeywell, Motorola, Synnex, BlueStar, TechData, CDW, Symantec, Sophos. For a full list contact your Account Executive. Related Services Unlimited Help Desk Support Managed IT Support or IT Consulting Private Cloud Hosting Enterprise Hardware Offsite Backup Voice Over IP *Some support services require onsite support or level two support that is covered by System Architects Managed IT or IT Consulting services. **Prices and support coverage and technologies are subject to change without notice.

2 Windows Server Managment Categorization of incident/ problem / change & escalating the ticket to the appropriate support team Create and manage user account/profile Relevant component upgrades and/or changes based on IT policies. Management of all server backups Scheduling and verifying server operating system / file system backups Management of all server restoration Automated monitoring of server with thresholds Automated reporting of server anomalies Automated Service Desk notification Antivirus protection Manage license compliance Patch management (based on standard monthly Risk Analysis). Server image and/or file system(s) restoration Install applications Enabling roles and features Disabling roles and features Setting up scheduled tasks Backup using backup manager Operating system upgrades and revisions based on the IT policies. SSL certificates Installations Escalated Incidents / Changes which require co-ordination with Managed IT, Client Internal IT Support Team or Vendor Implementing Exchange organization wide changes which require impact analysis Server Application updates upon request User account management in 3rd party software Proactive Patch management following Change management practices Uninstalling of application and decommissioning of server

3 Linux Server Managment Categorization of problem / change & escalating the ticket to the appropriate support team Create and manage user account Daily server operating system / file system backups Automated reporting of server anomalies Automated Service Desk anomalies Application install Apache module configuration (if needed) Escalated Incidents / Changes which require co-ordination with vendor SSL certificates installations Manage license compliance Patch Management Security related Configuration NTP Configuration Antivirus Protection (if needed) Setting up schedule cron jobs Log Management SSH Configuration Network Configuration Basic FTP Configuration (if needed) MySQL schedule jobs FTP user management MySQL user management MySQL backup schedule task MySQL Database Creation PHP myadmin configuration Basic Apache Configuration

4 VMware Management Health Check for VMs and ESX/ESXi host Monitoring for availability, performance and health status Monitoring clusters and storage resources Creation of Templates VMware client update of VMs Management of Distributed Resource Scheduler Virtual Machine creation through vcenter VM cloning VM Snapshot Backups Virtual Machine migration Network VLAN Management Management of Fault Tolerance Performance tuning of ESX/ESXi server Management of Alarms and Events Patch Management Storage Management Adding storage through vsphere Assign LUN to ESX/ESXi host

5 Hyper-V Management Perform Patch updates Create VM's, Vitural Disk's and install guest OS Management of VM High Availability Managements of VMs Management virtualization hosts and storage resources Manage Virtual Networks Management Virtual Machine Snapshots Migration of virtual machines between hosts Manage the Hardware availability for the VMs Management of Failover Cluster Managing Virtual Hard disk Manage Memory Allocation Performance tuning Manage Live & Storage Migration Manage High Availability Roles

6 Full Services Technology Solutions System Architects is a leading Canadian Outsourced IT Services firm providing a wide range of enterprise level IT services that today s businesses need to succeed in a global market. A federally incorporated company based in Toronto, System Architects, established in 1997, has three offices globally, three data centres and two call centres designed to support a wide range of IT services. 32 fulltime IT staff with available capacity to support up to an additional 50 IT staff, we provide a complete range of resources capable of delivering on a wide range of IT projects. OUTSOURCED IT SERVICES SOFTWARE DEVELOPMENT PRIVATE CLOUD HOSTING CONSULTING Provides your business with a fully Teams that design, develop, test & Three data centres across the GTA When it comes to IT Consulting, we functioning IT department without provide ongoing level one and two provide the cloud services that host have the depth and breadth to help the need to maintain full time IT support customized to your unique your buisness IT systems with you design and implement the staff. With a wide range of support requirements, with a wide range of seamless integration into our other correct solution. A simple retainer options you can select the level of supported languages, database, IT capabilities. Its a simple & cost based model allows for an easy way support your business needs. technologies and hosting effective hosting solution. for your team to engage ours. solutions. OFFSITE BACKUP DISASTER RECOVERY VOICE OVER IP ENTERPRISE HARDWARE Our two data centres provide full Combining our IT Consulting, Our full range of VoIP services Never again pay retail prices for your offsite backup services for both Private Cloud and Enterprise include fully supported and hosted business enterprise hardware. Our PCs and Servers. Your data is Hardware capabilities we can PBX systems located in our Data wide range of partnerships and safe, secure and kept in Canada. design, deploy and support DR Centres located within the Greater purchasing power gives you a simple solutions that can fit your business Toronto Area. cost effective way to get the goals and budget. infrastructure your business needs. toronto based over 30 employees three data centres two 24/7 call centres est p: t:

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