Job Descriptions REMEDY. Job Code: 4870 Level 2 Support. Skill: Remedy Experience: 3-6 yrs Location: Chennai. Candidate Profile: Mandatory Skills:
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1 Job Descriptions REMEDY Job Code: 4870 Skill: Remedy Mandatory Skills: Experience with Windows Server 2003 Experience with SQL Server 2005 Experience with Linux SLES 9 Experience with the vi editor Experience with Oracle 9i; SQL*Plus is a must; strong SQL skills necessary Exposure to Perl, C, Java, and Windows.NET programming languages Additional Skills / Knowledge Preferred: Familiarity with BMC/Remedy ARS software (versions 6.2 and 7.1) Familiarity with BMC/Remedy Service Desk 7.1 and the CMDB Windows/Unix/Linux scripting experience.net programming experience Java and Java Script programming experience Web Service programming experience Familiarity with Microsoft IIS and HTML Job Profile: Development responsibilities for GIRS (Remedy), BMC/Remedy Service Desk, and newscale Request Center applications. Responsible for following Ford Motor Company standard development processes. Involved with Analyzing, Designing, Building, Testing and Implementing new solutions and customizations Must be able to follow a provided Change/Release Management Process to migrate application code from Development to Production.
2 DB2 DBA on Mainframes Job Code: 6142 Skill: DB2 DBA on Mainframes 3-4 year of experience in DB2 Database Administration Knowledge on RRDF/Adabas/IDMS/Huron is preferred. Advanced knowledge of DB2 Physical database tuning and implementation Advanced knowledge of SQL tuning Advanced knowledge of BMC Change Manager Advanced Knowledge of BMC Catalog Manager Advanced knowledge of various DB2 Utilities Advanced knowledge on Catalog tables Working knowledge on DB2 V 9.1 new features Working knowledge on Endeavor Working knowledge on Stored Procedures Working knowledge on Main-view,Query Monitor,QMF and Log Analyzer tools Solaris L2 Job Code: 7953 Skill: Solaris Very strong Solaris 10 & Solaris 8 knowledge with 4+ yrs of hands on experience in system administration. Minimum 2+ years of experience on Veritas volume manager & SVM. Minimum 2+ years of experience on Veritas Cluster services and Sun cluster. Knowledge on Storage fundamentals, seos, netbackup, Tivoli is desirable. Other operating system knowledge is desirable.
3 SOLARIS L3 Job Code: Level 3 Support Skill: Solaris Experience: 6-8 yrs 5 + yrs of Exp. in the below mentioned skills Solaris 8 and Solaris 10 Bourne shell, C shell, and Korn shell scripting Perl Solaris Volume Manager / Disksuite Solaris Zones Solaris ZFS Sun Cluster Veritas Volume Manager Veritas VxFs Veritas Cluster Server etrust EHPAS Excellent communication is mandatory Job Profile: Provides escalated support and leads troubleshooting and incident resolution for system hardware, software, and operating systems May design and develop specialized automation tools, scripts, and processes for the administration and performance monitoring of system hardware and software ORACLE DBA Job Code: 4927 Skill: Oracle DBA Job Description: Should have minimum 4 years production support experience in supporting large databases in oracle 8i,9i,10G under Unix environment 4-5 years of Hands on experience in administering Oracle database on Unix/Windows platform, version 9i or above. Experience in RMAN, RAC, DATAGUARD implementations Backup and recovery using RMAN tool is a must Use of e xport and import utilities Experience in installing oracle software and patching. Database upgrade/migration
4 Scripting and is ITIL framework knowledge. Should be able to schedule jobs using cronta b Experience in handling Partition tables, multiple production large databases Good knowledge of installation, configuration, monitoring, backup and recovery strategy for Oracle databases as well as performance tuning. Linux Job Code: Skill: Linux Candidate Profile Server OS OEM's certification (e.g. Windows MSCE or Linux certification) and at least 3 years of Server administration and troubleshooting experience. Server HW knowledge including remote server administration cards, RAID, HBAs, NICs etc. Good written and oral communication skills Expertise with the following a plus (helpful for QAC Testing): Tivoli Storage Manager, EHPAS, MacAfee Virus Scan, DB2 Connect, Unix Discovery Tool, Tivoli, Cristie Bare Metal Restore, SMS Broad understanding of networking and storage concepts a plus Experience with Oracle, SQL Server, WAS and IIS a plus Job Profile: 3rd level support for Linux and Windows OS 1. Provide on-going 3rd level technical support globally for MS Windows and SuSE Linux Enterprise Server Operating System server loads by monitoring the GIRS queues 2. Re-assigning mis-queued GIRS tickets to appropriate queues, initial customer contact, problem troubleshooting and resolution, escalations to OS OEM as required. Basic administration of Testing Lab servers (QAC, FSIL, RAS environments) 1. Process requests to stage servers (physical or virtual) in any of the Testing Labs. 2. Monitor GIRS queue for lab requests. 3. Installing certified Windows or Linux OS (e.g. Windows 2003, Windows 2008 (Standard Edition / Enterprise Edition), SuSE Linux 9, SuSe Linux 10, 64bit and 32-bit versions) on a variety of physical and server hardware configurations remotely (ILO/RSA/VC) Quality and Certification (QAC) Tester 1. Conduct testing of Operating Systems and related components when they are submitted to the QAC. 2. Follow installation guide (submitted with each component) and provide feedback via online QAC tool. Tester passes, fails or returns component based on outcome of testing. Follow test matrix (submitted with each component) and provide feedback.
5 3. Occasionally, Off-hours support may be required to respond to emergency/urgent situations. Windows SMS Job Code: Level 3 Support Skill: Windows SMS Experience: 6-8 yrs Knowledge of computer operations and server environment required 6 years of experience and operational knowledge of Core Microsoft Systems Management Server (SMS) 2003 & System Center Configuration Manager (SCCM 2007) 2 years of experience and operational knowledge of Microsoft Operations Manager (MOM) & System Center Operation Manager (SCOM 2007) Extensive knowledge of the Microsoft windows based operating systems and the Active Directory. Basic knowledge of the Windows Management Instrumentation (WMI) Basic SQL Query writing experience. Excellent analytical skills. Excellent writing and oral communications Excellent interpersonal skills Motivation for achievement. Basic project management skills required Experience with change control management and quality assurance preferred Experience leading SMS technical team and dealing with large numbers of customers preferred Job Profile Provide 24/7/365 support for SMS production on a Global Basis Support for Security and Control processes Ensure performance to SLA Critical/High Priority patches deployed to 80% Clients 72 hours. Maintain separation of duties Perform SMS administration functions on a global basis Provide metrics and status reports Oversee incident and problem resolution Manage MOM monitoring processes and procedures for SMS. Manage MOM infrastructure server and applications.
6 Manage MOM Tivoli GIRS interface process for SMS. Operations staff to perform the following tasks related to SMS / MOMs Provide onsite coverage 4AM 8PM Monday Friday Provide 7/24 on call support as required 30 minute OLA. Provide operational assistance as required in the development and test environments. Write and maintain automation scripts for the SMS/MOM environment. Assign, maintain, and audit user accounts. Act at a first level contact for SMS / MOMs server issues. Migrate the SMS infrastructure to new releases and versions on a global basis after developmental certification. Assist the SMS development team in the certification of new releases and patches to the SMS infrastructure. Manage the sever software / hardware upgrades on a global basis. Manages the process of SMS software delivery package creation, software pushes to clients, SMS client/server communication configuring and troubleshooting, hardware/software inventory maintenance, SMS infrastructure documentation, and develops processes.
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