Global Professional. Hosted Managed Services

Size: px
Start display at page:

Download "Global Professional. Hosted Managed Services"

Transcription

1 Global Professional Hosted Managed Services TM

2 Racami, LLC is a global independent provider of IT support services and applications, technology and infrastructure consulting. For over 7 years we have been delivering innovative support and managed services solutions to clients in a broad array of industries across North America, Europe and Asia.

3 Solutions to Meet Your Needs Managed Service Designed to specific customer requirements Manage all or part of a customer s environment 24x7 service options Range of managed services includes: Service desk Help desk for clients Applications management Middleware management Database management Infrastructure management Dedicated service management team Focused account management On Demand Support Ad hoc access to Racami s expert support team Communication lifecycle support Supplements customer s internal resources 24x7 backfill support Holiday support Specialist advice Project assistance On Demand monitoring Application & middleware processes Database Server & operating system Flexible And Tailored Service At Racami, we recognize that no two businesses are exactly the same thus we tailor our solutions to meet your specific business requirements. We can provide a fully outsourced 24x7 managed service through to On Demand ad hoc support that supplements your internal team. Options are available for both remote and local on-site resources. Dedicated Managed Services Team Our highly trained and experienced team is fully dedicated to managing and supporting our client s mission-critical applications and underlying technology infrastructure including private clouds. Our consultants bring with them years of experience, specialist industry knowledge and vast product knowledge which allows them to quickly tackle the most complex issues. Accessible Service Consultants Racami service consultants are available 24x7. In situations that provide cost savings and add value to our customer engagement, we are able to incorporate both on-shore and off-shore resources into our service delivery. Such resources are closely managed by Racami to ensure the same high level of service is achieved. Comprehensive Environment & Application Support Applications HP Exstream, GMC Inspire, Exact Target Middleware Complete Solimar s Solution suite including SOLitrack Enterprise Dashboard, Passport Design Studio & Process Automation Database SQL Server, Oracle, MY SQL, DB2 Infrastructure Microsoft, Oracle, IBM, HP, Cisco, VMware, EMC, and more

4 Reliable Processes Our clients benefit from best practices for processes and methodologies. We operate a 24x7 service desk and web-based customer portal. We have an excellent track record in meeting our client service levels (SLAs). Proactive Approach Racami s managed services are proactive in nature to ensure your systems remain stable, secure and perform optimally. Our automated monitoring tools operate around-the-clock enabling us to detect and address potential problems before they occur. Managed Services Tailored & flexible service 24x7 Service Desk 24x7 Customer Portal Level 1, 2, 3 support Agreed Service Levels ITIL-based Service Delivery & Service Management Processes Vendor liaison Management reporting Technical Support Level 2 and 3 functional support Incident & Problem Management Liaison with Xerox Global Support Customizations & enhancements Patch management & upgrades Training and mentoring Innovative Solutions Racami leverages the latest technologies to provide our customers with innovative and cost effective solutions such as Infrastructure as a Service (Iaas), Platforms as a Service (PaaS) and private cloud solutions. Our infrastructure hosting services are deployed at Tier #1 data centers. Seamless Transition Racami has developed a proven transition process that minimizes business disruption for your organization ensuring the switch to a new service provider is painless and efficient. TM Application Support Incident & Problem Management Optional proactive database monitoring& management Security administration Performance tuning Capacity planning Data archiving Backup & recovery Database health checks Refreshes, restores & clones Patch management & upgrades

5 Service Onboarding Racami s consulting team implements functionality into the client s environment. We will leverage the knowledge of our project team. There are still some things our Support team need to do to fully on-board a client: Understand the Client s internal support processes (e.g. incident/problem management, change/release management, escalation, etc) Understand relevant Client policies and procedures Integrate Client into Racami s internal support infrastructure and processes Establish remote connectivity Create support documentation Production handover Multiple Racami Support staff will be involved in transition process including Solution Architects, Account Managers, Project Managers, QA Managers, and Developers. Typical Support Lifecycle Start of Support Transition Go Live End of On-site Post Go Live Support 3 Months After Go Live 12 Months After Go Live Support Activity Racami Support Activity Internal Client Knowledge Ongoing Baseline Support Time

6 Service Hours & SLAs Standard Service Hours 8.00am to 5.00pm, Monday-Friday EST, excluding public holidays Service Levels for Incidents & Technical Support Service Levels Priority 1 Priority 2 Priority 3 Priority 4 Acknowledge 1 Hour 2 Hours 8 Hours 16 Hours Response 2 Hours 4 Hours 16 Hours 4 Days Project Assistance Project = non-break-fix work that can be pre-scheduled Resourcing depends on project size with appropriate lead times given

7 Service Options & Fees Support Transition Estimated 3-4 days One-off fee charged on T&M basis at $175.00/hr. Total Estimated Fee $5,250 Ongoing Support - Option One Sample Pricing Fee Priority Level Support $1,250 /mo. Prepaid Support (1st 3 months = 100 hrs/mo) $18,750 /mo. Prepaid Support (next 9 months = 16 hrs/mo) $3,000 /mo. Total Support Fee (1st 3 months) $20,000 /mo. Total Support Fee (Next 9 months) $4,250 /mo. Total Annual Fee $98,250 Ongoing Support - Option Two Sample Pricing Fee Priority Level Support $1,250 /mo Prepaid Support (300 hrs) $56,250 Total Annual Fee $71,250 Notes: 1. Prepaid Support time can be used for any services of support activity. 2. Excess support (beyond Prepaid Support) will be charged on a T&M basis at $ per hour. 3. All rates/fees are exclusive of GST. 4. Further key assumptions detailed in proposal.

8 About Racami, LLC. Founded in 2008, Racami, LLC. is an Atlanta, GA based integration services firm with development offices in Argentina, India, and the Philippines. As a valued partner, Solimar and Racami have worked together to integrate Solimar Systems full suite of solutions as well as many industry leading document technologies into a customizable web dashboard that provides corporations visibility into their workflow processes and operations. TM For more information on CIS, please contact: Office: Racami LLC. All rights reserved. All trademarks are the property of their respective owners.

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Innovation through Outsourcing

Innovation through Outsourcing Innovation through Outsourcing Timothy Gehrig timothy.gehrig@cedarcrestone.com David Moore david.moore@cedarcrestone.com Agenda Expectations CedarCrestone Introduction Market Direction Outsourcing Solutions

More information

Unlimited Server 24/7/365 Support

Unlimited Server 24/7/365 Support Unlimited Server 24/7/365 Support Unlimited Server Support from System Architects covers your Windows servers, Linux servers and virtual machines. Your servers are monitored and managed 24 hours a day,

More information

HP Customer Support. Remote Server Management. an Outtasking Solution Outline

HP Customer Support. Remote Server Management. an Outtasking Solution Outline HP Customer Support Remote Server Management an Outtasking Solution Outline Andreas Meinert Support Solution Architect DataCenter Solution Services, HP Germany 2004 Hewlett-Packard Development Company,

More information

EMC Data Protection Advisor 6.0

EMC Data Protection Advisor 6.0 White Paper EMC Data Protection Advisor 6.0 Abstract EMC Data Protection Advisor provides a comprehensive set of features to reduce the complexity of managing data protection environments, improve compliance

More information

S&T Outsourcing Services Portfolio. Zagreb, 03.11.2011.

S&T Outsourcing Services Portfolio. Zagreb, 03.11.2011. S&T Outsourcing Services Portfolio Zagreb, 03.11.2011. Definition Portfolio of product support and professional services that are brought together to provide the client with the IT infrastructure, enterprise

More information

Mark InfoTech. Expert IT Solutions that work for your business

Mark InfoTech. Expert IT Solutions that work for your business Mark InfoTech Expert IT Solutions that work for your business CORE SERVICES REMOTE SAP BASIS ADMIN REMOTE DATABASE MANAGEMENT REMOTE SERVER ADMIN REMOTE INFRA SERVICES REMEDY IMPLEMENTATION BMC REMEDY

More information

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always.

Service Offerings. Ensuring IT Resources are available, reliable, scalable & manageable always. Service Offerings Ensuring IT Resources are available, reliable, scalable & manageable always. SNICare has divided its end-to-end offering into three main segments which covers all the aspects of the IT

More information

LHRIC Network Support - Additional Service Features

LHRIC Network Support - Additional Service Features LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number

More information

Optimised Managed IT Services, Hosting and Infrastructure. Keep your business running at peak performance

Optimised Managed IT Services, Hosting and Infrastructure. Keep your business running at peak performance Optimised Managed IT Services, Hosting and Infrastructure Keep your business running at peak performance Managed Services from your Trusted Advisor Looking for comprehensive, expert support? As a trusted

More information

Xerox Print Monitoring Service (XPMS)

Xerox Print Monitoring Service (XPMS) Xerox Print Monitoring Service (XPMS) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and Design are

More information

Cloud Computing: It s In Your Future. What You Need to Know about Logicalis and Cloud Computing

Cloud Computing: It s In Your Future. What You Need to Know about Logicalis and Cloud Computing Cloud Computing: It s In Your Future What You Need to Know about Logicalis and Cloud Computing Cloud computing is a transition that is changing the way you will buy, build, operate and consume information,

More information

IT Enterprise Services

IT Enterprise Services IT Enterprise Services Capita Private Cloud Agile Infrastructure-as-a-Service (IaaS) Cloud potential unleashed Cloud computing at its best Cloud is now an integral part of every IT strategy. It reduces

More information

On-Demand SAP BPC Support

On-Demand SAP BPC Support On-Demand SAP BPC Support Content Solution Overview Introduction to SAP RDS Solutions Solution Details SAP BPC 10 Techwave Consulting Inc. Data source: Gartner Techwave BPC Center of Excellence Implementation

More information

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services

G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services G-Cloud II Services Service Definition Accenture Cloud Infrastructure Implementation Services 1 Table of Contents 1. Scope of our Services... 3 1.1. Data Centre Services... 3 1.2. Cloud Enterprise Services...

More information

Validating Enterprise Systems: A Practical Guide

Validating Enterprise Systems: A Practical Guide Table of Contents Validating Enterprise Systems: A Practical Guide Foreword 1 Introduction The Need for Guidance on Compliant Enterprise Systems What is an Enterprise System The Need to Validate Enterprise

More information

Data Center Services Achieve new levels of efficiency and flexibility

Data Center Services Achieve new levels of efficiency and flexibility Data Center Services Achieve new levels of efficiency and flexibility Data Center Services increase efficiency and flexibility of data center infrastructures Data center challenges Corporate data centers

More information

Product Overview. UNIFIED COMPUTING Interoute Database & Application Management

Product Overview. UNIFIED COMPUTING Interoute Database & Application Management Product Overview Interoute Database and Application Managed Services provide our clients with the peace of mind that their systems are managed by a team of experts around the clock. Our proven pedigree

More information

JBoss Enterprise MIDDLEWARE

JBoss Enterprise MIDDLEWARE JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware

More information

HP Infrastructure Management Services. Rely on the experts to reduce IT complexity and gain flexibility.

HP Infrastructure Management Services. Rely on the experts to reduce IT complexity and gain flexibility. HP Infrastructure Management Services Rely on the experts to reduce IT complexity and gain flexibility. Focus on the bigger picture. Meet and exceed your business goals without worrying about IT infrastructure.

More information

Managed Data Center Operation and continuous transformation of data center environments

Managed Data Center Operation and continuous transformation of data center environments Managed Data Center Operation and continuous transformation of data center environments Managed Data Center In order to improve their IT and thus give their business an added boost, enterprises are constantly

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

DIXIT INFOTECH SERVICES

DIXIT INFOTECH SERVICES DIXIT INFOTECH SERVICES Dixit Infotech Services is a Total IT Solutions and Services provider offering a diverse range of IT products (hardware and software), solutions and services. We are headquartered

More information

Pentaho Enterprise and Community Editions Feature Comparison

Pentaho Enterprise and Community Editions Feature Comparison Pentaho Enterprise and Community Editions Feature Comparison Copyright 2008 Pentaho Corporation. Redistribution permitted. All trademarks are the property of their respective owners. For the latest information,

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description

Data Backup and Restore (DBR) Overview... 2. Detailed Description... 3. Pricing... 5 SLAs... 5 Service Matrix... 6. Service Description Service Description Data Backup and Restore (DBR) Terremark s Data Backup & Restore provides secure, streamlined online-offsite data storage and retrieval that is highly scalable and easily customizable.

More information

Carahsoft End-User Computing Solutions Services

Carahsoft End-User Computing Solutions Services Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services

More information

odyssey a tyler courts & justice solution

odyssey a tyler courts & justice solution odyssey a tyler courts & justice solution Real Value Every Day Support Services that maximize your Odyssey investment Our promise: predictable pricing, industry-leading technology and reliable performance

More information

ENABLING TODAY S WIRELESS ENTERPRISE

ENABLING TODAY S WIRELESS ENTERPRISE ENABLING TODAY S WIRELESS ENTERPRISE Whether you are an employee on the go or a customer exploring information, everyone expects instant access to information. The proliferation of mobile phones, tablets

More information

S T A F F I N G P R O D U C T E V A L U A T I O N & D E V E L O P M E N T

S T A F F I N G P R O D U C T E V A L U A T I O N & D E V E L O P M E N T E R P C O N S U LT I N G M A N A G E M E N T & B U S I N E S S C O N S U LT I N G A D V I S O R Y S E R V I C E S S T A F F I N G P R O D U C T E V A L U A T I O N & D E V E L O P M E N T I T M A N A G

More information

flex support Service Overview

flex support Service Overview NTS Technology Partners introduce NTS FLEX a unique portfolio of Managed Services, Cloud and Support solutions for any business size. flex support Service Overview Version 1.1 For Further Information see

More information

w w w. s t r a t u s. c o m

w w w. s t r a t u s. c o m Managed Services Buying Guide Eight ways to sustain 99.999% SLAs for vital business processes. In the real world. w w w. s t r a t u s. c o m Mission-critical SLAs demand mission-critical managed services.

More information

Platform as a Service

Platform as a Service Platform as a Service Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service Hosted Exchange Colocation

More information

Invest in your business with Ubuntu Advantage.

Invest in your business with Ubuntu Advantage. Invest in your business with Ubuntu Advantage. Expert advice. Specialist tools. Dedicated support. Introducing Ubuntu Advantage Contents 02 Introducing Ubuntu Advantage 03 Ubuntu Advantage 04 - Landscape

More information

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured.

Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. Testing Platform-as-aService Get Significant Application Quality Improvement without Major Investment Performance driven. Quality assured. TPaaS providing testing on demand, using the Capgemini Cloud Application

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

DATABASE ADMINISTRATION (DBA) SERVICES

DATABASE ADMINISTRATION (DBA) SERVICES DATABASE ADMINISTRATION (DBA) SERVICES Expert, Cost-effective DBA Services As An Extension of Your IT Staff Connectria s Database Administration Services allow you to free your staff and resources to focus

More information

Outsourcing. w os WORKPLACE. it os IT SERVICE MANAGEMENT SERVICES BPO OUTSOURCING. ITO dos DATACENTER OPERATION SERVICES.

Outsourcing. w os WORKPLACE. it os IT SERVICE MANAGEMENT SERVICES BPO OUTSOURCING. ITO dos DATACENTER OPERATION SERVICES. IT ITO dos DATACENTER OPERATION w os WORKPLACE OPERATION OUTSOURCING a os APPLICATION OPERATION it os IT SERVICE MANAGEMENT BUSINESS PROCESS BPO OUTSOURCING o ss OUTSOURCING SUPPORT Outsourcing Companies,

More information

Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services

Logicalis Managed Service Strategy & Support. Geraldine Moatti Proposition Manager, Services Logicalis Managed Service Strategy & Support Geraldine Moatti Proposition Manager, Services 1 I don t want to be a Technology Operator Or how do I deliver business differentiation? Support business growth

More information

Position Description

Position Description Position Description Position Title: Group/Division/Team: WebCenter / UCM Technical Support Business Technology Services Group / IT Operations Division Date: December 2011 Reports To: Roles Reporting To

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE

FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE FULLY MANAGED SERVICE COMPLETE SUPPORT FOR YOUR MOBILE ENTERPRISE At Spirit, we realise that our customers are looking for choice, flexibility and value. That s why we have developed our special Fully

More information

Datasheet FUJITSU Cloud Monitoring Service

Datasheet FUJITSU Cloud Monitoring Service Datasheet FUJITSU Cloud Monitoring Service FUJITSU Cloud Monitoring Service powered by CA Technologies offers a single, unified interface for tracking all the vital, dynamic resources your business relies

More information

Monitoring, Managing, Remediating

Monitoring, Managing, Remediating MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard

More information

Advisory Consulting. Maintain and support critical business applications with Managed Services

Advisory Consulting. Maintain and support critical business applications with Managed Services Advisory Consulting Maintain and support critical business applications with Managed Services PricewaterhouseCoopers Managed Services solutions are tailored to the specific needs of business and government

More information

Application Management Services (AMS)

Application Management Services (AMS) Contents 1. AMS : An Overview 2. AMS : Models 3. Delivery Organization 4. Processes & Tools 5. Transition Methodology 6. Pricing Application Management Services (AMS) Enterprise Application Services Capability

More information

Cloud-based Managed Services for SAP. Service Catalogue

Cloud-based Managed Services for SAP. Service Catalogue Cloud-based Managed Services for SAP Service Catalogue Version 1.8 Date: 28.07.2015 TABLE OF CONTENTS Introduction... 4 Managed Services out of the Cloud... 4 Cloud-based Flexibility, Efficiency and Scalability...

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

Xerox Remote Infrastructure Monitoring (XRIM)

Xerox Remote Infrastructure Monitoring (XRIM) Xerox Remote Infrastructure Monitoring (XRIM) Service Description G-Cloud : Lot 3 : Software as a Service (SaaS) April 2014 Version 1.0 2014 Xerox Corporation. All rights reserved. Xerox and Xerox and

More information

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS)

BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) BridgeConnex Statement of Work Managed Network Services (MNS) & Network Monitoring Services (NMS) 1. Introduction This Statement of Work (SOW) is an appendix to the existing Master Services Agreement between

More information

Asia Pacific Managed Services Operational Excellence. Anywhere

Asia Pacific Managed Services Operational Excellence. Anywhere Asia Pacific Managed Services Operational Excellence. Anywhere Contents 02 03 04 05 06 07 Experience Portfolio Options Data Center Facilities Disaster Recovery KPIs & SLAs Methodology CSG is one of the

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

Running Mission-Critical Enterprise Applications in Private and Hybrid Cloud Environments

Running Mission-Critical Enterprise Applications in Private and Hybrid Cloud Environments Running Mission-Critical Enterprise Applications in Private and Hybrid Cloud Environments Working in Partnership Today s Presenters Working in Partnership Paul Calvert IT Services Solution Line Director

More information

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION

REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION REDCENTRIC INFRASTRUCTURE AS A SERVICE SERVICE DEFINITION SD021 V2.2 Issue Date 01 July 2014 1) OVERVIEW Redcentric s Infrastructure as a Service (IaaS) enables the to consume server, storage and network

More information

JBoss Enterprise MIDDLEWARE

JBoss Enterprise MIDDLEWARE JBoss Enterprise MIDDLEWARE WHAT IS IT? JBoss Enterprise Middleware integrates and hardens the latest enterprise-ready features from JBoss community projects into supported, stable, enterprise-class middleware

More information

Appendix C Pricing Index DIR Contract Number DIR-TSO-2724

Appendix C Pricing Index DIR Contract Number DIR-TSO-2724 Appendix C Pricing Index DIR Contract Number DIR-TSO-2724 Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) Amazon Web Services (AWS) is a comprehensive cloud services platform that offers

More information

API Management: Powered by SOA Software Dedicated Cloud

API Management: Powered by SOA Software Dedicated Cloud Software Dedicated Cloud The Challenge Smartphones, mobility and the IoT are changing the way users consume digital information. They re changing the expectations and experience of customers interacting

More information

Cloud Computing Services

Cloud Computing Services Cloud Computing Services Thinking About Moving to the Cloud? How you get to the cloud is as important as being there, because being in the cloud isn t enough. Your access needs to be synced with your overall

More information

Management Packs for Database

Management Packs for Database Management Packs for Database Diagnostics Pack for Database Oracle Diagnostics Pack for Database offers a complete, cost-effective, and easy to use solution for managing the performance of Oracle Database

More information

Altiris IT Management Suite 7.1 from Symantec

Altiris IT Management Suite 7.1 from Symantec Altiris IT 7.1 Achieve a new level of predictability Overviewview Change is inevitable for IT and it comes from several sources: changing needs from lines of business, managing and supporting too many

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

MS-20246: Monitoring and Operating a Private Cloud

MS-20246: Monitoring and Operating a Private Cloud MS-20246: Monitoring and Operating a Private Cloud Description This course describes how to monitor and operate a cloud with Microsoft System Center 2012 R2. This course focuses on how to manage and administer

More information

IT Services. Capita Private Cloud. Cloud potential unleashed

IT Services. Capita Private Cloud. Cloud potential unleashed IT Services Capita Private Cloud Cloud potential unleashed Cloud computing at its best Cloud is fast becoming an integral part of every IT strategy. It reduces cost and complexity, whilst bringing freedom,

More information

Cloud Courses Description

Cloud Courses Description Courses Description 101: Fundamental Computing and Architecture Computing Concepts and Models. Data center architecture. Fundamental Architecture. Virtualization Basics. platforms: IaaS, PaaS, SaaS. deployment

More information

HP CloudSystem Enterprise

HP CloudSystem Enterprise Technical white paper HP CloudSystem Enterprise HP Cloud Service Automation Design for Microsoft Windows VM with HP Data Protector Table of contents Executive summary... 2 HP CloudSystem Enterprise overview...

More information

PERFORMANCE Technologies A.E. June 2015

PERFORMANCE Technologies A.E. June 2015 PERFORMANCE Technologies A.E. June 2015 2 The Company PERFORMANCE TECHNOLOGIES S.A. is a specialist IT company with leadership position in highly prospective niche markets Provider of IT Solutions & Services

More information

10 Tips to Better Manage Your Service Team

10 Tips to Better Manage Your Service Team 10 Tips to Better Manage Your Service Team Service Management Recurring Services Solution Development & Mgmt Marketing & Sales Project Services Service Desk Field Services Managed Services Service Desk

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

IBM Smartcloud Managed Backup

IBM Smartcloud Managed Backup IBM Smartcloud Managed Backup Service Definition 1 1. Summary 1.1 Service Description The IBM SmartCloud Managed Backup service provides public, private and hybrid cloudbased data protection solutions

More information

MANAGED SERVICES FROM CIBER. Managing your Microsoft applications need not be a balancing act

MANAGED SERVICES FROM CIBER. Managing your Microsoft applications need not be a balancing act MANAGED SERVICES FROM CIBER Managing your Microsoft applications need not be a balancing act MANAGED SERVICES FROM CIBER 01 Take away the headache 02 What our customers say 03 Key features 04 Key customer

More information

Vodafone Private Cloud

Vodafone Private Cloud Vodafone Private Cloud Overview Vodafone Private Cloud is our dedicated public sector cloud service that connects you to your own private IL2/IL3 network and / or core government networks, including the

More information

Cloud Courses Description

Cloud Courses Description Cloud Courses Description Cloud 101: Fundamental Cloud Computing and Architecture Cloud Computing Concepts and Models. Fundamental Cloud Architecture. Virtualization Basics. Cloud platforms: IaaS, PaaS,

More information

Martin Plesner-Jacobsen Preben Berg

Martin Plesner-Jacobsen Preben Berg Martin Plesner-Jacobsen Preben Berg Do you want Backup or Availability? Legacy Backup for the Legacy Data Center RTO and RPO of hours/days RTPO

More information

MECOMS Customer Care & Billing As A Service

MECOMS Customer Care & Billing As A Service MECOMS Customer Care & Billing As A Service MECOMS As A Service. Your pay as you grow meter-to-cash solution. Introducing MECOMS As A Service, an innovative customer management and billing solution for

More information

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved.

KASEYA CLOUD SOLUTION CATALOG 2016 Q1. UPDATED & EFFECTIVE AS OF: February 1, 2016. Kaseya Catalog - 1 - Kaseya Copyright 2016. All rights reserved. KASEYA CLOUD SOLUTION CATALOG 2016 Q1 UPDATED & EFFECTIVE AS OF: February 1, 2016 Kaseya Catalog - 1 - Overview of the Kaseya Cloud Subscription Solutions The Kaseya Cloud solutions are designed to meet

More information

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

Hybrid Cloud Delivery Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER

Hybrid Cloud Delivery Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER Hybrid Cloud Delivery Managing Cloud Services from Request to Retirement SOLUTION WHITE PAPER Contents Executive Summary................................................ 1 Hybrid Cloud Delivery..............................................

More information

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support

More information

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8 NOC SERVICES OFFSITE, LLC 262 564 6400 0 of 8 OVERVIEW In today s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. Through the use of highly

More information

Cubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services

Cubic Live Services. Cubic Live s Strengths. Messaging Solutions & Services. Collaboration Solution & Services Cubic Live Services Messaging Solutions & Services Hosted / In-house of Exchange 2010 Hosted / In-house of Cube Mail / Zimbra Email Hosted / In-house of Cube MailBank Mail Archiving Solution Hosted / In-house

More information

Course Outline. Course Details Course code: 20246D Duration: 5 days Starting time: 9am Finishing time: 4.30pm Lunch and refreshments are provided.

Course Outline. Course Details Course code: 20246D Duration: 5 days Starting time: 9am Finishing time: 4.30pm Lunch and refreshments are provided. 20246- and Operating a Private General Description This course describes how to monitor and operate a cloud with Microsoft System Center 2012 R2. This course focuses on how to manage and administer a cloud

More information

Susie Cummings Vice President John Kuchta Senior Consultant

Susie Cummings Vice President John Kuchta Senior Consultant Susie Cummings Vice President John Kuchta Senior Consultant About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled

More information

Restricted Document. Pulsant Technical Specification

Restricted Document. Pulsant Technical Specification Pulsant Technical Specification Title Pulsant Government Virtual Server IL2 Department Cloud Services Contributors RR Classification Restricted Version 1.0 Overview Pulsant offer two products based on

More information

WHITE PAPER June 2014. CA Nimsoft Monitor. Delivering a Unified Monitoring Architecture

WHITE PAPER June 2014. CA Nimsoft Monitor. Delivering a Unified Monitoring Architecture WHITE PAPER June 2014 CA Nimsoft Monitor Delivering a Unified Monitoring Architecture 2 White Paper: CA Nimsoft Monitor: Delivering a Unified Monitoring Architecture ca.com Table of Contents Executive

More information

Cloud vision and capabilities

Cloud vision and capabilities Nov 7, 2012 Cloud vision and capabilities - N-Cloud framework - Introduction Marv Mouchawar President, Cloud Services NTT DATA Inc Kazuhiro Gomi President & CEO NTT America Steve Nola CEO, Cloud Solutions

More information

QUMAS Remote Assist Program

QUMAS Remote Assist Program QUMAS Remote Assist Program A tailored approach to day-to-day application, server and change management, which is integrated into your existing support and SLA requirements to ensure optimal performance

More information

Network Management and Defense Telos offers a full range of managed services for:

Network Management and Defense Telos offers a full range of managed services for: Network Management and Defense Telos offers a full range of managed services for: Network Management Operations Defense Cybersecurity and Information Assurance Software and Application Assurance Telos:

More information

IBM Virtual Server Services. A smarter way to support and grow your business

IBM Virtual Server Services. A smarter way to support and grow your business IBM Virtual Server Services A smarter way to support and grow your business 2 IBM Virtual Server Services Take control of IT complexity, cost and security Are you managing a complex server infrastructure?

More information

INTELLIGENT EFFICIENT COMPETITIVE SOLUTIONS FOR YOUR IT OPERATIONS

INTELLIGENT EFFICIENT COMPETITIVE SOLUTIONS FOR YOUR IT OPERATIONS INTELLIGENT EFFICIENT COMPETITIVE SOLUTIONS FOR YOUR IT OPERATIONS Virtualization, Storage & Backup Application & Databases Monitoring Services Infrastructure Management Services Server & Desktop Network

More information

CA Automation Suite for Data Centers

CA Automation Suite for Data Centers PRODUCT SHEET CA Automation Suite for Data Centers agility made possible Technology has outpaced the ability to manage it manually in every large enterprise and many smaller ones. Failure to build and

More information

Client Study Portfolio

Client Study Portfolio Client Study Portfolio Client Study 1: UK District Council A re-architecture of the client s RAC Environment and full 24/7 support of the client s database systems thereafter has eliminated the risk of

More information

Managed Services Portfolio. MindCraft Software Pvt. Ltd.

Managed Services Portfolio. MindCraft Software Pvt. Ltd. MindCraft Software Pvt. Ltd. 2011 managed services We at MindCraft believe in a Partnership Engagement Model and endeavor to be an extension of your team, while we strive to deliver value to you and your

More information

Data Center. Business Intelligence. Enterprise Computing Solutions North America. Remote Monitoring & Management Solutions. arrow.

Data Center. Business Intelligence. Enterprise Computing Solutions North America. Remote Monitoring & Management Solutions. arrow. Business Intelligence Data Center Cloud Mobility Enterprise Computing Solutions North America Remote Monitoring & Management Solutions arrow.com Remote Monitoring & Management Solutions Remote Monitoring

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

Private Cloud for Dynamics AX

Private Cloud for Dynamics AX Private Cloud for Dynamics AX Why consider Private Cloud for Dynamics AX? Microsoft Dynamics AX is a flexible, feature rich product which, if managed and supported proficiently, delivers significant business

More information

Customer Support Services

Customer Support Services Customer Support Services THE NEXT GENERATION OF CUSTOMER SUPPORT LEADERSHIP OVERVIEW With customer satisfaction ratings that lead the industry, Commvault Customer Support Services is a combination of

More information

FLEXIBILITY AGILITY AVAILABILITY BOLSTER YOUR BANK S I.T.

FLEXIBILITY AGILITY AVAILABILITY BOLSTER YOUR BANK S I.T. CDW FINANCIAL SERVICES WE GET IT BOLSTER YOUR BANK S I.T. FLEXIBILITY of financial institutions are planning to outsource the same or additional IT services in the next 12 to 18 months.* AGILITY AVAILABILITY

More information

Submitted to: Service Definition Document for Database Management for IT Infrastructure Management

Submitted to: Service Definition Document for Database Management for IT Infrastructure Management Submitted to: Service Definition Document for Database Management for IT Infrastructure Management Table of Contents 1 Service Description... 3 2 Support Process and Methodology... 10 3 Standard Questionnaire...

More information

Exhibit to Data Center Services Service Component Provider Master Services Agreement

Exhibit to Data Center Services Service Component Provider Master Services Agreement Exhibit to Data Center Services Service Component Provider Master Services Agreement DIR Contract No. DIR-DCS-SCP-MSA-002 Between The State of Texas, acting by and through the Texas Department of Information

More information