Professional Customer Services

Size: px
Start display at page:

Download "Professional Customer Services"

Transcription

1 Professional Customer Services Public Cloud Services S.A.E. We facilitate the complicated Your IT, Our Concern Public Cloud Services S.A.E. PCS Page 1

2 PCS s Vision Our vision is to become the recognized leader by our customers in providing IT services and products in Egypt. PCS s Mission Providing innovative IT solutions to satisfy clients and bridging the gap between IT & business through a set of services and products which help IT departments to deliver most valuable, cost effective and best performance services to their organization. PCS s Values At PCS, we are committed to a set of core company values that guide our decisions as well as our long- term strategies. Our commitment to the success of every client we serve depends on these foundational values: PCS is your One- Call Source for providing Outsourcing Services, Hardware, Software & Support/Maintenance Services for SMEs (small & mid- sized enterprises) & MNCs (Multinational Corporations) through our professional team. Client Value Creation. Honesty and Integrity. Continuity & Perseverance. Alignment of technology with business needs. We personalize the IT experience for your organization with solutions tailored for the issues your business is facing. PCS seeks to maximize your realized return on investment, while minimizing the impact on your business. Additionally, we strive to provide a rather complete care that is often overlooked by our competitors. We try to meet the ever changing needs of our clients, plus adopt an innovative approach to solving IT problems. PCS s Professional Services Division is equipped to handle all your consulting requirements. Our consultants will work with you to ensure that your information technology is being effectively utilized and fulfilling all the needs of your business. Our consultants can assist you with IT analysis, review IT infrastructure, & services desk turnkey deployment. PCS offers a comprehensive spectrum of IT Solutions in Outsourcing Services, Supporting Services, Hardware, Software and Infrastructure Solutions. Our strategic partners: Microsoft, VMware, NetApp, Dell, Kaspersky & Huawei. Public Cloud Services S.A.E. PCS Page 2

3 PCS s Divisions Hardware Services. Hardware Maintenance Services. IT Outsourcing Services. Payroll Outsourcing Services. Hardware Division Focuses IT solutions to start, maintain and/or upgrade IT services. Deploying modern IT technologies is no longer a matter of selling IT equipment, It contains also all needed IT operational services and even IT Hosting. Cloud Computing is framework that contains all customers varying needs to operate their environments. Hardware division s mission is to provide complete services for public clouds including hosting, operations, management, back- up, and disaster recovery and even providing complete private cloud for our clients. In order to reach the above goal Hardware division will use all needed technologies as soon they are matured enough, secured enough and provide value of TCO and ROI to our customers. To reach the intended Hardware division s goal we utilize the following products: Client products Desktop- Notebooks Thin clients. Depending on business needs we can provide the suitable client solution ranging from Desktops to thin clients and Notebooks. Enterprise Products As a vital and performance affecting parameter in a cloud building solution, Enterprise items are selected to meet a cost effective and yet best performance scalable solution Servers Ranging from stand- alone uniprocessors to blade with multiple processor servers. Storage All needed connectivity and scalability for future growth as per business plan are considered when designing storage solution. Public Cloud Services S.A.E. PCS Page 3

4 Virtualization As the milestone in any cloud solution, Virtualization is built around the big players. Software Products Applications which provide direct functions to business are sized to accommodate the above resources for profitable business. Peripherals For managing the availability of system components and for profitable personal & group business and return of investment of systems which may be in warranty or in post warranty period lead us to partner with spare parts and peripherals providers, so we can supply our client with RAMs, HDs, USB devices, printer cartridges, printer spare parts, whole printers, etc. Hardware Maintenance Division PCS hardware maintenance services increase operational, efficiency, and Improve IT availability by enabling you to: Proactive and preventive problem resolution will reduce the chance of later service disruption Manage your IT budget with predictable, controllable, cost with various fixed cost pricing options, PCS enables easy budgeting for current and future needs Since hard to control variable cost are replaced by fixed costs. Eliminate the cost and headache of multiple services providers, with PCS s Multi- vendor capabilities, you can reduce the number of services providers you need to support. Our fixed, resident, and dedicated engineers at your company will help you to reach the highest level of support you are searching for as we will be a part of your business. Re- focus on your core business and managing more strategic initiatives while receiving the best IT support services available. PCS s Hardware Maintenance Division, not about replacing the defected parts only, our professional engineers through our preventive maintenance will guarantee your hardware always in a good manner Public Cloud Services S.A.E. PCS Page 4

5 Outsourcing Division Outsourcing Division focuses on helping you keep your business running on day- to- day basis. Our Outsourcing Division's proactive focus ensures that our technicians test and evaluate updates, patches, and threats before we install them in your environment to maximize your company's uptime and the life of your IT components. PCS Team helps your business with typical day- to- day and uncommon technology issues alike. We keep our teams up- to- date with the latest information the technology industry has available. This ensures that our solutions tailor technology around your needs rather than tailoring your needs to technology. PCS's approach, coupled with our dedication to personal & interactively service, has been directly responsible for the positive impact made on our clients; Businesses around Egypt rely on PCS's technical expertise and our dedication to personal service to appeal the issues they face. When you call upon PCS, you can be 100% confident that your issues will be treated as our own and addressed in a professional, timely and effective manner. PCS s Outsourcing Division keeps your businesses IT operations running day- to- day. PCS is an Egyptian based company with Egyptian staff members, They are dedicated to personalize the IT experience for each of our client. We work with clients to ensure they understand the benefits as well as the potential drawbacks of outsourcing their IT services. Our client focus and customized approach allow us to tailor our approach to supplement your existing IT resources or assume the role of your IT department. PCS understands that the Service Desk functions are not just about people logging incidents. Our Service Desk is the perfect integration of people, and standards to enable speedy and satisfactory incident resolution and improve the productivity of the end user. We can outsource different IT Job Posts starting from helpdesk staff till IT Project management. Managed IT Services What are Managed Services? Managed Services can be generically defined as running a service for a customer by a vendor on the agreed outcome measured as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for a fixed price. Certain components of managed service (typically in the application development scenario) could be variable in nature and price. PCS s Managed IT Services tailor to your organization helping you maximize your IT return on investment (ROI). Help Desk Services For quick troubleshooting of your issues, our Help Desk is certified with the latest technologies & certificates, also we are outsourcing IT Technical engineer in a project basis Public Cloud Services S.A.E. PCS Page 5

6 Information Technology Management Services No matter the line of business you are in, with increasingly demanding and global marketplaces, you will need effective business management and IT systems to help you to remain competitive and profitable. PCS can assist you. We provide hardware, software, and outsourcing Services of the highest quality, by offering a wide array of Information Technology Management, including technology consulting, IT outsourcing and IT support services. At PCS, we personalize our IT management services for each organization and take the time to understand your organization to provide custom tailored solutions that meet your specific needs. Data outsourcing companies are often used to reduce costs and maximize return on investment. PCS is an IT outsourcing company or also called Managed IT Services Company offering a variety of services to meet the needs of each client. Our outsourcing services include managed IT services G2, IT support solutions through our Help Desk, Outsourcing Staffing G1. We provide a full range of Service Desk including the following: On- Site Helpdesk. Incident Management. Problem Management. Configuration & Inventory Management. IT Assets Management. Using some recommended programs & tools is what sets us apart from other IT consulting companies. Our edge is our personalized service and tailored solutions. Our Outsourcing consultants will work closely with you to create a plan to ensure your network scales with the growth of your organization. Please contact us to speak with an IT sales consultant to discover how PCS can help your organization. Why use Outsourcing Services? No initial setup fees. Minimal down payment for short term projects. Service is available 24/7, 365 days a year. Make better use of your secretary or staff s time. No employment issues. No expensive agency/temp fees. Competitive rates with potential savings up to 60%. Why PCS Outsourcing Services in specific? Young, challenger, promising, innovative, new and successful companies choose us because of our relentless ability to cope & adapt. WORLD- CLASS QUALITY Guaranteed minimum 99.5% accuracy. SECURITY and CONFIDENTIALITY: facilities, policies and network infrastructure adhere to the strict international standards. COST- EFFECTIVE and COST- EFFICIENT: competitive rates, outstanding results. FLEXIBLE: adapts and adjusts to clients need. Wide, Integrated, Secure, & Experienced. Possible contracts Full time on- site, standard and individual schedule. Service during weekends and holidays. Incident- based service (on demand). Public Cloud Services 8*5 contract, S.A.E. PCS 7*6 contracts Page 6

7 PCS is the right outsourcing partner for routine IT tasks, because PCS professionals will help you to ensure sustained IT operation, delivering the following benefits: In- house headcount reduction. Reduced cost of searching for, selecting and adapting staff with required skills. Reduced risks of recruiting and retaining staff. Optimized workload of skilled in- house staff and the possibility of selecting a professional with the required skill set for the required engagement format. Guaranteed high quality of service in any region In Egypt. Decreased total cost of ownership and transparent financial aspects of resource planning, IT overhead, training Cost. Improved IT performance, reliability & reduced risk. A technology edge over competitors. Access to different skills and technology as needed. Accelerated development and time- to- market cycle. Backup engineer during the vacation of outsourced engineer. What expertise is available for you? End- user support (Help Desk, Service Desk, support & Backup Engineer). Windows System administrators. Database and business applications administrators. Contact center operators & Call Dispatcher. Information security staff. System architects. IT project managers. IT Cluster Manager. IT Supervisor. Services delivery manager. IT Service Team Leader. Microsoft Products Consultant. Apple System Administrator. Developer. Day- to- day and ad- hoc tasks that could be entrusted to PCS expert Set up and configuration of equipment (Desktop and Server). Support for workstations, software and office equipment. Hardware and software purchase. User administration and support. Public Cloud Services S.A.E. PCS Page 7

8 Why use Outsourcing Services? No initial setup fees. Minimal down payment for short term projects. Service is available 24/7, 365 days a year. Make better use of your secretary or staff s time. No employment issues. No expensive agency/temp fees. Competitive rates with potential savings up to 60%. Why PCS Outsourcing Services in specific? Young, challenger, promising, innovative, new and successful companies choose us because of our relentless ability to cope & adapt. WORLD- CLASS QUALITY Guaranteed minimum 99.5% accuracy. SECURITY and CONFIDENTIALITY: facilities, policies and network infrastructure adhere to the strict international standards. COST- EFFECTIVE and COST- EFFICIENT: competitive rates, outstanding results. FLEXIBLE: adapts and adjusts to clients need. Wide, Integrated, Secure, & Experienced. Possible contracts Full time on- site, standard and individual schedule. Service during weekends and holidays. Incident- based service (on demand). 8*5 contract, 7*6 contracts. PCS can enhance the growth of your business through our experienced IT professionals who take the time to understand your needs and design a solution that s suitable and help you implement it successfully in your organizational cycle. For more information on how we can become partners please contact us through: any of the following: PCS Head Office 4 th floor, Building # 17, Abdelmoniem Ryad, El Batal A. Aziz Cairo Egypt Tel. /Fax: (+202) Mobile: egypt.com Website: egypt.com Public Cloud Services S.A.E. PCS Page 8

9 Payroll Outsourcing Division The key to efficiently running a business is to make sure that your employees are well compensated, receiving their salaries on time. No matter what the size of your business is. Outsourcing your payroll can provide your business with a number of important benefits: Save time - Processing payroll - Cutting and distributing paychecks - Calculating and paying withholding and employment taxes Save Money - The resources allocated to maintain the payroll paperwork. - Tracking and filing of payroll documents Avoid Penalties. - Payroll provider calculates payroll taxes. - Monthly or quarterly employment tax reports are managed by the payroll service. Payroll systems make payroll fast and easy Pay your employees easily. Take care of taxes on time Keep yourself organized Manage employee benefits We are proud to have been associated with QNB Al AHLI NSGB. ADIB. BNP Paribas. Pepsico. Franke Kitchen Systems. SAP Egypt. Nissan Motors. Tetrapak. Wasla Contact Center. Esnad Contact Center. Kidzania. Egypt Foods. Ford Foundation. Pfizer. Petronas. Beyti. Dar El Memar Group. Methanex. Philips. Convatec. Smart Village Schools. Public Cloud Services Head Office 4 th floor, Building # 17, Abdelmoniem Ryad, El Batal A. Aziz Tel. /Fax: (+202) Mobile: egypt.com Website: egypt.com Public Cloud Services S.A.E. PCS Page 9

10 Public Cloud Services S.A.E. egypt.com We facilitate the complicated Your IT, Our Concern Public Cloud Services S.A.E. PCS Page 10

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice Contents Managed IT Services Life Cycle Why ProActive SM Outsource Your IT Function Professional Services How Does It Work? How Do You Benefit? Disaster Recovery/Back-up Business Partners ANALYZE MANAGE

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Supplemental IT Solutions: More Reliable Networks Are Our Business

Supplemental IT Solutions: More Reliable Networks Are Our Business Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888

More information

Intacore Managed IT Services

Intacore Managed IT Services Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

Complete Managed Services. Proposal for managed services for the City of Tontitown

Complete Managed Services. Proposal for managed services for the City of Tontitown Complete Managed Services Proposal for managed services for the City of Tontitown Complete Managed Services Components Windows Server 2008, Windows Server 2012 1. Proactive Maintenance of Server(s) Proactive

More information

Maximize potential with services Efficient managed reconciliation service

Maximize potential with services Efficient managed reconciliation service RECONCILIATION IntelliMatch Operational Control services Optimize. PRODUCT SHEET Maximize potential with services Efficient managed reconciliation service Overview At its best, technology provides financial

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

About Injazat Data Systems

About Injazat Data Systems About Injazat Data Systems Injazat Data Systems is an industry-recognized market leader in the region for secure and business-aligned IT services. Injazat serves a diverse variety of industry sectors,

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

LHRIC Network Support - Additional Service Features

LHRIC Network Support - Additional Service Features LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number

More information

The Power Of Managed Services. Features

The Power Of Managed Services. Features b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business

More information

Carahsoft End-User Computing Solutions Services

Carahsoft End-User Computing Solutions Services Carahsoft End-User Computing Solutions Services Service Description Horizon View Managed Services Bronze Package Managed Services Package Options # of Desktops to be Managed Desktop Type Duration of Services

More information

the limits of your infrastructure. How to get the most out of virtualization

the limits of your infrastructure. How to get the most out of virtualization the limits of your infrastructure. How to get the most out of virtualization Business white paper Table of contents Executive summary...4 The benefits of virtualization?...4 How people and processes add

More information

Benefits of Third Party Maintenance

Benefits of Third Party Maintenance Benefits of Third Party Maintenance Overview Third party maintenance is becoming a more appealing option for businesses when choosing maintenance options. The main driving force is the price difference

More information

Support & Field Services

Support & Field Services Support & Field Services The Right Engineer, In the Right Place, With the Right Skills, At the Right Time, With the Right Parts 2 At, we work with a wide range of customers across the UK delivering flexible

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

PAR EverServ Services

PAR EverServ Services PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems

More information

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007

Virtualization of CBORD Odyssey PCS and Micros 3700 servers. The CBORD Group, Inc. January 13, 2007 Virtualization of CBORD Odyssey PCS and Micros 3700 servers January 13, 2007 61 Brown Road Ithaca, NY 14850 (607) 257-2410 Document Revision: 2 Last revised: January 13, 2007 Changes are periodically made

More information

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015 Dr. Bruce Law Pamela Bylsma Tammy Prentiss Domenico Maniscalco Bill Eagan Superintendent Assistant Superintendent Assistant Superintendent Chief Human Chief Financial of Schools for Academics for Student

More information

Cloud Sure - Virtual Machines

Cloud Sure - Virtual Machines Cloud Sure - Virtual Machines Maximize your IT network The use of Virtualization is an area where Cloud Computing really does come into its own and arguably one of the most exciting directions in the IT

More information

... Pronto IT Solutions - Corporate Profile... Table of contents: 1. Introduction. 2. Vision. 3. Mission. 4. Customer management methodology

... Pronto IT Solutions - Corporate Profile... Table of contents: 1. Introduction. 2. Vision. 3. Mission. 4. Customer management methodology .. Pronto IT Solutions - Corporate Profile... Table of contents: 1. Introduction 2. Vision 3. Mission 4. Customer management methodology 5. Operations control 5.1 New agreement implementation 5.2 Support

More information

Helping Midsize Businesses Grow Through HR Technology

Helping Midsize Businesses Grow Through HR Technology Helping Midsize Businesses Grow Through HR Technology As a business grows, the goal of streamlining operations is increasingly important. By maximizing efficiencies across the board, employee by employee,

More information

All the benefits of your own IT department at a fraction of the cost.

All the benefits of your own IT department at a fraction of the cost. IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network.

School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network. School Admin Network Support. Specialist telephone, remote and scheduled onsite support for the school admin network. Introducing school admin network support. In addition to our scheduled onsite technical

More information

System x x86 servers from Lenovo achieve top customer satisfaction scores. January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.

System x x86 servers from Lenovo achieve top customer satisfaction scores. January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x x86 servers from Lenovo achieve top customer satisfaction scores January 2015 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. System x customer satisfaction scores surpass those of Dell

More information

Advisory Consulting. Maintain and support critical business applications with Managed Services

Advisory Consulting. Maintain and support critical business applications with Managed Services Advisory Consulting Maintain and support critical business applications with Managed Services PricewaterhouseCoopers Managed Services solutions are tailored to the specific needs of business and government

More information

Cloud computing is a way of delivering IT services to users without the need to buy, install or manage any infrastructure.

Cloud computing is a way of delivering IT services to users without the need to buy, install or manage any infrastructure. hosted services dynamic Increased flexibility and cost saving The benefits employees can access information wherever they are, rather than having to remain at their desks. Reduced costs our hosted services

More information

Department of Information Technology

Department of Information Technology Lines of Business LOB #132: END USER SERVICES Department of Information Technology Purpose The End User Services LOB in the Department of Information Technology is responsible for providing direct technical

More information

WhitePaper. Private Cloud Computing Essentials

WhitePaper. Private Cloud Computing Essentials Private Cloud Computing Essentials The 2X Private Cloud Computing Essentials This white paper contains a brief guide to Private Cloud Computing. Contents Introduction.... 3 About Private Cloud Computing....

More information

Virtual Servers VIRTUAL DATA CENTER OVERVIEW VIRTUAL DATA CENTER BENEFITS

Virtual Servers VIRTUAL DATA CENTER OVERVIEW VIRTUAL DATA CENTER BENEFITS Virtual Servers VIRTUAL DATA CENTER OVERVIEW The SOFTeR Virtual Data Center is a Virtual Private Cloud Computing Service that enables customers to leverage guaranteed resource reservation pools (processor,

More information

HI-TECH CO. SYSTEMS. Company Profile

HI-TECH CO. SYSTEMS. Company Profile HI-TECH CO. SYSTEMS Company Profile About Us HTCS is one of the fast-track high-end networking and service support companies based in Delhi. Our field of specialization includes Hardware procurement, AMC

More information

Mitigating Costly New Technology Risks For Continued Stability and Profitability

Mitigating Costly New Technology Risks For Continued Stability and Profitability Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having

More information

Customers award top satisfaction scores to IBM System x x86 servers. August 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C.

Customers award top satisfaction scores to IBM System x x86 servers. August 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. Customers award top satisfaction scores to IBM System x x86 servers August 2014 TBR T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. IBM System x satisfaction scores surpass those of competing vendors

More information

Information Services Strategy 2011-2013

Information Services Strategy 2011-2013 Information Services Strategy Issue 1 1 Introduction The States of Jersey public sector is facing significant pressure for efficiencies and savings. This has created the context to take a fresh look at

More information

WHO ARE WE AND WHAT WE DO?

WHO ARE WE AND WHAT WE DO? 1 WHO ARE WE AND WHAT WE DO? itgroup was founded in 2010 through integration of company Net Service s 2003, modern IT management platforms and new business concept. We passed a long way and become leading

More information

C I T Y O F W E S T L I N N

C I T Y O F W E S T L I N N C I T Y O F W E S T L I N N JOB DESCRIPTION Job Title: DESKTOP TECHNICIAN II GENERAL FUNCTION: Position is responsible for: 1) providing administration and support for all City desktop and peripheral hardware,

More information

GETTING THE MOST FROM THE CLOUD. A White Paper presented by

GETTING THE MOST FROM THE CLOUD. A White Paper presented by GETTING THE MOST FROM THE CLOUD A White Paper presented by Why Move to the Cloud? CLOUD COMPUTING the latest evolution of IT services delivery is a scenario under which common business applications are

More information

Professional Services & Solutions PORTFOLIO

Professional Services & Solutions PORTFOLIO Professional Services & Solutions PORTFOLIO Company History Automated Systems Company (ASC) was established in March 1989 in response to the very high demands of the local travel agencies, which were

More information

INDUSTRY PERSPECTIVE

INDUSTRY PERSPECTIVE INDUSTRY PERSPECTIVE 1 A Brief Introduction As IT administrators and chief information officers, you face a particular challenge: facilitate the ability for your agency to work remotely, while reducing

More information

SAP HANA - an inflection point

SAP HANA - an inflection point SAP HANA forms the future technology foundation for new, innovative applications based on in-memory technology. It enables better performing business strategies, including planning, forecasting, operational

More information

Clarity in the Cloud. Defining cloud services and the strategic impact on businesses.

Clarity in the Cloud. Defining cloud services and the strategic impact on businesses. Clarity in the Cloud Defining cloud services and the strategic impact on businesses. Table of Contents Executive Summary... 3 Cloud Services... 4 Clarity within the Cloud... 4 Public Cloud Solution...

More information

Mark InfoTech. Expert IT Solutions that work for your business

Mark InfoTech. Expert IT Solutions that work for your business Mark InfoTech Expert IT Solutions that work for your business CORE SERVICES REMOTE SAP BASIS ADMIN REMOTE DATABASE MANAGEMENT REMOTE SERVER ADMIN REMOTE INFRA SERVICES REMEDY IMPLEMENTATION BMC REMEDY

More information

Susie Cummings Vice President John Kuchta Senior Consultant

Susie Cummings Vice President John Kuchta Senior Consultant Susie Cummings Vice President John Kuchta Senior Consultant About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled

More information

Managed IT Solutions. More Reliable Networks Are Our Business

Managed IT Solutions. More Reliable Networks Are Our Business Managed IT Solutions Logo Managed IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

City of Hapeville, GA VC3Advantage Work Order

City of Hapeville, GA VC3Advantage Work Order City of Hapeville, GA VC3Advantage Work Order ServiceAdvantage Work Order No. [ VC3INC-1097-62019 ] under the Master Services Agreement, dated. July 1, 2015 Atlanta Columbia Raleigh 1301 Gervais Street,

More information

Server-centric client virtualization model reduces costs while improving security and flexibility.

Server-centric client virtualization model reduces costs while improving security and flexibility. BUSINESS SOLUTIONS Desktop Demystified Server-centric client virtualization model reduces costs while improving security and flexibility. Virtualization is transforming the data center. It s eliminating

More information

Protecting Data with a Unified Platform

Protecting Data with a Unified Platform Protecting Data with a Unified Platform The Essentials Series sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor For several years now, Realtime has produced dozens and dozens

More information

THREE WAYS TO GET EXTREME PERFORMANCE IN THE CLOUD

THREE WAYS TO GET EXTREME PERFORMANCE IN THE CLOUD THREE WAYS TO GET EXTREME PERFORMANCE IN THE CLOUD By Barbara Lewis 2013 W W W.OUT S OUR CING -CENT E R. C O M Outsourcing Center 2013. A Package Deal: Managed Cloud Services for Engineered Systems The

More information

Private Cloud. One solution managed by Applied

Private Cloud. One solution managed by Applied Private Cloud : : C L O U D S E R V I C E S : : One solution managed by Applied THE CLOUD IS NO LONGER AN IT CONSIDERATION ALONE IT IS FUNDAMENTALLY CHANGING THE WAY EXECUTIVES ACROSS DEPARTMENTS VIEW

More information

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them.

Job Description. The applicant will require the ability to learn key processes and gain an understanding of IT systems and how to support them. Job Description Job Title Service Desk Function IT Services IT Service Desk Reporting to IT Service Desk Manager Direct Reports None Working Hours Standard 35 hours per week Normally working Mon Fri, this

More information

IT Sr. Systems Administrator

IT Sr. Systems Administrator IT Sr. Systems Administrator Location: [North America] [United States] [Monrovia] Category: Information Technology Job Type: Open-ended, Full-time PURPOSE OF POSITION: Systems Administrators and Engineers

More information

Dynamic Service Desk. Unified IT Management. Solution Overview

Dynamic Service Desk. Unified IT Management. Solution Overview I T S E R V I C E + I T A S S E T M A N A G E M E N T INFRASTRUCTURE MANAGEMENT Dynamic Service Desk Unified IT Management Achieving business and IT alignment requires having insight into hardware and

More information

VDI Best Practices with Citrix XenDesktop. www.gtcsystems.com

VDI Best Practices with Citrix XenDesktop. www.gtcsystems.com VDI Best Practices with Citrix XenDesktop Mission Statement: No More IT Infrastructure Headaches Because we provide the: People Process Technology To Help our clients PLAN BUILD MANAGE The IT Infrastructure

More information

An Evaluation Framework for Selecting an Enterprise Cloud Provider

An Evaluation Framework for Selecting an Enterprise Cloud Provider An Evaluation Framework for Selecting an Enterprise Cloud Provider WHITE PAPER This White Paper is intended for senior IT leaders of global enterprises considering a new cloud solution or expanding an

More information

Virtual Desktop Infrastructure for IGIDR

Virtual Desktop Infrastructure for IGIDR Virtual Desktop Infrastructure for IGIDR Sealed quotations are invited from authorized partners of OEM providing VDI solutions. The sealed quotations should be supplied in two parts Technical Bid (Part

More information

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP

Realize More Success with Software-plus-Services. Cloud-based software from Microsoft Dynamics ERP Realize More Success with Software-plus-Services Cloud-based software from Microsoft Dynamics ERP Cloud computing is Internet-based development and use of computer technology. Large central data centers

More information

Managed Desktop Support Services

Managed Desktop Support Services managed enterprise technologies Managed Desktop Support Services MET Managed Desktop Support Service Most organisations spend lots of time and money trying to manage complex desktop environments and worrying

More information

Job description. Job title: Server Infrastructure Analyst 1

Job description. Job title: Server Infrastructure Analyst 1 Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,

More information

Proactive IT Solutions More Reliable Networks Are Our Business

Proactive IT Solutions More Reliable Networks Are Our Business Proactive IT Solutions Logo Proactive IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

Domain 1 The Process of Auditing Information Systems

Domain 1 The Process of Auditing Information Systems Certified Information Systems Auditor (CISA ) Certification Course Description Our 5-day ISACA Certified Information Systems Auditor (CISA) training course equips information professionals with the knowledge

More information

: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA.

: 71870 ELEANORA LN RANCHO MIRAGE, CA 92270, USA. G r o w Y o u r B u s i n e s s, i n c r e a s e y o u r p r o f i t & s a t i s f y y o u r c u s t o m e r s Call Center Services ERA TECH Call Centers helps large and small Business in every industry

More information

White Paper. Managed IT Services as a Business Solution

White Paper. Managed IT Services as a Business Solution White Paper Managed IT Services as a Business Solution 1 TABLE OF CONTENTS 2 Introduction... 2 3 The Need for Expert IT Management... 3 4 Managed Services Explained... 4 5 Managed Services: Key Benefits...

More information

How Using V3 Appliances Virtual Desktop Total Cost of Ownership (TCO) is Reduced: A Superior Desktop Experience For Less Money

How Using V3 Appliances Virtual Desktop Total Cost of Ownership (TCO) is Reduced: A Superior Desktop Experience For Less Money How Using V3 Appliances Virtual Desktop (TCO) is Reduced: A Superior Desktop Experience For Less Money www. ipro-i nc.com/i t Contents VDI Overview...3 Introduction...3 Examining V3 s VDI...3 General Benefits

More information

POSITION DESCRIPTION

POSITION DESCRIPTION Organisation Division St. John s Regional College St. John s Regional College, established in 1958, is a catholic college providing secondary education to boys and girls in the parishes located in the

More information

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

More information

Service Catalog. it s Managed Plan Service Catalog

Service Catalog. it s Managed Plan Service Catalog Service Catalog it s Managed Plan Service Catalog 6/18/2012 Document Contents Contents Document Contents... 2 Overview... 3 Purpose... 3 Product Description... 3 Plan Overview... 3 Tracking... 3 What is

More information

Enterprise Resource Planning (ERP) in Cloud

Enterprise Resource Planning (ERP) in Cloud Enterprise Resource Planning (ERP) in Cloud Few years back, cloud did not have many takers. It was considered as marketing propaganda. Top management had big doubts about it- particularly performing key

More information

IT Solutions Savings through Sm@rt IT

IT Solutions Savings through Sm@rt IT IT Solutions Savings through Sm@rt IT Business Success Your most important asset and the key to business success is your people, never more so than in tough economic times. Smart Computers and Consulting

More information

Remote IT Support. What is RITS?

Remote IT Support. What is RITS? Remote IT Support Many businesses, charities and other organisations rely heavily on their computer systems. We are committed to providing you with a fast response to problems as they occur, and working

More information

C I T Y O F W E S T L I N N

C I T Y O F W E S T L I N N C I T Y O F W E S T L I N N JOB DESCRIPTION Job Title: NETWORK AND COMPUTER SYSTEMS ADMINISTRATOR GENERAL FUNCTION: Position has direct responsibility for the administration of the City s entire network

More information

Challenges Facing Today s Data s Centers

Challenges Facing Today s Data s Centers Challenges Facing Today s Data s Centers Contents Challenges facing today s Data Centers... 3 Top Factors Affecting Data Center Efficiency... 3 Limited Capital... 3 Application of More Building Blocks

More information

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk

Karen Winter Service Manager Schools and Traded Services 01823 355267 KWinter@somerset.gov.uk Somerset Services to Education Providers 2014-2015 SOUTHWEST ONE TECHNOLOGY SERVICES Service Provider: Southwest One Service Category: Academy Schools - Chargeable Contact: Karen Winter Service Manager

More information

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8 NOC SERVICES OFFSITE, LLC 262 564 6400 0 of 8 OVERVIEW In today s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. Through the use of highly

More information

Enterprise-class desktop virtualization with NComputing. Clear the hurdles that block you from getting ahead. Whitepaper

Enterprise-class desktop virtualization with NComputing. Clear the hurdles that block you from getting ahead. Whitepaper Enterprise-class desktop virtualization with NComputing Clear the hurdles that block you from getting ahead Whitepaper Introduction Enterprise IT departments are realizing virtualization is not just for

More information

Virtual Desktop Infrastructure

Virtual Desktop Infrastructure Virtual Desktop Infrastructure Improved manageability and availability spur move to virtualize desktops Many companies have turned to virtualization technologies for their servers and in their data centers

More information

Your Infrastructure. Our Responsibility.

Your Infrastructure. Our Responsibility. Know Us The SRM group is four decades old multi-million dollar business house currently operational in 15 cities worldwide. SRM group has made its presence felt in education, training, Electronics, Technology,

More information

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS [ Government, Managed Services Offering, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Government Employees: More than

More information

A 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company.

A 123Together.com White Paper. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Microsoft Exchange Server: To Outsource Or Not To Outsource The affordable way to bring Exchange to your company. Table of Contents Introduc on... 3 Microso Exchange Server Delivers Value Your Company

More information

COMPANY PROFILE OVERVIEW

COMPANY PROFILE OVERVIEW Corporate Profile COMPANY PROFILE OVERVIEW Align your IT with your business THINK it Solutions TM is a leading specialist in the world of Information and Communications Technology (ICT).Offering dynamic

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Request for Proposal Outsourced IT & Managed Services

Request for Proposal Outsourced IT & Managed Services Request for Proposal Outsourced IT & Managed Services Issue Date: January 2, 2015 Submission Deadline: January 30, 2015 at 5:00 p.m. CST RFP Coordinator: Katie Kosseff, Operations Manager kkosseff@womenventure.org

More information

www.dttqatar.com 24713 Doha - Qatar

www.dttqatar.com 24713 Doha - Qatar DTT www.dttqatar.com 24713 Doha - Qatar Digital Touch Technology DTT is one of the emerging companies in the area of IT Service and Solution in Qatar, up and running for the past year. DTT offers a comprehensive

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week

Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week Network Support Analyst Ref: 14-182 Salary circa 21,000-22,800 per annum 37 hours per week IT Services are looking to recruit a Network Support Analyst to be responsible for delivering professional first

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

AllianceIT Managed Services

AllianceIT Managed Services AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand

More information

Cloud Computing - Architecture, Applications and Advantages

Cloud Computing - Architecture, Applications and Advantages Cloud Computing - Architecture, Applications and Advantages 1 Arun Mani Tripathi 2 Rizwan Beg NIELIT Ministry of C&I.T., Govt. of India 2 Prof. and Head, Department 1 of Computer science and Engineering,Integral

More information

Upgrade. Figure 1: Asset Lifecycle

Upgrade. Figure 1: Asset Lifecycle Managing IT Assets Phillip J. Windley, Ph.D. Chief Information Officer Office of the Governor State of Utah Organizations usually have an inventory control function that is designed to track large capital

More information

Sage ERP MAS 90 Online Pre-Release Guide

Sage ERP MAS 90 Online Pre-Release Guide Sage ERP MAS 90 Online Pre-Release Guide August 2011 Page 1 of 9 TABLE OF CONTENTS OVERVIEW... 3 PRODUCT AVAILABILITY... 4 AVAILABLE MODULES... 4 ACCOUNTING AND FINANCIAL... 4 BUSINESS INTELLIGENCE AND

More information

Proven LANDesk Solutions

Proven LANDesk Solutions LANDesk Solutions Descriptions Proven LANDesk Solutions IT departments face pressure to reduce costs, reduce risk, and increase productivity in the midst of growing IT complexity. More than 4,300 organizations

More information

FORUM FOR THE FUTURE 1040519) 19477-21594 (plus 3550 London Weighting Allowance)

FORUM FOR THE FUTURE 1040519) 19477-21594 (plus 3550 London Weighting Allowance) FORUM FOR THE FUTURE Current Holder Job Title: Name of Organisation: Location: Responsible to: Salary: Working Hours: Contract: Special Conditions: Holiday: Equal Opportunities: Vacant IT Support Officer

More information

Outsourced Infrastructure Management

Outsourced Infrastructure Management MindLance, Inc., established in 1999, is a leading provider of consulting, outsourcing and staffing services to Fortune 1000 and middle-market clients. A workforce of nearly 400 professionals are constantly

More information

Welcome to ITB Managed Services

Welcome to ITB Managed Services Welcome to ITB Managed Services Access, On-Board, Manage, Protect and Optimize THE OVERVIEW ITB MANAGED SERVICES WHAT IT CHALLENGES ARE YOU FACING At ITB we understand your time is precious. You have more

More information

Susie Cummings Vice President

Susie Cummings Vice President Susie Cummings Vice President About SWC Technology Partners SWC is a leading provider of innovative IT solutions for the mid-market. For more than 35 years, SWC has excelled at providing strategic guidance

More information