Online Banking and Transfers Outside Bank of America Service Agreement and Electronic Disclosure

Transcription

1 Online Banking and Transfers Outside Bank f America Service Agreement and Electrnic Disclsure Effective Date: April 7, 2016 Table f Cntents: 1. General Descriptin f Online Banking and Transfers Outside Bank f America Service Agreement A. What This Agreement Cvers B. Accepting the Agreement C. Relatin t Other Agreements 2. Online Banking Services A. Online Banking fr Cnsumers and Businesses B. Bill Payment Services C. /Mbile Transfer Netwrk Service D. Additinal Services Intended fr Businesses E. Online Banking Alerts F. Mbile Text Alerts G. ShpSafe 3. Descriptin f Online Banking Services (des nt apply t Transfers Outside Bank f America) A. Transfers (des nt apply t /Mbile Transfers r Transfers Outside Bank f America, except as therwise prvided) B. Online Banking Bill Payment Prcessing C. /Mbile Transfer Netwrk Service D. Limitatins and Dllar Amunts fr Transfers and Payments (des nt apply t Transfer s Outside Bank f America) E. Transfer/Payment Authrizatin and Sufficient Available Funds F. Canceling Transfers and Payments (des nt apply t Transfers Outside Bank f America) G. Our Liability fr Failure t Cancel r Stp the Transfer r Payment H. E-Bills I. Accunts Linked t Yur Online Banking Services (des nt apply t Transfers Outside Bank f America) J. Activity Levels fr Linked Accunts 4. Other Terms and Cnditins A. Mnthly Service Charge B. Other Charges C. Service Hurs D. Business Days E. Participatin By Payees F. Canceling Yur Online Banking G. Jint Accunts H. Changes t Agreement I. Cancellatin J. Use f External Address K. Transfers Frm Mney Market Depsit Accunts L. Cntact by Bank f America r Affiliated Parties M. Reprting Unauthrized Transactins N. Initiating Payment Inquiries O. Disclsure f Accunt Infrmatin P. Accunt Statements and Dcuments 5. Additinal Prvisins Applicable Only t Cnsumer Accunts A. In Case f Errrs r Questins Abut Yur Electrnic Transactins B. Limitatin f Liability fr Online Banking Transactins C. Our Liability fr Failure t Cmplete Transactins D. Our Liability fr Transfers Outside Bank f America 6. Additinal Prvisins Applicable Only t Business Accunts A. Prtecting Passcdes B. Acknwledgment f Cmmercially Reasnable Security Prcedures C. Limitatin f Bank's Liability (des nt apply t Transfers Outside Bank f America r Direct Payments Service) 7. Additinal Services Intended fr Businesses A. Creating and Managing Users B. Linking Accunts f Additinal Businesses

2 C. Cntacting Bank f America D. Business Payrll Services 8. Transfers Outside Bank f America Services A. Transfers Outside Bank f America fr Online Banking Custmers B. Initiating and Scheduling transfers C. Cancelling Transfers D. Transfer Fees fr Transfers Outside f Bank f America Services E. Dllar Limits F. Prcessing Transfers and Disqualifying Events G. Liability (fr Same-Business Day Transfers and All Transfers Outside Bank f America Frm a Business Accunt) H. Special Rules fr Internatinal Transfers I. Additinal Rules fr Internatinal Outbund Transfers 9. BankAmeriDeals (Nt yet available fr all Mbile Banking Apps). A. Redeeming BankAmeriDeals B. Eligible Cards C. Participating Retailers D. Hiding r Opting Out f Receiving BankAmeriDeals E. Reprting an Errr in the Cash Back Amunt 10. My Prtfli Service (Nt available thrugh Mbile Banking Apps r Mbile Web) A. Relatinship t Other Agreements B. Descriptin f My Prtfli C. Descriptin f Real Estate Center D. Prvide Accurate Infrmatin E. Prprietary Rights F. User Cnduct G. Restrictin n Cmmercial Use r Resale H. Yur Indemnificatin f the Bank I. My Prtfli Service Limitatins J. Third Party Prducts and My Prtfli K. Privacy and My Prtfli L. Changes r Cancellatin M. Third Party Beneficiary 11. FICO Scre Prgram fr Cnsumer Credit Card Custmers (Nt available thrugh Mbile Banking Apps r Mbile Web) A. Enrllment in the FICO Scre Prgram B. and Text Ntificatins C. FICO Scre Display D. Eligibility E. Abut TransUnin and FICO Scres F. Bank f America is Nt a Credit Repair Organizatin 12. Additinal Services (Nt available thrugh Mbile Banking Apps r Mbile Web) 1. General Descriptin f Online Banking and Transfers Outside Bank f America Service Agreement A. What This Agreement Cvers This Agreement between yu and Bank f America, N.A (Bank f America) gverns the use f Online Banking services and the Transfers Outside Bank f America service. These services permit U.S.-based Bank f America custmers (cnsumers and business custmers wh are accunt wners) t perfrm a number f banking functins thrugh the use f a persnal cmputer r, fr sme functins, a mbile device (e.g., tablet r Smartphne), n accunts linked t the service, including sme with ur affiliates, Merrill Lynch, Pierce, Fenner & Smith Incrprated ("MLPF&S"). Unless indicated therwise by the cntext, "linked Bank f America accunts" r "linked accunts" refers t all f yur U.S.-based accunts with Bank f America that yu have linked t Online Banking r Transfers Outside Bank f America. When used in this agreement, the term business includes sle prprietrs, nn-cnsumer business entities, and individual wners f the business, unless the cntext indicates therwise. B. Accepting the Agreement When yu use any f the Online Banking services described in this Agreement r Transfers Outside Bank f America, r authrize thers t use them, yu agree t the terms and cnditins f the entire Agreement.

3 C. Relatin t Other Agreements Yur use f Online Banking services r Transfers Outside Bank f America may als be affected by a depsit r ther agreement between us fr yur linked Bank f America accunts. When yu link an accunt t Online Banking services r Transfers Outside Bank f America, yu d nt change the agreements yu already have with us fr that accunt. Fr example, if yu link a MLPF&S investment accunt t Online Banking, the terms and cnditins f yur MLPF&S custmer agreement(s) and/r user agreement(s) d nt change. Similarly, when yu use Online Banking services t access a credit accunt, yu d s under the terms and cnditins we gave yu in the agreement and disclsure fr the credit accunt. Yu shuld review thse and ther Bank f America accuntrelated agreements and fee schedules fr any applicable fees, fr limitatins n the number f transactins yu can make, liability rules fr electrnic fund transfers, and fr ther restrictins that might impact yur use f an accunt with Online Banking services r Transfers Outside Bank f America. 2. Online Banking Services Nte: If yu access Online Banking r Transfers Outside Bank f America thrugh Bank f America's Dwnladable Mbile Banking Applicatins ("Mbile Banking Apps"), the mbile-ptimized versin f the Bank f America website ("Mbile Web"), Persnal Financial Management (PFM) sftware, r thrugh an indirect service, all f the features f Online Banking r Transfers Outside Bank f America may nt be available, including, but nt limited t, bill presentment. T access all f the features and services ffered by Online Banking and Transfers Outside Bank f America, sign in directly thrugh ur web site at frm a persnal cmputer. Within Online Banking, yu can als access ptinal services such as Bill Payment. Please refer t this Agreement, yur applicable accunt agreement r fee schedule fr infrmatin n fees fr ptinal services. A. Online Banking fr Cnsumers and Businesses Yu may use Online Banking t: Transfer funds between yur linked Bank f America accunts n either a ne -time r recurring basis, including as a payment t a linked installment lan r mrtgage. Transfer funds between linked Bank f America business accunts and linked persnal accun ts. Transfer funds frm yur linked Bank f America persnal r small business accunts t mst Bank f America persnal r small business depsit accunts. Transfer funds between yur linked MLPF&S investment accunts and yur linked Bank f America accunts n either a ne-time r recurring basis. View current balance infrmatin fr yur linked Bank f America accunts. Review available transactins fr yur linked accunts. Perfrm self-service accunt maintenance such as re-rdering checks, rdering cpies f paid checks, requesting cpies f mnthly checking (including SafeBalance Banking TM ) r saving statements, stpping payment n checks, changing address and phne, and changing yur Online ID and Online passcde. Send us secure nline mail messages and questins regarding yur Online Banking service. Sme f the abve services may nt be available fr certain accunts r custmers, r if yu access Online Banking thrugh Mbile Banking Apps r Mbile Web. B. Bill Payment Services In additin t the Online Banking features listed abve, Bank f America custmers with eligible depsit accunts may als use the ptinal Bill Payment service. If yu are a Bank f America custmer with a depsit accunt, yu may use the Bill Payment service t: Make ne-time r recurring payments nline frm yur linked checking accunt(s) (including SafeBalance Banking TM ), and mney market depsit accunt(s) t cmpanies r individuals (Payees) yu select. Make ne-time r recurring payments nline frm yur linked Hme Equity Line f Credit (HELOC) accunt(s) t a limited grup f merchants (des nt apply t HELOC accunts pened in the state f

4 Texas). Add persnal checking r mney market accunt(s) that yu maintain at anther financial institutin thrugh the Add an Accunt frm Anther Bank feature in the bill payment service. Make ne-time r recurring payments nline frm such accunts t a limited grup f merchants r Bank f America lan, credit card, charge card and/r line f credit accunts. Use the e-bills feature t: Receive bills frm participating Payees View Payee bill summary and bill detail infrmatin If yu are a custmer with a Bank f America credit card-nly r charge card-nly relatinship, r with a business line f credit-nly r vehicle lan-nly relatinship (autmtive, recreatinal vehicle, bat r aircraft), yu may: Make ne time r autmatic payments nline frm a depsit r mney market depsit accunt maintained at anther financial institutin t yur Bank f America credit card(s), charge card(s), business line f credit(s) and/r vehicle lan accunt(s). Receive credit card, charge card, business line f credit and/r vehicle lan e-bills frm Bank f America and view bill summary and detail infrmatin. C. /Mbile Transfer Netwrk Service In additin t the Transfer services listed in 2.A abve, /Mbile Transfers allws yu t send mney frm yur Bank f America persnal checking r savings accunt t anther Bank f America custmer r a custmer f anther U.S based bank by using a recipient's address r mbile phne number. Anther Bank f America custmer r a custmer f a different U.S. based bank may als send mney t yur persnal r small business accunt using yur address r mbile phne number. Please nte that there are dllar amunt and ther limits fr these transfers that may differ frm the ther Transfers services, as prvided in Sectin 3.D belw. D. Additinal Services Intended fr Businesses We ffer businesses the ability t create multiple Online IDs each with the access level yu designate. In sme circumstances, we als permit yu t link the accunts f ther businesses yu wn r cntrl. See Sectin 7 belw fr special registratin prcedures and applicable terms. E. Online Banking Alerts We prvide three types f Online Banking Alerts: 1. General & Security Alerts are sent t yu fllwing imprtant accunt activities r when certain changes are made nline t yur Online Banking accunt, such as a change in yur r hme address, telephne number, Online ID r passcde, insufficient funds, r irregular card activity. Yu d nt need t activate these alerts. We autmatically activate them fr yu. Althugh yu have the ptin t suppress these General & Security Alerts, we strngly recmmend that yu d nt d s since they prvide imprtant infrmatin related t yur nline security r accunt activities. 2. Accunt Alerts, which must be activated by yu. Accunt Alerts allw yu t chse ptinal alert messages fr yur accunts. Each Accunt Alert has different ptins available, and yu will be asked t select frm amng these ptins upn activatin f an Accunt Alert. 3. Autmatic Alerts are sent t yur primary address nly and prvide yu with imprtant accunt ntificatins, such as infrmatin abut a mney transfer r availability f an estatement.

5 Yu d nt have the ptin t suppress these Autmatic Alerts. Alerts are subject t the fllwing: We may add new Alerts frm time t time, r cancel ld alerts. We usually ntify yu when we cancel alerts, but are nt bligated t d s. Alerts will be sent t the address yu have prvided as yur primary address fr Online Banking. Fr General & Security and Accunt Alerts yu can als chse t have these sent t a secndary address, a mbile device that accepts text messages, r a mbile device that can receive ur Mbile App Alerts thrugh a push ntificatin system. If yur address r yur mbile device's number changes, yu are respnsible fr infrming us f that change. While Bank f Amer ica des nt charge fr the delivery f the alerts, please be advised that text r data charges r rates may be impsed by yur carrier. Yur alerts will be updated t reflect the changes that yu cmmunicate t us with regard t yur primary and secndary addresses r mbile device number. We d ur best t prvide alerts in a timely manner with accurate infrmatin, but alerts may be delayed r prevented by a variety f factrs beynd ur cntrl (such as system failures r misdirected delivery). We dn't guarantee the delivery r accuracy f alerts. The cntents f an alert may be utdated by the time an alert is sent r received, due t ther activity n yur accunt r t delays in sending data amng varius systems. Yu agree that we are nt liable fr any delays, failure t deliver, r misdirected delivery f any alert; fr any errrs in the cntent f an alert r fr any actins taken r nt taken by yu r a third party as the result f an alert. Because alerts are nt encrypted, we will never include yur passcde r full accunt number. Hwever, alerts may include yur name and sme infrmatin abut yur accunts. Depending upn the type f alert, infrmatin such as yur accunt balance, transactin infrmatin r the due date fr yur credit card, charge card and/r business line f credit payment may be included. Anyne with access t yur alerts will be able t view the cntents f these messages. F. Mbile Text Alerts 1. Online Banking Alerts via Text Message Yu have the ptin f adding a mbile phne number t yur Online Banking prfile. By adding a mbile phne number t yur Online Banking prfile, yu are certifying that yu are the accunt hlder fr the mbile phne accunt r have the accunt hlder's permissin t use the mbile phne number fr Online Banking. Yu are als cnsenting t receive Online Banking Alerts via text messages as further described in Sectin 2.E. Text message fees may apply. Text messages may be transmitted autmatically. Message frequency varies by accunt and preferences. Message and Data Rates may apply. Yu can text STOP t MyBfA (692632) at any time t stp the mbile alerts that yu activate n the Alerts page in Online Banking desktp. Alerts sent t yur primary address will be unaffected by this actin. T restre Alerts n yur mbile phne, just visit the Alerts tab in Online Banking and click the bx next t yur mbile number fr the alerts yu d like t receive again. Fr help with SMS text alerts, send the wrd HELP t r call us at Supprted Carriers: AT&T, Sprint, Verizn Wireless, T-Mbile, Cricket, and MetrPCS 2. Fraud Alerts via Text Message We may als send yu credit card, charge card, business line f credit and/r debit card fraud text alerts t yur mbile phne number in yur Online Banking prfile when applicable. Credit fraud alerts cm ing frm will be a Free t End User (FTEU) campaign. Hwever, data rates may apply depending f yur mbile carrier plan. Yu can pt ut f this campaign at anytime by sending the wrd STOP t Fr help with SMS, send the wrd HELP t r call us at Supprted Carriers fr Credit Card, Charge Card, and/r Business Line f Credit Fraud Alerts: AT&T, Sprint, Verizn Wireless, T-Mbile, and Cricket Debit fraud alerts cming frm will be a Free t End User (FTEU) campaign. Hwever, data rates may apply depending f yur mbile carrier plan. Yu can pt ut f this campaign at anytime by sending the wrd STOP t Fr help with SMS, send the wrd HELP t r call us at

6 Supprted Carriers fr Debit Card Fraud Alerts: AT&T, Sprint, Verizn Wireless, T-Mbile, and MetrPCS Fr infrmatin abut ur privacy and security practices and a link t ur U.S. Cnsumer Privacy Nti ce, g t ur Web site at G. ShpSafe We prvide the ShpSafe service t allw yu t create a unique, temprary credit card accunt number fr nline purchases at a specified merchant. The number links t the real credit card number, but keeps that number private and prtected. The 16-digit ShpSafe number is used just like any ther credit card accunt number. ShpSafe allws yu t set a dllar limit fr purchases at a specified merchant. When we cnsider it apprpriate, we may permit charges in additin t yur preset dllar limit t allw fr shipping, handling and taxes, which may nt have been taken int cnsideratin at the time f purchase. 3. Descriptin f Online Banking Services (des nt apply t Transfers Outside Bank f America) A. Transfers (des nt apply t /Mbile Transfers r Transfers Outside Bank f America, except as therwise prvided) Prcessing f Transfer Requests Transfers can be made in 2 ways, n a 1-time r recurring basis. One-time transfers may be immediate r scheduled fr a future date. The recurring transfer feature may be used when a set amunt is transferred at regular intervals. Fr example a $100 transfer frm a checking t a savings accunt which ccurs every 2 weeks. One-time immediate transfers can be made frm a linked Bank f America checking, savings, mney market, line f credit, credit card, charge card, business line f credit r brkerage accunt t mst linked Bank f America accunts. Scheduled and recurring transfers can be made frm a linked Bank f America checking, savings, mney market, credit card, charge card r business line f credit accunt t a linked checking r savings accunt. Scheduled and recurring transfers can be made between a linked MLPF&S investment accunt and a linked Bank f America checking, savings r mney market accunt. Transfers can be made frm a linked Bank f America persnal r small business checking, savings, mney market r line f credit accunt t mst persnal r small business checking, savings, r mney market accunts f ther Bank f America custmers. Sme accunt types including thse with freign addresses, cannt be set up t receive funds. Transfers frm a depsit accunt (excluding investment accunts) are immediately reflected in the accunt s available balance. Transfers frm a credit card, charge card, business line f credit r a line f credit accunt are immediately reflected in the accunt s available credit amunt. Transfers frm a MLPF&S investment accunt are immediately reflected in the accunt's available balance. Scheduled and Recurring Transfers Transfers scheduled fr a weekend r a nn-bank business day will be prcessed n the prir bank business day. All ther scheduled and recurring transfers will be prcessed frm the funding accunt at the beginning f the business day requested. Transfers t Credit Accunts Funds transferred as a payment t a credit card, charge card, business line f credit, line f credit, installment lan r mrtgage accunt befre 11:59 p.m. ET will be credited with the date the payment is submitted. Transfer payments submitted after 11:59 p.m. ET will be credited with the next day s date. Updates t accunt balances, funds availability, and transactin psting may take up t 2 bank business days. Transfers t Depsit Accunts Funds transferred t a depsit accunt (excluding transfers frm a credit card, charge card r business line f credit) prir t 10:45 p.m. ET n a business day will appear with the same day's date in the depsit accunt transactin histry. Transfers t a Bank f America checking accunt r mney market savings made after 10:45 p.m. as described abve n a business day but befre 11:59 p.m. as shwn in the table belw will be included in the balance we use t pay transactins that night. This prcess may impact when fees apply t yur accunt. Credits can help yu avid verdrafts, returned items and related fees.

7 Hwever, debits may cause yu t incur verdrafts, returned items and related fees. Please nte that althugh these transfers are included in the balance we use t pay transactins tha t night, they will appear with ur next business day's date in the depsit accunt transactin histry. State Where Accunt Was Opened CA AR, AZ, CO, IA, ID, IL, IN, KS, MI, MN, MO, NM, NV, OK, OR, TX, WA CT, DC, DE, FL, GA, MA, MD, ME, NC, NH, NJ, NY, PA, RI, SC, TN, VA After Business Day Cut-Off Transactin Deadline 11:59 p.m. PT 11:59 p.m. CT 11:59 p.m. ET Please nte, transfers t any depsit accunt n a Saturday, Sunday r bank hliday, will appear with ur next business day's date in the depsit accunt transactin histry. All transfers submitted t a depsit accunt (such as checking, savings, mney m arket) are immediately reflected in the accunt's available balance. Transfers t r frm MLPF&S Investment Accunts Transfers submitted t r frm an MLPF&S investment accunt befre the cut-ff time f 4:45 p.m. ET n a bank business day are psted t yur investment accunt n the same day. All transfers submitted after the cut-ff time r n a nn bank business day are psted t yur investment accunt at the beginning f the next bank business day fllwing the day the transfer was submitted. B. Online Banking Bill Payment Prcessing 1. Bill Pay fr Checking, Mney Market and Hme Equity Line f Credit Accunts (Nt Applicable t SafeBalance Banking TM ) Bank f America custmers with a checking (excluding SafeBalance Banking TM ), mney market savings r hme equity line f credit (HELOC) accunt may use the ptinal Bill Payment service in the fllwing manner: Payments can be scheduled frm linked checking, mney market savings, and HELOC accunts. (Des nt apply t HELOC accunts pened in Texas r SafeBalance Banking TM accunts.) Payments can be scheduled frm a checking, mney market savings r ther cnsumer asset accunt maintained at anther financial institutin that yu have added thrugh the bill payment service. Yu certify that any accunt yu add thrugh the bill payment service is an accunt frm which yu are authrized t make payments, and any payment yu make using the bill payment service will debit an accunt that yu are legally authrized t use. When yu add an accunt maintained at anther financial institutin, yu d nt change the agreements yu have with that financial institutin fr that accunt. Yu shuld review thse agreements fr any applicable fees, fr limitatins n the number f transactins yu can make, and fr ther restrictins that might limit yur use f the accunt with the Bill Payment service. Payments can be entered as a 1-time transactin up t a year in advance, recurring transactins r as payments that are autmatically scheduled upn the receipt f an electrnic bill (e -Bill). Payments (ther than payments t a Bank f America credit card accunt, charge card r business line f credit) entered n ur system befre 5:00 p.m. ET n a bank business day will be scheduled and begin prcessing n the same bank business day. Payments that are entered after this cut-ff time r n a day that is a nn-bank business day will be scheduled and prcessed the next bank business day. Scheduled recurring payments that fall n a weekend r a nn-bank business day will be prcessed n the prir bank business day. Yu authrize us t make payments in the manner we select frm the fllwing methds: Electrnic transmissin. Mst payments are made by electrnic transmissin.

8 Crprate check- This is a check drawn n ur accunt r the accunt f ur vendr. If a Payee n a crprate check fails t negtiate the check within 90 days, we will stp payment n the check and re-credit yur accunt fr the amunt f the payment. If a crprate check is returned t yu prir t the end f the 90 day perid, please infrm us immediately s that we can stp payment n the check and re-credit yur accunt. Persnal check This is a check drawn n yur accunt based n yur authrizatin under this Agreement. All payments under the Bill Payment service that are sent care f APO/FPO r similar addresses will be sent by crprate r persnal check. Because all such payments will be made by check, they will nt be Remittance Transfers (as defined in sectin 8 f this Agreement (Transfers Outside Bank f America Services). Scheduling Bill Payments The scheduled delivery date is the date yu enter fr the payment t be delivered t the Payee. Fr payments made by electrnic transmissin r crprate check, the payment amunt will be debited frm, r charged t the accunt that yu designate n the scheduled delivery date. If the scheduled delivery date is a weekend r nn-bank business day, then the delivery date will be the prir bank business day. Fr payments made by persnal check, the accunt yu designate will be debited when the check is presented t us fr payment which may ccur befre, n r after the scheduled delivery date. Fr payments t a Bank f America lan, line f credit, r mrtgage, Bank f America will prcess and credit the payment t the apprpriate accunt effective the same business day, prvided the payment is scheduled prir t the 5:00 p.m. ET cut-ff. Fr payments t Bank f America Gld Optin and Gld Reserve accunts, Bank f America will prcess and credit the payment t the apprpriate accunt effective the same day, prvided the payment is scheduled prir t the 11:59 p.m. ET cut-ff. When yu attempt t schedule a payment, we will infrm yu f the earliest available delivery date. T assure timely payment and btain the full benefit f the Online Banking Guarantee, yu must schedule payments and yur accunt must be in gd standing at least fur (4) bank business days befre the payment due date. If yu d nt, r if fr any reasn yur accunt is nt in gd standing, yu will be fully respnsible fr all late fees, interest charges r ther actin taken by the Payee. Under ur Online Banking Guarantee, if we fail t prcess a payment in accrdance with yur prperly cmpleted instructins, we will reimburse yu fr any late - payment-related fees. If we are unable t cmplete the payment because f insufficient funds in yur accunt r sme ther reasn, we will send yu an alert t the address yu have prvided with this Agreement. We will als ntify yu if yur accunt is n lnger in gd standing and eligible t be used fr bill payments. As indicated abve, sme payments may be made by a persnal check. Since we can't predict the exact date that a persnal check will be presented t us fr payment, please make sure yu have sufficient funds in yur accunt beginning a few days befre yur scheduled delivery date and keep such funds available until the payment is deducted frm yur accunt. 2. Bill Pay fr SafeBalance Banking TM Accunts Bank f America custmers with SafeBalance Banking TM accunt may use ptinal Bill Payment service in the fllwing manner: Payments can be entered as a 1-time transactin up t a year in advance, recurring transactins r as payments that are autmatically scheduled upn the receipt f an electrnic bill (e-bill). Payments (ther than payments t a Bank f America credit card, charge card, r business line f credit accunt) entered n ur system befre 5:00 p.m. ET n a bank business day will be scheduled and withdrawn frm yur SafeBalance Banking TM accunt n the same bank business day. Payments that are entered after this cut-ff time will be scheduled and withdrawn frm yur SafeBalance Banking TM accunt the next bank business day. Scheduled recurring payments that fall n a weekend r a nn-bank business day will be withdrawn frm yur SafeBalance Banking TM accunt n the prir bank business day. Yu authrize us t make payments in the manner we select frm the fllwing methds: Electrnic transmissin. Mst payments are made by electrnic transmissin. Crprate check- This is a check drawn n ur accunt r the accunt f ur vendr. If a Payee n a crprate check fails t negtiate the check within 90 days, we will stp payment n the check and re-credit yur accunt fr the amunt f the payment. If a crprate check is returned t yu prir t the end f the 90 day perid, please infrm us immediately s that we can stp

9 payment n the check and re-credit yur accunt. Scheduling Bill Payments The scheduled send n date is the date yu enter fr withdrawal f the payment funds frm yur SafeBalance Banking TM accunt. The scheduled delivery date is calculated based n yur selected send n date and represents the estimated date when the payment is t be delivered t the Payee (typically five (5) r fewer business days frm the send n date). The payment amunt will be debited frm yur accunt that yu designate n the scheduled send n date. If there are nt sufficient funds in yur SafeBalance Banking TM accunt n the send n date, yur payment will nt be made and we will send yu an alert t the address yu prvided in yur Online Banking prfile. Fr recurring payments, if the scheduled send n date is a weekend r nn-bank business day, then the send n date will be the prir bank business day. Fr payments t a Bank f America lan, line f credit, r mrtgage, Bank f America will prcess and credit the payment t the apprpriate accunt effective the same bank business day, prvided the payment is scheduled prir t the 5:00 p.m. ET cut-ff. Fr payments t Bank f America Gld Optin and Gld Reserve accunts, Bank f America will prcess and credit the payment t the apprpriate accunt effective the same day, prvided the payment is scheduled prir t the 11:59 p.m. ET cut-ff. When yu attempt t schedule a payment, we will infrm yu f the earliest available delivery date based n yur selected send n date. T assure timely payment and btain the full benefit f the Online Banking Guarantee, yur accunt must be in gd standing and yu must schedule yur payments chsing an apprpriate send n date s that the delivery date t the Payee is at least five (5) bank business days befre the payment due date. If yu d nt, r if fr any reasn yur accunt is nt in gd standing, yu will be fully respnsible fr all late fees, interest charges r ther actin taken by the Payee. Under ur Online Banking Guarantee, if we fail t prcess a payment in accrdance with yur prperly cmpleted instructins, we will reimburse yu fr any late-payment-related fees. If we are unable t prcess the payment, we will send yu an alert t the address yu prvided in yur Online Banking prfile. 3. Bill Pay fr Credit Card, Charge Card, Business Line f Credit r Vehicle Lan (autmtive, recreatinal vehicle, bat r aircraft) Only Custmers Bank f America credit card, charge card, business line f credit r vehicle lan accunt nly custmers may use the ptinal Bill Payment service in the fllwing manner: Payments t yur Bank f America credit card, charge card, business line f credit r vehicle lan accunt can be scheduled frm a checking, mney market savings r ther cnsumer asset accunt maintained at anther financial institutin that yu have added thrugh the bill payment service. Yu certify that any accunt yu add thrugh the bill payment service is an accunt frm which yu are authrized t make payments, and any payment yu make using the bill payment service will debit an accunt that yu are legally authrized t use. When yu add an accunt maintained at anther financial institutin, yu d nt change the agreements yu have with that financial institutin fr that accunt. Yu shuld review thse agreements fr any applicable fees, fr limitatins n the number f transactins yu can make, and fr ther restrictins that might limit yur use f the accunt with the Bill Payment service. Payments can be entered as a 1-time transactin up t a year in advance, r as payments that are autmatically scheduled upn the receipt f an electrnic bill (e-bill). Payments t yur credit card, charge card and/r business line f credit accunt entered n ur system befre 11:59 p.m. ET will be applied n the same day. Payments entered after this cut-ff will be scheduled and prcessed n the next day. Fr all entries, the time is recrded n ur cmputer cntrls. The payment date will be pre-ppulated with the current day prir t the 11:59 p.m. ET cutff time. Payments t yur vehicle lan entered n ur system befre 3:30 p.m. ET n a bank business day will be applied n the same day. Payments entered after this cut-ff will be scheduled and prcessed n the next bank business day. Fr all entries, the time is recrded n ur cmputer cntrls. The payment date will be pre-ppulated with the current bank business day prir t the 3:30 p.m. ET cutff time. If the financial institutin upn which yur payment is drawn rejects, refuses, r returns the payment, the payment t yur Bank f America credit card, charge card, business line f credit r vehicle lan will be reversed and yu may incur late payment r ther fees. The institutin hlding yur depsit accunt may impse a returned item r ther fee. See yur credit card, charge card, business line f credit, vehicle lan

10 and depsit accunt agreements fr details. C. /Mbile Transfer Netwrk Service 1. Descriptin f Service and Cnsent /Mbile Transfers allws yu t send mney frm yur Bank f America persnal checking r savings accunt t anther Bank f America custmer r a custmer f anther U.S. based bank by using a recipient's address r mbile phne number. Anther Bank f America custmer r a custmer f a different U.S. based bank may als send mney t yur persnal r small business accunt using yur address r mbile phne number. In rder t send r receive mney transfers, yu must register thrugh Online Banking frm yur persnal cmputer r Mbile Banking frm yur mbile device. Recipients f yur mney transfers must als register with Bank f America r anther bank participating in the /Mbile Transfer Netwrk r with ClearXchange TM, a cmpany that arranges electrnic mney transfers. Once registered, yu may send a mney transfer using Online Banking r Mbile Banking by entering the address r mbile phne number f the recipient. In additin, mney sent t yur address r mbile number will be depsited int the persnal r small business accunt yu designated when yu registered fr the service. By participating in the /Mbile Transfer Netwrk Service, yu are representing t us that yu are the wner r yu have the authrity t act n behalf f the wner f the mbile phne number r address yu are using t send r receive messages regarding mney transfers. In additin, yu are cnsenting t the receipt f s r autmated text messages frm Bank f America, r its agent, regarding the transfers and represent t us that yu have btained the cnsent f the recipients f yur intended transfers t the receipt f such s r autmated text messages. 2. Scheduling Transfers Once registered, yu may make ne-time transfers at any time using Online Banking r Mbile Banking by entering the address r mbile phne number f the recipient. An unregistered recipient must register within 14 days and set up the same address r mbile phne number that yu entered t send them mney. If the recipient des nt register, set up an address r mbile number and accept the transfer within 14 days, the transactin will be cancelled. During this perid, a hld will be placed n the sender's accunt fr the amunt f the transfer. Once the recipient has successfully enrlled in the /Mbile Transfer Netwrk, transfers will autmatically be debited frm the sender's accunt and depsited in the recipient's accunt. If the sender and recipient are bth Bank f America custmers enrlled in the /Mbile Transfer Netwrk, transfers will be immediately debited frm the sender's accunt and reflected in the recipient's accunt in accrdance with the time frames indicated in Transfers t Depsit Accunts in Sectin 3.A. If bth parties are enrlled in the /Mbile Transfer Netwrk but yu are sending mney t a custmer f a different bank, the transfer will be immediately debited frm yur accunt and, if cmpleted by 9:00 p.m. ET, will be delivered t the recipient's bank within three business days. Bank f America is nt respnsible fr any failure f anther bank t timely credit its custmer's accunt. The transfer prcess fr funds sent t yu using yur address r mbile number generally takes apprximately fur business days, subject t the terms f the sender's agreement with its bank. Bank f America will depsit the funds int yur designated accunt when the transfer has settled and the funds are available. Yu acknwledge and agree that payment transfers will be cmpleted using nly the address r mbile phne number yu enter even if it identifies a persn different frm yur intended recipient. The name yu enter will help yu identify yur intended recipient in the drp dwn menu and yur transactin histry but will nt be used t prcess payments. Please make sure yu accurately enter the recipient's address r mbile phne number since yur bligatin t pay fr the transfer will nt be excused by an errr in the infrmatin yu enter. Transfer Instructins relating t external accunts and the transmissin and issuance f data related t such Instructins shall be received pursuant t the terms f this Agreement and the rules f the Natinal Autmated Clearing Huse Assciatin ("NACHA") and the applicable autmated clearing huse ("Reginal ACH") (cllectively, the "Rules") and yu and we agree t be bund by such Rules as in effect frm time t time. In accrdance with such Rules, any credit t an accunt shall be prvisinal until such credit has been finally settled by us r the third party institutin which hlds the accunt. 3. Fees There is n fee fr sending r receiving a transfer under the /Mbile Transfer Service. Please nte that yur mbile carrier may charge yu fr text messaging. Please check yur mbile service agreement fr details n applicable fees. Yu may als make payments withut a transactin fee by using Bill Pay (described in Sectin 3.B abve). Bill Pay allws yu t transfer mney t individuals, regardless f whether they are Bank f America custmers, usually within 4 business days. Yu may als make transfers withut charge t ther Bank f America custmers thrugh nline banking if yu knw the recipient's accunt number.

11 4. Mbile Carrier Infrmatin By registering a mbile phne number thrugh the enrllment prcess, yu are certifying that yu are the accunt hlder fr the mbile phne accunt r have the accunt hlder's permissin t register the number. Message & data rates may apply. Fr help text "HELP" t T cancel yur plan, send a text "STOP" t at anytime. After yu text "STOP", yu agree t receive ne additinal text message cnfirming yur chice. In case f questins, please call custmer service at fr cnsumer accunts and fr small business accunts. Supprted Carriers: AT&T, Sprint, Bst, Verizn Wireless, U.S. Cellular, T-Mbile, Cincinnati Bell, Virgin Mbile USA, Cellular Suth, Centennial and Ntels Fr infrmatin abut ur privacy and security practices and a link t ur U.S. Cnsumer Privacy Ntice, g t ur Web site at D. Limitatins and Dllar Amunts fr Transfers and Payments (des nt apply t Transfers Outside Bank f America) Transfers and Payments made using Online Banking are subject t the fllwing limitatins: Bill payments can be fr any amunt between $0.01 and $99, One-time immediate transfers between linked Bank f America accunts can be fr any amunt betwee n $0.01 and $999, One-time immediate transfers frm a linked Bank f America accunt t a linked MLPF&S investment accunt may nt exceed $999, Additinal dllar limitatins and verificatins may apply. Please cntact yur financial advisr if yu have questins n a particular transfer transactin. One-time immediate transfers frm a linked MLPF&S investment accunt t a linked Bank f America accunt may nt exceed $25,000. Additinal dllar limitatins and verificatins may apply. Please cntact yur financial advisr if yu have questins n a particular transfer transactin. Transfers submitted t the accunts f ther Bank f America custmers may nt ttal mre than $1,000 during any 24-hur perid r $2,500 during any 7-day perid fr persnal accunts. If yu are a U.S. Trust r Merrill Lynch Wealth Management client yu may have higher limits fr this type f transfer. Please cntact yur advisr fr mre infrmatin n yur limits. If yu are a Small Business custmer, yu may als have higher limits fr this type f transfer. In additin, fr all custmers, we may limit the ttal amunt f mney that any Bank f America custmer can receive thrugh these transfers. Scheduled and recurring transfers between linked Bank f America accunts can be fr any amunt between $0.01 and $99, Scheduled and recurring transfers between a linked MLPF&S investment accunt and a linked Bank f America accunt can be fr any amunt between $0.01 and $999, Additinal dllar limitatins may apply. Please cntact yur financial advisr if yu have questins n a scheduled r recurring transfer transactin. Cnsumers participating in the /Mbile Transfer Netwrk Service may send up t 10 transfers with an aggregate dllar limit f $2,500 and receive up t 10 transfers with an aggregate dllar limit f $5,000 during any 24-hur perid, and may nt send r receive in excess f 30 transfers with an aggregate dllar amunt f $20,000 in any 30-day perid. If yu are a U.S. Trust r Merrill Lynch Wealth Management client yu may have higher limits fr this type f transfer. Please cntact yur advisr fr mre infrmatin n yur limits. Small business custmers may receive up t 10 transfers with an aggregate dllar limit f $25,000 during any 24-hur perid and 30 transfers with an aggregate dllar amunt f $100,000 in any 30-day perid. Receiver limits may nt apply t transfers frm custmers f ther banks participating in the clearxchange netwrk. The minimum transfer amunt under the /Mbile Transfer Service is $1.00. All transfer limits are subject t temprary reductins t prtect the security f custmer accunts and/r the transfer system.

12 At ur discretin we may refuse t prcess any transactin that exceeds any f the abve limits. In this case, yu are respnsible fr making alternate arrangements r resche duling the payment r transfer within Online Banking. E. Transfer/Payment Authrizatin and Sufficient Available Funds Yu authrize Bank f America t withdraw, debit r charge the necessary funds frm yur designated accunt in rder t cmplete all f yur designated transfers and payments. Yu agree that yu will instruct us t make a withdrawal nly when a sufficient balance is r will be available in yur accunts at the time f the withdrawal. The cmpletin f a transfer r payment is subject t the availability f sufficient funds (including any verdraft prtectin plans) at the time the transactin is psted. If enugh funds t cmplete the transfer r payment are nt available, we may either (i) cmplete the transactin and verdraw the accunt r (ii) refuse t cmplete the transactin. In either case, we may charge a nn-sufficient funds (NSF), returned item, verdraft, r similar fee. Transfers r payments frm SafeBalance Banking TM accunts will nt be cmpleted if there are nt sufficient funds n the date f the scheduled transfer r payment. Please refer t the applicable accunt agreement and fee schedule fr details. If yu schedule a payment frm an accunt maintained at anther financial institutin and there are insufficient funds in that accunt, yu may be charged a fee by that financial institutin. At ur ptin, we may make a further attempt t issue the payment r prcess the transfer request. Bank f America is under n bligatin t infrm yu if it des nt cmplete a payment r transfer because there are nn-sufficient funds r credit in yur accunt t prcess the transactin. In this case, yu are respnsible fr making alternate arrangements r rescheduling the payment r transfer within Online Banking. F. Canceling Transfers and Payments (des nt apply t Transfers Outside Bank f America) Bill Payments In rder t cancel a payment (including a payment yu scheduled frm an accunt maintained at anther financial institutin), yu must sign int Online Banking and fllw the directins prvided n the Bill Pay screens. The cancel feature is fund in the Payment Histry r Recurring Payments sectins f Online Banking. Fr payments scheduled frm SafeBalance Banking TM accunts, future-dated payments can be cancelled prir t 5 p.m. ET n the scheduled send n date. Fr payments scheduled frm ther accunts, future-dated payments can be cancelled prir t 5 p.m. ET n the third bank business day prir t the scheduled delivery date. Transfers Alternative Methd A 1-time immediate transfer t anther Bank f America custmer using the recipient's accunt number cannt be cancelled after it has been submitted in Online Banking. A transfer submitted thrugh the /Mbile Transfer Netwrk Service may nt be cancelled nce the recipient has registered. Future-dated and recurring transfers can be canceled prir t midnight ET n the bank business day prir t the date the transfer is scheduled t be made. If the transfer's status is In Prcess r Prcessed, yu can n lnger cancel it. After yu cancel a future-dated transfer, the status changes t Canceled. Canceled transfers remain under Review Transfers. Nte: The easiest and mst cnvenient way t cancel a payment r transfer is thrugh the methd described abve. Hwever, yu may request t cancel a scheduled r recurring payment r a future-dated transfer by calling us at fr cnsumer accunts and fr small business accunts. If yu are calling frm utside f the cntinental U.S., call us cllect at We must receive yur request three (3) bank business days r mre befre the payment r transfer is scheduled fr prcessing. If yu call, we may als require yu t put yur request in writing and get it t us within 14 days after yu call. If yu call r write t cancel a payment r transfer that is Pending, yu will be charged fr a stp payment in accrdance with the agreement fr the apprpriate linked accunt.

13 G. Our Liability fr Failure t Cancel r Stp the Transfer r Payment If yu attempt t cancel a payment r transfer in accrdance with the abve instructins and we d nt d s, we will be liable fr yur lsses r damages. H. E-Bills E-Bills is a feature f the Bill Pay service that enables yu t receive bills electrnically frm participating Payees. Apprval f e-bills Participating Payees establish their wn criteria fr reviewing requests t receive e -Bills and have sle discretin t accept r decline yur request. We d nt participate in this decisin. Participating Payees generally take up t five (5) bank business days t apprve an e-bill set-up request. Accessing e-bills frm a Third Party In sme cases we btain the e-bill frm the web site f the Payee. T d s, we will ask yu fr infrmatin needed fr this purpse, such as any required passwrd. When yu prvide this infrmatin, yu authrize us t access the third party web site t retrieve the accunt infrmatin n yur beh alf, and yu appint us yur agent fr this limited purpse. Timely Delivery f e-bills We take n respnsibility if a Payee des nt prvide the necessary data t frward an e -Bill in a timely manner. If yu d nt receive a bill, it is yur respnsibility t cntact the Payee directly. We are nt respnsible fr any late charges r ther adverse cnsequences. Any questins regarding yur bill details shuld be directed t yur Payee. Stp e-bills All parties have the right t cancel the service at any time. We will ntify yu if Bank f America r a Payee discntinues/stps e-bills. If yu request that an e-bill be discntinued, we require seven (7) bank business days fr the Payee t receive and prcess the request. Privacy When yu establish e-bills with a participating Payee yu will prvide certain infrmatin, that will be frwarded nt the Payee t cmplete yur enrllment. If yu have cncerns abut the future use f this infrmatin yu shuld cntact yur Payee directly. Intrductry e-bill Opprtunity Yu understand and agree that selected Payees may prvide e-bills t yu thrugh Bill Pay fr up t three mnths in rder t intrduce yu t the cnvenience f nline bill payment. We will ntify yu in advance f such intrductry pprtunities. Bank f America des nt have access t and des nt stre detailed billing infrmatin cntained in the e-bill. Only yu will have access t the detailed bill infrmatin. If at any time yu chse nt t participate in this intrductry e-bill pprtunity, yu have the fllwing ptins: Yu can discntinue a specific e-bill by signing int Online Banking and chsing t edit it. Select cancel the e-bill trial, cnfirm yur cancellatin and the e-bill trial will end. T be remved frm future e-bill trial enrllments, please custmer care at ptutebill@custmercenter.net. Please make sure t include the address that yu use fr nline banking messaging in yur respnse t us. If yu wish t cntinue t receive the e-bills after the intrductry perid, please fllw the instructins at the e-bills page f Online Banking I. Accunts Linked t Yur Online Banking Services (des nt apply t Transfers Outside Bank f America) When yu first set up yur Online ID, we will link all f yur eligible Bank f America accunts. If yu pen an additinal eligible accunt at a later date, we will link yur new accunt t Online Banking, unless yu instruct us nt t d s. If yu want t limit the accunts linked r the activity level assigned t an accunt, please call us at and a representative will discuss the available ptins with yu. Fr businesses, als see Sectin 7.B.

14 J. Activity Levels fr Linked Accunts Currently there are 3 activity levels that can be assigned t yur linked accunts: View - This level allws yu t btain current accunt balance and transactin infrmatin. This level des nt allw transfer f funds between linked accunts. Hwever, fr linked investment accunts, yu may be able t perfrm investment activities (including trading) by linking directly t the investment site. Inquiry - This level allws yu t btain current accunt balance and transactin infrmatin. This level des nt allw transfers f funds frm this accunt t any linked accunts. Financial - This level allws yu t btain accunt infrmatin and transfer funds between linked accunts, as well as t add Bill Pay services, and certain ther banking services. When yu first use Online Banking, all f yur linked accunts are assigned the activity level f "financial." If any additinal accunts are linked t Online Banking, it will autmatically be assigned t the activity level f "financial." If yu want t change the activity level assigned t yur linked accunts, please call us at If yu are calling frm utside f the cntinental U.S., call us cllect at: Fr businesses, als see Sectin 7.A. 4. Other Terms and Cnditins A. Mnthly Service Charge Except as therwise prvided in this Agreement r yur applicable accunt agreements and schedule f fees, there is n mnthly service charge fr accessing yur linked accunts with the Online Banking service. Nte: Fr Persnal Financial Management prgrams (such as QuickBks ) using Online Banking with Bill Pay service thrugh QuickBks Direct Cnnect - There is a $15.00 charge fr Business custmers wh have the Online Business Suite Accunt Management prduct. The fee is waived fr business custmers if yu are a Business Advantage checking custmer. B. Other Charges In additin t the fees already described in this Agreement, yu shuld nte that depending n hw yu access Online Banking r Transfers Outside Bank f America, yu might incur charges fr: Nrmal accunt fees and service charges. Any Internet service prvider fees. Any wireless carrier fees. Purchase f cmputer prgrams such as Persnal Financial Management (PFM) sftware. Payments r transfers made thrugh Online Banking services frm a savings r mney market accunt may result in an excess transactin fee. See yur savings r mney market accunt fr details. Additinally, fees may be assessed fr added self-service features available thrugh Online Banking Help & Supprt, such as stp payment requests, check cpy rders and accunt statement cpy rders. Fr additinal infrmatin, please see the applicable Depsit Agreement. An NSF-fee, returned item, verdraft r similar fee may als apply if yu schedule payme nts r transfers and yur available balance is nt sufficient t prcess the transactin n the date scheduled r, in the case f a persnal check, n the date when the check is presented t us fr payment. Please see Sectin 8 fr additinal fees fr Transfers Outside Bank f America. C. Service Hurs Online Banking services and Transfers Outside Bank f America are available 365 days a year and 24 hurs a day, except during system maintenance and upgrades. When this ccurs, a message will be displayed n-line when yu sign n t Online Banking. Our Call Centers are available Mnday thrugh Friday frm 7:00 a.m. t 10:00 p.m.,