Columbine Federal Credit Union ONLINE BANKING/ BILL PAYMENT AGREEMENT & DISCLOSURES AND PRIV ACY DISCLOSURE

Transcription

1 Clumbine Federal Credit Unin ONLINE BANKING/ BILL PAYMENT AGREEMENT & DISCLOSURES AND PRIV ACY DISCLOSURE 1. Online Banking/Bill Payment 2. Online Banking/ Bill Payment Limitatins 3. Online Bill Payment 4. Security f Passwrd 5. Member Liability 6. Telephne Number, and Address 7. Business Days 8. Fees and Charges 9. Transactin Dcumentatin 10. Accunt Infrmatin Disclsure 11. Limitatin f Liability fr Online Banking/Bill Payment 12. Terminatin f Online Banking Bill/Payment 13. Ntices 14. Statement Errrs 15. Enfrcement 16. Privacy Disclsure This Agreement is the cntract which cvers yur and ur rights and respnsibilities cncerning Online Banking/Bill Payment/Website Access ffered t yu by Clumbine Federal Credit Unin (CFCU). In this Agreement, the wrds we, us and ur refer t CFCU. The wrds "yu" and "yurs" mean thse wh submit a CFCU Online Banking/Bill Payment authrizatin frm. The wrd accunt means any ne membership accunts yu have with CFCU. By submitting the authrizatin fr Online Banking/Bill Payment service, yu agree t the fllwing terms gverning yur and ur rights and respnsibilities cncerning the Online Banking/Bill Payment electrnic funds transfer services. Electrnic funds transfers (EFTs) are electrnically initiated transactins thrugh Online Banking/Bill Payment and bill payment transactins invlving yur depsit accunts. 1. Online Banking/Bill Payment. Upn apprval, yu may use yur persnal cmputer t access yur accunts. Yu must use yur member number r scial security number alng with yur passwrd t access yur accunts thrugh Online Banking. T access Online Bill Payment yu will need a Username and a User Passwrd. Online Banking/Bill Payment are accessible seven (7) days a week, 24 hurs a day. Yu will need a persnal cmputer and a web brwser (such as Netscape Navigatr r Micrsft Internet Explrer). The nline address fr Online Banking is The nline address fr Online Bill Payment is

2 Yu are respnsible fr the installatin, maintenance and peratin f yur cmputer and mdem. CFCU will nt be respnsible fr any errrs r failures invlving any telephne service, Internet service r yur cmputer. At the present time, yu may use Online Banking/Bill Payment t: Transfer funds between yur share savings and checking accunts within yur member accunt. Transfer funds t accunts f ther members where yu are a jint wner. Transfer frm share savings accunts, checking accunts and lines f credit t ther depsit r lan accunts, as applicable. Review accunt balance, transactin histry, direct depsit and tax infrmatin fr any f yur accunts. Review infrmatin n yur lan accunt including payff amunts, due dates, finance charges, interest rate, and balance infrmatin. Pay bills frm yur checking accunt using the Bill Payment service (including sending a check t yurself). Cmmunicate with the CFCU using the electrnic mail ( ) feature. Transactins invlving yur depsit accunts will be subject t the terms f yur Membership and Accunt Agreement and transactins invlving a lan r line f credit accunt will be subject t yur Lan Agreement and Disclsures, as applicable. 2. Online Banking/Bill Payment Limitatins. The fllwing limitatins n Online Banking/Bill Payment transactins may apply: a. Transfers. Yu may make funds transfers t yur ther accunts as ften as yu like. Hwever, transfers frm yur savings r mney market accunts will be limited t a ttal f six (6) in any ne calendar mnth. Yu may transfer r withdraw up t the available balance in yur accunt r up t the available credit limit n a line f credit at the time f the transfer, except as limited under this Agreement r yur depsit r lan agreements. CFCU reserves the right t refuse any transactin that wuld draw upn insufficient r unavailable funds, lwer an accunt belw a required balance, r therwise require us t increase ur required reserve n the accunt. CFCU may set ther limits n the amunt f any transactin and yu will be ntified f thse limits. b. Accunt Infrmatin. The accunt balance and transactin histry infrmatin may be limited t recent accunt infrmatin invlving yur accunts. Als, the availability f funds fr transfer r withdrawal may be limited, due t the prcessing time fr any ATM depsit transactins and ur Funds Availability Plicy.

3 c. . Yu may use t send messages t us. may nt, hwever, be used t initiate a transfer n yur accunt r a stp payment request. CFCU may nt immediately receive cmmunicatins that yu send, and CFCU will nt take actin based n requests until we actually receive yur message and have a reasnable pprtunity t act. If yu need t cntact us immediately regarding an unauthrized transactin r stp payment request, yu may call us at the telephne number set frth in Sectin 6, r us at feedback@clumbinefcu.rg. 3. Online Bill Payment.. Online Bill Payment Transactins. When yu register fr Online Bill Payment, and if yu are apprved t use the service, yu authrize us t prcess bill payments frm yur checking accunt. Yu may use Online Bill Payment t initiate tw different types f payment transactins: i. Single Payments are payments that are nt recurring. The payments can be canceled r changed thrugh Online Bill Payment up until 4:00am Muntain Time befre yur scheduled payment date. ii. Recurring Payments are payments that are recurring n a fixed due date and fixed amunt. Yu have an ptin with Online Bill Payment t set autmatic payments t cntinue indefinitely r set a maturity date. The payment can be canceled r changed thrugh Online Bill Payment up until 4:00am Muntain Time befre the scheduled payment date. a. Number f Payments and Authrized Payees. There is n limit t the number f payments yu may schedule t payees lcated in the United States. Yu may nt make payments t federal, state r lcal gvernments r ther categries f payees we designate frm time t time. When yu transmit a bill payment instructin t us, yu authrize us t transfer funds t make the Online Bill Payment transactin frm yur checking accunt. CFCU will nt prcess any bill payment transfer if we knw the required transactin infrmatin is incmplete. In any event, CFCU will nt be liable fr any transactin that cntains incrrect infrmatin fr which we were nt respnsible fr entering r knwing. If there are insufficient funds in yur accunt t make the bill payment request, we may either refuse t make the bill payment r make the bill payment and transfer funds frm any verdraft prtectin accunt yu have established. CFCU reserves the right t refuse t prcess bill payment instructins that reasnably appear t us t be fraudulent r errneus.

4 b. Prcessing Payments. The amunt f yur requested bill payments will be deducted frm yur accunt n the scheduled payment date and will be prcessed by SunCrp Crprate Credit Unin n that date, r the next business day shuld the prcessing date fall n a weekend r hliday. Therefre, yu must have sufficient funds available t cver yur payment n the scheduled payment date. Bill payments are delivered t the payee either electrnically, which may take up t fur (4) business days frm the scheduled payment date, r by check t thse payees nt set up t accept electrnic payments, which may take up t seven (7) business days frm the scheduled payment date. It is yur respnsibility t schedule yur bill payments in such a manner that yur bligatins will be paid n time. If yu d nt allw sufficient time, yu assume full respnsibility fr any late payments r finance charges that may be impsed as a result f yur failure t transmit a timely bill payment authrizatin. c. Editing r Deleting Bill Payments. Payments designated as single payments cannt be changed t recurring payments and recurring payments cannt be changed t single payments. Instead, the current payment must be deleted, and then yu can set up a new payment in the frmat s desired. Bill payments can nly be edited r deleted when they are still pending. Transactins cannt be edited r deleted nce yur bill payment has been prcessed. Yu may edit and delete future single and recurring bill payments under certain circumstances by fllwing the instructins prvided. If yu discver an errr in r want t change a payment instructin (i.e. payment date r payment amunt) fr a bill payment that yu have already scheduled fr transmissin thrugh the Online Bill Payment service, yu may electrnically edit r delete yur payment request thrugh the Bill Payer service. Yur change r cancellatin request must be entered and transmitted thrugh the Online Bill Payment service befre the scheduled payment date. If yur request is nt timely entered, yu will be respnsible fr the payment. Bill payments that are sent electrnically may nt be stpped after the payment is prcessed. A stp payment n a bill payment that is sent by check may be made after it has been prcessed as lng as the funds fr the check have nt yet cleared. Funds in the amunt f the check payment will be credited t yur accunt frm SunCrp Crprate Credit Unin in five (5) t seven (7) business days. A stp payment fee will be charged t yur accunt in accrdance with ur Membership & Accunt Agreement and Fee Schedule. CFCU will nt be respnsible fr stpping bill payments set up by yu thrugh the Online Bill Payment system.

5 4. Security f Passwrd. The passwrd that yu select is fr yur security purpses. The passwrd is cnfidential and shuld nt be disclsed t third parties r recrded. Yu are respnsible fr safekeeping yur passwrd. Yu agree nt t disclse r therwise make yur passwrd available t anyne nt authrized by yu t sign n yur accunts. If yu authrize anyne t have r use yur passwrd, yu understand that persn may use Online Banking/Bill Payment t review all f yur accunt infrmatin and make accunt transactins. Therefre, we are entitled t act n transactin instructins received using yur passwrd, and yu agree that the use f yur passwrd will have the same effect as yur signature authrizing transactins. If yu authrize anyne t use yur passwrd in any manner that authrity will be cnsidered unlimited in amunt and manner until yu specifically revke such authrity by ntifying CFCU and change yur passwrd immediately. Yu are respnsible fr any transactins made by such persns until yu ntify us that transactins and access by that persn are n lnger authrized and yur passwrd is changed. If yu fail t maintain r change the security f these passwrds and CFCU suffers a lss, we may terminate yur EFTs and accunt services immediately. 5. Member Liability. Yu are respnsible fr all transfers yu authrize using Online Banking/Bill Payment under this Agreement. If yu permit ther persns t use yur passwrd, yu are respnsible fr any transactins they authrize r cnduct n any f yur accunts. Hwever, tell us at nce if yu believe anyne has used yur passwrd and accessed yur accunts withut yur authrity. Telephning is the best way f keeping yur pssible lsses dwn. Fr Online Banking/Bill Payment transactins, if yu tell us within tw (2) business days, yu can lse n mre than $50 if smene accessed yur accunt withut yur permissin. If yu d nt tell us within tw (2) business days after yu learn f the unauthrized use f yur accunt r passwrd, and we can prve that we culd have stpped smene frm accessing yur accunt withut yur permissin if yu had tld, us yu culd lse as much as $500. Als, if yur statement shws Online Banking/Bill Payment transfers that yu did nt make, tell us at nce. If yu d nt tell us within sixty (60) days after yu received yur peridic statement, yu may be liable the full amunt f the lss if we can prve that we culd have stpped smene frm making the unauthrized EFT transactins. If a gd reasn (such as a hspital stay) kept yu frm telling us, we may extend the time perid. 6. Reprting Unauthrized Use f yur Online Banking/Bill Payment Accunt. If yu believe yur passwrd has been lst r stlen r that smene has transferred r may transfer mney frm yur accunt withut yur permissin, please call: Fr Online Banking/Bill Payment:

6 Clumbine Federal Credit Unin Fax: Main Office DTC Office Or, cntact us electrnically by sending an message thrugh ur website at feedback@clumbinefcu.rg Or, write: Clumbine Federal Credit Unin Attn: Member Services PO Bx 2889 Centennial, CO Business Days. Our business days are Mnday, Tuesday, Thursday, Friday, 9:00 am t 5:00 pm and Wednesday 10:00am t 5:00pm. Hlidays are nt included. 8. Fees and Charges. There are certain charges fr Online Banking/Bill Payment as set frth belw. Frm time t time, the charges may be changed. We will ntify yu f any changes as required by law. a. Online Banking. This service is free t members. b. Online Bill Payment. The first sixty (60) days fr Online Bill Payment is free. After the free trial perid, there is a fee f $4.95 per mnth fr Online Bill Payment that allws up t 10 transactins per mnth. It is $.50 per transactin ver Transactin Dcumentatin. Transfers and withdrawals transacted thrugh Online Banking/Bill Payment will be recrded n yur peridic statement by mail. Yu will receive a statement mnthly. 10. Accunt Infrmatin Disclsure. We will maintain the cnfidentiality and privacy f yur accunt infrmatin in accrdance with ur privacy plicy as stated n ur website in Sectin 16. Hwever, we will disclse infrmatin t third parties abut yur accunt r the transfers yu make in the fllwing limited circumstances: a. As necessary t cmplete transfers; b. T verify the existence f sufficient funds t cver specific transactins upn the request f a third party, such as a credit bureau r merchant; c. T cmply with gvernment agency r curt rders; d. If yu give us yur express permissin.

7 11. Limitatin f Liability fr Online Banking/Bill Payment. If we d nt cmplete a transfer t r frm yur accunt n time r in the crrect amunt accrding t ur agreement with yu, we will be liable fr yur lsses r damages. Our sle respnsibility fr an errr in a transfer will be t crrect the errr and in n case will we be liable fr any indirect, special, incidental r cnsequential damages. In states that d nt allw the exclusin r limitatin f such damages, ur liability is limited t the extent permitted by applicable law. CFCU will nt be liable fr the fllwing: a. If, thrugh n fault f ur wn, yu d nt have enugh mney in yur accunt t make the transfer, yur accunt is inactive r the transfer wuld g ver the credit limit n yur line f credit, if applicable. b. If yu used the wrng passwrd r yu have nt prperly fllwed any applicable cmputer r CFCU user instructins fr making transfers and Online Bill Payment transactins. ] c. If yur cmputer fails r malfunctins r yur Internet service, the phne lines, the CFCU cmputer system r SunCrp Crprate Credit Unin cmputer system were nt prperly wrking and such prblems were apparent when yu attempted such transactin. d. If circumstances beynd ur cntrl (such as fire, fld, telecmmunicatin utages r strikes, equipment r pwer failure) prevent making the transactin. e. If the funds in yur accunt are subject t an administrative hld, legal prcess r ther claim. If yu have nt given SunCrp Crprate Credit Unin cmplete, crrect and current instructins s SunCrp can prcess a transfer. f. If, thrugh n fault f ur wn, a bill payment r funds transfer transactin des nt reach a particular payee due t changes in the payee address, accunt number r therwise; the time yu allw fr payment delivery was inaccurate; r the payee failed t prcess a payment crrectly, r in a timely manner, and a fee, penalty, r interest is assessed against yu. g. If the errr was caused by a system beynd CFCU's cntrl such as a telecmmunicatins system, an Internet service prvider, any cmputer virus r prblems related t sftware nt prvided by CFCU. h. If there are ther exceptins as established by CFCU. 12. Terminatin f Online Banking/Bill Payment. Yu agree that we may terminate this Agreement and yur Online Banking/Bill Payment accunt, if yu, r any

8 authrized user f yur Online Banking/Bill Payment accunt r passwrd breach this r any ther agreement with us; r if we have reasn t believe that there has been an unauthrized use f yur accunts r passwrd. In additin, we reserve the right t terminate the service if yu fail t use the service fr mre than six cnsecutive billing cycles. Yu r any ther party t yur accunt can terminate this Agreement by ntifying us in writing. Terminatin f service will be effective the first business day fllwing receipt f yur written ntice. Terminatin f this Agreement will nt affect the rights and respnsibilities f the parties under this Agreement fr transactins initiated befre terminatin. 13. Ntices. CFCU reserves the right t change the terms and cnditins upn which this service is ffered. CFCU will ntify yu at least twenty-ne (21) days befre the effective date f any change, as required by law. This means we will cntact yu via the address yu have designated. Use f this service is subject t existing regulatins gverning the CFCU accunt and any future changes t thse regulatins. 14. Statement Errrs. In case f errrs r questins abut yur Online Banking/Bill Payment transactins, cntact us by telephne, send us an r write us per the instructins set frth in Sectin 6 as sn as yu can. We must hear frm yu n later than sixty (60) days after we sent the first statement n which the prblem appears. Please include the fllwing infrmatin: Full name and phne number where yu can be reached. Describe the transactin yu are unsure abut, and explain as clearly as yu can why yu believe it is an errr r why yu need mre infrmatin. Tell us the dllar amunt f the suspected errr. If yu tell us rally, we may require that yu send us yur cmplaint r questin in writing within ten (10) business days. We will tell yu the results f ur investigatin within ten (10) business days after we hear frm yu and will crrect any errr prmptly. Errrs related t transactins which ccurred within thirty (30) days after the first depsit t the accunt (new accunts), we will tell yu the results f ur investigatin within twenty (20) business days. If we need mre time, hwever, we may take up t frty-five (45) calendar days t investigate yur cmplaint r questin, ninety (90) calendar days fr new accunt transactin errrs, r errrs invlving transactins initiated utside the United States. If we decide t d this, we will prvisinally credit yur accunt within ten (10) business days fr the amunt yu think is in errr, s that yu will have the use f the mney during the time it takes us t cmplete ur investigatin. If we ask yu t put yur cmplaint r questin in writing and we d nt receive it within ten (10) business days, we may nt prvisinally credit yur accunt.

9 We will deliver r mail t yu an explanatin f ur findings within three (3) business days after the cnclusin f ur investigatin. If we decided that there was n errr we will send yu a written explanatin. If yu request, we will prvide yu cpies f dcuments (t the extent pssible withut vilating ther members' rights t privacy) relied upn t cnclude that the errr did nt ccur. 15. Enfrcement. Yu agree that yu are respnsible t CFCU fr any liability, lss r expense as prvided in this Agreement that CFCU incurs as a result f any dispute invlving yur accunts r services. Yu authrize CFCU t deduct any such liability, lss, r expense frm yur accunt withut prir ntice t yu. This Agreement shall be gverned by and cnstrued under the laws f the state f Clrad as applied t cntracts entered int slely between residents f, and t be perfrmed entirely in, such state. In the event either party brings a legal actin t enfrce the Agreement r cllect any verdrawn funds n accunts accessed under this Agreement, the prevailing party shall be entitled, subject t Clrad law, t payment by the ther party f its reasnable attrney's fees and csts, including fees n any appeal, bankruptcy prceedings, and any pst-judgment cllectin actins, if applicable. Shuld any ne r mre prvisins f this Agreement be determined illegal r unenfrceable in any relevant jurisdictin, then such prvisin be mdified by the prper curt, if pssible, but nly t the extent necessary t make the prvisin enfrceable and such mdificatin shall nt affect any ther prvisin f this Agreement. 16. Privacy Ntice & Disclsure. Clumbine Federal Credit Unin, yur member wned financial institutin, is cmmitted t prviding yu with cmpetitive prducts and services t meet yur financial needs and help yu reach yur gals. We are equally cmmitted t prtecting the privacy f ur members. Under federal law, we are required t give yu this privacy ntice. It describes ur credit unin's privacy plicy and practices cncerning the persnal infrmatin we cllect and disclse abut ut members. It als includes infrmatin abut the parties wh receive persnal and smetimes nnpublic infrmatin frm us as we cnduct the business f the credit unin. If after reading this ntice yu have questins, please cntact us at: r write t: Clumbine Federal Credit Unin P.O. Bx 2889 Centennial, CO

10 Infrmatin We Cllect Abut Yu We cllect nnpublic persn infrmatin abut yu frm the fllwing surces: Infrmatin we receive frm yu n applicatins and ther frms Infrmatin abut yur transactins with us Infrmatin we receive frm a cnsumer reprting agency Infrmatin btained when verifying the infrmatin yu prvide n an applicatin r ther frms; this may be btained frm yur current r past emplyers, r frm ther institutins where yu cnduct financial transactins We may disclse all f the infrmatin we cllect, as described abve, as permitted by law. Parties Wh Receive Infrmatin Frm Us We may disclse nnpublic persnal infrmatin abut yu t the fllwing types f third parties: Financial service prviders, such as insurance cmpanies, and securities brker-dealers Nn-financial cmpanies, such as cnsumer reprting agencies, data prcessrs, check/share draft printers, financial statement publishers, plastic card prcessrs, nn-prfit rganizatins and gvernment agencies Disclsure f Infrmatin t Parties That Prvide Services t Us In rder fr us t cnduct the business f the credit unin, we may disclse all f the infrmatin we cllect, as described abve, t cmpanies that perfrm marketing r ther services n ur behalf r t ther financial institutins with whm we have jint marketing agreements r t ther nnaffiliated third parties fr the purpses f prcessing and servicing transactins that yu request r authrize s that we may prvide members cmpetitive prducts and services. We may als disclse nnpublic persnal infrmatin abut yu under circumstances as permitted r required by law. These disclsures typically include infrmatin t prcess transactins n yur behalf, cnduct the peratins f ur credit unin, fllwing yur instructins as yu authrize, r prtect the security f ur financial recrds. T prtect ur members' privacy, we nly wrk with cmpanies that agree t maintain strng cnfidentiality prtectins and limit the use f infrmatin we prvide. We d nt permit these cmpanies t sell the infrmatin we prvide t ther third parties. Disclsure f Infrmatin Abut Frmer Members If yu terminate yur membership with Clumbine Federal Credit Unin, we will nt share infrmatin we have cllected abut yu, except as may be permitted r required by law.

11 Hw We Prtect Yur Infrmatin We restrict access t nnpublic persnal infrmatin abut yu t thse emplyees wh need t knw that infrmatin t prvide prducts r services t yu. We maintain physical, electrnic, r prcedural safeguards that cmply with federal regulatins t guard yur nnpublic persnal infrmatin. What Members Can D t Help Clumbine Federal Credit Unin is cmmitted t prtecting the privacy f its members. Members can help by fllwing these simple guidelines: Prtect yur accunt numbers, plastic card numbers, PINs (persnal identificatin numbers) r passwrds. Never keep yur PIN with yur card, which can prvide free access t yur accunts if yur card is lst r stlen. Use cautin when disclsing yur accunt numbers, scial security numbers, Etc. t ther persns. If smene calls yu explaining the call is n behalf f the credit unin and asks fr yur accunt number, yu shuld beware. Official credit unin staff will have access t yur infrmatin and will nt need t ask fr it. Keep yur infrmatin with us current. If yur address r phne number have changes, please let us knw. It is imprtant that we have current infrmatin n hw t reach yu. If we detect ptentially fraudulent r unauthrized activity r use f an accunt, we will attempt t cntact yu immediately. Let us knw if yu have questins. Please d nt hesitate t call us we are here t serve yu!