SLA. Co-Managed. Do-It-Yourself

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2 SLA Do-It-Yourself Co-Managed Co-Managed Fully Managed Operational Application Support DB Support Storage Planning Capacity planning Change Management Release Management Pro Services Systems Monitoring Capacity Management Performance Management Configuration Management Server Management OS Management Backup & Restore Firewall Management System Monitoring Security Patching Colocation Smart Center Smart Center Verizon Center Customer Center Smart Center Verizon Center Colocation 2

3 Investment New Builds * $190M investment in Data Center Expansion *10 Million Sq Feet to rent or sell Premium Data Centers London 09 New Jersey 09 Atlanta 09 Virginia Texas Foot Print 5 Smart Centers 3 Verizon Centers 33 Premium Centers Over 200 Data Centers 3000 Central Offices Premium Centers ITIL Smart Centers

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6 Verizon manages and operates multi-platform IT environments (mainframe, midrange, and open) to help achieve our customer s IT business objectives. Fully managed IT infrastructure solutions Access to best-in-class technology, processes, and people. 24x7 support to customers using automated technology tools Data center services include: ISO 9001:2000-certified operations support IT Help Desk System operations Tape operations Print operations Second-level data center support Production control Backup and recovery processes Technical support Performance analysis/capacity planning Storage management Systems security/contingency planning Remote Management Asset procurement and third-party management

7 Available in four Smart Centers Redundant connectivity to IP backbone Choice of three operating systems Interactive self-service portal Proactive account management Layered security offerings Optional application support Web server, application server, database server, etc.

8 1) Today, Moore s Law states processor performance will double every 18 months (confirmed by Intel Scientists in 1975). 2) Software is not keeping up with the increasing processing capacity of today s hardware. 3) Virtualization allows end users to exploit this fact. Evidence of Inefficient Utilization of Verizon Business IP Application Hosting Server/Data Center Resources. Average Processor Time 3.90% Average Physical Memory Used - 40% Average Logical Disk Counters Used 33%

9 Virtualization makes it possible to achieve significantly higher resource utilization and lowering operating costs Server Consolidation Reduce the number of servers Reduce related IT hardware (switches /routers) Consolidate diverse operating systems on fewer servers Infrastructure Optimization Increase server utilization Reductions in real estate Power Cooling Resulting in significantly lower IT costs

10 Embedding On Demand Computing centers into our global IP backbone will create an on- demand platform that delivers our next generation application and performance management solutions. By converging computing and the network, Verizon Business will manage in a real time fashion the capacity, performance and availability of infrastructure and applications for the enterprises we serve. 10

11 Add Virtual and Physical Servers Dynamically Turn Down Servers Virtual Servers Physical Servers Storage Move Server Images Failover Servers: Move MAC Address Move Network Ports Move HBA Address Reboot in Minutes 11

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13 Verizon to rent or sell unoccupied CO or data center space to customer Bunker type facility VzB / VzT to provide large bandwidth network services to facilities Fiber DWDM and local SONET rings Verizon Business can provide global connections its MPLS networks Verizon Business provides professional services to remodel and built customer custom data center Data Center design, migration, consolidation services Application management CPE solutions Onsite staffing and Smart-Hands support Verizon provides ongoing maintenance on the plant or telecom facilities

14 Request Facilities 50 miles away from coast and within 300 miles from Dade county Dedicated Space to Tracfone, not colo Easy access to the Verizon Fiber Network Lake Wales Central Office: 211 East Tillman Avenue Original Central Office built in 1966 Addition built in Miles from Sarasota Number of Stories: One Rated and designed for a second story Construction: Floor Slab on grade, concrete Walls - Reinforced Concrete Roof - Concrete Slab roof w/ asphalt topping Gross Available Space: 14,490 square feet Completely Separate Entrance Tracfone County full access to space Elevation: 148 above sea level Wind Load: 0-30ft = 25psf (approx 100MPH), 31-50ft = 35psf (approx. 120 MPH) Facility owned by Verizon Dual Fiber Entrance

15 Remodeling to Customer Specifications: Facility: Demo and Finish to Data Center Standards, Raised Floor, Under Floor Water Detection, Bathrooms, Plumbing, Work Rooms, Storage HVAC: Chiller, CRAC Units Security: Electronic Key readers, biometric scanner, Keytrack, closed circuit surveillance, recording Power: Feeds into building, UPS, UPS Battery Plant, Switchgear, Generators, PDUs Fire Suppression: Heat Sensors, Smoke Sensors, Particle detectors, pre -action Dry-pipe, Wet Sprinkler, Handheld CO2 Extinguisher Network: Demarcation rooms, Feeds into building

16 Verizon CO Unoccupied Space

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20 Customer Gains: Hardened and Dedicated Facility No Growth Risks Build to Customer Specifications Reduced Construction Cost Using VZ Building First up in an Emergency Access to the Verizon Network Cost Gains: Reduce Power through Greener Design and Virtualization Natural Gas Generators Annual Tax Credits from power company Located in the Community Lower Network Cost Reduced Maintenance Cost

21 Replacement Regular Use Implement Testing Concept/Problem Requirements Design Development Consulting & Design: Application Infrastructure Design Application Performance Testing Database Assessment & Design Storage Assessment Data Backup/Replication Assessment SAP Assessment SAP Optimization Operational Maturity Assessment Application Infrastructure Capacity Assessment Consolidation Assessment (Virtualization Assessment) Implementation & Integration: Application Tuning Application Infrastructure Build Application Infrastructure Migration & Consolidation Storage management Technology Upgrade / Migration Security management Storage Integration SAP Migration 21

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