1 disaster recovery - the importance of having a plan Disasters, whether manmade or acts of nature, can strike anywhere at any time with little or no warning. In fact, companies that do not have a Disaster Recovery plan in place are at risk of losing their business. Don t let this happen to you. Planning in advance can save your business. Organizations that take the time to implement disaster recovery plans ahead of time often ride out catastrophes with minimal or no loss of data, hardware, or business revenue. This in turn allows them to maintain the faith and confidence of their customers and investors. Simply put, operating without a Disaster Recovery plan is risky business. 40% of all businesses that experience a disaster never re-open. Of the remaining businesses, 25% close within the following two years. US Department of Labor - Bureau of Labor Statistics. Consider this, almost 40% of small businesses that close due to a disaster event never re-open. What would you do if the building your business is located within was damaged or destroyed in a disaster? Where would you go to continue providing your customers with your business services? Would you be prepared and have the correct resources, databases, contact information and other necessary items to adapt to these changes? Having a disaster plan that identifies these important items will help ensure your business is prepared to survive during unexpected and difficult times.
2 disaster recovery - are you at risk? 9/11 was a wake-up call for corporations around the world to re-evaluate their business continuity plans. Since then, thousands of businesses have been affected by Hurricanes Katrina and Rita. What will happen to your business in the event of another terrorist attack, hurricane or unforeseen disaster? Can you afford for your network to go down, resulting in loss of revenue, employee productivity and valuable data? The question is not if another disaster will strike, but when. If the success of your business is dependant upon your network being up and running 24/7/365, read on. Planning now can prepare you to reduce or remove the devastating effects of a disaster. Over 8,000 establishments were inside or within half a mile of the Rita-damaged areas. US Department of Labor - Bureau of Labor Statistics. Possible crises and disasters for consideration include: Theft Power Failure Fire Internet Failure Floods Hazardous Waste Material Leak/Spill Hurricanes Security Breach Tornadoes Terrorist Attack Earthquakes Computer Virus/Hacker Attack The threat of a crisis or disaster is real and imminent. While this list is far from exhaustive, many smaller events may have a greater impact on the operation of your company. your internet operations built deployed managed disaster recovery colocation managed servers web development
3 disaster recovery - data center checklist Choosing the right Disaster Recovery Data Center facility is just as important as your Disaster Recovery Plan. Make sure your provider offers the following: State-Of-The-Art Facility, Built Of Solid Construction Proven Financial Stability Multiple Carrier Internet Backbones Border Gateway Protocol (BGP4) Routing Physically Independent Fiber Entry Points Premium Tier-1 Backbone Providers 24/7/365 Staffed Network Operations Center 24/7/365 On-Site Network Monitoring 24/7/365 Customer Access to Equipment 24/7/365 Notification of Service Problems 24/7/365 Live Support Via Phone/ /Skype 24/7/365 Remote Hands On Services 100% Uptime Guarantee Comprehensive Video Surveillance Monitoring Restricted Access to Facility Pre-Action Fire Suppression System Redundant Power and Cooling Systems Redundant Network Connections Customizable Rack Space Starting at 1 U Secure, Fully Lockable Cabinets Computer Work Centers Computer Crash Carts Complimentary Maintenance Tools Spare Servers Available Custom Colocation Solutions Custom Managed Server Solutions Backups w/ Tape Rotation Managed Firewalls Managed Content Switches Web Access to Bandwidth Usage Statistics Drop Shipping/Installation Services Work-Site Recovery Space Internet Access Geographically Stable Network Operations Staff Experienced At Application Development, Software/Hardware Configuration and System Management your internet operations built deployed managed disaster recovery colocation managed servers web development
4 disaster recovery - the onramp difference OnRamp s 15,000 square foot, state-of-the-art Data Center features the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to build, deploy and manage Internet Operations. Thousands of customers have trusted OnRamp s Disaster Recovery, Colocation, Managed Servers and Advanced Internet Solutions to deploy their Internet Operations. Built with best-of-class equipment, advanced security and backed by 24/7/365 on-site maintenance and monitoring, the OnRamp Data Center guarantees 100% uptime. 24/7/365 monitoring from our Network Operations Center provides immediate hands-on support during a customer OnRamp s depth and capabilities at every layer of Internet Operations enable us to deliver a complete stack of services. emergency from engineers with expertise all the way through the application layer. Running Internet Operations on a 24/7/365 basis is demanding and requires many capabilities that a standard IT department may not have. OnRamp s enterprise team has a unique set of capabilities that spans all aspects of Internet Operations, up to and including the application layer. With our experience in application development, software/hardware configuration and system management, customers often use OnRamp as an extension of their IT department, ensuring that every need is filled and every contingency addressed. OnRamp s advanced Data Center solutions include system administration consulting, automated backups, customer tape rotation, managed firewalls, content switches, web design/application development and a variety of other services all intended to ensure that your Internet Operations run safely and reliably. And, customers can always count on the fact that OnRamp s Network Operations Center is staffed 24/7/365 with experienced network engineers who provide hands-on customized support. your internet operations built deployed managed disaster recovery colocation managed servers web development
5 disaster recovery - choosing the right facility In addition to ensuring that a disaster recovery site has the highest levels of security, redundancy, reliability and infrastructure necessary to house your servers, it is important to make sure that the site has experienced personnel to facilitate the installation, monitoring and maintenance of your equipment. Choosing a disaster recovery facility that is in a geographically sound location is important. And, while you want your backup site to be far enough away from the threat of natural disaster, it is equally as important for the site to be close enough that you can move in quickly and efficiently. But, how will you plan to maintain your equipment on a day-to-day basis? Does your Data Center have the highest levels of security, reliability and infrastructure to house your servers? Is it realistic for your IT personnel to travel between your main office and your disaster recovery site on a regular basis? Choosing a disaster recovery site with 24/7/365 onsite network engineers with proven experience in installation, repair, monitoring, replacement and configuration removes the need for you to make regular trips between your office and your disaster recovery site. Few companies provide hands-on support for their disaster recovery customers. In fact, most won t even touch your equipment. OnRamp is different. Experienced network engineers with application-level expertise are standing by, ready to help with customer installs, configuration, maintenance and repair. In fact, customers often use OnRamp as an extension of their IT department, ensuring that every need is filled and every contingency is addressed. your internet operations built deployed managed disaster recovery colocation managed servers web development
6 disaster recovery - how onramp can help Founded in Austin, TX, OnRamp Access has been providing all of the services necessary to build, deploy and manage Internet Operations since its inception in As one of Austin's original Internet Operations companies, OnRamp began connecting businesses to the Internet by providing Internet dial-up, ISDN and T-1 service. Within a year, OnRamp s state-of-the-art Data Center housed servers for Disaster Recovery, Colocation and Managed Server customers. As the Internet landscape grew, so did the depth and breadth of OnRamp s services and capabilities. In 1995, OnRamp created a full-service Web Department that has designed and developed more than 700 websites and applications to date. Today, OnRamp is still the only Data Center in Austin and Central Texas to provide a single source for all of the services and complementary resources necessary to fully integrate your Internet Operations. Because OnRamp s enterprise team is experienced at application development, software/hardware configuration and system management we eliminate the seams that exist between companies that only provide parts of the solution. Our customers depend upon OnRamp s unique technical expertise, broad set of services and 24/7/365 hands-on support to supplement their abilities in order to reliably deploy every layer of their Internet Operations. onramp's internet operations stack Whether you need simple Colocation or support all the way through the application layer, OnRamp provides all of the services and expertise necessary to build, deploy and manage each and every layer of your Internet Operations. 5 APPLICATION LAYER 4 OPERATING SYSTEM LAYER 3 DEVICE LAYER 2 NETWORK LAYER 1 DATA CENTER LAYER ONRAMP: YOUR INTERNET OPERATIONS COMPANY
7 disaster recovery - onramp data center features Top Level Security As a PCI Level 1 and SAS 70 Level 2 compliant facility, OnRamp maintains the highest levels of security with 24/7/365 monitoring and surveillance from on-site personnel. Geographically Sound Conveniently located in the heart of Texas, the OnRamp Austin Data Center is 220 milles from the Gulf of Mexico, 150 miles from Houston and accessible from all major arterial highways. State-of-the-Art Data Center A reliable physical environment, OnRamp s 15,000 square foot Data Center provides redundant power and air systems built by industry leaders including Liebert, Kohler and Detroit Diesel. This redundancy extends to the OnRamp network which utilizes Cisco equipment and BGP4 routing technologies to automatically route traffic around any problems. Multiple connections with different Tier-1 Internet backbones, delivered on independent fiber entrance facilities, ensure the unlikely event of a backbone failure or fiber/conduit cut will not affect service. Complimentary Maintenance Tools and Spare Parts The OnRamp Data Center features everything you need to work on your equipment including cage nuts, screws, bolt and tools. In addition to our comprehensive selection of tools, we offer Microsoft and Red Hat application media on-site as well as spare HP servers - all available 24/7/ /7/365 Customer Hands-On Support and Service Running Internet Operations on a 24/7/365 basis is demanding and requires many capabilities that a standard IT department may not have. OnRamp s enterprise team has a unique set of capabilities that spans all aspects of Internet Operations up to and including the appilcation layer. Customers can always count on the fact that OnRamp s Network Operations Center is staffed 24/7/365 with eperienced network engineers who provide hands-on customized support.
8 disaster recovery - onramp data center overview FACILITY / NETWORK Built as NEBS-Compliant Central Office in 01 Converted into 15,000 SF Data Center in 03 Powered by 100% Green Energy 24/7/365 Staffed Network Operations Center SAS-70 and PCI Level 1 Audits Multiple Carrier Internet Backbones Border Gateway Protocol (BGP4) Routing Physically Independent Fiber Entry Points Only Premium Tier-1 Backbone Providers Microsoft Windows and Linux Supported OS Services Disaster Recovery Solutions Custom Colocation Solutions From 1 U Custom Managed Server Solutions Managed Firewalls Managed Backups/Tape Rotation Managed Content Switches SECURITY / REDUNDANCY Designed with Telecom-Class Reliability 100% Uptime Guarantee Kohler / Detroit Diesel Generator UL Listed, Bonded Lightning Protection System Active Water and Leak Detection Pumps Liebert Double Conversion UPS Redundant Liebert Air Handling Units Multiple Liebert Surge Suppression Units Pre-Action Fire Suppression System Comprehensive Video Surveillance Monitoring Business Class T1 Microsoft Hosted Exchange 2007 Microsoft Exchange 2007 Servers Web Access to Bandwidth Usage Redundant Network Connections Burstable Bandwidth Additional Power Circutis CUSTOMER SUPPORT 24/7/365 Staffed Network Operations Center 24/7/365 On-Site Monitoring 24/7/365 Notification of Service Problems 24/7/365 Customer Access to Equipment 24/7/365 Live Support Via Phone/ /Skype 24/7/365 Colocation Access Computer Work Center/Computer Crash Carts Complete/Complimentary Maintenance Tools Spare HP Servers Available 24/7/365 Microsoft/RedHat Application Media On-Site Remote Hands-On Reboot Requests Cable Grooming and Labeling Systems Administration Tasks Web Design/Application Development CUSTOM SOLUTIONS Build Your Own Colocation Solutions Burstable Bandwidth Redundant Network Connections Additional Power Circuits Customized Support Build Your Own Managed Server Solutions Backups with Tape Rotation HackerView Network Security Scans of Network Managed Firewalls/Content Switches Web Access to Bandwidth Usage Statistics Call Today For a Free Quote