1 9.0 Data Center Facilities Requirements Expect the Best Instructions to Vendors: Vendor shall address in its proposal the solution it proposes to address the Commonwealth s requirements for Data Center Facilities as specified in Section 4 of the Comprehensive Infrastructure Agreement and shall comply with all of the requirements set forth in Schedule 4 thereto. Unless specifically noted in the appropriate tables below, Vendor agrees to perform, for the environment (described in Schedule 4), the services and associated roles and responsibilities (as outlined within Schedule 4) is not considered to be all-inclusive. Vendor will be responsible for the complete life-cycle management of these services, unless otherwise noted. Vendor shall clearly indicate in the tables below if it does not accept the requirements defined in Schedule 4. Commonwealth considers the Vendor to agree to all Schedule 4 unless identified herein. Vendor should add rows to the tables below as necessary. Absence of issues will constitute agreement for those items not herein addressed, and will be off the table for further negotiation. [Note to Vendor: the Commonwealth wishes to explore with Vendor various financing/ ownership/leasing options potentially available with respect to the data centers.] Why the Northrop Grumman Team? A significant portion of the information technology infrastructure that allows the Commonwealth agencies to service their customers will reside in the facilities provided through this VITA PPEA partnership agreement. The reliability of this infrastructure is the lifeblood for allowing the Commonwealth agencies the ability to provide critical health and welfare services to the people of Virginia every day. The Northrop Grumman Team recognizes the need for VITA to be able to provide to its customer agencies a level of reliability that will exceed their expectations yet still remain affordable. Our solution provides for two new facilities that will meet and exceed VITA s requirements for day-to-day reliability and recovery from every form of disaster. Our proposed Redacted will be a technology showplace that includes VITA offices and a stateof-the-art Tier III primary data center. This Tier III data center will be constructed to provide % availability to the IT infrastructure it supports. Additionally, we are constructing a customized facility in Redacted to support a VITA enterprise help desk and a backup data center hot site. This hot site will be constructed to allow for any level of recovery requirement from automated fail over, to hours, to days, or to weeks based on affordability and best value to VITA s customers. The Northrop Grumman Team is committed to supporting the Commonwealth s goals for employment and technology development in Redacted While successful consolidation and transformation of information technology requires skill, experience, and proven processes, it will not be successful without effective facilities and infrastructure. The Northrop Grumman Team will provide: Data center facilities that are secure, scaleable and hardened against both natural and manmade disasters Network connectivity that is secure, scaleable and redundant to provide the highest levels of availability Offices, meeting rooms, training facilities, and break areas customized into a cooperative colocated work setting to maximize VITA and Northrop Grumman Team working relationships Business continuity and disaster recovery facilities that are designed to support VITA s customer agencies needs for continuous operations 9-1 June 20, 2005
2 Having successfully consolidated and transformed our own infrastructure environment to efficiently provide services to 125,000 employees, Northrop Grumman is well aware that a data center facility must be secure, hardened and scaleable, and provide a healthy environment for those who work in the facility. In building a true public-private partnership with VITA, Northrop Grumman will construct jointuse facilities to support VITA and our internal operations. By leveraging Northrop Grumman operations, our proposal shares resources and reduces VITA s financial investments while providing two new operations centers located in the Redacted area and Redacted Virginia. This provides a savings to VITA, as the costs associated with providing a primary Tier III data center facility and a hot site disaster recovery facility is spread across a combination of Northrop Grumman and VITA operations. By implementing a dual data center approach, shown in Exhibit 9-1, we build reliability into the delivery of information services in the event of a disaster. The Commonwealth can focus on their core mission in serving its citizens while the Northrop Grumman Team can partner with VITA to provide best value services and reliability. Redacted Exhibit 9-1 Commonwealth of Virginia Facility Locations Text Redacted. In this section we present an overview of our facilities response, including data center facilities services in Section 9.1, network services connectivity in Section 9.2, VITA office space requirements in Section 9.3, and backup data center requirements in Section Data Center Facilities Services Vendor shall reference and provide detailed accepted and/or proposed service environment components as attachments to the proposal where required and as indicated in Schedule 4. Northrop Grumman proposes to construct two new facilities to meet VITA s requirements. Exhibit 9-2 depicts the Redacted and Exhibit 9-3 depicts the Redacted. Trends in the data center business caution companies about retrofitting existing office sites, because they were not built to accommodate the demands of today s data centers in the areas of electrical, cooling, ventilation, and monitoring (reference Processor Publication, March 11, 2005, Vol. 27, No. 10). Trying to accommodate these demands in an existing office building more often than not exceeds the cost of building a new site and fails to meet the requirements of new technology solutions, with little concern for the future. Northrop Grumman recognizes that VITA is well aware that the availability of infrastructure support systems is a direct result of the reliability of the data center and building infrastructure. We have used current and projected standards from organizations such as the Gartner Group (reference Gartner Publication ID G , dated April 25, 2005) and The Uptime Institute to formulate our data center design specifications. Northrop Grumman will design and construct a Tier III data center and associated office complex that meets or exceeds the reliability, security, operational, and capacity requirements necessary to fulfill VITA s current and future needs. A Tier III data center is defined by The Uptime Institute as having multiple power and cooling distribution paths, but having only one path active. Tier III also provides redundant components that are maintainable concurrently and an availability level of %. The existing Richmond Plaza Building data center, by comparison, does not meet some basic Tier I standards. For instance, it does not have sufficient ability to exhaust the heat generated by computing hardware. Only about half of the raised floor can be used for computing 9-2 June 20, 2005
3 equipment. This is a prime example of inappropriately trying to retrofit an existing facility into a data center, when it was not designed to support modern computing technology. The principal goals of our facilities proposal are to ensure we meet reliability, secure ability, flexibility, and scalability objectives for VITA, today as well as in the future. The selected sites are designated as technology parks that are designed to attract national and international businesses due to the quality of life, which is extremely attractive to personnel with technical job skills. Likewise, constructing at the proposed sites will be a beacon to other firms seeking to relocate to reliable and attractive facilities. The success of Northrop Grumman and VITA will attract other investments to the technology parks. As an example, Northrop Grumman s Lafayette Colorado Facility was built ground up in Since that time, four additional buildings have been constructed and occupied adjacent to the Northrop Grumman site. These buildings house a major Kaiser Permanente medical center and technology centers for Level 3, STK, and Sun Micro Systems. At the same time, Northrop Grumman has built an additional facility at this location and doubled our staffing at this site. Northrop Grumman has worked with the Redacted to establish locations for the aforementioned sites, contributing to the economic goals and objectives of the Commonwealth of Virginia. Likewise, Northrop Grumman has teamed with local Virginia companies to address the requirements for architectural and engineering, general contracting, and operations and maintenance of the new facilities. These companies include McKinney and Company, an architectural and engineering (A&E) firm located in Ashland, Virginia; Whiting-Turner, a general contractor with Virginia headquarters in Richmond, Virginia; and Lee Technologies, headquartered in Fairfax, Virginia. Lee Technologies is a facilities management firm that specializes in mission-critical facilities. Exhibit 9-2 Redacted The new facility is a state-of-the-art Tier III data center. The new facilities design approach will use the latest preengineered steel and precast technology to minimize the construction and transition schedules, yet satisfy the requirement for a hardened structure. The intent is to vacate the Richmond Plaza Building site as soon as possible. Our plan is to relocate all personnel and migrate the mainframe and server workloads before November 1, This will provide the ability to recover from any unforeseen difficulties prior to the VITA required date of December 31, In accordance with the Comprehensive Infrastructure Agreement, Section 3.21, the Northrop Grumman Team will perform all of the services only from or at locations within the geographic boundaries of the Commonwealth. Exhibit 9-3 Redacted This new facility will contain the backup data center and the enterprise help desk. 9-3 June 20, 2005
4 Richmond Enterprise Solutions Center Northrop Grumman will construct a primary data center and office complex Redacted. Completion of the construction will meet the scheduled relocation of the computing infrastructure and employees from the existing Richmond Plaza Building to comply with the objectives of VITA to vacate the site no later than December 31, The design strategy for the data center Redacted is to provide a fault-tolerant environment that meets current industry standards as defined by the Gartner Group and to meet Tier III standards as defined by The Uptime Institute for mission-critical facilities. As detailed in our response to the Comprehensive Infrastructure Agreement Schedule 4 (described in detail in Section ), Northrop Grumman will provide data center facilities that will meet or exceed the requirements for a hardened site, such as redundant power systems, redundant uninterrupted power supply (UPS) and motor generator systems, and N+1 redundancy in heating, ventilation, and air conditioning (HVAC) systems. In addition, Northrop Grumman will provide the latest technology in fire detection and prevention systems, water detection systems, and physical security systems. Our proposal provides a low-risk site location as required by VITA. Check if Vendor agrees with Schedule 4, except for the elements listed in Exhibit 9-4. Data Center Facilities Requirements Issues Exhibit 9-4 Data Center Facilities Requirements Issues (Table 53) RPB Data Center Relocation Requirement Check if Vendor agrees with all elements of Schedule 4 Section 1.2, except for the elements listed in Exhibit 9-5. Data Center Facilities Requirements Issues Exhibit 9-5 Data Center Facilities Requirements Issues (Table 54) 9-4 June 20, 2005
5 9.1.2 Physical Site Check if Vendor agrees with all elements of Schedule Section 1.2, including all subsections, except for the elements listed in Exhibit 9-6. Physical Site Requirements Issues Exhibit 9-6 Physical Site Requirements Issues (Table 55) 9.2 Network Services Connectivity Network Back-End Connectivity Check if Vendor agrees with all elements of Schedule 4 Section 2.1, except for the elements listed in Exhibit 9-7. Network Back-End Connectivity Requirements Issues Exhibit 9-7 Network Back-End Connectivity Requirements Issues (Table 56) Engineering/Development Check if Vendor agrees with all elements of Schedule 4 Section 2.2, except for the elements listed in Exhibit 9-8. Network Back-End Connectivity Requirements Issues Exhibit 9-8 Network Back-End Connectivity Requirements Issues (Table 57) Asset Acquisition and Network Provisioning Northrop Grumman will provide network connectivity for the new data centers. This will include voice and data throughout the facility. The data center will be served by multiple network circuits, including a Synchronous Optical Network (SONET) 622 Mega bits per second (Mbps) ring and a 1000 Mbps Ethernet Transparent Local Area Network Services (TLS) circuit. These circuits will enable secure access to Commonwealth systems, data and records located at the data center from VITA s designated locations. Upon arrival of the signal at the data center from the aforementioned circuits, the signal traverses a network firewall for a security check, and then goes into a main core switch that will route it toward its destination. The core switch is equipped with monitoring systems that will provide ongoing periodic reports on network capacity and utilization, as well as detailed specialized reports on demand. The reports will provide data to determine compliance with Service Level Agreements (SLAs), and by performing trend analysis, Northrop Grumman can determine any required actions to improve network performance. This may include adding capacity to the network. 9-5 June 20, 2005
6 Northrop Grumman will perform all asset and acquisition provisioning services for the network, including engineering, based on the reports generated by the Network Operations Center (NOC). This includes but is not limited to build-out, relocation, testing, and production activation. All network activities performed by Northrop Grumman will be presented to VITA for review and approval prior to implementation to ensure operational success and customer satisfaction. 9.3 VITA Office Space Requirements Northrop Grumman will provide office facilities in accordance with the specifications outlined in Schedule 4, Section 3.0, VITA Office Space Requirements, and will coordinate designs with VITA prior to execution Facilities Office Environment Check if Vendor agrees with all elements of Schedule 4 Section 3.1, except for the elements listed in Exhibit 9-9. Facilities Office Environment Issues Exhibit 9-9 Facilities Office Environment Issues (Table 58) Facilities Management Check if Vendor agrees with all elements of Schedule 4 Section 3.2, except for the elements listed in Exhibit Facilities Management Issues Exhibit 9-10 Facilities Management Issues (Table 59) 9.4 Backup Data Center Requirements Title Redacted Redacted. The building will be designed and constructed as a help desk and backup data center, with 20,000 square feet of mission-critical raised floor. The total area of the building will be 131,000 square feet located on a 12.4-acre site. The data center will meet or exceed standards for backup facilities provided by other disaster recovery vendors such as SunGard. Security will be provided using latest technology video surveillance equipment, access control badge readers, and a controlled reception area. A more detailed description of the Northrop Grumman plan for our enterprise help desk and backup data center facility can be found in Section of this proposal. The Northrop Grumman Team has added an additional exhibit, which shows that we agree with Schedule 4, except for the elements listed in Exhibit June 20, 2005
7 Backup Data Center Facilities Requirements Issues Exhibit 9-11 Backup Data Center Facilities Requirements Issues (Table 60) 9-7 June 20, 2005
Problem Management Contents Introduction Overview Goal of Problem Management Components of Problem Management Challenges to Effective Problem Management Difference between Problem and Incident Management
ITIL V3 Application Support Volume 1 Service Management For Application Support ITIL is a Registered Trade Mark and Community Trademark of the Office of Government and Commerce. This document may contain
GPO Box 2343 Adelaide SA 5001 Tel (+61 8) 8204 8773 Fax (+61 8) 8204 8777 DX:336 firstname.lastname@example.org www.archives.sa.gov.au Cloud Computing and Records Management June 2015 Version 1 Version
Managed Services Series The Best NOC and Service Desk Operations BOOK EVER! For Managed Services MSP University s Erick Simpson MCP, SBSC Table of Contents Contents What Can You Expect From This Book?...
Cloud Computing: Transforming the Enterprise Cloud computing is not just a trend. It is changing the way IT organizations drive business value. THINK SMART. ACT FAST. FLEX YOUR BUSINESS. EXECUTIVE SUMMARY
BITS GUIDE TO BUSINESS-CRITICAL TELECOMMUNICATIONS SERVICES BITS 1001 PENNSYLVANIA AVENUE, NW SUITE 500 SOUTH WASHINGTON, DC 20004 202-289-4322 WWW.BITSINFO.ORG BITS TABLE OF CONTENTS I. Executive Summary...3
Standards for Internal Control in New York State Government October 2007 Thomas P. DiNapoli State Comptroller A MESSAGE FROM STATE COMPTROLLER THOMAS P. DINAPOLI My Fellow Public Servants: For over twenty
Request for Proposals (RFP) Managed Services, Help Desk and Engineering Support for Safer Foundation www.saferfoundation.org IMPORTANT NOTICE All proposal question and inquiries must be sent by email to
A Manager s Guide to Establishing a Hedge Fund Our partner in developing this guidebook: CONTENTS Executive Summary............................................. 3 Legal and Tax Overview for Establishing
GUIDANCE ON EXHIBITS 53 AND 300 INFORMATION TECHNOLOGY AND E-GOVERNMENT Table of Contents 1. Why must I report on information technology (IT) investments? 2. What background information must I know? 3.
TELECOMMUNICATIONS RESILIENCE GOOD PRACTICE GUIDE Version 4 MARCH 2006 Handling Instructions : This document was written for the use of the UK national infrastructure and it can be shared freely. Freedom
DEPARTMENT OF DEFENSE (DoD) CLOUD COMPUTING SECURITY REQUIREMENTS GUIDE (SRG) Version 1, Release 1 12 January 2015 Developed by the Defense Information Systems Agency (DISA) for the Department of Defense
VOLUME 1 Optimized for Small and Medium Data Centers Physical infrastructure for a scalable, adaptable, efficient, reliable, predictable data center with 5 to 100 racks 2012 Schneider Electric. All Rights
FRAUNHOFER RESEARCH INSTITUTION AISEC CLOUD COMPUTING SECURITY PROTECTION GOALS.TAXONOMY.MARKET REVIEW. DR. WERNER STREITBERGER, ANGELIKA RUPPEL 02/2010 Parkring 4 D-85748 Garching b. München Tel.: +49
Acceptance test Annual Business Information Management plan Annual information provisioning plan Application Application management ASL (Application Services Library) ASP (Application Service Providing)
Hosted VoIP RFP For Adams County School District 50 December 1, 2014 Optimal Communications Group TABLE OF CONTENTS 1.0 PROJECT OVERVIEW 1 2.0 INSTRUCTIONS TO BIDDER 3 3.0 IP-BASED COMMUNICATIONS SYSTEM
United States Department of Justice Federal Bureau of Investigation Information Technology Strategic Plan FY 2010 2015 CIO s Vision to deliver reliable and effective technology solutions needed to fulfill
Ernst & Young LLP One Commerce Square Suite 700 2005 Market Street Philadelphia, PA 19103 Tel: +1 215 448 5000 Fax: +1 215 448 5500 ey.com Report of Independent Auditor To the Management of Verizon Communications
CYBERSECURITY WORKFORCE DEVELOPMENT MATRIX RESOURCE GUIDE October 2011 CIO.GOV Workforce Development Matrix Resource Guide 1 Table of Contents Introduction & Purpose... 2 The Workforce Development Matrix
50 Getting ahead in the cloud The transition to cloud computing will be especially challenging for governments, given their myriad IT systems and their security, budgetary, and organizational constraints.
Contracting Guidance to Support Modular Development June 14, 2012 Table of Contents I. Purpose and Scope... 2 II. Overview... 2 III. Background... 3 IV. Modular Development: Key Terms, Principles and Risks...
Prologue This amendment of The FAA and Industry Guide to Product Certification (CPI Guide) incorporates changes based on lessons learned and supports the broader use of this guide by providing additional
NetSuite Data Center Fact Sheet Enterprise-Class Data Management, Security, Performance and Availability NetSuite is the world s largest cloud ERP vendor, supporting over 20,000 organizations, processing