managed servers - why choose a managed service provider?

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1 managed servers - why choose a managed service provider? Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to operate your Internet operations? In order to deliver 100% uptime, you need to ensure that your servers deliver the availability, security and performance that your customers demand. There are a number of potential problems and risks that can impact the operation of your site. In addition to failures in systems, platforms, applications, operating systems and operating infrastructures, slow site performance or unavailable services can negatively affect both customer perception and loyalty and can have a disastrous effect on company profitability. Do you have the highest levels of security, redundancy, reliability, infrastructure and technical expertise necessary to manage your Internet operations? Housing your servers in a regular office setting runs the serious and common risk of security threats, power outages and fire, to name a few. As well, managing, maintaining and monitoring your network on a 24/7/365 basis takes time, skill and technical expertise. The most feasible solution is to choose a Data Center with the infrastructure, capabilities and technical expertise to build, deploy and manage your Internet operations. By outsourcing to a Data Center provider with the security, redundancy, reliability, infrastructure and technical expertise to keep your business up and running 24/7/365, you can remain focused on your core business and deliver continuous and reliable service to your customers.

2 managed servers - benefits Managed servers eliminate the need for buying, maintaining and supporting one s own Internet server and offer system-level administration and support, comprehensive Internet infrastructure and extensive services that relieve IT departments of many critical, but costly responsibilities. These services typically include advanced monitoring, load balancing, elevated security and redundancy, data storage and industryleading technical expertise. The provider owns the Data Center, the network, server and other devices and is responsible for installing, maintaining and monitoring them. The customers retain full control of their operating systems and applications. Have you considered how managed servers could contribute to your bottom line? Managed hosting is a cost-effective way for companies needing 100% network uptime, responsiveness, technical expertise and a secure, high-end infrastructure. Even if you have your own in-house IT staff, managed servers can actually help you increase control by keeping your IT resources focused on the business goals and objectives that contribute to the bottom line. If you ve tracked the amount of time you or your IT department has spent on managing, maintaining and trouble-shooting your network, you know that the daily time commitment is significant. How often does your IT staff have to put aside the important projects to put out fires? By having a managed service provider manage, monitor and maintain your network, you can relieve your IT department from daily, often tedious, and time-consuming tasks. And, you can avoid costly infrastructure investments, thereby concentrating on your strategic objectives and goals.

3 managed servers - choosing the right facility In addition to ensuring that your managed service provider operates a Data Center with the highest levels of security, redundancy, reliability and infrastructure necessary to house your servers, it is important to make sure that the provider has experienced personnel to facilitate the configuration, monitoring and maintenance of your equipment. Choosing a managed service provider that operates a Data Center with state-of-the-art security, redundant air conditioning and power units and a 100% uptime guarantee is as equally important as the site s technical expertise and capabilities. When choosing a managed service provider, it is important to select a provider with A managed service provider should offer customized solutions, tailored to fit your needs. 24/7/365 on-site network engineers that have proven experience in installation, repair, monitoring, replacement and configuration. Your provider should work to ensure that you remain in the driver seat without getting caught up in the day-to-day tasks. While keeping you in control, a managed IT services provider should offer you the ability to customize your managed server solution to fit your needs. Many service providers stop their service at the device layer. OnRamp is different. Because OnRamp s enterprise team is experienced at application development, software/hardware configuration and system management, OnRamp s depth and breadth of capabilities at each layer of Internet Operations enable us to deliver a complete suite or stack of services, eliminating the seams that exist between companies that only provide parts of the solution. Experienced network engineers with application-level expertise are standing by, ready to help with customer installs, configuration, maintenance and repair. In fact, customers often use OnRamp as an extension of their IT department, ensuring that every need is filled and every contingency is addressed. your internet operations built deployed managed disaster recovery colocation managed servers web development

4 managed services - checklist When choosing a managed service provider, make sure your provider offers the following: State-Of-The-Art Facility, Built Of Solid Construction Proven Financial Stability Multiple Carrier Internet Backbones Border Gateway Protocol (BGP4) Routing Physically Independent Fiber Entry Points Premium Tier-1 Backbone Providers 24/7/365 Staffed Network Operations Center 24/7/365 On-Site Network Monitoring 24/7/365 Customer Access to Equipment 24/7/365 Notification of Service Problems 24/7/365 Live Support Via Phone/ /Skype 24/7/365 Remote Hands On Services 100% Uptime Guarantee Comprehensive Video Surveillance Monitoring Restricted Access to Facility Pre-Action Fire Suppression System Redundant Power and Cooling Systems Redundant Network Connections Customizable Rack Space Starting at 1 U Secure, Fully Lockable Cabinets Computer Work Centers Computer Crash Carts Complimentary Maintenance Tools Spare Servers Available Custom Colocation Solutions Custom Managed Server Solutions Backups w/ Tape Rotation Managed Firewalls Managed Content Switches Web Access to Bandwidth Usage Statistics Drop Shipping/Installation Services Work-Site Recovery Space Internet Access Geographically Stable Network Operations Staff Experienced At Application Development, Software/Hardware Configuration and System Management your internet operations built deployed managed disaster recovery colocation managed servers web development

5 managed servers - how onramp can help Founded in Austin, TX, OnRamp Access has been providing all of the services necessary to build, deploy and manage Internet Operations since its inception in As one of Austin's original Internet Operations companies, OnRamp began connecting businesses to the Internet by providing Internet dial-up, ISDN and T-1 service. Within a year, OnRamp s state-of-the-art Data Center housed servers for Disaster Recovery, Colocation and Managed Server customers. As the Internet landscape grew, so did the depth and breadth of OnRamp s services and capabilities. In 1995, OnRamp created a full-service Web Department that has designed and developed more than 700 websites and applications to date. Today, OnRamp is still the only Data Center in Austin and Central Texas to provide a single source for all of the services and complementary resources necessary to fully integrate your Internet Operations. Because OnRamp s enterprise team is experienced at application development, software/hardware configuration and system management we eliminate the seams that exist between companies that only provide parts of the solution. Our customers depend upon Onramp s unique technical expertise, broad set of services and 24/7/365 hands-on support to supplement their abilities in order to reliably deploy every layer of their Internet Operations. onramp's internet operations stack Whether you need simple Colocation or support all the way through the application layer, OnRamp provides all of the services and expertise necessary to build, deploy and manage each and every layer of your Internet Operations. 5 APPLICATION LAYER 4 OPERATING SYSTEM LAYER 3 DEVICE LAYER 2 NETWORK LAYER 1 DATA CENTER LAYER ONRAMP: YOUR INTERNET OPERATIONS COMPANY

6 managed servers - the onramp difference OnRamp Managed Server solutions are designed to provide the highest levels of security, redundancy and reliability for your Internet Operations. Using our experience building and deploying Internet applications for hundreds of companies, OnRamp creates a customized Managed solution for each project using HP Proliant Servers, Cisco network hardware, Windows, Linux and application level software. We secure, monitor and maintain the Managed solution in our state-of-the-art Data Center with 24/7/365 live, hands-on support accessible by phone, , VOIP, IM and WebChat. Simply put, our Managed Solutions use the best equipment and software and are OnRamp s depth and capabilities at every layer of Internet Operations enable us to deliver a complete stack of services. maintained by personnel with application level experience. Running Internet Operations on a 24//7/365 basis is demanding and requires many capabilities that a standard IT department may not have. OnRamp s enterprise team has a unique set of capabilities that spans all aspects of Internet Operations up to and including the application layer. With our experience in application development, software, hardware configuration and system management, customers often use OnRamp as an extension of their IT department, ensuring that every need is filled and every contingency addressed. OnRamp s advanced Data Center solutions include system administration consulting, automated back-ups, customer tape rotation, managed firewalls, content switches, web design/application development and a variety of other services all intended to ensure that your Internet Operations run safely and reliably. your internet operations built deployed managed disaster recovery colocation managed servers web development

7 managed servers - onramp features Top Level Security As a PCI Level 1 and SAS 70 Level 2 compliant facility, OnRamp maintains the highest levels of security with 24/7/365 monitoring and surveillance from on-site personnel. Depth and Breadth of Capabilities OnRamp s enterprise team is experienced at application development, software/ hardware configuration and system management. Our depth and capabilities at each layer of Internet Operations enable us to deliver a complete suite or stack of services, eliminating the seams that exist between companies that only provide parts of the solution. These services include Colocation, Managed Servers, Disaster Recovery, Web Design/ Development and Advanced Internet Solutions. State-of-the-Art Data Center A reliable physical environment, OnRamp s 15,000 square foot Data Center provides redundant power and air systems built by industry leaders including Liebert, Kohler and Detroit Diesel. This redundancy extends to the OnRamp network which utilizes Cisco equipment and BGP4 routing technologies to automatically route traffic around any problems. Multiple connections with different Tier-1 Internet backbones, delivered on independent fiber entrance facilities, ensure the unlikely event of a backbone failure or fiber/conduit cut will not affect service. Best of Class Equipment Using our experience building and deploying Internet applications for hundreds of companies, OnRamp creates a customized Managed solution for each project using HP Proliant Servers, Cisco network hardware, Windows, Linux and application level software. 24/7/365 Customer Hands-On Support and Service Running Internet Operations on a 24/7/365 basis is demanding and requires many capabilities that a standard IT department may not have. OnRamp s enterprise team has a unique set of capabilities that spans all aspects of Internet Operations up to and including the appilcation layer. Customers can always count on the fact that OnRamp s Network Operations Center is staffed 24/7/365 with eperienced network engineers who provide hands-on customized support.

8 managed servers - onramp data center overview FACILITY / NETWORK Built as NEBS-Compliant Central Office in 01 Converted into 15,000 SF Data Center in 03 Powered by 100% Green Energy 24/7/365 Staffed Network Operations Center SAS-70 and PCI Level 1 Audits Multiple Carrier Internet Backbones Border Gateway Protocol (BGP4) Routing Physically Independent Fiber Entry Points Only Premium Tier-1 Backbone Providers Microsoft Windows and Linux Supported OS Services Disaster Recovery Solutions Custom Managed Server Solutions Custom Colocation Solutions From 1 U Managed Firewalls Managed Backups/Tape Rotation Managed Content Switches SECURITY / REDUNDANCY Designed with Telecom-Class Reliability 100% Uptime Guarantee Kohler / Detroit Diesel Generator UL Listed, Bonded Lightning Protection System Active Water and Leak Detection Pumps Liebert Double Conversion UPS Redundant Liebert Air Handling Units Multiple Liebert Surge Suppression Units Pre-Action Fire Suppression System Comprehensive Video Surveillance Monitoring Business Class T1 Microsoft Hosted Exchange 2007 Microsoft Exchange 2007 Servers Web Access to Bandwidth Usage Redundant Network Connections Burstable Bandwidth Additional Power Circutis CUSTOMER SUPPORT 24/7/365 Staffed Network Operations Center 24/7/365 On-Site Monitoring 24/7/365 Notification of Service Problems 24/7/365 Customer Access to Equipment 24/7/365 Live Support Via Phone/ /Skype 24/7/365 Colocation Access Computer Work Center/Computer Crash Carts Complete/Complimentary Maintenance Tools Spare HP Servers Available 24/7/365 Microsoft/RedHat Application Media On-Site 24/7/365 Hands-On Monitoring/Managing 24/7/365 Live Onsite Customer Support Web Design/Application Development Best of Class Hardware Windows, Linux, Application Software CUSTOM SOLUTIONS Build Your Own Colocation Solutions Burstable Bandwidth Redundant Network Connections Additional Power Circuits Customized Support Build Your Own Managed Server Solutions Backups with Tape Rotation HackerView Network Security Scans of Network Managed Firewalls/Content Switches Web Access to Bandwidth Usage Statistics Call Today For a Free Quote