Network Router Monitoring & Management Services

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1 Network Router Monitoring & Management Services Get different parameters of routers monitored and managed, and protect your business from planned and unplanned downtime.

2 SERVICE DEFINITION: NETWORK ROUTER MONITORING AND MANAGEMENT SERVICES ITI s Network Router Monitoring & Management Service is a service relationship between ITI and the customer, in which different parameters of Routers are monitored and managed by the engineers from the Data Center NOC. Router Monitoring & Management Service ensures maximum availability of a Router with optimum performance. The Client connecting to Data Center over a WAN (MPLS, VPN, IPSec connectivity options) cloud will be installing the equipment at Data Center. Under this Service, the client will get the monitoring and management of all those equipment as well as the monitoring and management of the equipment installed at the client premises. The service does not include procurement, provisioning and AMC of Routers. Service Need This Service will protect the business from all common causes of planned and unplanned downtime and will provide enterprise-class monitoring solutions to monitor the customer s IT infrastructure and help in isolating and diagnosing the problem proactively. Service Architecture Network Operations Center Monitoring and Management of Routers Port, Interface, Processor Memory Utilization Configuration Data Incident Management Datacenter CPE WAN Cloud Datacenter Router

3 The diagram illustrates the working of the Router Monitoring & Management Service. On subscription of this Service by the customer, ITI Data Center enables the monitoring mechanism on the requested Router. The NOC will monitor the Data Center Router and CP Router with the help of SNMP protocol. SNMP will be enabled in all those routers that will be monitoring from NOC. For monitoring the Router, Read Community String of SNMP will be required, through which NOC can simply monitor the status and escalate the problem, in case if any arises. In case of Management of the Routers, the NOC will have credentials with them and will log on to the Router to change the configuration as per the request, or to clear the alarms or troubleshoot the problem. Different parameters get monitored and there is a mechanism to send an alert to the NOC on predefined failure/ incident occurrence. Engineers managing the NOC proactively monitor, attend to the reported alerts and take corrective action. Service Features & Specifications 24x7 monitoring service at the NOC ITIL-based process Qualified subject matter experts to resolve escalated incidents encounters during monitoring and management of Routers Analysis of critical alerts, filtration of incidents and providing information to the customer regarding incidents Patch Management of Operating System Half yearly Security Audit PRE REQUISITES FOR SERVICE DELIVERY Allocation of required resources for configuring the monitoring mechanism The customer shall provide all information as per SPQ (for e.g. threshold and parameters) The customer must provide all the required assistance to enable monitoring on Servers (for e.g. root password for installation of an agent in case of agent-based monitoring) to ITI Data Center The customer shall provide the escalation matrix along with the Ids (preferably group Id), where alerts should be sent The customer should provide SPOC for Change Management Process The customer should allow to create an NOC user with administrative rights to do the management part ITI Data Center will provide assistance for resolution of any critical problem in demand. The customer should provide administrative access, in case required Privilege/ RWA access to Router (No access to the customer in case managed by ITI Data Center/ Read Only access can be provided based on demand) VPN connectivity between ITI Data Center NMS back-end and the customer site for remote management of client premises Router Knowledge transfer from the customer on the setup/ architecture diagram and policies for new implementation Knowledge transfer from the customer on the setup/ architecture diagram and policies with diagram for management if implementation and configuration done by the customer

4 Service Deliverable ROUND-THE-CLOCK MONITORING Routers installed to connect the piece of Data Center infrastructure owned by the client to his network will be monitored round-the-clock and round-the-year Router physical and virtual ports will be monitored Up/ Down status of the ports will be monitored and respective team would be informed Port utilization and availability will be monitored Traffic (inbound/ outbound) will be monitored Hardware resources like CPU utilization/ memory utilization will be monitored The threshold will be configured to get an intimation of any problem prior to any outage. The threshold will be monitored extensively and the matter would be escalated, in case of any breach ROUND-THE-CLOCK MANAGEMENT Configuration of Router as per the requirement and design Configuration of port and IP Add/ delete/ modify the access list Enabling/ disabling of the ports as per the demand Hardware performance analysis Monitoring of hardware resources and its analysis. Suggest the configuration changes, if any is required to optimize the performance Fine tuning in the overall configuration to get the optimum performance Configuration Change Management wherein the complete record of any change with the cause would be maintained Configuration backups Checking the port errors and correcting the problem, in case if any encounters Incident Management Analysis of device configuration and optimization (with customer approval and Change Management) Analysis of device OS upgrade and implementation (with customer approval and Change Management)

5 Value Proposition Alerts for taking proactive/ corrective actions Pre-empting IT calamities Capacity planning Availability of highly technical engineers Reduced operational cost Monitoring and Management of Servers on 24x7 basis ITI Data Center Infrastructure INFRASTRUCTURE STABILITY High strength reinforced concrete buildings to withstand earthquakes, floods and other natural calamities FIRE SAFETY Combustion protection plan with the elimination of hazardous material Compliance with National Fire Protection Association (NFPA) 2001 standards Cross-zoned, multi-sensor detectors in overhead, below floor and within rack configuration High Speed Smoke Detection (HSSD) and very early aspiration-type fire detection system in server halls (VESDA) Fire Suppression with effective, eco-friendly, zero residue FM200 gas Individual rack level circuit breaker to localize short circuits Compartmentalization of power and data cables SITE ACCESS AND SECURITY Facilities to conform security specifications of ISO/IEC Perimeter security with a 24-hour security control system Manual screening at all entry and exit points CCTV camera monitoring with archival record system Multi-tiered levels of electronic access security Access Card, Numeric Code and Biometric Scanning CARRIER NEUTRALITY Major players have their POP in the Data Center

6 HIGH AVAILABILITY POWER Highly stable, high voltage Tier I grids with dual feeds Dual distribution system with standby equipments across the entire power supply chain, ensuring the required power uptimes 100% redundant UPS with battery backup Redundant diesel generators Customized power implementation with single-phase, three-phase power options Option of AC/DC power supply Capable of handling very high power density equipment PRECISION CONTROLLED ENVIRONMENT Precision-controlled Humidity, Ventilation and Air-Conditioning (HVAC), ensuring optimum performance and avoid equipment failure Temperature variance: 22 C +/-1 C, Humidity variance: 50% RH +/- 5% Raised flooring for Server halls to access data points and to channel airflow Airflow management grille work, capable of removing the possible hot-spot Intelligent Building Management System (IBMS) Capable of handling high localized cooling requirements for modern-day power hungry equipment SUPPORT Multiplatform Skilled manpower for 24x7 services ITI Limited Gate No. 5, Bangalore Plant, Dooravaninagar, Bangalore , Karnataka, India. Tel.: In partnership with SPV company Trimax Data Center Services Ltd. Product and Service offerings mentioned here are indicative in nature and should be verified for updates at the time of consideration.

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