Dedicated Hosting Services

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1 Dedicated Hosting Services Protect and manage your Servers/ Routers/ Switches/ storage devices/ security devices under a highly secure hosting space and get the finest performances out of them.

2 SERVICE DEFINITION: DEDICATED HOSTING SERVICES ITI s Dedicated Hosting Services is a service relationship between ITI and the customer, where IT assets such as Servers/ Routers/ Switches/ storage devices/ security devices, etc., dedicated for specific customer, provided by IDC on operating expense model, is housed in the facility of ITI for a contracted period against a specified fee. ITI s Dedicated Hosting Service offers a highly secure, fully redundant, environmentallyconditioned hosting space for the optimum performance of the customer s IT assets. The Service includes procurement, provisioning and maintenance of customer s servers, equipment, data, and/ or content. Service Architecture The overall functionality of dedicated hosting service is depicted in the diagram below: Lease Line/ VPN / MPLS Firewall Firewall WAN Internet Cloud End User Router Core Layer Aggregation Layer Router End User Managed Firewall service Server Farm in the Data Centre Access Layer The Servers are hosted in the Data Center and the customers have different access mechanism to connect to the server hosted at Data Center like: Private Connectivity (WAN Connectivity) Point to Point Leased Circuits Dial Up for RAS Connectivity Connectivity over Public Network Internet VPN Over Internet Dial Up For Internet Connectivity Entire Server Management Service is provided for the customers in the Service. and Security has been built at every point to provide committed uptime. Built and offered infrastructure is physically, logically and technically secured, and under monitoring 24x7.

3 Service Features & Specifications LOCATION ITI s Tier III plus Data Center is situated in Bangalore, which is a naturally safe region of India and lies in Seismic Zone 2 that is considered a seismically safe zone. ENVIRONMENT Redundant Precision Controlled Environment for Air Conditioning and Humidity. RELIABLE POWER ITI gets its power from feeders of state-run BESCOM. This feeder is connected to Redundant DG sets, which in turn supply power to Redundant UPS systems. From UPS system, power is supplied to multiple Power Distribution Units (PDUs). Each rack in IDC gets power from two separate PDUs (on different power panels), so as to offer complete redundancy end-to-end, thus, enabling very high uptime of power with minimum downtime. FIRE DETECTION AND PROTECTION High sensitivity smoke detection system (VESDA) and FM200 gas based fire suppression system. BMS Automated Building Management System (BMS). PHYSICAL SECURITY Multi-tiered approach towards physical security. MONITORING NOC support 24 hours a day, 365 days a year. Scope of Work The Dedicated Hosting Service offer comprises of a suite of products catering to safe hosting of critical IT infrastructure. The individual products include: 1 Secure hosting space 2 Server Management Support Co-Location Enabling Services remote support, remote office space and security options 3 Connectivity solutions 4 Power services EXCLUSIONS Management of customer data In a Dedicated Hosting Service, ITI will not be responsible for business loss (and/ or) consequential damages, and the customer takes all the responsibilities, directly or indirectly associated with the Server

4 Value Proposition ITI Data Center Co-Location facilities are fully integrated with carrier-grade, national and global network that provides a fast, reliable and private way to reach your customers offering rapid and secure delivery. CARRIER NEUTRAL ITI offers carrier neutral stand, i.e. while co-locating Servers at Data Center, the customer is free to choose the Communication/ Network partner. The Data Center has connectivity from BSNL, Railtel, VSNL, etc. RISK REDUCTION The Dedicated Hosting Service provides an option to the customer to reduce its capital and operational expenditure, move out of non-core business of Infrastructure Management, and reduce IT Management risks while continuing to protect the mission-critical systems. ONLINE MONITORING Our Network Operations Center (NOC) continuously monitors the health of all the components installed in the Data Center (includes customer equipment only if the monitoring service is explicitly subscribed by the customer) and traffic flowing through the network. MANAGED SERVICES IDC offers a range of managed Services as per their requirement of the customer as part of this offering. ITI Data Center Infrastructure INFRASTRUCTURE STABILITY High strength reinforced concrete buildings to withstand earthquakes, floods and other natural calamities

5 FIRE SAFETY Combustion protection plan with the elimination of hazardous material Compliance with National Fire Protection Association (NFPA) 2001 standards Cross-zoned, multi-sensor detectors in overhead, below floor and within rack configuration High Speed Smoke Detection (HSSD) and very early aspiration-type fire detection system in server halls (VESDA) Fire Suppression with effective, eco-friendly, zero residue FM200 gas Individual rack level circuit breaker to localize short circuits Compartmentalization of power and data cables SITE ACCESS AND SECURITY Facilities to conform security specifications of ISO/IEC Perimeter security with a 24-hour security control system Manual screening at all entry and exit points CCTV camera monitoring with archival record system Multi-tiered levels of electronic access security Access Card, Numeric Code and Biometric Scanning CARRIER NEUTRALITY Major players have their POP in the Data Center HIGH AVAILABILITY POWER Highly stable, high voltage Tier I grids with dual feeds Dual distribution system with standby equipments across the entire power supply chain, ensuring the required power uptimes 100% redundant UPS with battery backup Redundant diesel generators Customized power implementation with single-phase, three-phase power options Option of AC/DC power supply Capable of handling very high power density equipment

6 PRECISION CONTROLLED ENVIRONMENT Precision-controlled Humidity, Ventilation and Air-Conditioning (HVAC), ensuring optimum performance and avoid equipment failure Temperature variance: 22 C +/-1 C, Humidity variance: 50% RH +/- 5% Raised flooring for Server halls to access data points and to channel airflow Airflow management grille work, capable of removing the possible hot-spot Intelligent Building Management System (IBMS) Capable of handling high localized cooling requirements for modern-day power hungry equipment SUPPORT Multiplatform Skilled manpower for 24x7 services ITI Limited Gate No. 5, Bangalore Plant, Dooravaninagar, Bangalore , Karnataka, India. Tel.: In partnership with SPV company Trimax Data Center Services Ltd. Product and Service offerings mentioned here are indicative in nature and should be verified for updates at the time of consideration.

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