v Enhancing capabilities v Increasing interoperability v Saving lives

Transcription

1 v Enhancing capabilities v Increasing interoperability v Saving lives Main Conference: 20th-21st March 2013 Mass Rescue Operations Focus Day: 19th March 2013 Venue: Action Stations, Portsmouth, UK Presentation highlights include: Meeting future SAR operational requirements: Hear from the Royal Netherlands Air Force, Royal Air Force, Irish Coastguard and ARCC Finland on their future priorities for SAR operations Practical insights from the latest SAR case studies including Arctic SAREX, Baltic SAREX, the Athena rescue offshore UK and the Norwegian terrorist attacks Improving interoperability across all resources: Police, HEMS, Fire & Rescue and SAR join forces for unique discussions on developing strategies to move towards better coordination Mass Rescue Focus Day led by the IMRF: Join the IMRF, Maritime & Coastguard Agency, Swedish Sea Rescue FIRST project and German Maritime Search & Rescue Service to get practical insight into the realities of Mass Rescue operations. You will explore how to: v Integrate the preparation and planning efforts of all stakeholders v Enhance incident coordination and establish supportive systems v Improve cohesion between all stakeholders to optimise response capability 26 International SAR experts and Practitioners speaking include: Commander Michael Hjorth, Chief of Operations, Arctic Command Captain Constantinos Fitiris, Commander, JRCC, Larnaka, Cyprus Commander Frank Kiel Rasmussen, Commander, Commanding Officer, Maritime Surveillance Centre South, Denmark Captain Roy Hemmelder, SAR Flight Commander 860 SQN, Royal Netherlands Air Force Squadron Leader Jonathan Heald, OC UK ARCC, Royal Air Force James Instance, Rescue Coordination Centre Manager, MRCC Falmouth, HM Coastguard Conference Chairman: Chris Reynolds, Director, Irish Coastguard Tel: +44 (0) enquire@iqpc.co.uk Web:

2 ABOUT THE EVENT Join your international Search and Rescue colleagues at Search and Rescue Europe Whether you are involved in Search and Rescue missions on land, in the air, or at sea, one common goal unites you: Saving lives. As questions continue to be raised around the right type of organisations to lead SAR efforts, the equipment you should use and the latest methods to be followed, now is a particularly critical time to optimise your SAR capabilities. At Search and Rescue Europe 2013, 26 speakers join forces to share the latest information on new and emerging requirements for SAR operations, lessons from recent rescue operations and details of key new technologies including: Steps towards developing European SAR integration: Squadron Leader Jonathan Heald, OC ARCC, Royal Air Force shares the latest updates on European SAR cooperation Developing techniques for maritime emergencies in and around offshore wind farms and offshore renewable energy installations: Roly Mckie, Staff Officer SAR Operations, MCA shares insight into the UK s experiences in wind farm and offshore renewable energy SAR matters Coordinating a multi agency response to the 2011 Norwegian terrorist attacks: Two of the On Scene Commanders from Oslo police share first hand insight into Search and Rescue activities on the day Planning and improving response for Mass Rescue Operations: Join the Mass Rescue Focus Day led by the IMRF on the 19 th March to explore international efforts to improve mass rescue response On behalf of the Search and Rescue Europe team and the wider SAR community, we look forward to seeing you in Portsmouth in March. Agenda at a glance: SAR Europe 2013 Tuesday 19 th March: IMRF Mass Rescue Operations Focus Day Wednesday 20 th March: Conference Day One Exhibition Hall open Networking Drinks Reception Gala Dinner and Awards Ceremony Thursday 21 st March: Conference Day Two Conference Day Two Exhibition Hall open Search and Rescue Europe Awards The Search and Rescue Europe Awards will take place during the networking dinner on 20 th March. Submit your entries and nominations by Wednesday 30 th January to be considered by the reviewing board. enquire@iqpc.co.uk Awards categories: 1. Most significant contribution to SAR 2. Best Rescue 3. Best innovation in SAR

3 Meet your 2013 speaker panel: Squadron Leader Jonathan Heald, OC ARCC, Royal Air Force Commander Michael Hjorth, Chief of Operations, Arctic Command Lt Col Robert Russell Commander of the Air Force Rescue Coordination Center, USA Captain Constantinos Fitiris, Commander, JRCC, Larnaka, Cyprus Captain Roy Hemmelder, SAR Flight Commander 860 SQN, Royal Netherlands Air Force Colin Souter, Chair, UK SAR Inland Consultative Committee Chris Reynolds, Director, Irish Coast Guard Gerold Biner, President, IKAR CISA and President Air Zermatt Mika Runsten, Chief, ARCC Finland James Instance, Rescue Coordination Centre Manager, MRCC Falmouth, HM Coastguard Rod Johnson, Chief Coastguard, HM Coastguard Michael Vlasto, Director of Operations, RNLI Roly Mckie, Staff Officer SAR Operations, Maritime & Coastguard Agency Stein Solberg, Chief of Operations, JRCC Norway Peter Lloyd, Head of Environmental Health and Safety, Siemens Energy Police Superintendent Kjell Jan Kverme, Oslo Police Police Superintendent Torgeir Brenden, Oslo Police Commander Frank Kiel Rasmussen, Commanding Officer, Maritime Surveillance Centre South Denmark Stuart Johnston, National Training Officer, Scottish Mountain Rescue Alex Toft, Director of Operations and Clinical Services, The Air Ambulance Service Dan Stephens, Chief Fire Officer, Merseyside Fire and Rescue Service & CFOA National Lead for USAR Udo Fox, Executive Director, German Maritime Search and Rescue Service David Jardine Smith, Secretary, International Maritime Rescue Federation (IMRF) Fredrik Falkman, Industrial Designer, Swedish Sea Rescue Society FIRST project Captain Mikael Hinnerson, Project Director, Swedish Sea Rescue Society FIRST project Igor Stojkovic, Principal Search and Rescue Engineer, European Space Agency I'm looking forward to meeting SAR representatives from throughout Europe to exchange mutual lessons learned and share best practical approaches on how we might conduct combined SAR in the future. Captain Roy Hemmelder, SAR Flight Commander 860 SQN, Royal Netherlands Air Force Joint Arctic Command is attending Search and Rescue Europe 2013 because climate change is opening up vast littoral and inaccessible areas for navigation in the high Arctic, thus presenting new challenges for SAR communities such as mutual information sharing and assistance and support Commander Michael Hjorth, Chief of Operations, Arctic Command

4 Conference Agenda Day One: Wednesday 20 th March Coffee and registration Chairman s welcome Chris Reynolds, Director, Irish Coastguard Keynote address Confirmed RAF SAR Force representative S International SAR developments The big handshake : The road to integration Setting the context: International SAR Steps towards developing European SAR cooperation Using available assets effectively Integration where does SAR fit in? Squadron Leader Jonathan Heald, OC ARCC, Royal Air Force Gain insight into the latest strategies for Arctic search and rescue operations Explore the impact of increased activity in the Arctic on SAR provisions Dealing with limited resources and infrastructure for rescue operations Steps being taken to enhance coordination and pool resources from across Arctic nations Key learning points from the recent SAREX in Greenland Michael Hjorth, Commander Chief Operations, (J3) Joint Arctic Command Q&A panel Coffee and networking Search and Rescue in Cyprus and the Middle East Region The new National Search and Rescue Plan NEARXOS of the Republic of Cyprus The need for a common Search and Rescue Plan (in the open sea) between Cyprus and neighboring countries in the Middle East Region The role of JRCC Larnaca in case of evacuation due to a crisis in the Middle East Region Captain Constantinos Fitiris, Commander, JRCC, Larnaka, Cyprus Search and Rescue in the Himalayas Know how transfer or experts on call? Swiss training programs for helicopter pilots SAR HEMS, Hoist or Short haul Single or Twin helicopters Gerold Biner, President, IKAR CISA and President, Air Zermatt Q&A panel Lunch and networking break

5 14.00 Examining the benefits, challenges and specialities of running ARCC integrated with an ATCunit Explore how this approach creates more flexibility in crew recourse management, common infrastructure and cost effectiveness Gain insight into arrangements in Finland for flexible use of SAR assets from all competent authorities Assessing challenges with integration of business operations and administrative duties Mika Runsten, Chief, ARCC Finland Operational developments at the RNLI The presentation will outline how the RNLI provides its Concept of Operations and measures performance. It will also provide an update on operational developments particularly those relating to the introduction of the new Shannon Class all weather lifeboats Michael Vlasto, Director of Operations, RNLI Q&A panel Coffee and networking SAR responsibilities and provisions for the wind & renewables industries Developing techniques for maritime emergencies in and around offshore wind farms and offshore renewable energy installations The challenges of providing rescue and recovery for persons and vessels Effectively dealing with oil pollution operations within a wind farm The likely impact on the wind farm operation in these scenarios The UK s experiences and learning on wind farm and offshore renewable energy SAR matters Roly Mckie, Staff Officer SAR Operations, Maritime & Coastguard Agency Interactive panel discussion: Best practice SAR considerations for offshore wind farms internationally Representatives from SAR operators and the wind industry compare and contrast best practice approaches to SAR for offshore wind: What response systems are available and how can they be coordinated between rescue service and industry? Best practice approaches for the technical challenges of reaching those in need in and around offshore wind turbines Panelists: Roly Mckie, Staff Officer SAR Operations, Maritime & Coastguard Agency Stein Solberg, Chief of Operations, JRCC Norway Captain Udo Fox, Executive Director, German Maritime Search and Rescue Service Peter Lloyd, Head of Environmental Health and Safety, Siemens Energy Chairman s close and end of conference day one Chris Reynolds, Director, Irish Coast Guard Networking drinks reception Gala dinner and Search and Rescue Europe Awards ceremony

6 Conference Agenda Day Two: Thursday 21st March Coffee and registration Chairman s welcome Chris Reynolds, Director, Irish Coastguard International SAR developments Multi agency response to the July Terrorist attack in Oslo and Utøya Last year Norway experienced the worst peacetime attack in its modern history when Anders Behring Breivik set off a car bomb explosion in Oslo and then proceeded to open fire at young people at a summer camp in Utoja. 77 people were killed in the attacks. In this extended session, Kjell and Torgeir will present an overview of the coordination of multi agencies responding on the day: Coordination and cooperation of response units during and after the explosion in Oslo and shootings in Utoja, Norway Understand what kind of resources were available at the time Examine the challenges faced due to the complexity of the scenario Police Superintendent Kjell Jan Kverme, Oslo Police Police Superintendent Torgeir Brenden, Oslo Police Explore key lessons learned from the exercise BALTIC SAREX A short history and background for Baltic SAREX The BALTIC SAREX scope and today s size and involvement The BALTIC SAREX structure and layout and planning sequence Key lessons learned Commander Frank Kiel Rasmussen, Commanding Officer, Maritime Surveillance Centre South Denmark Q&A panel Coffee and networking break The role of technology in future SAR operations A new Airframe to enhance SAR capabilities: Developments from the Netherlands Air Force The introduction of NH90NFH within the Dutch Armed Forces An overview of general capabilities of the NH90NFH The use of NH90NFH for SAR operations in The Netherlands Captain Roy Hemmelder, SAR Flight Commander 860 SQN, Royal Netherlands Air Force Smart phone technology for SAR: A Coast Guard App to save lives Chris Reynolds director of the Irish Coast Guard has designed an app which has been built by decare systems for public use that will enable SAR resources to respond faster and more accurately. This presentation will explore how: The app will track any smartphone live to take the search out of search and rescue The app has potential for reducing SAR costs, assisting inland SAR and use by light aircraft, mountaineers and others Chris Reynolds, Director, Irish Coast Guard

7 12.00 The future of satellite Search and Rescue: Developments in the Galileo Project Development efforts on SAR satellite systems The SAR/Galileo Service Gain insight into current activities in the roll out of MEOSAR in Europe Igor Stojkovic, Principal Search and Rescue Engineer, European Space Agency Q&A panel Lunch & networking break Improving interoperability and cooperation across all SAR resources Training for competence in mountain rescue AN overview of different types of land based search and rescue environments in Scotland Multi agency involvement in land based search and rescue in Scotland Short overview of local and national training structures in Scotland What it takes to deliver a quality rescue service Stuart Johnston, National Training Officer, Scottish Mountain Rescue An overview of the mobilisation and deployment of USAR resources Understand the National provision for USAR emergencies Gain insight into USAR capabilities Mobilisation of USAR Resources to major incidents Integration of USAR with other SAR resources Dan Stephens, Chief Fire Officer, Merseyside Fire and Rescue Service & CFOA National Lead for USAR Q&A panel Coffee & networking break Inland Search & Rescue in the 21 st century Confusion or Confidence? What have we learned and how do we apply those lessons? Inland Water Rescue National differences? What does that mean? Asset Registers feared or favoured in a SAR context? Decision Models how do they help in a SAR context? Colin Souter, Chair, UK SAR Inland Consultative Committee Interactive panel discussion: Improving interoperability and cooperation between SAR, Police and HEMS operations This interactive panel discussion brings together representatives from SAR, Police, Air Ambulance and land to discuss strategies for better coordination amongst SAR and other emergency services. Some of the key themes to be discussed include: Tackling deconfliction: Who is the key responder and in which scenario? What key skills and techniques can be transferred and applied from HEMS to SAR operations and vice versa? Developing strategies to move towards better coordination with SAR across air ambulance, Police, Fire and rescue Panelists: Colin Souter, Chair, UK SAR Inland Consultative Committee Stuart Johnston, National Training Officer, Scottish Mountain Rescue

8 Squadron Leader Jonathan Heald, OC ARCC, Royal Air Force Dan Stephens, Chief Fire Officer, Merseyside Fire and Rescue Service & National Lead for USAR Alex Toft, Director of Operations and Clinical Services, The Air Ambulance Service Maximising SAR capabilities now and in the future Managing risk and performance for maritime emergency response organisations In the 21 st century senior officers are being asked to do more with less. The hazards presented to maritime emergency response organisations are changing more rapidly than the technology used for risk mitigation. How can senior officers gain assurance, or realistically brief upward on the risk of capability reduction? Establishing meaningful Key Performance Indicators Effective control processes Selling the statement of service requirement concept Mission primacy adding value to the maritime community Learning from operations the use of the Functional Resonance Analysis Method Interoperability and burden sharing Rod Johnson, Chief Coastguard, HM Coastguard Interactive scenario discussion facilitated by IMRF: SAR capabilities: Where would we like to be in 20 years time? This interactive session is designed to bring together the international experience of the delegation to work together in the planning of a mass rescue based on a hypothetical scenario, set in the future. The aim of this session is to explore current capabilities vs. what future capabilities the SAR community will require. Each table will be split into roundtable discussion groups. The scenario will be introduced, followed by 20 minutes of group discussion. Each group will feedback to the chairman who will summarise the main findings. To find solutions to the given scenario, groups should focus discussions around the following areas: - New communications - UAV use - Recovery of people from survival craft - Providing assistance at the scene Led by David Jardine Smith, Secretary, International Maritime Rescue Federation (IMRF) Chairman s close and end of conference Chris Reynolds, Director, Irish Coast Guard

9 Mass Rescue Operations Focus Day: Tuesday 19 th March 2013 Major incidents severely test the capabilities of responding emergency services. Because of the nature of their scale and unpredictability, effective preparedness and response strategies are crucial. Mass rescue operations (MROs) are particularly challenging and maritime MROs especially so. This focus day will combine case study led presentations and interactive workshop discussions to focus on developing and sharing practical solutions in the following areas: - Integrating the preparation and planning efforts of all stakeholders - Enhancing incident coordination and establishing supportive systems - Improving cohesion between all stakeholders to optimise response capability Registration and coffee Welcome and overview of IMRF s project to improve maritime MRO response globally David Jardine Smith, Secretary, International Maritime Rescue Federation (IMRF) Maritime mass casualty rescue beyond the reach of dedicated resources James will describe the process and lessons learned following MRCC Falmouth coordinating incidents involving fire, evacuation and mass casualty rescue from the MSC Flaminia and the FV Athena both beyond the reach of lifeboats and air assets James Instance, Rescue Coordination Centre Manager, MRCC Falmouth, HM Coastguard Mass Rescue Operation case study: Lisco Gloria Understanding the characteristics of MROs Overview of the Lisco Gloria incident when a fire ignited on board a ferry with 236 crew and passengers Coordination of multi agency response with over 30 different organisations and over 1000 people involved Lesson learned and conclusions on what successful MROs require Captain Udo Fox, Executive Director, German Maritime Search and Rescue Service Coffee and networking break Filling the "SOLAS Gap" in Mass Rescue Operations There is a discrepancy between the obligation to render help to distressed at sea, and the inadequate tools mandated and available to masters this is known as the "SOLAS Gap" If all ships were to carry liftable life rafts for use in case of an evacuation, and any ship of opportunity could connect and lift these rafts filled with people to the safety on board, then mass would be achievable. Gain insight into how the FIRST project has developed methods and equipment to let ships of opportunity connect and lift life rafts with people in them and is continuously conducting tests with a ROPAX vessel in realistic harsh conditions Fredrik Falkman, Industrial Designer, Swedish Sea Rescue Society FIRST project Captain Mikael Hinnerson, Project Director, Swedish Sea Rescue Society FIRST project

10 12.00 Lunch Major incident planning for mass rescue at sea: When SAR is not enough This interactive workshop will contribute to the IMRF s ongoing project to improve response globally for MROs. MROs are defined by the IMO as characterised by the need for immediate response to large numbers of persons in distress such that the capabilities normally available to the SAR authorities are inadequate. Crew competence, weather conditions, and geographical location are all critical to the success of mass rescues. Planning processes are complex, but execution must be as simple as possible and based on regular training and exercising. Through group discussions, a practical exercise and best practice sharing, this interactive workshop will focus on: Major incident planning & training: what is expected? Integrating the preparation and planning efforts of all stakeholders Enhancing incident co ordination and establishing supportive systems Improving cohesion between all stakeholders to optimise response capability Practical aspects of mass rescue operations at sea International efforts to improve mass rescue response Evacuation, recovery and rescue techniques and accounting for and supporting survivors Communications considerations Learning, training & exercising Led by David Jardine Smith, Secretary, International Maritime Rescue Federation (IMRF) Close of Mass Rescue Focus Day Venue Information: Action Stations in Portsmouth Historic Dockyard Go aboard HMS Victory, HMS Warrior 1860 and find out more about the Mary Rose story. Portsmouth Harbour s leading attraction also includes the National Museum of the Royal Navy, Action Stations and Harbour Tours. The Historic Dockyard is a great place to experience 800 years of naval history surrounded by working docks and historic buildings. The Auditorium Portsmouth Harbour Action Stations

11 Sponsorship and Exhibition Opportunities Search and Rescue Europe 2013 is attended by senior decision makers from the international SAR marketplace, bringing together suppliers with buyers who are actively seeking solutions to their SAR challenges. Take this unique opportunity not only to educate potential clients about the how your solutions will help enhance their SAR capability, but also for you to get under the skin of their most pressing SAR requirements. There are many opportunities for you to have that face to face time to do just this at Search and Rescue Europe Just some of the Sponsorship options that are still available for Sponsors at the 2013 event include: Hands on equipment demonstrations An exhibition hall for stands and static displays Speaking opportunities Lead interactive group discussions on future SAR requirements Networking opportunities including gala dinner, awards ceremony and drinks reception For more information on how to get involved, contact the Search and Rescue Europe business development team on +44 (0) or Who will you meet? Military Border control and Immigration Coastguards Pilots Rescue Coordination Centres & Joint Rescue Coordination Centres SAR NFP organisations Emergency Services MRO organisations Helicopter primes Equipment manufacturers and suppliers Software suppliers Flight training and Simulation Who will be exhibiting? Night vision equipment EMS SAR and safety equipment Training and simulation products Mission Management Systems, Communications & Sensors Rescue equipment Ground Support equipment Medical equipment Patrol/Rescue craft manufacturers Helicopter manufacturers

12

13 To speed registration, please provide the priority code located on the mailing label or in the box below. My registration code PDFW Please contact our database manager on +44(0) or quoting the registration code above to inform us of any changes or to remove your details. Military/Public Sector/NFP/Academics *** First 50 Delegates* Standard Rate Main Conference and Mass Rescue Focus Day **To qualify for discounts, bookings must be received with payment by the discount deadline. Only one discount/offer is applicable per person. ***Military and government discounted rates apply to serving military officers, government and university personnel only. UK VAT is charged at 20%. VAT Registration #: GB FREE VAT Main Conference Only FREE VAT Mass Rescue Focus Day Only FREE VAT Industry Main Conference and Mass Rescue Focus Day Main Conference Only Mass Rescue Focus Day Only Main Conference: 20th-21st March 2013 Mass Rescue Operations Focus Day: 19th March 2013 Location: Action Stations, Portsmouth, UK *Free passes limited to 3 per department/command. Register and pay by 14/12** VAT SAVE VAT SAVE VAT SAVE 150 Register and pay by 25/01** VAT SAVE VAT SAVE VAT SAVE 100 Register and pay by 15/02** VAT SAVE VAT SAVE VAT SAVE 50 Standard Rate VAT VAT VAT 5 Ways to Register Tel: +44 (0) Fax: +44 (0) Post: Online: Your booking form to IQPC Ltd., 129 Wilton Road, Victoria, London, SW1 V1JZ enquire@iqpc.co.uk Team Discounts* IQPC recognises the value of learning in teams. Groups of 3 or more booking at the same time from the same company receive a 10% discount, 5 or more receive a 15% discount, 7 receive a 20% discount. Only one discount available per person. VENUE & ACCOMMODATION Venue: Action Stations, 19 College Road HM Naval Base, Portsmouth, PO1 3LJ, UK CONFERENCE CODE: Delegate Details Please photocopy for each additional delegate Mr Mrs Miss Ms Dr Rank Other First Name Family Name Tel No. Yes I would like to receive information about products and services via IQPC Point of contact Organisation Nature of business Address Postcode Country Telephone Fax Approving Manager Name of person completing form if different from delegate I agree to IQPC s cancellation, substitution and payment terms Special dietary requirements: Vegetarian Non-dairy Other (please specify) Please indicate if you have already registered by: Phone Fax Web Please note: if you have not received an acknowledgement before the conference, please call us to confirm your booking. Payment Method Job Title Total price for your Organisation: (Add total of all individuals attending): Card Number: VISA M/C AMEX Exp. Date: Name On Card: Billing Address (if different from above): Sec: City/County/Postcode Cheque enclosed for: (Made payable to IQPC Ltd.) (Please quote with remittance advice) Bank account details: Account name: International Quality & Productivity Centre Ltd. Bank: HSBC Bank Plc 67 George Street, Richmond Surrey TW9 1HG, United Kingdom Account number: Sort code: IBAN: GB59 MIDL SWIFT: MIDLGB2112V CLICK HERE TO SUBMIT FORM NOW VIA Accommodation: Travel and accommodation are not included in the registration fee. For updates on the venue and accommodation information, please visit Free Online Resources To claim a variety of articles, podcasts and other free resources please visit Terms and Conditions Please read the information listed below as each booking is subject to IQPC Ltd standard terms and conditions. Return of this will indicate that you accept these terms. Payment Terms Upon completion and return of the registration form full payment is required no later than 5 business days from the date of invoice. Payment of invoices by means other than by credit card, or purchase order (UK Plc and UK government bodies only) will be subject to a 49 (plus VAT) per delegate processing fee. Payment must be received prior to the conference date. We reserve the right to refuse admission to the conference if payment has not been received. IQPC Cancellation, Postponement and Substitution Policy You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labour strike, extreme weather or other emergency. Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible. Discounts All Early Bird Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any discounts offered whether by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. PAYMENT MUST BE RECEIVED PRIOR TO THE CONFERENCE