SASOL SAP Enterprise Portals Journey

Transcription

1 SASOL SAP Enterprise Portals Journey

2 Agenda SASOL SAP Enterprise Portals Journey SASOL Portal landscape 2003 Future Current activities Challenges Lesson Learned Questions

3 SASOL Portal landscape 2003 Future

4 Agenda SASOL Portal landscape 2003 Future Visionary and determining factors Landscape milestones 2004 : First SAP EP installation (Synfuels) 2004 to 2005 : Upgrade of Synfuels portal 2006 to 2009 : Go-live SASTECH and Group Portals 2010 : The Big Year 2011 to 2012 : Talent Management Future

5 Visionary & determining factors SASOL Vision: To establish one integrated global portal for the Sasol group of companies that will deliver information that is relevant to the individual needs of every employee and assist in the ongoing drive of knowledge management, in a cost effective way

6 Concepts discussed in 2003: Visionary & determining factors Business-to-Employee (B2E)-programs/initiatives

7 Visionary & determining factors bringing together a variety of environments and consolidating in such a way that employees/managers find more value from the aggregate than the parts

8 Visionary & determining factors relationship between a B2E-program and the various technologies

9 Sasol s B2E-vision summarized Visionary & determining factors

10 Sasol s EIP-vision: Visionary & determining factors the following framework as a guideline

11 Sasol s EIP-vision: Visionary & determining factors Functionality Usability Security App integration Accessibility Personalisation (active profiling, passive profiling) Collaboration (virtual meeting/chat; identification of subject matter experts; discussion groups) Process support (external workflow through support of thirdparty workflow applications; internal workflow) Publishing and distribution (authoring, approval, and crawlers for searching) Extensive, cross application search An intuitive front end and layout Smart navigation to reduce task steps Require minimal user training Consistent user interface Improved search capabilities Well organised information Wizard-based assistance Authentication via SSO Authorization approvals role-based workflow Security services infrastructure - adequate hardware, network connectivity and security environments Compliance - Sasol s established Information Management policy and procedural guidelines Layered security through entitlements Data stores (LiveLink as a document repository and the various BU data warehouses) File-based systems (MS Exchange/Outlook) Business/functional applications (SAP, MES, etc) Productivity tools (MS Office) External content sources Internet environment At anytime: 24x7x365 From anywhere: work, home, travel; from any country/geography where Sasol operates Through any device: including PC s, PDA s, WAP-enabled phones, etc. where appropriate To any employee (including retirees) - based on their entitlements Categorisation including classification, taxonomy and Metadata Integration (business applications, infrastructure, and GroupWare, database and internet content and services) Usage metrics Customisation functionality to modify the configuration and Information presentation of the interface to reflect business needs, professional interests and personal styles or preferences

12 Landscape: : Go-live Synfuels Portal (SAP Enterprise Portal 5.0. SP5) 7200 users live with the following functionality: Manager Self-Service (MSS) 1400 Managers (3rd customer globally to go live on MSS) Employee Self-Service (ESS) BW HTML reports (file system based) SEM (Balanced Scorecard and Manager s Cockpit iviews) Knowledge Management (KM) Livelink and intranet integration, Factiva Newsfeeds, subscription, notification, etc Honeywell Integration Full application portal Outlook Web access Single sign-on Shortcut to SAPGUI for Windows for existing SAP backend environments SAP HR SAP BW Additional SAP Backends Standalone ITS

13 2004: Upgrade of Synfuels Portal from 5.0 to 6.0 Increased User base to 27,800 users in June 2004 Ensure stability of current implementation and finalize support processes and procedures Expanded KM functionality in portal Implement the KM Connector for SAP DMS to support DMS strategy Improve and expand integration with SAP R/3 and BW Honeywell content certification Honeywell iviews Integration of more standard BP Cluster environment Landscape:

14 Landscape: : Stabilizing the Synfuels Portal on functionality 2007: Go-live of SASTECH Portal (SAP EP 7.0), SASTECH BW User base Custom Timesheet application for SASOL specific projects BW Reports 2008: Go-live of Group Portal (SAP EP 7.0) KM & TREX Collaboration 2008(3Q): Synfuels Portal changes Migration ITS 6.20 IAC s to ITS 640 (Integrated ITS) 2008: Project Six pack upgrade

15 Landscape: (cont) 2009: Multiple domain setup for SASOLCORP to SASOLSCD migration 2009 (3Q): Group Portal changes 2009 (4Q): RPM Portal changes AD management via Omada 2009: Move all end-user management to AD for migration purposes Operation activities on UME data source files, build-in filter : Synfuels portal SSO: IISproxy vs Kerberos authetication

16 Landscape: Q: Migration of all ESS/MSS functionality from Synfuels Portal to Group Portal Migration of functionality and introduction of BP for ESS/MSS based on Java/ABAP Web Dynpro NATREF domain integration (3 rd domain) 1Q: WPC (Web Page Composer) to manage content 2Q: Go-live of RPM Portal (single stack EP 7.0) BP for RPM based on Java/ABAP Web Dynpro for RPM 4.5 2Q: BW integration in Group Portal Minimum requirements for Xcelsius 2Q: Xcelsius dashboard in Group Portal RPM dashboard

17 4Q: HW migration for all Portal and Backend environments ERP domain introduction Full trust SSO reconfigured Landscape: 2010 (cont) Kerberos SPn s DNS alias System landscape connections Connection changes RFC changes

18 Landscape: Q/3Q: Migration of SASTECH Portal technology to Group Portal Custom Timesheet application Migration of BW Functionality from SASTECH BW to Synfuels BW Decommission of SASTECH Portal and SASTECH BW 1Q: Upgrade Group Portal to 7.02 WPC issues 3Q: Go-live of Travel Management on Group Portal ESS/MSS BP HR 604 ABAP WebDynpro 3Q: Go-live of SAP Learning Solution on Group Portal Content player, Authoring environment

19 Landscape: (cont) 3Q: Go-live of SRM 7 on Group Portal SRM BP ABAP Web Dynpro 3Q: Go-live of MII Portals (NetWeaver CE 7.11) 7 portals (including QA and DEV) located per site. 2012: Xcelsius based dashboards on Group Portal HR -, Diversity -, ITM Scorecard 2012: Talent Management in Group Portal Nakisa (NetWeaver CE 7.11) integration into Group Portal SAP Talent Visualization

20 SASOL Portal landscape 2003 >> Future RPM ITS 6.20 to ITS 6.40 migration ESS/MSS migration SASTECH BW migration SYNFUELS SASTECH Timesheet migration SASTECH???? GROUP NAKISA CE 7.11 MII Enterprise Portal 6.0 Enterprise Portal 7.0 Enterprise Portal 7.02 Enterprise Portal 7.0 CE 7.11 Sep t Jan Mar Oct

21 Group Portal

22 Consumer Portal (EP 7.3) Producer portals SRM portal EP 7.3 ESS/MSS portal EP 7.3 Nakisa Reporting portal EP 7.02 > EP 7.3 Future Federated landscape Dep upgrade BW Custom Apps portals EP 7.02 > EP 7.3 Possible producers

23 Future External Facing Portal SAP EP 7.3 (1 st instance on VM (VMware 5) SAP Web Dispatcher First Spirit (CMS) SAP TREX none-vm DMZ Zoning Security

24 Future (cont) Mobility (portal on device) Extending workflow for Approvals B2B, B2P Social networking Microsoft Office Communicator Wiki Solution Manager CTS + SLD NWDI Internet website SAP Intranet website CMS SAP Buzzwords SAP NetWeaver Cloud Portal After 7.3?

25 Current activities

26 Current actvities Projects ESS/MSS Talent Management & Nakisa Visualization HR Scorecards based on Xcelsius and BW technology Federated Portal landscape project External facing Portal project RPM upgrade to PPM 5 Support Impact on Portal BP Support Packages & patches General maintenance HW investment/replacement Performance tuning for current environment to cater for high load periods

27 Challenges

28 Challenges -Technical Looking at Integration holistically (Project & Support): Impact of a portal upgrade on backend or Impact backend upgrade on portal. Impact of client refreshes on portal QA to be a true reflection of your PROD Transports of portal specific configuration on the backend None-transportable configuration, opening of backend system NWDI & CTS in Portal environment Minimum requirements according to PAM, SAP notes & Wiki pages Client (browser and JRE, additional components) minimum footprint Portal Impact all components on one portal Compatible JAVA components and Business Packages. Backend SP, SNOTE implementation ITS (Services)

29 Challenges -Technical (cont) Exposure internationally Locale Multiple domain/forests vs Single domain Performance impact (Accelerated Application Delivery for WAN) Upgrade from SAP EP 7.0 to 7.3 Custom Look and Feel impact BW and Portal tight integration Session management (version dependencies) WPC Version 7.01 issues, Fixes, workarounds, corrections supplied by SAP AG, patch updates Custom applications & Out of support applications

30 Challenges -Technical (cont) Federated landscape WPC Xcelsius Role design Custom applications single UWL vs multiple UWL s

31 Challenges - Business Programme management Multiple projects impact on environment Resource planning Change management Change in functionality Where did that button go? New functionality Training Global exposure Privacy laws (ESS/MSS Portals) Has Branding been affected? Has the SASOL EIP vision been compromised? Are we still on track?

32 Lessons Learned

33 Lessons Learned Look and Feel is critical A simple change like a change in the colour/branding of a theme can be very appealing (although can be short lasting) you gotta keep the change constant Content Ownership is very important This gave out users a sense of this is our portal and they add to the contribution pool for making the portal the place to be. They are with the end users of the portal and become part of the sales/marketing team to bring in interest to the portal Do not mix workflow tools We currently have SAP Inbox and UWL running at the same time, and now and again users get confused User Activity is VERY necessary Some business units have compliance content that they need their personnel to familiarise themselves with and they could end up in a situation where they need to audit who has visited the content.

34 Lessons Learned (cont) Roadmap where you want to go Alignment of SASOL s Roadmap and SAP s strategy Look at your landscape holistically and design accordingly! Read, Read, Read Plan, Plan, Plan Test, Test, Test Consider impact on the landscape with regards to live environment. Plan for proper knowledge transfer after go-live. It is always wise to look ahead, but difficult to look further than you can see. - Winston Churchill

35 Questions

36 Questions How did you? Trial and error Test environment Where did you find? SAP notes Knowledge sharing SAP User Groups Any Other questions? Contacts: Dries Yssel Rori Nare