Session 1604 Interactive Discussion Forum with ASUG Solution Manager SIG Leadership: Capitalizing on SAP Solution Manager for your business and IT

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1 Session 1604 Interactive Discussion Forum with ASUG Solution Manager SIG Leadership: Capitalizing on SAP Solution Manager for your business and IT initiatives

2 Disclaimer This presentation outlines our general product direction and should not be relied on in making a purchase decision. This presentation is not subject to your license agreement or any other agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or to develop or release any functionality mentioned in this presentation. This presentation and SAP's strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP intentionally or grossly negligent.

3 Introduction and Overview SAP Solution Manager Tips for Success Prepare your Program for Migration Run SAP like a Factory Application Lifecycle Management Wrap-Up Agenda

4 Introduction and Overview SAP Solution Manager

5 SAP Solution Manager SAP Solution Manager supports best practices in 11 core Application Lifecycle Management process areas, providing guidance on how to manage SAP and non-sap applications in the most efficient and structured way Upgrade Management Solution Documentation Maintenance Management Requirements Solution Implementation Custom Code Management Business Process Operations Technical Operations Optimize Operate Deploy Design Build and Test Template Management Test Management Change Control Management Incident & Problem Management

6 SAP Solution Manager SAP Solution Manager Tips for Success

7 SolMan Lessons Learned & Tips for Success Engage leadership and key stakeholders early in the process Requires extensive marketing to educate and bring awareness to the value of SolMan Identify small use cases for Solution Manager Strategy RSLAF Approach if an opportunity exists Take small steps to implement your strategy Get it right the first time to build credibility Be realistic - Sometimes not a priority for overall project. Need Basis time & assistance for several implementation pre-requisites. Marketing and obtaining input from project teams are essential for success during implementation Resource strategy Align a dedicated internal resource with an external expert for Implementation and post Go-Live support. SAP Solution Manager

8 Questions?

9 SAP Solution Manager Prepare your Program for Migration (ALM/RSLAF Deployment Preparation)

10 SAP Solution Manager Identify Resources Prepare Solution Manager Develop and Educate Team Set Feasible Schedule Determine Deployment Options Your Overall Goals & Benefits

11 SAP Solution Manager Identify Project Resources Existing/Needed Documentation *SAP MaxAttention Rapid Deployment Services (RDS) Report Business Process repository/requirement Test Cases repository Technical landscape documentation Deployment/Support Personnel Technical Basis/SOLMAN Administrator Business Process Experts Solution Manager Architect *SAP MaxAttention ALM Consultant (RDS Team) * SAP premium support engagement

12 SAP Solution Manager Prepare Solution Manager System Security & RFC Connections Patch levels and notes Prepare for applicable integration points

13 SAP Solution Manager Develop and Educate Team Educate team members on their roles and expectations in the build process Educate team members on their roles in the support/document management process Educate team members on how to leverage source data/documentation during the process

14 SAP Solution Manager Set Feasible Schedule Account for existing deployment and/or release schedule Resource availability Solution Freeze schedule Support training effort

15 SAP Solution Manager Determine Deployment Options *Leverage SAP MaxAttention Solution Documentation Assistant Reverse Business Process Documentation Manual build from external data source * SAP premium support engagement

16 SAP Solution Manager Your Goals Leverage Solution Manager as the Single Source of the Truth Use the data maintained in Solution Manager to facilitate a comprehensive risk based testing strategy Use the data maintained in Solution Manager to enable proactive Business Process Monitoring Your Benefits Reduce the total cost of ownership Increase the business continuity Reduce the risk to business 1 2 3

17 Questions?

18 Run SAP like a Factory SAP Solution Manager

19 Application Layer Business Process Layer Run SAP like a Factory Operations Control Center (OCC) Business Process Operations Business Process Monitoring Interfaces, Jobs, Data Consistency Central Monitors/Dashboards Continuous Optimization Process Process Performance, Usage Analysis Business Process Improvement Application Operations System Monitoring and Alerting RCA and Exception Management Status Core Business Processes Status Business Users Act Study Plan Do Change Management IT Reporting End-User Experience Scenario Monitoring Data Volume Management Central Alert Inbox Event Management Status System Components Problem Management (reactive/proactive) Incident Management

20 Technical Mobile Apps SAP System Monitoring SAP User Experience Monitor

21 System Recommendations To keep your SAP systems up-to-date and secure you have to apply various types of notes and patches. System recommendations shows all relevant notes and patches for the selected systems and helps you to easily keep all of your systems up-to-date.

22 How to Improve Data Quality in the LMDB The Landscape Management Database (LMDB) is the single source of truth for landscape data as of SAP Solution Manager 7.1 SP05. Data is provided for many processes in SAP Solution Manager: Maintenance, Monitoring, EarlyWatch Alert, and Change Control Management. How to Improve data quality in the LMDB

23 Questions?

24 SAP Solution Manager Application Lifecycle Management (Build SAP like a Factory)

25 Business Process Model Best Practice Creating a Business Process Structure SAP CRM 1.Create Service Order SAP ERP Non SAP (Warehouse Management) There are two reasonable ways of documenting business processes in SAP Solution Manager. This presentation is describing them and providing their advantages and disadvantages. 2.Service Order Delivery 3.Create Purchase Order 4.Post Goods Receipt 5.Invoice 6.Complete Purchase Order 5.1.FI Update 4.1.Detection Storage Location 4.2.Transfer Order Creation 4.3.Confirm Transfer Order Though, it is difficult to define what end-to-end really means. Consequently, this definition makes most difficulties on the beginning of business process documentation and are mostly connected with organizational aspects. However this is the most re-usable business process model. Apart from documentation purposes, the clear re-use of this business process design is in test capabilities, interface documentation and business process monitoring. It would be recommended to use structure attributes or custom attributes for documents for all who organize the business process documentation in relation to SAP modules. In the business process hierarchy the prefixes shall reflect the execution of steps and can be directly re-used in test sequences for integration tests.

26 Business Process Blueprinting Visualize Scenarios Modeled via BPB inside Solution Manager Option to Visualize Processes Modeled via BPB inside Solution Manager

27 Test Management - Best Practice Leverage the experience of other SAP customers and find out what works best for them. Content Regression tests as integral part of the software change process 9 Recommendations for regression testing Customer use cases from Colgate-Palmolive, Ferrero, Sara Lee, ConAgra Foods, Soka-Bau Best Practice available at: SMP: Best Practice SMP: Additional Information -> Test Management SDN:

28 SAP IT Service Management State-of-the-art service desk Simple but flexible user interface Usage rights that cover the complete customer solution Extendable to IT service management CRM 7.01 ITSM SAP Solution Manager 7.1 SAP Solution Manager 7.0 ALM Based on SAP CRM 7.01 SAP Solution Manager integrates application lifecycle management and IT service management processes on a single platform.

29 SAP Transport Best Practices Enhanced Change and Transport System (CTS+) Transport of Copies Reporting Critical Objects Downgrade Protection (DGP) Retrofit

30 Integrated SAP ITSM and ALM IT Service Management Incident Management Problem Management Change Management Knowledge Management Monitoring & Alerting Root Cause Analysis Impact Analysis Deployment Management Test Management Application Lifecycle Management

31 Upgrading to ITSM / ChaRM Old Old Transaction Transaction Types Type << create >> process old tickets until they are closed New Transaction Type << create >> ticket processing Old Transaction Type transition phase New Transaction Type All tickets based on old transaction types are closed After upgrade to SAP Solution Manager 7.1 Impact on incident and change request management in SAP Solution Manager 7.1 UIs are upgraded from SAP GUI to SAP CRM Web UI New transaction types in 7.1 replace the 7.0 transaction types New functions in 7.1 are only available in the SAP CRM Web UI with new transaction types There is no automatic migration from 7.0 transaction types, but large parts of 7.0 customizing can be reused To minimize the impact of these changes for customer projects, SAP offers a transition phase You can process existing tickets based on 7.0 transaction types within the Work Center UI or SAP GUI, until they are closed You create new tickets with the 7.1 object types and process them with the SAP CRM Web UI The SAP Solution Manager Work Centers are still available for all other ALM processes.

32 ALM Mobile Apps SAP IT Change Approval SAP IT Incident Management

33 Questions?

34 Wrap-Up SAP Solution Manager

35 SAP Solution Manager SAP Solution Manager 7.1 is a comprehensive orchestration platform for the business and IT...providing all required technology, core processes and functionality, and optimally integrated with SAP E2E Monitoring and Alerting CTS+ Analytics Incident Management Change Management Problem Management Technical Operations Application Operations Implementation Application Lifecycle Management & Run SAP like a factory Solution Operations IT Service Management IT Project and Resource Management IT Infrastructure Management Business Strategy and Business Operations The SAP Enterprise Support Usage Rights make SAP Solution Manager the most affordable IT management solution on the market today

36 Keeps Pace with SAP s Product Strategy SAP Solution Manager manages SAP innovations SAP s Addressable Market Cloud Database & Technology Mobile BI/Analytics Middleware Analytics Applications Analytics Mobile Database & Technology Cloud Core ERP + Suite Applications SAP Solution Manager

37 New Planning Tool The objective of the planner is to provide support for planning your upgrade/installation projects. The tool enables you to: Assess your current situation by describing your Solution Manager landscape and usage. Define the scope of the new installation/upgrade. Propose a high-level sequence of tasks that have to be performed during the project Validate the technical infrastructure of your environment Identify risks factors linked to your technical and functional environment. Click on picture to download the planner! The output of the tool should be used as one input for your project planning and should be validated by the project team.

38 Upgrade vs New Installation The standard path from SAP Solution Manager 7.0 to SAP Solution Manager 7.1 is an UPGRADE to protect configuration investment and keep data. You can consider a new installation if the main purpose of your SAP Solution Manager 7.0 is to generate keys and download Support Packages Establish landscape strategy (System Landscape Directory, Solution Manager agents on managed systems) Run automated, paperless guided procedures after fresh install to configure both SAP Solution Manager and the connectivity to all managed systems Please refer to the content transfer guide if you prefer a new installation over an upgrade.

39

40 Key Information Installation and Upgrade Guides Documentation Wikis Sizing Guide Master Guide

41 Questions?

42

43 THANK YOU FOR PARTICIPATING Please provide feedback on this session by completing a short survey via the event mobile application. SESSION CODE: 1604 For ongoing education on this area of focus, visit

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