Corporate Overview. Espire Infolabs. The ability to dream, the will to do

Transcription

1 Corporate Overview Espire Infolabs The ability to dream, the will to do

2 ESPIRE Your Technology Partner We leverage on a right mix of People, Process and Technology to deliver business solutions for our customers 3

3 Espire has been a supplier of managed services to Fuji Xerox Australia since The company supports business critical applications across the Microsoft and Oracle technology platforms. With Espire s contribution, Fuji Xerox Australia has been able to offer enhanced service levels, increase operational efficiencies and balance cost complexities to maintain the smooth performance of their applications. Nayyar Ghaznavi Engineering Services Manager Fuji Xerox, Australia Global enterprises worldwide have chosen Espire Infolabs as their IT services and outsourcing partner We consider associations with our clients as a partnership, and work towards bringing business benefits to them. We invest in domain expertise with a focus on industry specific solutions that add value to our customers. Some of our customers have been associated with us for over a decade, which is a testament to our commitment, customer focus, and their trust in Espire. global locations customers SEI CMMI level 5 Ver 1.3 Appraised ISO 27001:2005 & ISO 9001: 2008 certified ITIL Process compliant INFRASTRUCTURE Global Delivery Centres Gurgaon & New Delhi, India Size: Sq ft Capacity: 1600 People Fully Equipped Disaster Recovery Centre CONSISTENTLY CONTRIBUTING TO YOUR BUSINESS GROWTH 4

4 OUR SERVICES add measureable benefits to your business Application Development & Managed Support Services Espire has been successfully designing, developing, modernising and supporting software applications across various technologies for its customers worldwide. We have also collaborated with leading vendors to provide Application Performance Management (APM) solutions, and Migration services. Tailored to fit the unique business needs of our customers, we adopt various development methodologies such as Scrum, Agile, Kanban, and Waterfall, which significantly trim down development costs and reduce risks. Espire has also developed rapid development frameworks on major technologies and domains which significantly reduce turnaround time and costs. Our partnership with Microsoft, Oracle, IBM and specialist solution providers such as Dell ensure that we are always providing high quality value added services to our customers. An integral part of our application development services include offerings in the mobility space. We help our customers integrate their broader IT and business applications with mobile enabled solutions. Our device agnostic mobile services include consulting, and design & development on multiple mobile platforms. Application Testing & QA T ESpire, Espire s dedicated software testing lab delivers endto-end software testing services starting from gap analysis, strategy, and test execution. We specialise in functional, automated and manual testing for numerous verticals. Espire s repository of industry specific test cases and re-usable frameworks considerably reduce the time to release business critical applications for our customers. Supported by knowledge harvested in our Centre of Excellence (CoE), T ESpire s software testing services help our clients achieve predictable and improved quality levels for their applications and systems, while minimising time and costs associated with testing activities. Enterprise Application We provide consulting, implementation, migration and support services for ERP & CRM applications on technology product suites such as Oracle E-business, Microsoft Dynamics (AX & CRM), Salesforce, and SugarCRM, as well as on vertical specific applications for some key industries. We also provide Enterprise Integration Services using SOA architecture on a variety of platforms such as Oracle, Microsoft & Software AG. Our services also include module enhancements, and integration services with other applications. Customer Experience Management (CXM) Portal & Web Content Management (WCM): Espire has developed deep expertise in Content and Campaign Management by employing solutions from our strategic partners including SDL, MS SharePoint, Oracle CX, and Sitecore. Customers looking to reduce their TCO benefit from solutions that we build in open source tools such as Liferay, Drupal and Dot Net Nuke. We focus on building and fulfilling customer experiences by incorporating best practices in UX & Responsive site design. Our specialisation in Responsive Web Design (RWD) ensures a device and platform agnostic experience for customers. Multi-Channel Customer Communications Management: Espire has extensive capabilities in Customer Communications Management (CCM), and it provides solutions to the print and customer communications industry across the globe by helping many of its customers overcome challenges in Pre-processing, Document Composition, Post-Processing, Production Set-Up & Post-Production, and Communication Delivery. Our CCM solutions address operational efficiency in transactional printing, and customer expectations of on-demand and interactive communication services with multi-channel support. Espire has strategic tie-ups with leading CCM product vendors such as Pitney Bowes, GMC, and ISIS Papyrus. Enterprise Content Management (ECM): Our ECM services ensure content centric workflow and operational efficiency for the back office, by managing the entire life cycle of information, starting with digitisation, all the way to archival and delivery of data, for both structured and unstructured data. Infrastructure Management Services Globalisation, cloud, and emerging technologies have brought about unprecedented changes to the business landscape. To support these changes, we provide architecture, development, and implementation services. Leveraging on ITIL standards, we offer complete end-to-end managed support services for applications, platforms, and infrastructure support. Our in-house developed managed services framework is modeled around outcome based results, there by creating value and cost savings for our clients while meeting their service level agreements. We offer cloud assessment, implementation & migration services on leading platforms such as Amazon, IBM SoftLayer & Microsoft Azure. Business Intelligence Espire s BI Methodology is designed to deliver maximum value to your enterprise. We follow an end-to-end approach, from strategy to deployment. Backed by domain expertise, we implement flexible & dynamic BI platforms including MSBI, Oracle BI, and IBM Cognos that grow with your organisation s needs. 5

5 Our solutions ensure optimisation of your business Complete portfolio of information technology services that provide solutions across multiple industry domains ~ ~ BANKING, FINANCIAL & INSURANCE ~ ~ COMPUTER SERVICES INDUSTRY ~ ~ GOVERNMENT ~ ~ LOGISTICS & DISTRIBUTION ~ ~ MANUFACTURING ~ ~ PRINT ~ ~ RETAIL ~ ~ STAFFING & RECRUITMENT ~ ~ SPORTS & LEISURE ~ ~ TRAVEL & TOURISM One of the reasons T-Systems chose Espire as our development and support partner was the depth and breadth of their experience in the Oracle and Microsoft technologies. We are extremely satisfied with the high quality of resources they bring to the table, which has had a direct impact on delivery of innovative solutions and commitment to timely delivery of projects to our customers. The Espire team has demonstrated flexibility and high standards of work which works towards the success of a win-win partnership between T-Systems and Espire. Natasha Kwan Managing Director T-Systems (Asia South) 6

6 EXPERIENCE The Espire Advantage Customer Centric Engagement We recognize that every customer is unique with distinct business needs. Our solutions are thus modeled around our customer s specific business requirements. Our deep domain expertise, combined with knowledge and assets sourced from our Centre of Excellence give us the advantage of tailoring solutions that best fit your business and technology. With engagement and delivery models that match the size and need of your projects, and by deploying industry best practices, we ensure that all our customer engagements are designed with a customer first approach. Espire s Centre of Excellence To offer our customers a competitive advantage, our Centre of Excellence (CoE) focuses on key technologies and industries to build offerings which ensure that you derive maximum benefit. Espire s premier relationships with leading IT vendors ensure that we get quick access to latest technologies. Espire s CoE holds a centralised repository of asset base and facilitates sharing of knowledge and internally developed frameworks. This ensures that we create value in delivering solutions which exceed customer expectations. Flexible Global Delivery Models Our flexible engagement models ensure that our customers get to choose from multiple outsourcing options which best suit their business needs. The options include Captive Offshore Development Centre, Build-Operate-Transfer, Time & Materials, Fixed Price, and Joint Venture. The choices we offer are built to deliver quality solutions that also conform to the local country s regulatory compliance, and cultural norms & expectations. Full Spectrum IT services Our expertise in providing a wide range of IT services in custom application development, customer experience & communications management, managed support services, business intelligence and enterprise applications make us your ideal technology services partner. Our combined experience of more than a decade across various domains and technologies, gives us the edge in optimising your IT costs, and contributing to your business growth. SDL recognizes that our partners are crucial for our success and reach in the marketplace. Espire s Portal and Web Content Management practice has invested in developing in-house SDL Tridion specialists who have strong competencies on the SDL Tridion platform. This, in combination with Espire s broad spectrum of IT services provides our mutual customers with a wealth of expertise. Partnering with Espire ensures our customers receive a comprehensive end-to-end customer experience solution. Garry Levitt Director of Account Management SDL, UK 7

7 GLOBAL OFFICES Australia Espire Infolabs Pty. Ltd. Level 4, Suite 404, 234 George Street Sydney, NSW 2000 T: +61 (2) F: +61 (2) Australia Espire Infolabs Pty. Ltd. Level 3, 480 Collins Street Melbourne, VIC 3000 T: +61 (3) F: +61 (2) New Zealand Espire Infolabs (NZ) Limited 5 Willowbank Close, East Tamaki Heights, Auckland, 2016 T: +64 (21) sales.au@espire.com UK Espire Infolabs Limited Portland House, Bressenden Place London, SW1E 5RS T: +44 (20) F: +44 (20) sales.uk@espire.com USA Espire Technologies, Inc Plaza 5, 25th Floor, Harborside Financial Centre, Jersey City, NJ T: +1 (201) F: +1 (201) sales.us@espire.com Canada Espire Infolabs Canada Inc , Mainland Street Vancouver, BC V6B 2T4 T: +1 (609) sales.ca@espire.com Singapore Espire Infolabs (Singapore) PTE. Ltd. 1557, Keppel Road, #01-24 Singapore, T: F: sales.sg@espire.com DELIVERY CENTRES India Espire Infolabs Pvt. Ltd. 486 & 487, Udyog Vihar Phase-III Gurgaon T: +91-(124) , F: +91-(124) marketing@espire.com India Espire Infolabs Pvt. Ltd. Espire Campus, A-41, Mohan Co-operative Estate, Mathura Road, New Delhi T: +91 (11) F: +91 (11) marketing@espire.com 8

8 The ability to dream, the will to do About Espire Infolabs Espire is a leading information technology services company providing a wide array of IT solutions across various industry domains such as Banking Financial Services & Insurance, Manufacturing, Logistics, Travel, Tourism, Print, Retail, Sports & Leisure, Utilities & Telecom, Staffing & Recruitment, and the Computer Services Industry. Espire s IT services include specialisation in Application Development & Management Services, Infrastructure Management Services, Product Engineering, Customer Experience Management Solutions (Portal & Web Content, Multichannel Customer Communications, and Enterprise Content Management), Mobility & Cloud Solutions, Enterprise Applications, and Business Intelligence. Espire Infolabs has a global footprint, and is part of a large business conglomerate which has interests in IT Services, Infrastructure, Education, and Travel & Tourism. With our collaborative approach to work, and mature frameworks of delivery, we bring measurable benefits and a competitive edge to the business operations of our customers. From consulting to implementation and deployment, we ensure that our customers expectations are met and exceeded in our every interaction with them. To learn more about us, please visit /EspireInfolabs /company/espire-infolabs /EspireInfolabs /espireinfolabs /+Espire/posts /user/espireinfolabsltd All information present here is the exclusive property of Espire Infolabs (Espire) and is subject to change without notice. Any unauthorised use of the content appearing here may violate copyright, trademark and other applicable laws.