Enterprise Applications Lifecycle Management

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1 Enterprise Applications Lifecycle» Solutions and services overview HIGH-QUALITY SOLUTIONS

2 Our Enterprise Application Services Framework» Enterprise Application Lifecycle Business and IT Senior / Steering Committee Deliver Business Benefits, ROI, High Quality and Mitigate Risks Project and Governance Customer / Business Delivering high-quality solutions for high-performance enterprise Business Operations Reduce cost of rework Business Analysis Process Modelling Gathering Making Enterprise Applications work harder On Time and and smarter On Budget Testing Project By using a unique User Acceptance (Technical/Vendor) set of tools and methodologies, we ensure Regression our clients turn investments in Enterprise Applications into Architecture compelling Development/ business benefits. Unit Test As a passionate Performance leader in and Design Configuration String Test Automation this field, we ve built up a wealth of experience with top-tier clients across all application lifecycle areas: we manage System Integration projects and programs, test enterprise applications, model business processes, train end-users, and also manage business services. IT Operations Reduce cost of operations With over 40 large Enterprise Application clients in Asia Pacific, our experience spans all major software vendors including SAP, Oracle, HP, IBM Rational and others. Security Our Enterprise Application Services Framework At Revolution IT we accelerate application delivery, reduce IT costs and build business value. Our products and services focus on Application Lifecycle and span from project governance and planning right through to testing and application monitoring. Our Enterprise Application Services Framework Business and IT Senior / Steering Committee Deliver Business Benefits, ROI, High Quality and Mitigate Risks Training and Change Project and Governance Customer / Business End Users Realise Benefits, Improve Productivity, Ensure Satisfaction Revolution IT Offering Vendor / SI Offering Our approach combines top industry professionals, leading industry tools and the latest emerging technologies such as cloud, agile and mobility. We can deliver via onsite, offsite, offshore, managed services or total outsourcing. Business Operations Reduce cost of rework Business Analysis Process Modelling Gathering On Time and On Budget Architecture and Design Project (Technical/Vendor) Development/ Configuration Unit Test String Test Testing User Acceptance Regression System Integration Performance Automation Security IT Operations Reduce cost of operations Training and Change Revolution IT Offering Vendor / SI Offering End Users Realise Benefits, Improve Productivity, Ensure Satisfaction 2 3

3 Aligning our services with your success factors Specialists skills and experience to deliver business value Due to the size and complexity of Enterprise Applications, we ve built our services around a range of critical success factors. With SAP, Oracle, Microsoft and others embracing new technologies, and providing a myriad of rapidly evolving systems, we help client get the most out of what these vendors offer. Managing projects and program One goal sets the tone for all our Project Managers: high quality outcomes for our clients. Whether you need to implement, roll out, upgrade or maintain your Enterprise Applications, we can help ensure risks are minimised and targeted returns are met. Modelling business processes and managing requirements To minimise rework costs at a later date, we always do our preparation up front. By defining and documenting all business needs, processes and requirements, our EA Business Analysts specialise at pinpointing the most effective strategic and technical options. Companies need analysts whose responsibilities embrace: investigating business situations, identifying and evaluating options for improving business systems, defining requirements and ensuring the effective use of information systems in meeting the needs 1 of the business. Testing enterprise applications To discover the most defects, at the earliest possible time, we use a range of risk-based and priority-based techniques. Our unique methods are especially valuable to meet challenging project deadlines. Managing change and training end-users Enterprise Applications are only as good as the people using them. Our training consultants manage, develop and deliver both training courses and training content. Plus we use the most effective and efficient training delivery methods and tools. Managing operations and business services We also help clients achieve on-going and predictable levels of quality assurance. Our Business Service consultants utilise in-depth skills and a range of sophisticated tools for infrastructure monitoring, end-user experience monitoring, and performance monitoring. Revolution IT was professional, flexible and responsive to our needs. They got us upand-running much more quickly and efficiently than if we did it ourselves. - Executive Director, UBS Wealth 1. Paul, D, Yeates, D & Candle, J (eds), 2010, Business Analysis (Second Edition), British Informatic Society Limited (BISL), United Kingdom. 4 5

4 SAP Consulting Australia s largest independent SAP quality assurance team Our highly skilled consultants are passionate about delivering optimal solutions throughout the SAP application lifecycle. We re a preferred SAP services partner, and we ve delivered numerous successful SAP projects including implementations, roll-outs and upgrades. Testing SAP solutions We re recognised as the market leader in SAP testing solutions. We ve even developed a proprietary test methodology. This ready-touse solution leverages SAP testing templates and a repository of over 2000 template test cases. What s more, with our state-of-the-art SAP testing laboratory, we re pioneering SAP Test Acceleration and Optimisation in Australia. Our SAP ALM Consulting Services Requirements Solution & Business Process Documentation Optimise Business Process Modelling Solution using ARIS for SAP Documentation Maintenance Upgrade Change Request Change Impact Assessment Operate Application Performance End User Experience Monitoring Incident, Problem and Request SAP system monitoring, administration, SLAs, Jobs Deploy Release Transport Handover to Operations Manage SAP Projects, Programs & Applications Train End User Training and Documentation Develop Business Process Procedures E-Learning Design Application visualisation using irise for SAP Business Blueprint using SAP Solution Manager SAP Implementation Content Documentation Build SAP Rapid Deployment Solutions Managing Configuration and custom development Managing Templates Test User Acceptance Testing Regression Testing System Integration Testing Automated Testing Performance testing Security Testing Modelling business processes and managing requirements We bridge the gap between business and IT by ensuring all success criteria are analysed, defined and achieved. To work efficiently, our SAP Business Analysts are highlyskilled in sophisticated business process modelling and requirements management tools such as ARIS by Software AG, irise Requirements Visualisation, SAP Solution Manager, HP Application Lifecycle, IBM Rational Requirements Manager and Doors. Training SAP users and managing change To drive optimum SAP system use, we ve become SAP s trusted partner for delivering SAP training. Our Training Consultants develop and deliver training content efficiently and effectively using SAP Productivity Pak by Ancile, SAP User Experience (UEM) by Knoa, SAP Solution Manager e-learning, Adobe Captivate, and other training tools. Managing SAP operations and business services Our SAP Business Service consultants have extensive experience in Application Performance and End-User Experience Monitoring using SAP Extended Diagnostics by CA Wily and HP Business Service. To help clients manage incidents, problems, requests, changes and releases, we also implement CA Service Desk, HP Service Manager and SAP Solution Manager. I would like to thank Revolution lt s SAP team for their commitment and diligence in testing one of our major SAP project initiatives. -Fabian Wolf, Integration Manager, LeasePlan Australia 6 7

5 Oracle Consulting Team up with the leading Oracle Gold Partner in Asia Pacific As an Oracle Gold Partner, our role spans all application lifecycle stages. We manage requirements for Oracle solutions, and implement and test these solutions to ensure all agreed benchmarks are achieved. We also monitor and optimise Oracle solutions, and train end-users. To work in such a wide range of areas our track-record encompasses integrating and optimising applications such as Oracle E-Business Suite, PeopleSoft, JD Edwards, Siebel, Business Intelligence and Fusion. Ensuring Oraclebased networks run effectively and efficiently With one of the most highly-skilled Oracle teams in Australia, our consultants specialise in a wide range of Oracle methodologies and application management tools. And because leading Oracle-based solutions often combine different tools from different vendors, our consultants enable clients to select and implement the most suitable tools to meet their objectives. Our Oracle consulting services: > > Implementing Oracle Enterprise Manager for Application, Lifecycle, Enterprise Monitoring, Application Performance and Application Quality > > Implementing Oracle Enterprise Manager Application Pack for Business Intelligence, Oracle E-Business Suite, Siebel, JD Edwards, PeopleSoft and Fusion > > Methodology and process consulting from planning to requirements, design, build, test, train, deploy, operate and optimise phases Our Oracle-based services and solutions: > > Managing Oracle Projects and Programs using Oracle Unified Method, Oracle Application Implementation Method (AIM), Rapid Delivery Methodology and PeopleSoft Compass Methodology > > Application Testing Suite for test management, functional testing, automated testing and performance testing with test accelerators, > > Oracle Testing Accelerator for Oracle E-Business Suite, Siebel, JD Edwards, PeopleSoft, web services. > > Test Data Pack > > Training Oracle users and managing change Thank you for your outstanding efforts and support, including many late night phone calls, over the past few months helping with the stress and volume testing for the new subscriber management (Oracle-based) solution. To see the system s performance improvements over the last few months has been very rewarding. From a system performance viewpoint I think we are now in a great position to meet the challenges of the implementation and post go-live operations. I look forward to working with you again. Project Manager, FOXTEL > > Managing Oracle operations and business services using Enterprise Manager and other tools from HP, IBM Rational and CA Technologies 8 9

6 Enterprise Applications at your fingertips»» Enterprise Applications in the Cloud Using new devices to drive efficiencies and open new markets Deploying mobile and web applications can quickly empower customers, suppliers and staff, and thereby streamline a range of operations. At Revolution IT, we extend all kinds of systems and information directly to the people who need them. And to protect our clients data as well their brand s integrity we deploy tailored risk management techniques. Protection and quality assurance for mobile and web applications To pinpoint all functional and nonfunctional requirements, our Business Analysts engage all stakeholders across identity management, access management, screen design, screen functionality and supported platforms, devices and browsers. To design and implement a comprehensive test strategy we examine all testing areas relating to the platform, device, browser, security and performance. Who s going mobile and why... Copy Statistics for mobile device use by business are simply staggering. According 2012 Tech Trends by IBM, 49% of organisations support mobility to one degree or another; and 69% of organisations are increasing their investment in mobility over the next two years.. With performance testing, we test against the agreed non-functional requirements and predicted usage profiles. We also plan for additional performance testing when the actual usage profile becomes available. To enhance our security testing, we engage security and penetration testing services to highlight vulnerabilities, and to guard against intrusions and denial of service attacks. Powerful software tools on a subscription basis SAP and Oracle offer SaaS solutions alongside more traditional on-premise applications. While many SaaS providers focus on certain enterprise areas (for example, Salesforce.com, Workday etc.), today s Enterprise Application suite can be on-premise, cloud, or a hybrid of both. By combining leading systems from multiple suppliers, organisation can create hybrid Enterprise Application systems with powerful capabilities and lower operating costs. However, a key challenge is to secure and test these hybrid Enterprise Application systems. Four ways we secure and test Enterprise Applications in the cloud 1. Managing negotiations with cloud vendors We ensure agreements clearly cover all roles, responsibilities and deliverables. We also establish precisely what the vendor will deliver, maintain and support. 2. Solution design To pinpoint all functional and integration requirements, we work with all vendors and IT stakeholders. We also ensure the security and authentication requirements are clearly documented and the process for identity and access management is understood. 3. Comprehensive test management We design and implement comprehensive Test Strategies for functional, integration and security testing. This includes engaging specialist security services to ensure any potential cloud security risks are understood, assessed and minimised. With performance testing, we test against the agreed non-functional requirements and predicted usage profiles. We also plan for additional performance testing when the actual usage profile becomes available. 4. Business continuity planning To ensure business continuity risks are minimised, we develop back-up systems and processes in case a client loses internet access. -To harness the opportunities, talk to Revolution IT today 10 11

7 MELBOURNE (Head Office) Level Queen Street Melbourne VIC 3000 P: F: ADELAIDE Level King William Street Adelaide SA 5000 P: F: SYDNEY Level 6 45 Clarence Street Sydney NSW 2000 P: F: CANBERRA Level Marcus Clarke Street Canberra ACT 2601 P: F: BRISBANE Level Eagle Street Brisbane QLD 4000 P: F: SINGAPORE 111 North Bridge Road #16-02 Peninsula Plaza Singapore P: F: AUSTRALIA RevolutionIT.com.au SINGAPORE RevolutionIT.com.sg

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