Tata Communications Data Protection Services. Fully integrated and comprehensive solution for agile, efficient future-proof businesses

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1 Data Protection Services Fully integrated and comprehensive solution for agile, efficient future-proof businesses

2 The loss of critical data puts businesses at risk. Are you taking the right steps to protect your data? Preventing data loss is the single biggest challenge your organization might be facing. In the absence of an adequate data protection strategy, data loss is inevitable. As the amount of data that is critical to run your business grows, so does your risk in the event of loss. Your data is vulnerable on many fronts. Hardware failures, malicious employees, or hackers can take down your entire business operation. In addition, natural disasters such as fire, flood, or earthquakes cannot be predicted. Unless you have a comprehensive and reliable data protection strategy in place to protect critical data, you could lose it all. A do-it-yourself approach that involves planning, buying, assembling and deploying your own data protection solution is not the optimal approach, since it is not only expensive but also time consuming and resource-intensive. A lack of multiple, geographically dispersed data centers, limited in-house skilled resources, and continuous technology refreshes makes it difficult for you to deploy and operate a solution that appropriately meets your needs. Our comprehensive Data Protection Service is the solution you need to reduce your risk and gain peace of mind. Based on industry-leading technology, top-tier vendor partners, and expert IT management and best practices, you get all the benefits of a state-of-the-art data protection solution without any capital expenses. Our service is totally OPEX based and offered on pay-peruse basis. And best of all, you have a single, trusted partner to deliver a complete data protection solution as a service. With flexible pricing, an industry-leading SLA and 24x7 technical support, this is the ideal solution for businesses seeking increased data availability and greater business continuity, delivered through the offsite replication and recovery mechanism that our Data Protection Service offers. What are you looking for in an ideal data protection solution? 24X7X365 continuous protection of critical data Data replication into geographically dispersed data centers for reduced vulnerability Support for virtualization platforms Fast implementation from a single service provider Ability to scale capacity quickly and easily, on-demand No capital expenses for hardware or software Expert personnel for centralized management, monitoring, and reporting 2

3 Data Protection Service Here's how our Data Protection Service gives you an enterprise solution without the high price and timeconsuming costs of building and maintaining your own data protection infrastructure: 24X7X365 continuous protection of critical data Our Data Protection Service offers multiple layers of protection, from data replication tailored to your specific requirements, to business continuity enabled by data availability when you need it. Using best-ofbreed technology and our specially trained technicians, we achieve industry specific service uptimes and provide up-to-the minute replication of your single volumes or complete data sets. The solution is yet another way of protecting and securing your critical data, in addition to your existing firewall and data security mechanisms. Data replication into geographically dispersed data centers for reduced vulnerability Data Protection Service replicates your data to a remote location, reducing your risk in cases of natural disaster or other failures affecting your entire local data center. The data, once stored in the remote location, remains persistent and online, providing you greater availability of your data. The solution also reduces bandwidth utilization up to 70% better than competing solutions which helps data to replicate and reverse replicate faster. Support for virtualization platforms Data Protection Service supports virtualization operating system and the applications that run on them, so you have the power to choose which technology best suits your business, confident they all receive the same level of protection in one unified and comprehensive solution. Plus we consolidate data protection activities across supported technologies, eliminating costly, time-consuming, and error-prone manual backup and recovery operations across multiple systems. Fast implementation from a single source gets you up and running easily and quickly. Combined with network and data center facilities, and tested and validated equipment, we create a consolidated, complete data protection solution. Rather than rely on multiple vendors or separate software solutions, you get unprecedented protection and reliability from a single source. And as technology improves, you reap the benefits without costly upgrades or rip out and replacement of new hardware and software. Ability to scale capacity quickly and easily, on-demand Businesses continually change and evolve. We provide the flexibility to dynamically scale your capacity as needed, making certain you always have room for data growth and its protection. With this solution, only changed data is replicated, reducing the backup footprint, and enabling quicker reverse replication, saving you money and reducing both backup and recovery times from hours or days to mere minutes. Expert personnel for centralized management, monitoring, and reporting Our highly-trained personnel provide 24X7 monitoring, reporting and centralized, policy-driven management. Many operations are automated to deliver a higher level of consistency, reliability, and protection than competing services. 3

4 Summary of technical features Microsoft Windows 2000/2003/2008 and Linux platforms VMware ESX, virtualization protection and integration with more systems to be supported soon Oracle, SAP, DB2, Microsoft Exchange, SQL Server, and other major commercial and open-source application protection Availability of data via reverse replication and/or removable media Replicated copies of data can be made available for other uses in addition to data protection, including testing and development, decision support, or data mining Customer Infrastructure Ready Setup Shared VMware virtual server architecture Applications & data Server infrastructure dedicated or virtualized Server farms Storage based replication software Skilled resoureces to con gure services at remote site SAN switching Storage Managed Storage Customer can choose a TIER 3+ IDC as remote site - India,SGP, US, UK State of art monitoring platform at remote site SLA based service offering Your IT Infrastructure should grow with your business. delivers superior managed services, with bandwidth and performance for real-time applications such as cloud computing, voice and video. 4

5 Why for Data Protection Services? As a leading provider of global networking and managed infrastructure solutions, Tata Communications is constantly looking for ways to improve its products and customer experience. Our customers confirm that their businesses are more competitive and efficient on Tata Communications' solutions. Here' why: Power of choice Your business is unique. It deserves the IT infrastructure you choose. Let show you how. Whether you need local, national or global connectivity or managed services, Tata Communications' portfolio of Data Center and Managed Network Services can be tailored to your business requirements. Don't settle for products that compromise the way you do business. Future-proof IT infrastructure We're ready for the future, are you? Your IT infrastructure should grow with your business. Taking on new challenges and markets is tough enough. Why worry about the capacity, the technology or reliability of your infrastructure? already delivers superior managed services, with bandwidth and performance for real-time applications such as cloud computing, voice and video. We've also engineered the highest levels of reliability and security into all of our services, guarding against equipment failure or outside intrusion. Your data is safe from disaster and its privacy is assured. 5

6 Data Protection Services India Plot No C 21 & 36, G Block, Bandra Kurla Complex Bandra (E), Mumbai Tel Fax North America 2355 Dulles Corner Blvd 7th floor Herndon, VA 20171, USA Tel Fax Europe 1st Floor, 20 Old Bailey London EC4M 7AN United Kingdom Tel Fax Asia International Pte Ltd Exchange 35 Tai Seng Street #06-01 Singapore Tel Fax Bank of America Tower 12 Harcourt Road Central, Hong Kong Tel Fax Australia King Street Wharf Suite 503, 35 Lime Street Sydney NSW 2000 Australia Tel Fax Matawan Rd 3rd Floor Matawan, NJ 07747, USA Tel Fax Rue Carrie-Derick Montréal, Québec Canada, H3C 6W2 Tel Fax Middle East & North Africa Hamdan Street, City Center Building, Block A, 2nd Floor, Office # 204 P.O. Box Abu Dhabi, United Arab Emirates Tel Fax Avenue Charles de Gaulle Neuilly sur Seine France Tel Fax Avenida de Europa 4, Bajo A Parque Empresarial La Moraleja Alcobendas Madrid, Spain Tel Fax Bettinastrasse 30 D Frankfurt am Main Germany Tel Fax For more information about our visit us at: About is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-india network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers. The Tata Global Network includes one of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to more than 200 countries across 400 PoPs, and nearly 1 million square feet of data center and collocation space worldwide. ' depth and breadth of reach in emerging markets includes leadership in Indian enterprise data services, leadership in global international voice, and strategic investments in operators in South Africa (Neotel), Sri Lanka ( Lanka Limited) and Nepal (United Telecom Limited). Limited is listed on the Bombay Stock Exchange and the National Stock Exchange of India and its ADRs are listed on the New York Stock Exchange. (NYSE: TCL) 2012 Ltd. All Rights Reserved. and the Tata logo are trademarks or registered trademarks of Tata Sons, Ltd. in the United States and certain other countries. All other trademarks mentioned in this document are the property of their respective owners. 6