SIP Trunking to Microsoft Lync (Skype for Business) Server

Size: px
Start display at page:

Download "SIP Trunking to Microsoft Lync (Skype for Business) Server"

Transcription

1 SIP Trunking to Microsoft Lync (Skype for Business) Server

2 SIP Trunking to Lync/Skype for Business Server The emergence of Unified Communications integrating communications services into desktop and mobile computing has enabled MicroSoft s Lync (rebranded as Skype for Business in Q2 2015) to meet a growing demand for such services. Using our SIP Trunking connection options, VoIP Logic s Platform-as-a-Service (PaaS) allows our Service Provider Partners (SPPs) to sell to business customers that utilize the MS Lync/Skype for Business unified communications server. As a Service Provider in such a dynamically changing market for communications, keeping the technology you offer and the range of integration available current, is critical to winning and retaining customers. With Lync, Microsoft has put communication and collaboration on the desktop for the hundreds of millions of users of Microsoft Office (now commonly sold as Microsoft Office 365, as a service). Combining this powerful extension of familiar software with either the public telephone network and/or broad functionality associated with an enterprise PBX, is a powerful tool for all aspects of business communication. Figure 1: VoIP Logic SIP Trunking to MS Lync Server visualization How VoIP Logic SIP Trunking works with MS Lync Servers SIP Trunking to MS Lync is an enterprise telephony connectivity solution that enhances the capabilities found on a traditional IP-PBX. The MS Lync connectivity configuration has completed interoperability testing with VoIP Logic s SIP Trunking Interoperability Test Plan. VoIP Logic extends the premises based functionality of the MS Lync Server environment with additional options for resiliency and redundancy, along with integration to Enterprise Hosted VoIP and advanced Collaboration support through linkage to VoIP Logic Logic s United Communications Client Software (UCCS), generally available in the coming months. 1

3 VoIP Logic has worked extensively with MS Lync Virtual IP-PBX Platform. We have assisted SPPs in numerous MS Lync connectivity scenarios, from simple SIP Peering to complex SIP Trunking to Hosted integrations, we have a clear understanding of how to support SPPs with this specialized offer. This provides SPPs that are working with MS Lync based customer environments, with the assurance that VoIP Logic has the expertise to support them as they become involved in MS Lync implementations, no matter what the configuration. VoIP Logic has two major Platform scenarios, along with advanced UCCS Collaboration tools that allow Service Providers the flexibility and control over their SIP Trunking to MS Lync product offerings, while providing highly desirable enhancements to their customer s MS Lync functionality. This will allow them to provide competitive/cost effective offerings, whether they are connecting to an implementation of MS Lync that they provided, want to upgrade a customer s current MS Lync Platform with VoIP Logic SIP Trunking connectivity or enhancing MS Lync with our UCCS Soft Client. Direct Peering SIP Trunking to MS Lync: VoIP Logic Direct Peering SIP Trunking provides the ability to utilize the Acme Packet (Oracle Communications) Session Border Controller (SBC) advanced routing capability to provide Peering based SIP Trunking on the VoIP Logic Platform to an MS Lync server. The connectivity can be established via IP to IP Peering between a Service Provider s MS Lync Virtual PBX server and the VoIP Logic core platform. Figure 3: VoIP Logic Peering SIP Trunking Platform to MS Lync Server protocol flow visualization The advantages of our SIP Peering Routing Platform allows for manual or automated redirection of MS Lync server SIP voice traffic using Acme s sophisticated rerouting protocols by integrating QoS performance monitoring and routing policies with real-time controls. This is accomplished by integrating session signaling and media as source and destination for all signaling messages and media streams coming into and leaving from VoIP Logic s core platform. 2

4 Peering SIP Trunking to an MS Lync server provides a cost effective way to receive the benefits of VoIP Logic s core Platform infrastructure resiliency and redundancy for SPP s customers who want to migrate to or currently utilize the MS Lync server. In general, Service Providers find that their customers can take advantage of the efficiencies of a VoIP converged network by eliminating separate Data/Internet Access circuits and taking advantage of improved business continuity, while enhancing the resiliency of a MS Lync Platform. Using VoIP Logic Peering SIP Trunking provides SPPs with the opportunity to increase revenue by providing VoIP services to many of their prospects and customers that were not able to utilize resiliency, efficiency and cost savings with their current MS Lync Platform. This can provide a new source of revenue that was not previously available to the SPP. Feature SIP Trunking to MS Lync: Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options available for VoIP Logic s Service Providers Partners (SPPs) who sell to enterprise customers that are migrating to a MS Lync platform or who wish to enhance the capability of that platform with additional flexibility, control and resiliency that VoIP Logic Feature SIP Trunking provides. Implementing Feature SIP Trunking involves direct peering to the BroadWorks application server. Figure 4: VoIP Logic Feature SIP Trunking Platform to MS Lync Server protocol flow visualization Feature SIP Trunking is a great way to deliver the benefits of the SIP Peering Platform, while also allowing an end-user customer to take advantage of the ability to utilize Hosted VoIP features in an enhanced or hybrid environment with MS Lync configurations. Using Feature SIP Trunking as unified communications link to the VoIP Logic PaaS infrastructure, provides SPPs with the opportunity to increase revenue by offering Hosted VoIP services to MS Lync prospects and customers, whether they are interested in a more resilient, flexible SIP Trunking environment or they wish to integrate their MS Lync configurations platform into Unified Communications services. 3

5 All of VoIP Logic s SIP Trunking offerings reside on our state-of-the-art Peering SIP Trunking Platform, complete with technology and geographic failover support, but Feature SIP Trunking provides an additional layer of flexibility and disaster recovery through its ability to integrate with Hosted VoIP collaboration, mobility, forwarding, overflow and queuing feature sets. VoIP Logic SIP Trunking service is compliant with MS Lync, so you never have to worry that an update might interrupt service for your MS Lync customers. Benefits of VoIP Logic Direct Peering SIP Trunking to MS Lync server VoIP Logic s multiple option Peering SIP Trunking platform provides Service Providers with a balance of cost, flexibility, feature functionality and redundancy. VoIP Logic Peering SIP Trunking includes: Figure 5: VoIP Logic Resilient Infrastructure visualization - Ability to converge voice and data on a single network serving your customer s MS Lync server needs, along with their Data needs, which can reduce monthly line expenses and operating costs. - Reduces administrative expense for the SPP and the customer. - Current SPP Portals provide easy to implement processes for SPPs to connect Peering or Feature SIP Trunking to their customer s MS Lync Servers. - Adds Enhanced SIP Trunking functionality while maintaining current user environment. - Includes a Disaster Recovery solution available to redirect incoming calls to the destination of customer s choice as needed. When it is most useful to use VoIP Logic Peering SIP Trunking for connectivity to an MS Lync customer premise server? VoIP Logic Peering SIP Trunking is especially useful for single MS Lync locations that have require on-site redundancy and disaster recovery capabilities, but do not need the sophistication of multi-location or mobility support and Hosted functionality that Feature SIP Trunking provides. 4

6 Benefits of VoIP Logic Feature SIP Trunking an MS Lync PBX Server: Figure 6: VoIP Logic Feature SIP Trunking visualization Feature SIP Trunking provides the most advanced and versatile support for SIP Trunking available by utilizing the BroadWorks SIP Trunking functionality on VoIP Logic s core platform: - Feature SIP Trunking provides a single network serving your MS Lync platform, data and Internet requirements, without the need for expensive separate access for Voice Communications. Reduces monthly line expense Minimal initial investment Reduces administrative expense - Leverages customer s investment in MS Lync platform with additional resilience and Hosted PBX integration capabilities. - Adds functionality while maintaining current user environment for easy implementation. - Provides disaster recovery solutions to redirect incoming calls to destination of customer s choice as needed. - Supports near real time Out of Service porting between sites via a customer accessible Portal supports the most demanding High Availability business environments. - Feature SIP Trunking bursting and multilocation queuing capabilities allows a customer to reduce the number of baseline SIP pathways needed, while still allowing for short term, high volume voice traffic increases. This provides a cost effective alternative to Standard SIP Trunking configurations, while providing a more flexibility, business continuity, along Hosted Application options. Figure 6: UCCS visualization 5

7 - Support for SIP Trunking to the VoIP Logic s UCCS Soft Devices. VoIP Logic Feature SIP Trunking provides an extra layer of Flexibility and Resilience when SPPs combine UCCS with Feature SIP Trunking connections to MS Lync. Using UCCS allows MS Lync users al the mobility and collaboration capabilities (Voice, Video, IM, Presence and Call Control) that SPPs currently provide to their Hosted PBX users who utilize VoIP logic UCCS end points - Our optional easy to use end-user customer accessible Loki Portal makes SIP Trunking management, queuing, mobility support and control, easy and efficient to operate across locations and groups for any customer administrator. When it is most useful to use VoIP Logic Feature SIP Trunking for connectivity to an MS Lync customer premise server: Feature Hosted Feature SIP Trunking is preferred in multi-location MS Lync or MS Lync/Hosted PBX hybrid implementations. It is also useful when a customer requires the highest levels of resiliency and availability. For more information on our various SIP Trunking options, please review additional detail at The VoIP Logic Solutions SIP Trunking Website, along with more detailed information at the VoIP Logic Service Providers Portal. You can also contact your VoIP Logic Account Manager or complete the VoIP Logic contact request at: 6

VoIP Logic Platform: Peering SIP Trunking

VoIP Logic Platform: Peering SIP Trunking VoIP Logic Platform: Peering SIP Trunking VoIP Logic Platform: Peering SIP Trunking Peering SIP Trunking is a high demand service offering for VoIP Logic s Service Provider Partners (SPPs) who are selling

More information

VoIP Logic SIP Trunking Platform

VoIP Logic SIP Trunking Platform VoIP Logic SIP Trunking Platform VoIP Logic Platform: SIP Trunking SIP Trunking is a high-demand service offering for VoIP Logic s Service Providers Partners (SPPs) who are selling to enterprise customers

More information

VoIP Logic Platform Feature SIP Trunking

VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform Feature SIP Trunking VoIP Logic Platform: Feature SIP Trunking Feature SIP Trunking is the most versatile and effective of the SIP Trunking platform options for VoIP Logic s Service

More information

VoIP Logic: Disaster Recovery and Resiliency

VoIP Logic: Disaster Recovery and Resiliency VoIP Logic: Disaster Recovery and Resiliency VoIP Logic: Options for Disaster Recovery and Resiliency The ability to keep telephone systems operating in the event of a service impairment or a catastrophic

More information

Hosted PBX Platform-asa-Service. Offering

Hosted PBX Platform-asa-Service. Offering Hosted PBX Platform-asa-Service Offering Hosted PBX Platform Overview VoIP Logic s Hosted PBX Platform-as-a-Service (PaaS) delivers cloud-based PBX functionality encompassing traditional PBX features as

More information

Hosted PBX Description General Info about Hosted PBX

Hosted PBX Description General Info about Hosted PBX Hosted PBX Description General Info about Hosted PBX Version Control Revision Date Name 2.0 12/12/2012 Operations 2.1 6/14/2013 Sales & Marketing Product Information Sales & Marketing VoIP Logic LLC, 529

More information

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved. Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Control and Flexibility Options for Service Providers

Control and Flexibility Options for Service Providers Control and Flexibility Options for Service Providers What are Control and Flexibility in a PaaS Platform? When Communications Service Providers are considering outsourced Platform-as-a-Service (PaaS)

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

PETER CUTLER SCOTT PAGE. November 15, 2011

PETER CUTLER SCOTT PAGE. November 15, 2011 Future of Fax: SIP Trunking PETER CUTLER SCOTT PAGE November 15, 2011 QUESTIONS AND ANSWERS TODAY S SPEAKERS Peter Cutler Vice President of Sales Instant InfoSystems Scott Page Subject Matter Expert Dialogic

More information

Allstream Converged IP Telephony

Allstream Converged IP Telephony Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

Hosted PBX: Call Center- ACD

Hosted PBX: Call Center- ACD Hosted PBX: Call Center- ACD 0 VoIP Logic Call Center The VoIP Logic Broadworks based Call Center/Automatic Call Distribution (CC/ACD) application enables Service Providers Partners (SPPs) to take advantage

More information

VoIP Logic Enhanced Hosted PBX

VoIP Logic Enhanced Hosted PBX VoIP Logic Enhanced Hosted PBX Seat The VoIP Logic Broadworks based Enhanced Hosted PBX Seat utilizes our Call Center/Automatic Call Distribution capabilities (CC/ACD) to enable Service Providers Partners

More information

SIP Trunking and the Role of the Enterprise SBC

SIP Trunking and the Role of the Enterprise SBC SIP Trunking and the Role of the Enterprise SBC a Tango Networks ebriefing SIP trunks offer companies of all sizes the opportunity to improve and simplify their communications network while reducing costs.

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

SIP Trunks. The benefits of SIP Trunking: ( ipbx )

SIP Trunks. The benefits of SIP Trunking: ( ipbx ) NSN s SIP trunking is the fastest growing telephony service. It connects your site directly into NSN s network via an IP connection to carry and terminate your inbound and outbound voice calls across the

More information

Business Continuity protection for SIP trunking service

Business Continuity protection for SIP trunking service An Allstream White Paper Business Continuity protection for SIP trunking service An Allstream White Paper 1 Table of contents The value of SIP trunking 1 The issue of business continuity 1 SIP trunking

More information

Http://www.passcert.com

Http://www.passcert.com Http://www.passcert.com Exam : 70-337 Title : Enterprise Voice & Online Services with Microsoft Lync Server 2013 Version : DEMO 1 / 18 Topic 1, Litware, Inc Case A Overview Litware, Inc., is an international

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

The cost effective and flexible alternative to ISDN

The cost effective and flexible alternative to ISDN SIP Trunks The cost effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Datamation. PRI Handoff Considerations when Moving to SIP Trunking. Executive Brief. In This Paper. Sponsored by

Datamation. PRI Handoff Considerations when Moving to SIP Trunking. Executive Brief. In This Paper. Sponsored by Sponsored by PRI Handoff Considerations when Moving to SIP Trunking In This Paper PRI handoff is needed to realize the benefits of using VoIP and SIP Sites with TDM PBXs need special PRI handoff consideration

More information

Designed For Market Requirements

Designed For Market Requirements Enterprise SIP Designed For Market Requirements Enterprises can combine XO Enterprise SIP with ANY MPLS IP-VPN or Data Network (even from another carrier) for an all-in-one, multi-site IP communications

More information

Gamma SIP Trunks with Microsoft Lync

Gamma SIP Trunks with Microsoft Lync Phone systems and services Gamma SIP Trunks with Microsoft Lync A cost effective alternative to ISDN that provides flexibility and continuity for your business Reliable voice services Gamma SIP Trunks

More information

SIP Trunking. October 7, 2011

SIP Trunking. October 7, 2011 SIP Trunking October 7, 2011 VoIP Evolution H.323 11/1996 MGCP 10/1999 H.248 06/2000 SIP 06/2002 IMS Rel. 7 12/2007 1998 1999 2000 2001 2002 2004 2008 SIP Trunk & Bidirectional Peering 8/2009 Migrating

More information

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN

Everything Voice SIP Trunks. The cost-effective and flexible alternative to ISDN Everything Voice SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity SIP trunking is the fastest-growing telephony

More information

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity.

Hosted PBX. Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. UNIFIED COMMUNIC ATIONS Hosted PBX Benefit from business-grade Unified Communications, easier network management, and enhanced employee productivity. Business IT departments increasingly want to reduce

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN

More information

AudioCodes One Voice for Skype for Business

AudioCodes One Voice for Skype for Business AudioCodes One Voice for Skype for Business AudioCodes One Voice for Skype for Business One source for all voice network elements One expert team for voice professional services One point of contact for

More information

SIP Trunking voice services

SIP Trunking voice services SIP Trunking voice services A cost effective alternative to ISDN that gives your business flexibility and business continuity WHAT IS IP DIRECTCONNECT? IP DirectConnect is the UK s market-leading SIP Trunking

More information

Unified Communications. Summary of Manufacturer Technical Evaluations

Unified Communications. Summary of Manufacturer Technical Evaluations Unified Communications Summary of Manufacturer Technical Evaluations 1 Terminology Definitions of commonly used terms and acronyms 1 ShoreTel 2 Avaya 3 Cisco 4 Siemens (Unify) 5 2 Terminology Definitions

More information

SIP Connectivity. A Beyond Wires White Paper

SIP Connectivity. A Beyond Wires White Paper Introduction Can you ever imagine having a life without wires? No more being drawn back to a power socket, being stuck to a location or being governed by some CAT5 cabling?! In this White Paper we will

More information

Deploying, Configuring, and Administering Microsoft Lync Server 2010

Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Page 1 of 9 Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: 4 days; Instructor-Led

More information

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity A cost effective alternative to ISDN that gives your business flexibility and business continuity What is Genius SIP? Genius SIP is a market-leading SIP Trunking solution, connecting your site directly

More information

SIP TRUNKING 2.0 Not all SIP Trunking Service providers are alike! TXI The BroadWorks SIP Trunking solution SIP Trunking A transport-neutral Legacy

SIP TRUNKING 2.0 Not all SIP Trunking Service providers are alike! TXI The BroadWorks SIP Trunking solution SIP Trunking A transport-neutral Legacy SIP TRUNKING 2.0 Not all SIP Trunking Service providers are alike! TXI offer BroadWorks SIP Trunking which is a truly unique solution that delivers the most profitable SIP trunking service offering and

More information

SIP Trunking: A new voice in communications service

SIP Trunking: A new voice in communications service Charter Business : White paper SIP Trunking: A new voice in communications service WHITE PAPER With the rise of next-generation technology, business customers have more options than ever from providers

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

Insource, Outsource and Federate

Insource, Outsource and Federate article When Enterprises migrate to UC: Insource, Outsource and Federate By Hugh Goldstein, VP Strategic Alliances, Voxbone Voxbone US LLC - San Francisco Office 535 Voxbone Mission US St San 535 Mission

More information

What is an E-SBC? WHITE PAPER

What is an E-SBC? WHITE PAPER Executive Summary Enterprise communications is in a state of transformation. Businesses are replacing conventional PBX systems with VoIP and Unified Communications (UC) solutions and cloud-based services

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD

8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD 8 REASONS MORE COMPANIES ARE MOVING THEIR BUSINESS PHONES TO THE CLOUD The sport of business is a competitive one and, increasingly, companies are using cloud-hosted business tools as an advantage to communicate

More information

Enabling Users for Lync services

Enabling Users for Lync services Enabling Users for Lync services 1) Login to collaborate.widevoice Server as admin user 2) Open Lync Server control Panel as Run As Administrator 3) Click on Users option and click Enable Users option

More information

Convergence: The Foundation for Unified Communications

Convergence: The Foundation for Unified Communications Convergence: The Foundation for Unified Communications Authored by: Anthony Cimorelli, Senior Product Marketing Manager Onofrio Norm Schillaci, Principal Sales Engineer Michelle Soltesz, Director, Marketing

More information

Genesys SIP Transforming Customer Service. Richard Barton Bill Mitchell Jim Kraeutler

Genesys SIP Transforming Customer Service. Richard Barton Bill Mitchell Jim Kraeutler Genesys SIP Transforming Customer Service Richard Barton Bill Mitchell Jim Kraeutler Genesys SIP as Single Platform Virtualize Operation Multi-site, Remote/Home Agent, Cloud Operation Flexibility Simplify

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

Configuring the Sonus SBC 2000 with Cisco Unified Call Manager 10.5 for Verizon Deployment

Configuring the Sonus SBC 2000 with Cisco Unified Call Manager 10.5 for Verizon Deployment Configuring the Sonus SBC 2000 with Cisco Unified Call Manager 10.5 for Verizon Deployment Application Notes Rev 1.0 P/N 550-06690 Last Updated: October 26, 2015 Revision History Revision Date Revised

More information

Configuring the Sonus SBC 1000/2000 series with LYNC 2013 for TELUS Deployment over Public Internet

Configuring the Sonus SBC 1000/2000 series with LYNC 2013 for TELUS Deployment over Public Internet Configuring the Sonus SBC 1000/2000 series with LYNC 2013 for TELUS Deployment over Public Internet Application Notes V 1.0 Last Updated: January 14, 2016 2016 Sonus Networks, Inc. All Rights Reserved

More information

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities.

Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. Managed Hosted IP Telephony Services shared services for Government One Network. One Planet. Infinite Possibilities. www.globalcrossing.com Managed Hosted IP Telephony Services Government organisations

More information

Microsoft Lync Ignite. Microsoft Lync 2013

Microsoft Lync Ignite. Microsoft Lync 2013 Microsoft Lync Ignite Microsoft Lync 2013 Address Resiliency Within a Site Front-End Server Mediation Server 1 MPLS SBC PSTN In Lync Server 2010, you must define virtual gateways to achieve resiliency

More information

SBC 1000/2000 Configuration Guide with Lync 2013 for Windstream/ LPAETEC SIP Trunk Deployments

SBC 1000/2000 Configuration Guide with Lync 2013 for Windstream/ LPAETEC SIP Trunk Deployments SBC 1000/2000 Configuration Guide with Lync 2013 for Windstream/ LPAETEC SIP Trunk Deployments Application Notes Rev. 1.0 Last Updated: April 10, 2015 Revision Date Revised By Comments 0.1 12/03/2015 Roman

More information

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology

More information

Hosted VoIP Your guide to next-generation telephony

Hosted VoIP Your guide to next-generation telephony Hosted VoIP Your guide to next-generation telephony Hosted VoIP Guide 2015 2 Table of Contents INTRODUCTION 3 VoIP vs. TRADITIONAL TELEPHONY TRADITIONAL TELEPHONY 4 HOSTED TELEPHONY 4 BENEFITS OF HOSTED

More information

Professional Services

Professional Services Professional Services convergence portfolio of services Introduction Today, the mission of the convergence team is to continually evaluate emerging technologies, evolve our skill sets and offerings, and

More information

Options for Migrating to Lync Online

Options for Migrating to Lync Online Options for Migrating to Lync Online Most Office 365 plans will include the option to license users for Lync Online. Lync Online allows users to collaborate, share documents, desktops, and other content,

More information

Enterprise Voice and Online Services with Microsoft Lync Server 2013

Enterprise Voice and Online Services with Microsoft Lync Server 2013 CÔNG TY CỔ PHẦN TRƯỜNG CNTT TÂN ĐỨC TAN DUC INFORMATION TECHNOLOGY SCHOOL JSC LEARN MORE WITH LESS! Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course 20337B: Five days; Instructor-Led

More information

SIP-ing? Pipeline Articles www.contactcenterpipeline.com

SIP-ing? Pipeline Articles www.contactcenterpipeline.com tech line / jul 2013 Time to Start SIP-ing? Can a SIP-based solution add value for your contact center? A look at the key opportunities and considerations. By Ken Barton, and Matt Morey, Strategic Contact

More information

OpenScape Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border

OpenScape Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border Siemens Enterprise Communications Session Border Controller Delivering security, interoperability and cost savings to the enterprise network border April 2011 Agenda 1 Industry Trends 2 Customer Initiatives

More information

Dialogic and BroadSoft:

Dialogic and BroadSoft: Brochure Dialogic and BroadSoft: Converged Unified Communications Solutions for Service Providers The Dialogic BroadSoft Advantage Advanced calling features, seamless, secure any-to-any connectivity, and

More information

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line

More information

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS

ALTERNATIVE COMMERCIAL VOIP SOLUTIONS ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY Speakeasy, Inc Table of Contents 1. Total Cost of Ownership (TCO) 3 2. PBX S NEED DEDICATED,

More information

Palladion for Service Providers

Palladion for Service Providers Palladion for Service Providers Overview The Palladion Software Suite is a real-time, end-to-end service monitoring, troubleshooting and analytics solution that provides unprecedented insight into VoIP

More information

To IP or Not To IP That is the question

To IP or Not To IP That is the question To IP or Not To IP That is the question As an end user you have many choices with regard to telecommunication including provisioning with PBX s converged PBX s or Key Hybrid systems or pure IP Telephony.

More information

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS

WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR BUSINESS www.techknowpartners.com Position Paper AN INTRODUCTION TO NETWORK TELEPHONY WHY IP-PBX SYSTEMS ARE GOOD FOR

More information

Course 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010

Course 10533A: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Sales 406/256-5700 Support 406/252-4959 Fax 406/256-0201 Evergreen Center North 1501 14 th St West, Suite 201 Billings, MT 59102 Course 10533A: Deploying, Configuring, and Administering Microsoft Lync

More information

Confessions of a Telecommunications Provider. Five things you MUST know about Global Voice over IP (VoIP) Providers

Confessions of a Telecommunications Provider. Five things you MUST know about Global Voice over IP (VoIP) Providers Confessions of a Telecommunications Provider Five things you MUST know about Global Voice over IP (VoIP) Providers http://tatacommunications-newworld.com www.youtube.com/tatcomms 1 ' 2015 Tata Communications

More information

GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S. A WHITE PAPER PRESENTED BY GlobalPhone Corp.

GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S. A WHITE PAPER PRESENTED BY GlobalPhone Corp. GlobalTone ALTERNATIVE COMMERCIAL VOIP SOLUTIONS THE MERITS OF HOSTED IP SERVICE RELATIVE TO IP PBX S A WHITE PAPER PRESENTED BY GlobalPhone Corp 1 of 8 Table of Contents Introduction Alternative Commercial

More information

SITEL Voice Architecture

SITEL Voice Architecture SITEL Voice Architecture www.sitel.com SIP Voice Architecture: What is it? And how contact center operators can save money using it. By: Kevin Weier, Director, Global Voice Infrastructure and Architecture,

More information

The changing face of global data network traffic

The changing face of global data network traffic The changing face of global data network traffic Around the turn of the 21st century, MPLS very rapidly became the networking protocol of choice for large national and international institutions. This

More information

White Paper. Moving from ISDN to SIP: What you should know. A guide for anyone looking to implement SIP Trunks in their business

White Paper. Moving from ISDN to SIP: What you should know. A guide for anyone looking to implement SIP Trunks in their business White Paper Moving from ISDN to SIP: What you should know A guide for anyone looking to implement SIP Trunks in their business 1 Moving from ISDN to SIP: What you should know A guide for anyone looking

More information

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013

Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Lync Express The Evolution of UC Frederic Dickey Director of Professional Services July 9, 2013 Live from WPC 2013! 2 Inside this Deck Unified Communications Defined Lync 2013 Demystified Lync Express

More information

GARTNER REPORT: SIP TRUNKING

GARTNER REPORT: SIP TRUNKING GARTNER REPORT: SIP TRUNKING SIP Trunking Slashes U.S. Telecom Expenses by Up to 50%. SUMMARY Network architects and procurement managers can leverage SIP trunking services to slash enterprise telecom

More information

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011

Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies. October 18-19, 2011 Enabling Innovation - Unleashing Unified Communications: Best Practices and Case Studies Grant Bykowy, Director Voice & IP Communications Product Management & Marketing October 18-19, 2011 How can the

More information

Enterprise Voice and Online Services with Microsoft Lync Server 2013

Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course 20337B: Enterprise Voice and Online Services with Microsoft Lync Server 2013 Course Details Course Outline Module 1: Voice Architecture This module introduce Enterprise Voice features of Lync Server

More information

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies

STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies STL Communications Technology Fair Avaya CS1000 Direction and Migration Strategies Utility Services 6.2 Case Study 1 Technology Refresh Opportunity Customer Mid sized University Release 4.x CS1000M Single

More information

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014

Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 Selecting the Right SIP Phone for Your IP PBX By Gary Audin May 5, 2014 There are many Session Initiation Protocol (SIP) phones on the market manufactured by IP PBX vendors and third parties. Selecting

More information

Unified Communications as a service : Tata Communications with Skype for Business

Unified Communications as a service : Tata Communications with Skype for Business Unified Communications as a service : END-TO-END SKYPE FOR BUSINESS UNIFIED COMMUNICATIONS SOLUTION FOR GLOBAL ENTERPRISES SEAMLESS, CONSISTENT QoS GLOBALLY TABLE OF CONTENTS Executive summary 3 Getting

More information

Telco Carrier xsps Solutions. www.first.gr

Telco Carrier xsps Solutions. www.first.gr Telco Carrier xsps Solutions www.first.gr TELCO CORE INFRUSTRUCTURE There are some necessities in the Telco world...to own the best available infrastructure at the most affordable cost. First Telecom s

More information

Q&A Session Date: Wednesday, November 14, 2012

Q&A Session Date: Wednesday, November 14, 2012 Q&A Session Date: Wednesday, November 14, 2012 Q: Does Verizon Unified Communications and Collaboration as a Service (UCCaaS) support Cisco Unified Contact Center Enterprise (UCCE) or have integration

More information

Office 365 Cloud PBX. Options of Migrating to a Skype for Business Cloud Deployment

Office 365 Cloud PBX. Options of Migrating to a Skype for Business Cloud Deployment Office 365 Cloud PBX Options of Migrating to a Skype for Business Cloud Deployment Table of Contents Introduction..................................... 3 Skype for Business within Your Enterprise...........................

More information

VoIP Deployment Options

VoIP Deployment Options AN ATLANTIC-IT.NET WHITEPAPER VoIP Deployment Options Whether cloud-based or on premises, IP-based voice platforms can deliver a wide range of significant business benefits. 2 VoIP Deployment Options EXECUTIVE

More information

SIP Trunking Configuration with

SIP Trunking Configuration with SIP Trunking Configuration with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper End-to-End Solutions Team Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL

More information

Unified Communications and the Cloud

Unified Communications and the Cloud Unified Communications and the Cloud Abstract Much has been said of the term cloud computing and the role it will play in the communications ecosystem today. Undoubtedly it is one of the most overused

More information

Unified Communications, Diverse Benefits

Unified Communications, Diverse Benefits TECHNOLOGY SOLUTIONS Unified Communications, Diverse Benefits Adopting a unified communications platform increases productivity, reduces costs and improves end-user service. Your staff may sit in cubicles

More information

Microsoft Lync and SIP trunking - Ensuring multi-vendor technology success with Prognosis

Microsoft Lync and SIP trunking - Ensuring multi-vendor technology success with Prognosis White Paper Microsoft Lync and SIP trunking - Ensuring multi-vendor technology success with Prognosis by Sue Bradshaw: Technology Writer, Integrated Research Ensuring new technology like Lync delivers

More information

How SIP for Enterprise Powers Unified Communications

How SIP for Enterprise Powers Unified Communications How SIP for Enterprise Powers Unified Communications Written by Steven Shepard, President, Shepard Communications Group, LLC xo.com How SIP for Enterprise Powers Unified Communications AUTHORED BY: Steve

More information

OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server. Quick Start Guide

OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server. Quick Start Guide OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server Quick Start Guide October 2013 Copyright and Legal Notice. All rights reserved. No part of this document may be

More information

Microsoft Deploying, Configuring, and Administering Microsoft Lync Server 2010

Microsoft Deploying, Configuring, and Administering Microsoft Lync Server 2010 1800 ULEARN (853 276) www.ddls.com.au Microsoft 10533 - Deploying, Configuring, and Administering Microsoft Lync Server 2010 Length 5 days Price $4169.00 (inc GST) Overview This five-day instructor-led

More information

Cisco Virtual Office Unified Contact Center Architecture

Cisco Virtual Office Unified Contact Center Architecture Guide Cisco Virtual Office Unified Contact Center Architecture Contents Scope of Document... 1 Introduction... 1 Platforms and Images... 2 Deployment Options for Cisco Unified Contact Center with Cisco

More information

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN

Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Deploying the ShoreTel IP Telephony Solution with a Meru Networks Wireless LAN Copyright 2005, Meru Networks, Inc. This document is an unpublished work protected by the United States copyright laws and

More information

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications

Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Microsoft Lync Server 2010 Customer Solution Case Study Global Software and Services Firm Reduces Costs, Builds Community with Unified Communications Overview Country or Region: United States Industry:

More information

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services.

Implementation Guide. Simplify, Save, Scale VoIP: The Next Generation Phone Service. A single source for quality voice and data services. Implementation Guide Simplify, Save, Scale VoIP: The Next Generation Phone Service A single source for quality voice and data services. > > > > > > > > > > All signs point to VoIP so letês get started.

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: top five CONSIDERATIONS in choosing a hosted voip provider www.megapath.com Practical Guidance for Choosing a Hosted Voice Solution The combination of the mobile nature

More information

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH

Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH Polycom Solutions For Microsoft Unified Communications ETK networks Technical Workshop 2011 Michael Ott, Distribution Manager DACH The UC&C Journey PBX s IP telephony and VOIP trunking Business productivity

More information

Calculate Your Savings

Calculate Your Savings Calculate Your Savings See how the right phone system can improve your bottom line. Are you missing important calls and lost revenue? Are missing important calls and lost revenue? Could you provide a better

More information