Core Data Service 2015 IT Domain Definition Change Overview

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1 Core Data Service 2015 IT Domain Definition Change Overview Administration and Management of IT Administration of central IT organization CIO or CTO position Institutional IT planning Financial planning and management for IT Human resource management for the IT organization Facilities management for the IT organization > Space and facilities service requests for the IT organization; work orders for IT space on campus. Software site licenses > Central resource dedicated to vendor contract management. Resources should not be dedicated to one particular IT domain. IT policy development, dissemination, and education; Information usage/management policy development and education; Interpretation of current policy related to specific issues, situations, and incidents > IT policy development, dissemination, and application (including information security policy and other policies specific to IT domain areas). Program, project and/or service management (A set of services often found in central IT organizations that supports design, development, and management of programs, projects, and services.) > Central resources dedicated to program, project and/or service management (a set of services often found in central IT organizations that supports design, development, and management of programs, projects, and services.). Business process/systems analysis > Central resources dedicated to business process/systems analysis. Resources should not be dedicated to one particular IT domain. Staff, hardware, and software affiliated with these functions (including administrative and clerical) > o Staff affiliated with these functions (including administrative, clerical, and support functions that support the IT organization broadly).. Professional development for all IT staff IT communications and publications including user documentation and general informational publications and related staff. (moved from IT Support Services) Software licenses (should be allocated to related IT domain area according to the directions Hardware, software, and supplies affiliated with these functions, which appears in the definition for each IT domain.) Emergency preparedness (changed to Emergency notification; moved to Communications Infrastructure Services) IT policy education (moved to IT Support Services) th Street NW, Suite 900, Washington, DC Main / Fax Century Place, Suite 5000, Louisville, CO Main / Fax Uncommon Thinking for the Common Good educause.edu

2 Advanced technology; Technology Research and Development (changed to Technology research and development specific to this domain area; moved into all IT domain areas) Information Technology (IT) Support Services Executive IT support Departmental computing support Computer store including computer resale activities and staff Multimedia services (Support for design, production, and deployment of content in audio, still image, animation, video, and interactive formats, often in combination with text.) Desktop computing including: Technicians and technical support for desktop computing, Desktop computer technical analysis and consulting staff, Hardware and software to support desktop computing > o Desktop/end-point computing (including technical support, analysis, and consulting) o Hardware and software to support desktop/end-point computing (including desktop applications for information security (e.g. anti-malware, virus detection, anti-phishing, etc.)) Computer installation, maintenance, and repair; Computer repair staff > Computer installation, maintenance, and repair (including staffing and support contracts) User support services including: Support center and/or help desk (chat, , walk-in, phone); Walk-in support for students, faculty, and staff; Call-in support for students, faculty, and staff; Call centers; Self-help services; Support for knowledge bases, self-help tools; Specialized support centers; Reference desk and staff (if you wish to distribute library/it staff in a merged organization); Staff who support these functions (including administrative and clerical) > o User support services (including support center and/or help desk and/or knowledge base/self-help tools) o Specialized support centers (e.g. special center for multimedia production or centers that support use of specialized hardware or software) o Reference desk and staff (library/it staff in a merged organization) IT Training and education including general user training and education and related staff > IT training and education including: policy training and education, general user training and education, and related staff Staff, hardware, and software affiliated with these functions > Support for reasonable accommodations for persons with disabilities Non-instructional/non-classroom audio visual support TV production and broadcasting

3 Printer/copier services (moved from Other IT Domain) IT communications and publications including user documentation and general informational publications and related staff (moved to Administration and Collaborative technologies (desktop videoconferencing, shared web browsing) (changed to Communication and collaboration technologies (e.g. video and web conferencing, Listserv, SharePoint, shared web browsing; moved to Communications Infrastructure Services) Educational Technology Services Instructional technology support including: Instructional support staff (including technologists and designers); Faculty instructional technology/lms support; Teaching and technology center staff > Instructional technology support including: Instructional support staff (including technologists and designers); Instructional technology used by faculty (including learning (course) management system and support, e-portfolios, assessment systems, and collaboration tools, etc.); Teaching and technology center staff Classroom technology (physical renovation and maintenance; provision of fixed and mobile technology) > Classroom technology equipment and installation Classroom and learning space support > Classroom and learning space support (including audio visual support) Student technology centers (labs, training, support, etc.); Student computing > Student technology centers (labs, makerspaces, collaborative spaces, training, support, etc.) Technology systems to support student success (e.g. degree audit, advising center management, academic early alert system, etc.) Distance education; Online learning technology > Distance education, e-learning, online learning, and/or hybrid learning support and related technology Specialized training for faculty; Specialized training for students > Specialized training for faculty and students Learning (course) management application systems (homegrown or purchased) > Learning (course) management application systems (homegrown or purchased) Staff, hardware, and software affiliated with these functions >

4 Research Computing Services High-performance computing High-performance research network (e.g., Internet2, National LambdaRail) Grid and data-centric computing Advanced visualization (visualization hardware and software) Research technology services from remote sites Research storage > Research storage and archive Discipline-specific applications development, programming, and support not related to instruction; Academic hardware and software that does not relate to instruction > Discipline-specific applications development, programming, and support directly related to research General statistical support; Grant support; Staff for research computing operations, consulting, and technical assistance > Consulting and/or training services for researchers (e.g. statistical consulting, assistance in preparing research grant applications, etc.) Staff, hardware, and software affiliated with these functions > Data management and planning services High-throughput computing Electronic research administration (changed to Research administration and compliance systems; moved to Information Systems and Applications)

5 Data Centers Data center, operations Data center environmental support systems such as HVAC, UPS and backup power supply, and systems monitor Disaster recovery planning and implementation Staff, hardware, and software affiliated with these functions > Communications Infrastructure Services Campus data network Wireless network Video network Commodity Internet Dial tone (including services to student housing) Voice mail Cellular and paging services Telecommunications (consulting, design) Cable TV Network, phone, and cable TV delivery and operation in residence halls Wire and cable infrastructure for data and video networks; Wire and cable infrastructure for voice network > Wire and cable infrastructure for data, voice and/or video networks Remote access (modem pools, ISP) > Remote access (VPN)

6 Converged network; Staff, hardware, and software for network infrastructure > Network management (including: capacity planning, performance monitoring, change management, etc.) Telephone Services including telephony staff, hardware, software, etc. > Telephone Services (VoIP or conventional) Staff, hardware, and software affiliated with these functions > IPv6 Unified communications and collaboration Session Initiation Protocol (SIP) trunking Video surveillance systems Digital signage systems Emergency notification (changed from Emergency preparedness; moved from Administration and Management of IT) for faculty, staff, or students (moved from Enterprise Infrastructure and Services) Calendaring (moved from Enterprise Infrastructure and Services) Communication and collaboration technologies (e.g. video and web conferencing, Listserv, SharePoint, shared web browsing) (changed from Collaborative technologies (desktop videoconferencing, shared web browsing); moved from IT Support Services and Enterprise Infrastructure and Services) Removed items: Long distance resale Enterprise Infrastructure and Services Web support services including: o Content design and web-based publication o Content management support o Web server support o Web-based applications development or interface Portal development and support Mobile application design and development Accessibility testing and enterprise application remediation; software QA Systems administration and operation

7 Middleware development and support Enterprise architecture Service-oriented architecture (web services) development and support Virtual desktop infrastructure Messaging and related infrastructure (DHCP, DNS, , Listserv, SharePoint) > DHCP and DNS Enterprise Infrastructure (storage, backup and recovery, servers); System backups > Enterprise Infrastructure (storage, system backup and recovery, servers) Enterprise service Integration > Enterprise application integration (e.g. ERP integration, homegrown systems integration with ERP, ERP data warehouse, etc.) Infrastructure support for departmental IT support providers > Infrastructure support for departmental IT support providers (including desktop asset management software) Staff, hardware, and software affiliated with these functions; Web support staff, hardware, and software > Infrastructure as a service (IaaS) contract management Database administration (moved from Information Systems and Applications) and messaging including: for faculty and/or staff; for students (changed to for faculty, staff, or students; moved to Communications Infrastructure Services) Listserv, SharePoint (moved to Communications Infrastructure Services) Calendaring (moved to Communications Infrastructure Services) Security infrastructure development and support (moved to Information Security) Information Security Security planning, design and implementation Security policy and process development

8 Coordinating response to incidents of inappropriate use of information or information technology Vulnerability analysis User education and guidance programs > Security awareness and training programs Staff, hardware, and software affiliated with these functions > Security consulting Intrusion detection and prevention Secure computing Network perimeter detection Network behavior analysis Security information and event management (SIEM) Data loss prevention (DLP) Server- or system-level anti-malware, virus detection, and/or anti-phishing solutions Security infrastructure development and support (moved from Enterprise Infrastructure and Services) Identity Management Authentication services Authorization services Identity management systems (directory, password, federated access) > o Directory services o Single sign-on o Federated identity Account administration > Account administration (including account provisioning and deprovisioning) Staff, hardware, and software affiliated with these functions >

9 o o Staff affiliated with these functions (including administrative, clerical, and support for this IT domain Hardware, software, and supplies affiliated with these functions Password management Information Systems and Applications Administrative/enterprise information systems including: o Human resource management application systems o Payroll systems o Fiscal and procurement application systems o Financial management systems o Student information application systems (admissions, financial aid, records, advising) o Alumni/advancement/fundraising application systems o Lifetime engagement application systems (CRM) o Grants management applications o Library systems o Scanning/Document management Administrative system support including: o Training of users of these systems o Programming support related to these systems Business intelligence/data administration/data warehouse application systems; Enterprise decision support (databases, data warehouse) > Enterprise decision support (e.g. business intelligence, data warehouse, analytics systems, etc.) Development and implementation of these systems; Maintenance of these systems > Implementation and support of these systems Staff, hardware, and software affiliated with these functions >

10 o Hardware, software, and supplies affiliated with these functions Room scheduling and events management Auxiliary systems (e.g. housing, cashiering, parking, event sales and ticketing, travel management systems, etc.) Mobile interfaces for these systems Research administration and compliance systems (changed from Electronic research administration; moved from Research Computing Services) Database administration (moved to Enterprise Infrastructure and Services) Other IT Domain IT in an affiliated hospital Institutional research Mailroom Library > Library technology Print/copier services (moved to IT Support Services)

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