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1 Intelligent Information Jordi Ferrer 1 Financial Services Industry Care abouts and Objectives Regulatory Compliance Manage Risks & Governance Process The Economic Upturn Address New Opportunities Improved Cost/Income Ratios Out Tasking Cost Take Out Customer Satisfaction & Retention Multi Channel Distribution & Integrated CRM 2 1

2 Different Times, Different Focus The Changing Climate Heightened Growth Cycle Downturn Threats Rebound Focus Moderate Protection Focus: Optimization Growth Source: Cisco Perspective Field, customer Partner engagement Protection a must have Optimization gains expected to continue Growth a must with economic rebound 3 Key Issues Facing Customers Today These issues are common to the compute and network layers SIMPLIFICATION Scale Cost Staffing Integration & systems management APPLICATION AND SERVICE OPTIMIZATION Enablers Awareness App management Performance / optimization Resilience SECURITY Threats Theft Loss Response time 4 2

3 The New Paradigm Collaboration Calendar Audio- Conferencing Web Application SECURITY IP Videoon-Demand Voice Messaging Telephone Services Instant Messaging Contact Center A new way to communicate and collaborate enabled by an intelligent network 5 es Must Rapidly Adapt to Change Faster time to market More opportunity Less cost Event Occurs Number Of Response Options Cost of Delay Impact Root Causes Occur Source: Gartner EVENT IMPACT LAG 6 3

4 The Pressure to Optimize Rapid Change of Applications and Processes Leading Companies Have s That: Maximize employee access to applications & data Extend and enhance application functionality Support new business process Are highly available Processes CRM SCM Applications ERP IP Telephony Routing Wireless Value-Added Technologies Optical Foundation Storage Switching Source: Momenta Research/Cisco 7 The Is The Foundation YOUR BUSINESS RUNS BETTER WITH INTELLIGENT NETWORKING The network ties all the elements of your infrastructure together Intelligent networking increases capability and adaptability applications run better Thus, the network is the first, and more effective, place to start /Productivity/IPC Apps Middleware Servers 8 4

5 The Opportunity to Grow Alignment Between Needs and Ability Need Innovation Protect Optimize Grow Lagging Reactive Required Innovative Leading Ability Architecture That Supports Innovation is Key to Advantage 9 Intelligent ing Benefits Secure infrastructure Self-defending network mitigates threats, both known and unknown Faster deployment of service and applications Applications run better Integrated, modular systems and management reduce custom integration Granular policy controls couple network with business processes and services Reduced complexity and lower TCO New capabilities and technologies are simpler to integrate Integrated systems and management reduce OpEx and systems integration 10 5

6 11 6

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