Integrate the human factor

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1 Integrate the human factor Company Presentation

2 Overview About us Our 4 core competencies Our methods Our clients Contact 2

3 About Us 3

4 About us Our two companies TMI and MACC provide consulting and training solutions from one source. We are operating in 32 countries on 4 continents. Our 300 colleagues are dedicated to supporting you competently in 20 languages. Every day we develop practical business concepts for your needs. We share know-how with our partners worldwide so that you benefit from the most successful concepts. We support your organisation and your employees to become top performers. We are there for you worldwide! Argentina, Australia, Austria, Bangladesh, Chile, China, Cyprus, Germany, Greece, Hungary, India, Indonesia, Ireland, Italy, Lithuania, Malaysia, Mexico, Netherlands, New Zeeland, Poland, Portugal, Romania, Russia, Scandinavia, Singapore, South Korea, Spain, Taiwan, Turkey, Ukraine, UK, USA, Vietnam 4

5 Our locations North- America Europe Asia South- America Australia

6 We guarantee Joy Ideas Transfer Experience Inspiration Creativity Know how Expertise 6

7 Our systematics Inspiration Filling your employees with enthusiasm We create light bulb moments and enthuse your employees by inspiring presentations and examples of daily work and private life. Investigation Exploring details for a better understanding We explore your organisation and its needs in one-on-one interviews. Integration Embedding topics with lasting effect We ensure putting lessons learned into praxis by tools and modules 7 Implementation Putting ideas into practice We establish a common view and commitment of your employees by innovative trainings and events. Identification Developing individual solutions We develop specific, tailor-made solutions as we analyse and weigh options up intensely.

8 Our concept for business management Productivity Reaching goals by using resources in an optimal way Quality Being up to the mark of external and internal customers Relations Establishing good relations to all people and levels within and outside the organisation We are convinced that all different management concepts can be reduced to three basic factors: Productivity, Quality and Relations. These three factors are the setscrews in a company. The company is able to achieve top performances if the set-screws are well adjusted and interlocking like cogwheels. Therefore our consulting services and trainings focus on these basic factors. 8

9 Our 4 core competencies 9

10 Our 4 core competencies Branding & Customer Relationship Staff members and managers as the showcase of the company! We support you in all questions concerning customer service, CRM and branded culture. Leadership, Managing People & Coaching Leadership, that means primarily: Leading others to success! We turn your managers into successful leaders in order to bring their staff members successful through competitive times by the right coaching, managing and leadership skills. Change & Strategic Alignment Success includes continuous change! We develop strategies with you that help you to lead your business and your employees successfully and effectively through changes. 10 Skills & Personal Effectiveness Learning is like swimming against the stream. If you stop, you ll start to drift! We support you in optimising your personal effectiveness in distribution, service and other fields to achieve sustainable progress.

11 1 Branding & Customer Relationship To enable you to optimise your customer relations we provide the following services: Customer relationship management CRM provides more than a data pool! Branded customer service Let the customer experience your brand! Customer orientation and service quality Personal service by personal development! Complaint management A complaint is a gift! Personal guarantee Make sure that your name stands for quality! Personal quality The condition to every kind of quality! 11

12 2 Leadership & Managing People To enable you to lead your employees effectively we provide the following services: Leadership-program Develop your managers on all levels systematically! Performance management Lead your employees performance effectively! Development center Analyse your managers potential! Leadership by coaching Lead yourself and your team to success! Fast assessments Assess your employees quickly and precisely! Management Coaching - How you deal with challenges in a professional way! Onboard-Coaching - Accompanying executives from day in a new position TakeOff-Coaching - Takes care of the lasting top-performance of experienced executives Top Management-Coaching - Implementing visions and strategies together with a sparring partner 12

13 3 Change & Strategic Alignment To enable you to realise new strategies successfully we provide the following services: Matrixmanagement Take advantage of complex environments! Change management Use changes as chances! Balanced scorecard Set goals and realise your vision! EFQM Lead your company to best practice! Business intelligence Leading more effectively and reacting faster! Project management Integrate the human factor! 13

14 4 Skills & Personal Effectiveness To enable you to increase your personal potential we provide the following services: Sales training Inspire your customers! Conflict management Solving conflicts effectively! Delegating Trust others! Emotional Selling Make use of your emotional potential for selling! Time and self management with Outlook/Lotus Notes Gain time for the essentials! Presenting with impact Speak without anxiety and argue convincingly! Teamship and outdoor team development Winning teams in the company! Professional moderation Managing conferences and meetings efficiently! Heart Work Discover and broaden your emotional intelligence! Stress management Make the most of your stress! 14

15 Description of topics in detail You are interested? Please let us know and we ll send you detailed information just as shown about our consulting and training skills: 15

16 Our methods 16

17 Our uniqueness We stand for the experience of contents. We create light bulb moments. We present input vividly with examples, stories and role plays. We work with clear pictures to make contents comprehensible. We ensure learning points with time tested reminder. We guarantee enduring transfer for simple daily tasks. We adjust to the position and behaviour of our participants. We are a team with personality and experience. 17

18 Our tools We use manifold tools for consulting and training: Personality and Leadership Questionnaires PEQM (Personal Emotional Quality Meter) Employee and Customer Surveys 360 -Feedback Performance Management Tools Fast Assessment Tool Development Center Balanced Scorecard EFQM-Assessment Business Intelligence System Transfertools 18

19 Our Coaching Method Our Coaching sessions: advance step by step! Orientation What is the coachee s current situation? What are the coaching topics? Clarification Status: What has already been reached, what has not? What is the real problem? Change What are possible solutions? Which changes do they require? Conclusion What would be an appropriate plan of action? What are the first steps? 19

20 Our learning concept for implementation off the job near the job Characteristic: Goal: Setting: Characteristic: Goal: Setting: Learning with a time-out from daily work Inspiring input, enlarging perspectives and behavioral training Seminars, group events, supporting documents for participants Self-directed learning on the job Implementation of individual learning points in daily work, refreshing, consolidation Take 90 module, transfer-tools, reminder on the job Characteristic: Goal: Setting: Learning by constructive feedback on the job Reflection of concrete behaviour, motivation to individual development, fine-tuning Coaching, feedback, key communicator 20

21 Our customers 21

22 Customer statements Adalbert Neumann CEO ABB-ASJ When we started our HR personal development program in 1997 we had ambitious goals. The program based on four pillars (Customers, culture, communication and continuous learning). Before we started anything TMI did a powerful research to enable us to start the whole process in a very successful way. Today we can prove that we reached the set targets much faster than expected mainly due to TMI s professional way of coaching us through the process. A tremendous success! For both planning and implementing our TQM-process we fortunately picked a premier league training and consultancy agency TMI. Due to the competence, personal attitude and high engagement of all people within TMI Germany during the whole process we are in the leading position within ThyssenKrupp AG when it comes to TQM. Sieghard Schade Quality Manager Thyssen Krupp Steel 22

23 Customer statements Markus Troche Departement Manager Claims Departement / Network/ Motor Vehicle Assessor The feedback of our employees to the claims management training delivered by MACC was overwhelming. Not only that the training did motivate our employees, it also made them much more self-confident in tackling their tasks on the phone. The success is visible: The satisfaction of our employees is increased and we managed to boost the procurement rates to our automobile network partners by about 60% Deutsche Telekom established the Service Academy in order to implement service orientation at all levels of hierarchy and in all departments of the organisation on its way to service excellence. During the development of the concept, the design of the products, and the implementation of the academy, TMI was a valuable partner, who sets an example concerning service orientation, who can convince others both conceptionally and didactically and who achieves excellent results. Markus Lennartz Head of staff Corporate Office René Obermann Deutsche Telekom AG 23

24 Customer statements Ulrich Breimann HR Director Germany EMC 2 Deutschland GmbH TMI is an important business partner for EMC who is supporting our personnel development both in field of executives and non-executives. At this we cashed in on traditional TMI know-how such as Time Management. Besides, TMI managed successfully to tailor trainings and workshops to the specific needs of EMC 2 in different projects. For us it has been an important cornerstone to establish our company s principles with the help of TMI. These principles now form the basis of EMC s HR development. TMI optimally helped us to approach our core topic of complaint handling and implement it with a lasting effect. TMI provided us benchmarks by an international TMI survey which enabled us to define our own position. Subsequently, TMI developed a training concept in close collaboration with us which appealingly trains our employees to deal with the emotionally difficult topic of complaints frankly and cordially. At the same time we had the opportunity to relay the newly developed in house tools and strategies to sensitised participants. Winfried Clarenbach Quality Manager Sparkasse KölnBonn 24

25 Our customers (extract) 25

26 Contact 26

27 Transformation Managed with Inspiration Training und Consulting GmbH Bernward Mönch - Managing Director - Markt Bonn Tel.: Fax:

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