How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

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2 As the world becomes a more competitive place, businesses need to respond at lightning speed to take advantage of new opportunities or avoid risks. To enable this, the data centre needs to be a dynamic and agile asset; a business response centre that will meet the growing demands of business by enabling new users to access new applications, from new locations, all the time. But, the data centre is a complex environment with its myriad applications, infrastructure, multiple technologies, and constant changes and updates. How do you manage the brain of the business in a way that supports the opportunities your organisation wants to take advantage of?

3 Costs and control: best of both ICT budgets remain tight and the cost of running a data centre continues to rise. Ageing infrastructure costs more to manage and maintain, which makes it difficult to make the investments that help you capitalise on virtualisation, converged infrastructure, and cloud. At the same time, the skills required are scarce and expensive and individuals struggle to keep up with the rapid pace of change to technology and systems. While getting rid of the problem by outsourcing your data centre infrastructure may seem ideal, you may also be concerned about losing control over this strategic enabler. Your concerns probably include the possibility of higher costs, an inability to take advantage of innovative new technologies, failure to meet deadlines, and the deterioration of service levels. Perhaps you want the best of both worlds to keep architectural and strategic control of your data centre infrastructure, and offload the routine day-to-day management.

4 Dimension Data s Managed Services for Data Centres enable you to retain technology flexibility, while we take a proactive approach to the operational management of data centre infrastructure across the network, server, and storage for on-premise and cloud environments. We ensure that your network, server, and storage environment is reliable and scalable, enhancing your organisation s information availability and data performance. And we do it for both on-premise and cloud environments. We don t just deliver on service level agreements. We focus on determining your business needs and desired outcomes, enabling us to deliver business outcomes over and above the operational benefits you expect to realise. While we re taking responsibility for the day-to-day management of your data centre, you can focus on strategic projects that support your business goals. Our suite of managed services comprises: Managed Service for Servers Dimension Data s Managed Service for Servers takes care of the operational management of your data centre servers. This includes the management of the physical servers, converged infrastructure, operating system, and virtualisation hypervisors. We manage servers hosted on-premise, in the cloud, or in a hybrid data centre model. This Service is built on a platform that will give you 24/7 access to the tools and services required for effective and proactive server management, including: event management availability management capacity management asset management configuration management

5 Managed Service for Storage Dimension Data s Managed Service for Storage offers a proactive approach to the operational management of the storage area network and network attached storage technologies in your data centre environment. It ensures reliable and scalable storage infrastructures, which enhances information availability and data performance. The storage areas covered include: primary storage archive storage operational recovery disaster recovery Both Services are aligned with the ITIL framework and follow predefined and globally consistent processes. While we re taking responsibility for the day-to-day management of your data centre, you can focus on strategic projects that support your business goals.

6 A choice of three management packages Insite Essentials We offer 24/7/365 monitoring of, and reporting for, your data centre infrastructure through our Global Service Centres. You keep your in-house support team, but don t need to implement and manage an inhouse management toolset. Advanced We monitor and manage your data centre infrastructure, complementing your in-house team by offering support through our Global Service Centres. Premier You outsource the management of your data centre infrastructure to us. We provide the service elements needed to meet your required service levels. All packages give you a single point of contact, and a single service portal for monitoring and managing your infrastructure, from end to end. Why Dimension Data? We have more than 20 years of experience in designing, implementing, supporting, and managing data centres across 58 countries. We offer both local and multinational clients a consistent service experience, irrespective of location, with local delivery expertise. We can manage a seamless and agile transition and operation across on-premise and cloud environments. We support multi-vendor environments and technologies including Cisco, EMC, HP, Dell, VCE, Microsoft, Red Hat, VMware, Citrix, NetApp. A superior client portal and interface focused on business insights and value to the CxO. We focus on delivering outcomes-based service levels to clients.

7 All packages give you a single point of contact, and a single service portal for monitoring and managing your infrastructure, from end to end.

8 Middle East & Africa Asia Australia Europe Americas Algeria Angola Botswana Congo Burundi Democratic Republic of the Congo Gabon Ghana Kenya Malawi Mauritius Morocco Mozambique Namibia Nigeria Oman Rwanda Saudi Arabia South Africa Tanzania Uganda United Arab Emirates Zambia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines Singapore Taiwan Thailand Vietnam Australian Capital Territory New South Wales Queensland South Australia Victoria Western Australia Austria Belgium Czech Republic France Germany Hungary Italy Ireland Luxembourg Netherlands Poland Portugal Slovakia Spain Switzerland United Kingdom Brazil Canada Chile Mexico United States For contact details in your region please visit

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