Accident Management Reducing cost, time and worry

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1 Accident Management Reducing cost, time and worry

2 Accident Management 02 Reducing cost, time and worry Accident management is an integral part of ALD s DriveSafe risk management programme. Operated in partnership with Total Accident Management it has developed, arguably, into the industry s most complete solution, providing essential support to both companies and drivers in the event of an accident, theft or vandalism. However well your fleet is run, accidents will happen, thefts are to be expected and cars being damaged in some way - even when not being driven - are inevitable. Dealing with all of this is a huge cost, directly and indirectly, financially and operationally, in wasted hours of administration and in a disrupted business. With accident management from ALD, however, tailored to match your precise requirements, all incidents are handled quickly and efficiently from start to finish, with minimal cost and minimal fuss. Reducing cost Lower average cost of repair Reduced vehicle downtime Improved loss recovery Improved cash flow Increased control over 3rd party costs Reduced requirement of uninsured loss recovery Improved salvage return Improved claims history Reduced risk of costly litigation No financial risk Reducing time and worry Enhanced service delivery Management of all parties: drivers, repairers and insurers Reduced off-road time Consolidated invoicing Complete control 24/7 via ALD s threesixty online portal

3 ...all incidents are handled quickly and efficiently from start to finish. 03 Fleet Complete An all encompassing programme designed for larger fleets, those with high insurance excesses or self-insured fleets. Providing full case management including driver liability, repair management, legal management, billing and reporting : an end to end service. Fleet1Call An all encompassing programme specifically designed for SME s with smaller insurance excesses or fully insured fleets; managing the VAT and excess payment process including Fleet Indemnity. Providing full case management, including driver liability, repair management, legal management, billing and reporting (specifically with regards to the VAT and excess) : an end to end service. Fleet Indemnity Best suited to fleets with existing accident management cover or in-house operations. A non-fault programme which includes Credit Hire, Credit Repair and Personal Injury. Providing full case management for non-fault incidents and incorporating Uninsured Loss Recovery and Legal Expenses Insurance. TPro Designed for fleets who are predominantly self-insured and have high third party claims costs, to contain and help reduce third party repair and mobility costs, ultimately reducing the insurance risk exposure. Uninsured loss recovery Fraud screening Credit hire Claims management Driver mobility Legal expense insurance Credit repair Accident Management With a modular range of products and a rules-based operating system, our bespoke service will help you at every stage of the incident s life-cycle, from the first notification of loss through to the vehicle s eventual return and the settlement of insurance claim. Whether you wish to benefit from our full range of services or select just one of them to complement an existing inhouse or third party service, the choice is yours. And, if circumstances change, it s a simple process to change. With real-time management reporting delivered via ALD s threesixty online portal, customers can rest assured they remain in complete control with total visibility of their fleet, 24/7; cars, LCV s, HGV s and motorcycles. Managing all fault, non-fault and split liability motor claims, our unique programme has been designed to deliver real added-value, saving you money, time and worry. From the first notification of loss, the FNOL team provide expert advice and a unique Triage process to assess the total risk from the driver s health and onward mobility to third party involvement and the management of the repair itself. FNOL Repair management Personal injury management Tpro Risk management reporting Rental and glass Accident Management Robust and proven modules with additional bolt on services

4 ...specialist teams work in tandem to ensure the vehicle is back on the road as quickly as possible... Thereafter, specialist teams work in tandem to ensure the vehicle is back on the road as quickly as possible with costs kept to a minimum, uninsured loss recovery optimised and cash flow tightly controlled. 04 Customer support 24/7 Pro-active Triage approach to initial incident reporting Modular product range focused on specific needs Whole incident life-cycle managed through one provider; accident management and credit hire Like for like replacement vehicles on non-fault claims Use of SMART and mobile repairers Approved network of >200 quality repairers UK-wide Management of cars, LCV s, HGV s, specialist vehicles and motor-cycles Audatex online estimating Online video stills Web-based progress updates Flexible real-time reporting And to complete the life-cycle process, detailed account management reviews can analyse the Management Information available and co-ordinate this with a wider risk management review to integrate driver training and other duty of care modules as required. Driver Support One call to our support line triggers the accident management process. It s the last call the driver will need to make. Approved repairs SMART repair, mobile repair or an approved network of over 200 outlets ensures prompt turnaround times. Reporting Online access to incident images, videos and progress reports. Driver Support The repaired car is returned to the driver and any hire car collected. Throughout, the driver is kept fully informed.

5 ...the industry s most complete solution. First notification of loss 05 OTHER Fault claim? NON Fleet Indemnity Identify customer product Assess for credit hire, repair and personal injury Fleet1Call Uninsured loss recovery? Fleet Complete NO Case accepted? YES Vehicle allocated to SMART, mobile or conventional repairer Internal team to pursue ULR potential Vehicle allocated to SMART, mobile or conventional repairer Personal injury to approved solicitor Arrange credit hire and repair Insurer contacted for authorisation If not possible to recover, pass to external solicitor Desktop inspection via Audatex COVERED BY LEGAL EXPENSE POLICY Driver to sign agreement (on behalf of fleet) Pro-active progress monitoring Recovery cheque sent to customer Pro-active progress monitoring Claim made against at fault insurer Hire and repair completed LEGAL EXPENSES Access to threesixty status report online Access to threesixty status report online Customer invoiced for VAT Customer invoiced for excess and VAT Consolidate monthly and rebill Vehicle returned to driver and hire car collected

6 Locations Algeria Austria Belgium Brazil Canada China Croatia Czech Republic Denmark Egypt Estonia Finland France Germany Greece Hungary India Italy Latvia Lithuania Luxembourg Malaysia Mexico Morocco ALD Automotive As the operational leasing and fleet management division of Société Générale, the ALD Automotive group is the second largest vehicle leasing operation in Europe and manages over 1 million vehicles across 40 countries worldwide. Established in the UK in 1958 ALD has over 50 years experience in providing vehicle funding and ancillary support services within both the corporate and consumer markets. ALD is widely recognised as one of the industry s leading service providers, with a proven portfolio of award winning products for major plc s, small businesses and individual drivers alike. Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia Slovenia Spain Sweden Switzerland Turkey UK Ukraine USA ALD Automotive Oakwood Park Lodge Causeway Bristol BS16 3JA UK tel. +44(0)

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