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1 DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax:

2 ipbx DICEdevelopedtheiPBXSysteminresponsetoyearsofcompatibilityproblemsbetweenautomation systemsandsiteinfrastructures;yourautomationsystemneedstobetightlyintegratedwithyourpbx systemtoprovideefficiententerpriselevelcommunicationsbetweenyouandyourcustomers.offeringa fulllineofipbxproducts,dicewillenhanceyourcenter sfunctionalityandloweryouroperatingcosts. Inthefollowingpages,youwillfindadetailedlayoutofouriPBXsystem,whichwillimproveyourcenter s performance.oursystemensuresthatyourcentercanprocessandmanageallofyourcallssnomatter therateorloadswhileallowingyoutoproperlymeettherequirementsandneedsofyourcompanyand yourcustomers. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%1

3 ipbx Telephony Modules TheDICEAutomationPlatformhasseveraltelephonymodulesbuiltintooursoftware.DICETelephony productsprovideyourcenterwithimprovedefficiency,accuracy,andreportingwithfeatureslike autodialing,integratedcallrecording,pers/mansdowndevicemanagement,andmore.byusingdice s PBXsolution,writtenspecificallyforyourneeds,youwillenableyourcentertocombineinformationin ordertomaintainahighlyefficient,expertlymonitoredcommandcenter. Matrix ipbx MatrixiPBXprovidesaPBXsystemthattiesseamlesslyintoyourDICEproductline.MatrixiPBXprovides forcallcentervoicedistributionofinboundandoutboundcalls,callmanagementservices,voice connectivity,sipconnectivity,andavarietyofunifiedcommunicationproductsforenterpriselevel responsecentersnomatterthesizeofyourorganization. Matrix Gateway (when using other than the DICE ipbx) DICEcanintegratewithanyPBXintheworldthroughnormalcommunicationstandardsbyutilizingaSIP DeviceGateway.TheSIPDeviceGatewayactsasaconduitbetweenyourPBXandourDICEsoftware solution,providingyouwithallofourdicevoiceipbxservices. Matrix Micro Gateway (when using other than the DICE ipbx) TheMatrixMicroGatewayisusedforcompanieswithsmallerneeds.Thisistheperfectinterfacetobe usedforautodialingandothersmalljobsorwhenlimitedcallsaregoingtotakeplace.aninterfacetoa nonsdicepbxisrequired. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%2

4 ipbx High Availability (HA) OurHighAvailabilityallowsforfullfailoverbetweenmultiplesystemsbykeepingyourdataandyour programmingofuserdatainsyncwhilerunninginanormalmode.uponfailureofaswitch,thesoftware wouldimmediatelyswitchipsessionsofphonesandsiptrunksovertoyoursecondarysystem.this systemcanbeoutfittedwithakab(quickswitchingability)forswitchingoverhardsetlines,suchaspris andt1s,toprovidedeviceandtelecomfailoverautomatically,withoutanyhumanintervention. ipbx Integrated Phone (per seat license) ipbxintegratedphoneseatlicensesallowyouroperatorstouseourfullyintegratedphoneserviceswith variousdifferentautomationsoftware,includingtheoperatorhandlinganalarminyourcenterwhileusing thedicemonitoringsystem. Integrated Voice Recording (per seat license) Oursystemcreatesan.MP3oftherecordedaudiofilesthatareassociatedwithanalarm/event,tyingthe recordingandeventintoyourautomationhistory.italsodisplaysthisrecordingintheaccountshistory. AudiofilesareplayablethroughawebbrowserormediaplayerdirectlyfromyourMatrixwebsite.These canbeusedbothinternallyandexternally. Autodialing (per seat license) TheAutodialingmoduleallowsfortheinteractionofalarms/eventsusingourCallListProcessor. Autodialingincreasesyouroperator sefficiencyallowingthemtosimplyclickabuttonontheirdispatch screenandautomaticallyconnecttotherequestednumberinsteadofhavingtodialaphonenumberusing aphonekeypad. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%3

5 ipbx Two-Way Voice Module / PERS Voice (per seat license) DICE stwoswayvoicemoduletiesalarmsignalsandtwoswayvoicecallstogetheranddeliversthemto specificoperatorextensions.afteranoperatorgrabsatwoswayalarm,theywillreceiveaboxaskingthem totransferthetwoswaycalltotheirspecificextension.thesystemalsocorrectssoundconditionsthat mayrestricttwoswayvoiceprocessingwithsomedevices,thereforemakingemergencyvoiceoperations muchmorereliable. *This%solution%works%with%all%TDM:based%two:way%panels.%IP:enabled%two:way%panels%may%require%specific% integrations.% Call Routing Module TheiPBXCallRoutingModuletakesphonecallsroutedthroughautomaticSansweringattendantsand deliversthemtotheautomationsystemasanevent,attachingthemtothealarmsignals.thissolution allowsallofyouralarms,events,phonecalls,andtraffictoberoutedthroughthemainalarmsprocessing interface,connectinginboundcallstooperatorswhohaveanalarmfromthesameaccount,ensuringa betteruseofyourpersonnelandyoursystemswhilereducingyourcosts. OurCallRoutingModuleoffersadvancedoperatorefficiencyreporting.Allyouroperators activitiescan betrackedthroughourautomationsystem,providingreportsoneachoperator sperformanceforboth theiralarmsignalsandphonecalls. *Thissolutionrequiressignificantsetup,testing,andimplementation.DICEwillworkcloselywithyouto ensureyourexpectedperformance. Advanced Channel Banking AdvancedChannelBankingallowsallcallstocommunicateproperlyfromalarmpanelsorcommunication devices,routingyoursignalstooneormultiplereceivers.thismoduleblocksrunawaycallsbasedonyour clientconfigurationsandconvertsdnis(dialnumberidentificationservices)informationtoaudiodtmf tones(dualtonemultisfrequencyorthesignaltothephonecompanythatyougeneratewhenyoupress anordinarytelephone'stouchkeys). DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%4

6 ipbx OursoftwareallowsprocessingofDTMFsignalsforallalarmindustryreceivers.Italsoprovidesoptions foundinindustrystandardchannelbankingsystemsandprovidesadvancedreportingcapabilities. PERS/EMS Conferencing (per seat license) PERS/EMSConferencingallowsanoperatortointerconnectaPERScall,creatingaconferencecallfor medicalemergencyresponderstocommunicatewiththeperscallerandthecenter soperatorallatthe sametime. CallerManagement/InternalCRMModule (screenpops)(perseatlicense) Thissystemallowsforinboundcallstopopuptheaccountofthecalleronyouroperator sscreenwithin yourdicecustomerrelationshipmanagementsystem(crm).thissavesyouroperatorssignificanttime, astheydonothavetolookupanaccount;itissimplyprovidedwhenthecallisdelivered. IVR / Interactive Voice Response (per channel) IVRisanautomatedoperator,capableofhandlinglowpriorityalarms,notifications,andeventssuchas lowbatteries,latetoclose,andothertypesofnonsemergencysignals.ourivralsohasaninboundcall componentthatallowsguards,technicians,andendsuserstocallinandaccesstheiraccountinformation, listeningtoeventhistory,andmore.thisincludestts(texttospeech)cloudservicewithmultiplevoice options. Quality Assurance Management QualityAssuranceManagementallowsmanagerstomonitorandmanageyouroperators performanceby providingcallvoicerecordingsforreviewandtrainingpurposesalongwithrandomorselectivepickingof variouscategoriesofalarms.thesystemisintendedforperformingqualitychecksoncallandalarmcenter DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%5

7 ipbx staffbylookingatthenotesofvariouseventsandlisteningtocalls.qualityassurancemanagementcan beusedtobettertrainandperfectyourstaffandtheiroperationaleffectiveness. Matrix Aware Telecom Dashboard Systems TheMatrixAwareTelecomDashboardSystemsallowuserstoviewcallroutinginformationinonesimple displaytoreviewcallandoperatorstatistics.youcanviewservicelevels,whoiswaitingwithinaqueueto beanswered,thepercentageofcallsanoperatorhasanswered,andthenumberofdroppedcallsinalive, realstimeenvironment.thesystemrunsinawebbrowsertoallowforexternalaccessformanagement viewingpurposes. Non-Integrated Station Licenses (per device) NonSIntegratedStationlicensesareforadministrativeandnonScentralstationextensions,whicharenot tiedintoyourautomationsoftwareandcalldeliveryservices.theseseatlicenseswouldbeusedinsales offices,administrationoffices,serviceoffices,etc. Non-Integrated Recording Station Licenses (per device) NonSIntegratedCallRecordinglicensesallowyoutorecordthelinesofnonSalarmcenterstaff,suchas SalesOffices,Administrationoffices,Serviceoffices,etc. Telephony Infrastructure OurtelecomdepartmenthaspreciselybuilttheinfrastructureofthisiPBXplatformtomeetyour individualbusinessneeds.diceoffersbothdeskphonesandsoftphoneswithyourmatrixipbxsystem. Ourdeskphonesallowyoutoconnectaphysicalphone,whilesoftphonesuseheadsetstoconnect directlythroughyourpcandnetworkforhandssfreecalling. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%6

8 ipbx Soft Phone Asoftphoneallowsanoperatortoreceiveandmakecallsthroughtheirworkstation. IP Soft Phone Headset DICEprovidesBlackwire710/720BluetoothSenabledcordedUSBheadsets. Hard SIP Phones TherearethreephonemodelsthatDICEprovidesSSdescriptionsandpricingavailableuponrequest. Hard Phone Headset DICEprovidesUCProSetheadsets. Conference Phone DICEprovidesKonftel300IPConferencePhones. ipbx Primary Server (required) ipbxprimaryserverisaracksmountedcomputingsystemthatrunsyourcompleteipbxsoftwareandits correspondingmodules.thissystemprovidesformultispathconnectionstoyouripphonesthatalso interconnectwithyourtelecominfrastructureforallotheruses. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%7

9 ipbx ipbx Secondary Server (optional) ipbxsecondaryserverisaredundantsrackmountedcomputingsystemthatrunsyouripbxsoftwareand allofitsmodulesincaseyourprimaryipbxfails.thissystemprovidesforyourmultispathconnectionsto youripphones,whichalsointerconnectsyourtelecominfrastructureforuse.theipbxsecondaryserver adherestonetworkingprotocolsfortheuseofipphonestousedualswitchesprovidingforyourhigh availability(notedabove). Foreign Integration Fee UsingnonSDICEserversrequiresextratimeandlabortointegrateyoursolutionintoforeignserversas specialconfigurationsandadaptationsarenecessary. ipbx CDR/Recording Storage Server (required) ThissystemprovidesforCDR(CallDetailRecords)oryourcalllogstobestored.Italsoprovidesafast storagearrayorapplianceforyourcallrecordingstoragesystems. Backup NAS/ Network Attached Storage ThissystemprovidesforbackingupthePBXsystemsandCDR/RecordingServer(s). Telecom Gateway (per port) Thetelecomclustered(server)systemprovidesforyourtelecomtointerfacewithyourPRIandT1 telecomnetworks.italsoallowsanalogandotherpowerconnectionsforpotslinesandfaxdevicesto interconnectwithinyouroffice.thegateway sdesignletsthesystemgrowalongwithyourexpanding telephonyneeds.ourdigitalmodulessupportforindividualsoftwareactivationsforeachport. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%8

10 ipbx Dataprobe KAB Switch (Necessaryifyouhavecopperlinesandwishtohaveautomaticfailoverbetweensystems.) ADataprobeKABSwitchisintegratedintoourDICEiPBX.toensurethestabilityanddependability ofyourcriticalapplications,aswellasyoursystems RedundancySwitchingSystem(RSS) a customizablephysicallayerswitchingsystem.ourdicerssensuresreliableswitchoversofyour communicationscircuits,providinglineprotectionandequipmentredundancy.thekabisusedto switchpris,t1s,andotherhardcircuitsfromonesystemtoanother. VPN Loop Connector Device DICECorporationprovidesaVPNconnectiondevicetoprovideanalwaysSonsupporttunnelbetweenthe DICECorporationheadquartersandclientsites.ThisVPNprovidesDICEwithaccesstotheautomation serverstoperformtroubleshootingofsystemissues,preventativemaintenancesystemchecks,andaccess totheserversintheeventofafailure. Sur-Gard System IV Receiver TheSystemIVreceiverincludesacentralprocessingmodule,powersupplycontroller,DCvoltage converter,powersupplyunit,metalrack,andhighspeedethernetbackplane. Sur-Gard System IV Expansion/Redundancy Pack TheSystemIVExpansion/RedundancyPackincludesametalrack,shelfinterconnectioncable,DCvoltage converter,powersupplyunit,andcentralprocessingmodule. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%9

11 ipbx Sur-Gard System III/IV Dual POTS Line Card Priceandmonthlyfeeavailableuponrequest. Sur-Gard Standard IP Line Card Priceandmonthlyfeeavailableuponrequest. Cabling Kit OurCablingKitcontainsthecablesnecessaryforyouriPBXsystemtointerfacewithyourcurrentanalog anddigitalcircuits,creatingoneunifiedsolution. Onsite Hardware Kit HardwarerequiredtoconnectlocalreceiverstotheDICEHostedSolution.Hardwareisbeingrentedand DICEismaintainingownership. Monthly OS & Hardware Support Includesthefollowingsupportfeaturesandservices: 24/7supportoftheoperatingsystem 24/7supportofthehardware Fullpartswarrantyandreplacement Nextbusinessdayonsitetechnicianforpartsreplacement Operatingsystempatchesandfixes Networktroubleshootingandassistancewithtrackingcommunicationissues Telecommunicationstroubleshootingassistance(bestSeffort) IncludescarrierSleveltroubleshootingassistance(bestSeffort) DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%10

12 ipbx Installation Services AspartofoursolutionsatDICECorporation,wewillprovideyouwithanumberofservicesrelatedtothe installationandprovisioningofyourcontractedsolution.theservicesdiceprovidesareapartofyour solutions implementationandarelistedbelow. Setup & Burn in the DICE Labs TheDICEengineeringandprojectmanagementteamwilltakefullcontrolofyoursystem sintegration, deliveringyourequipmentonsite,coordinatingthiswithyouritdepartmenttocommissionyour equipment,andbringingitlive.ourpersonnelwillprovideguidanceandassistancetoyoueverystepof theway,includingwiththeimplementationofyourequipmentatyourfacility. OurexperiencedteamofengineersandnetworkexpertsintegrateyourequipmentinourstateSofStheSart facility,simulatingyourenvironmentbeforeitevenshipstoyourfacility;we llactuallyplaceyourservers underhighsloadfortwoweeksaspartoftheserverinstallationprocess,flushingoutanyhardware problemsbeforeyourequipmentevengetstoyoursite. Whileintegratingyoursystem,DICEwillgetdetailsonyourkeycomponentslikeyournetworking information,administrativeusersetup,andotherdetails,toensurethattheseareallinplacebeforeyour equipmentisevenshippedtoyou. Hardware Technician On-Site for Go-Live AsafinalpartoftheDICEGoSLiveexperience,wewillsendoneofourcentralstationexpertsonsiteto yourlocationtoassistwiththecutoverfromyourcurrentautomationplatformtoyournewdicesolution. OurDICErepresentativewillassistwithfinalGoSLivepreparationsandworkwithyourteamduringthe cutoverprocess,answeringquestionsandtroubleshootinganyissuesiftheyarise.wewillalsoprovide youandyourteamwithadditionaltrainingontopicsthatneedclarificationormoretrainingtime. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%11

13 ipbx Web Based Training DICEwillprovideadditionaltraining,ongoingorupdatedtrainingasyouremployeeschangeand continuedsupportbeyondyourgoslivetraining. Business Consulting for Growth and Customizations DICECorporationwillconsultwithyourcompanytoidentifygrowthoptionsforyourorganization, makingrecommendationsaswellasprovidingyouwithideastoexpandorcustomizeyour solutionsandenhanceyourcompetitiveadvantages.adiceconsultantcanhelpsolveproblems, createvalue,maximizeyourpotential,andimproveyourbusinessperformancethroughyourdice platform.dicecorporationcanprovideyourcompanywithcontinuedcustomizationsforyourindividual company sgrowthaswell. DICECorporationhasover50engineersinsoftwaredevelopment,networksystems,telephonysolutions, datamanagement,cloudhosting,anddatastorage.wealsohavesecurityindustryprofessionalshereto assistyouingrowingyourbusinessandthroughthecustomizationofyoursoftwaretosupportongoing advancements. DICECorporation 1410SouthValleyCenterDrive BayCity,MI DICECorporation Phone: Fax: PAGE%12