Convergence Technologies Professional (CTP) Course 1: Data Networking

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1 Convergence Technologies Professional (CTP) Course 1: Data Networking The Data Networking course teaches you the fundamentals of networking. Through hands-on training, you will learn the vendor-independent networking skills and concepts necessary for entry-level professionals seeking employment in the Information Technology (IT) or telecommunications industries. In Data Networking, you will learn to identify networking models and topologies, describe the function and purpose of network operating systems, and monitor system performance. You will learn how various networking components map to the layers of the Open Systems Interconnection reference model (OSI/RM). You will also learn about the process of packetization; learn to identify key networking protocols; and explore the nature, purpose and operating essentials of protocols that make up the TCP/IP suite. You will learn about various LAN, WAN and wireless standards, and about wireless vulnerabilities and security. You will explore the routing process, study Internet addressing, learn to identify address classes, learn about the use of private addresses, and learn to perform subnetting. You will also learn how to use various TCP/IP diagnostic and troubleshooting tools. Topics Introduction to Data Networking Networks Defined Network Topologies Networking and Telephony Standards Organizations OSI Reference Model Data Encapsulation Packets Introduction to TCP/IP Transmission, Communication and Wiring Transmission Types Digital Signaling Communication, Ports and Connectors Transmission Media Proper Cabling Procedures LANs and WANs Basics of LANs and WANs Common Network Components Networking Methods and Standards IEEE LAN Standards WAN Methods and Standards Remote Access Concepts and Methods Virtual Private Networks (VPNs) VPN Protocols and Standards VPN Benefits and Vulnerabilities Wireless Technologies Wireless LANs IEEE Wireless Standards Wireless Network Security Issues Wireless Network Security Solutions Wireless Network Configuration Settings Attaching an Access Point to a Wired Network TCP/IP Suite and Internet Addressing TCP/IP Reviewing the TCP/IP Four-Layer Model Introduction to Routing Routing Protocols Data Fragmentation and the Maximum Transmission Unit (MTU) Connection-Oriented and Connectionless Protocols Port Numbers Internet Addressing Internet Address Classes IP Addressing Rules Private IP Addressing Subnetworks Custom Subnet Masks Classless Interdomain Routing (CIDR) IP Address Conservation IP-Enabled Device Configuration Parametres IPv6 Addressing Essentials QoS, VLANs and Troubleshooting Quality of Service (QoS) QoS Technologies QoS on Wireless Networks Virtual LANs (VLANs) Troubleshooting Overview Overview of TCP/IP Troubleshooting Tools Internet Control Message Protocol (ICMP) General Network Troubleshooting Commands Name and Address Commands Network Analyzers Review of Troubleshooting Tools Troubleshooting Considerations Length Data Networking is a 12-hour course. Series Data Networking is the first course in the official CTP+ courseware: Data Networking Telephony Networking Convergence Technologies

2 Prerequisites At least 12 months of networking experience is recommended before taking this course. Candidates who hold certifications such as CIW Web Foundations Associate, CIW Server Administrator, CompTIA Network+ or Cisco CCNA will derive the most benefit from this course. For example, students should already be familiar with configuring a basic TCP/IP network. Target audience Equipment manufacturers, channel partners and end-users all benefit from CTP+ courses and certification. The target audience for CTP+ includes field technicians, voice and telephony technicians, networking administrators, systems engineers, data-communications technicians, technical sales and marketing professionals, telephony professionals who need data skills, and any individuals interested in pursuing or advancing a data or convergence technologies career.

3 Convergence Technologies Professional (CTP) Course 2: Telephony Networking The Telephony Networking course provides detailed coverage of telephony standards and best practices for North America. Through hands-on training, you will learn the vendor-independent telephony skills and concepts necessary for entry-level professionals seeking employment in the telecommunications industry. In Telephony Networking, you will learn about basic telephony concepts, including loop-start trunks, common telephony standards, and PBX elements. From tip and ring to CO switches, you will learn how voice and data are routed across the global public switched telephone network. You will also learn about key infrastructure issues, including how equipment must be properly tested and secured. This course also focuses on specific troubleshooting techniques. You will learn how to use common troubleshooting tools, including a digital multimeter, a tone-and-probe kit, a line-test handset (i.e., butt set), and other tools that allow you to wire analog and digital lines. Finally, you will learn about analog and digital signaling, including analog loop-start methods, ISDN and SS7. Topics Telephony Essentials Basic Telephony Concepts Analog to Digital CO Connections Common Voice Services and Feature Sets Call/Contact Centers Trunks and Signaling Digital Network Synchronization Cabling and Wiring Call-Processing Steps Common Analog Transmission Impairments Boundaries, Numbers, Wiring and Safety Demarcation Point Telephone Numbers Signaling Types Case Study RJ-11 Connectors and Wiring RJ-12 Connectors and Wiring Common Telephony Issues Testing Laboratories Securing Equipment Troubleshooting Troubleshooting Terms Troubleshooting Tools Troubleshooting Analog Lines Troubleshooting Digital Lines Analog and Digital Signaling Signaling Categories In-Band and Out-of-Band Signaling Analog Signaling Digital Signaling Integrated Services Digital Network (ISDN) ISDN Protocols Private Integrated Services Network (PISN) Signaling System 7 (SS7) Computer Telephony Integration Length Telephony Networking is a 6-hour course. Series Telephony Networking is the second course in the official CTP+ courseware: Data Networking Telephony Networking Convergence Technologies Prerequisites Students must have completed the Data Networking course, or be able to demonstrate equivalent networking knowledge. Students also should have 12 months of telephony experience, or the equivalent training. For example, students with CCNT (Certified in Convergent Network Technologies) education are likely to be prepared to take this course.

4 Target audience Equipment manufacturers, channel partners and end-users all benefit from CTP+ courses and certification. The target audience for CTP+ includes field technicians, voice and telephony technicians, networking administrators, systems engineers, data-communications technicians, technical sales and marketing professionals, telephony professionals who need data skills, and any individuals interested in pursuing or advancing a data or convergence technologies career.

5 Convergence Technologies Professional (CTP) Course 3: Convergence Technologies The Convergence Technologies course teaches you the fundamental concepts, standards and practices related to converged networks. Through hands-on training, you will learn the vendor-independent networking skills and concepts required for entry-level professionals seeking employment in the Information Technology (IT) or telecommunications industries. In Convergence Technologies, you will learn to identify the characteristics of circuit-based and packetswitched technologies, identify differences between the call flow in convergence-based calls and the call flow in circuit-based calls, and identify the types of signaling protocols for converged networks. You will identify the transport protocols used for real-time communications, and learn about the functions of gatekeepers and gateways. You will also compare and contrast the three major signaling protocols for VoIP. You will learn how to determine whether an existing network is capable of supporting convergent services, and you will identify the specific elements required for a successful VoIP implementation. You will also learn about common convergence devices, learn about codecs and their bandwidth requirements, and describe the impact of compressing voice in a network. You will learn about various wireless convergence technologies, identify standards for transporting facsimile across convergent networks, and identify the features of presencing and unified messaging. You will also identify methods for providing video services through a converged solution. You will define delay, latency, jitter and wander, and identify their impact on real-time communications; and you will also identify the importance of a jitter buffer. You will learn about the need for Quality of Service (QoS) and identify QoS technologies used in converged networks. In addition, you will learn to identify the factors that affect the bandwidth of packetized voice, and identify requirements for transporting modem and fax transmissions through a converged solution. You will also identify industry standards for determining voice and video quality, troubleshoot convergent communications over wireless networks, and identify security concerns and solutions. Topics Convergent Network Traffic Protocols Convergence Benefits of Convergent Networks Characteristics of Convergent Networks The Smart Network and the Dumb Network Transport Through a Packet- Switched Network Realtime Transport Protocol (RTP) Realtime Transport Control Protocol (RTCP) VoIP Signaling Protocols Session Initiation Protocol (SIP) SIP Components SIP Messages SIP Calls H.323 H.323 Architecture H.323 Protocol Stack H.323 Calls SIP vs. H.323 Media Gateway Control Protocol (MGCP) Implementing VoIP Planning a Convergent Network Numbering Plans G.7xx Codecs Calculating VoIP Bandwidth Requirements Wireless Convergence Technologies IP Multimedia Subsystem (IMS) Facsimile Presencing Unified Messaging Video Services T.120 Multimedia Conferencing Standards Internet Protocol Television (IPTV) Common Convergence Devices Power Issues for Convergent Networks Traffic, Troubleshooting and Security VoIP Variables Mean Opinion Score (MOS) Maintaining and Troubleshooting Convergent Networks Security in Convergent Networks Protocol Review Overview of Network Attacks Denial-of-Service (DOS) Attacks Distributed Denial-of-Service (DDOS) Attacks VLAN Hopping MAC Address Movements Intrusion Detection Maintaining Your Networks

6 Length Convergence Technologies is a 12-hour course. Series Convergence Technologies is the third course in the official CTP+ courseware series: Data Networking Telephony Networking Convergence Technologies Prerequisites At least 12 months of networking experience is recommended before taking this course. Students must also have completed the Data Networking and Telephony Networking courses or be able to demonstrate equivalent networking knowledge. Candidates who hold certifications such as CIW Web Foundations Associate, CIW Server Administrator, CompTIA Network+ or Cisco CCNA will derive the most benefit from this course. For example, students should already be familiar with configuring a basic TCP/IP network. Target audience Equipment manufacturers, channel partners and end-users all benefit from CTP+ courses and certification. The target audience for CTP+ includes field technicians, voice and telephony technicians, networking administrators, systems engineers, data-communications technicians, technical sales and marketing professionals, telephony professionals who need data skills, and any individuals interested in pursuing or advancing a data or convergence technologies career.