1 Communications Products, Inc. United States Coast Guard Avaya IP Office Training DAY 1 LESSONS 1, 2 & 3 COMPLEX SYSTEMS ONE SOLUTION
2 Lesson 1 Introduction & Familiarization to IP Office Lesson Objective: To become familiar with the Avaya IP Office Communication system. Items for discussion will include: System Overview Hardware Components IP Office Editions IPO Manager System Status Application (SSA) Documentation CD Avaya Website and Documentation
3 System Overview What is Avaya IP Office? A communications solution that combines a traditional telephony system with the applications and advantages of an IP telephony solution. Scales from 2 to 384 extensions on a single platform. Supports up to 32 sites and 1000 users in a multi-site network Provides a hybrid PBX with both TDM and IP telephone and trunk support that can be used in either mode or both concurrently. Built in data capabilities, providing IP routing, switching and firewall protection between LAN and WAN (LAN2).
4 System Overview What is Avaya IP Office? (continued) IP Office solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each IP Office solution will require a system control unit (IP500 V2), trunk connections to a service provider, and expansion modules for TDM telephone cabling.
5 Hardware Components Control Unit Front of Control Unit Four Universal Interface Slots The Control Unit comes as an empty unit with 4 empty slots numbered 1 to 4 from left to right. The Control Unit holds the main configuration and performs the routing and switching for telephone calls and data traffic.
6 Hardware Components Control Unit Back of Control Unit 2U Control unit is 2U in height and can be mounted in a standard 19 rack, wall mounted or free standing.
7 Hardware Components System SD Card Secure Digital (SD) Card The SD card is slotted into the rear of the control unit and is required even if not using any IP Office licenses. The card provides operating systems for IP Office, storage for embedded voic , autoattendant files and licensing. When first powered up, the control unit loads and installs the necessary firmware from the System SD card installed in it.
8 Hardware Components Control Unit Cards IP500 Analog Phone Base Card IP500 Digital Phone Base Card
9 Hardware Components Control Unit Cards ATM Combination Card TCM8 Digital Station Base Card Daughter Card Base Card
10 Hardware Components Control Unit Cards IP500 Analog Trunk Daughter Card IP500 Analog Trunk Daughter Card Base Card IP500 PRI Universal Trunk Daughter Card IP500 PRI Universal Trunk Daughter Card
11 Hardware Components Expansion Modules External Expansion Modules IP500 System with External Expansion Module
13 Hardware Components Expansion Modules IP500 Digital Station 16/30 Digital Station 16A/30A
14 IP Office Editions IP Office has several different Editions (or versions) of the IP Office operating system. They are pre-loaded on the system and activated with an SD card and license. Each edition builds on the previous edition. Essential Edition: IP telephony & mobility small, can be multi-site with mobility needs Up to 40 auto attendants 128 party ad-hoc conferencing Up to two remote phones or systems Majority of USCG installations are this edition
15 IP Office Editions Preferred Edition: Unified Communications with preferred mobility Full meet me audio conferencing with user passwords Unlimited multi-level auto attendant No limit on VPN phones or systems with Teleworker Call recording plus ability to add user solutions such as desktop on mobile device, HD video conferencing, IM and presence, calendar mining, Microsoft Outlook and Salesforce.com integration Advanced Edition: Unified Communications with call center Track and measure customer service Password protected call recording with search, replay and archiving Alarm notifications and detailed actionable reports Interactive Voice Response (IVR), Text-to-speech,Visual Basic scripting & PC wallboard Options: Agent, Supervisor
16 IP Office Manager IP Office Manager is used to access all parts of the IP Office configuration. Different levels of access can be defined to control which parts of the configuration Manager the user can view and alter. Manager can also be used to upgrade the software files used by an IP Office system. Requirements: IP Office Administration PC (A Windows PC with the IP Office Administrator Application suite installed). LAN Cable
17 System Status Application (SSA) The System Status Application (SSA) comes as part of the Avaya IP Office Admin Suite and is a reporting tool that provides a wide range of information about the current status of an IP Office system. It can show you what hardware you have installed such as line cards, digital extension cards and analog cards as well as their status (i.e., if they are online and working properly or what devices are connected to each of them). There is an active calls view where you can see all calls in progress along with the extension number, duration and number dialed or received. You can also view performance history and abandoned calls for the past 24 hours. Details of the number of alarms are recorded and the time/date of the most recent alarms. If you want to know what resources there are available on your system, the resources page shows you what licenses you have. When required for diagnostics escalation, SSA is able to take a snap shot image of the IP Office system s status include a copy of its current configuration. Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings.
18 Documentation CD The following CD s are provided with Avaya IP Office systems: Avaya IP Office IPO x.x Server Edition Avaya IP Office User Admin Set Copies of the documentation may also be downloaded from Avaya Support (
19 Avaya Website & Documentation Information to support the IP Office can be found on a number of Avaya and non-avaya web sites: Avaya Web Sites (require an Avaya login) Avaya Support ( Contains documentation and other support materials for Avaya products. Copies of the IP Office CD images are available from this site and updated core software files. Avaya IP Office Knowledge Base ( Access to an on-line regularly updated version of the IP Office Knowledge Base. Avaya University ( Access to the full range of Avaya training courses. Includes both on-line courses, course assessments and access to details of classroom based courses. Avaya Community ( This is the official discussion forum for Avaya product users.
20 Avaya Website & Documentation Other Non-Avaya Web Sites A number of third-party web forums exist that discuss IP Office. These can act as a useful source of information about how the IP Office is used. Some of these forums require you to be a member and to register. Tek-Tips ( IP Office Info ( Yahoo Groups ( PBX Tech ( Note: The above are not official Avaya forums and their content is not monitored or sanctioned by Avaya.
23 Lesson 2 Communicating and Programming Lesson Objective: To become familiar with system access and basic programming concepts to include: Local System Access Remote System Access (RAS) Using the IP Office Manager Application Program Programming the IP Office System Avaya Website and Documentation
24 Local System Access Connecting to the IP Office On-site LAN and WAN connections on the back of the IP Office 500v2 Control Unit Setting a static IP on your laptop Use the same subnet addressing as the IP Office XX
26 Default LAN IP Address Default WAN IP Address
27 Network subnet IP address Static IP address
33 Local System Access Video
34 Remote System Access (RAS) Connecting to the IP Office from a remote location Using the RAS Extension Using a splitter for Laptop Modem connection Setting up the Dial Access connection on the Laptop
46 Remote Access Video
47 Using the IP Office Manager Applications Install, Open and Using the following IP Office Manager Admin Suite Applications: Install the Admin Suite from IP Office Administrator Application CD Opening and Using the following Applications: - IP Office Manager - System Monitor - System Status - IP Office Knowledge Base
48 IP Office Admin Suite Supported on the following Windows Operating Systems - Windows XP pro - Windows Vista - Windows 7 & 8 - Windows Windows 2008 R2
57 The Navigation Pane
58 The Group Pane
59 The Details Pane
60 The Error Pane
61 Using the IP Office Manager Application Program Video
62 IP Office Initial System Wide Programming Programming of the Initial System Settings: System Settings LAN1 & LAN2 (WAN port) Voic Telephony Other System Settings
71 Lesson 3 Extension and User Data Lesson Objective: To become familiar with programming user and system data to include: Review Circuit Cards and Expansion Modules Identify Telephone Types System and Extension Programming User Data Using IP Office Manager Help and Documentation
72 Hardware Components Control Unit Cards IP500 Phone Base Card Adds Analog phone ports of either 2 or 8 with a maximum of 4 cards per control unit IP500 Digital Station Base Card Adds digital station ports with 8 digital station ports for Avaya digital phones and a maximum of 2 cards per Control Unit. NOTE: Both may be fitted with 1 trunk daughter card of any type for ports 9 to 12 base unit trunk connections.
73 Hardware Components Control Unit Cards ATM Combination Card Adds a combination of 6 digital, 2 analog 10 voice compression channels and either 4 analog or 4 BRI channels (2 ports) The trunk daughter card is pre-installed and cannot be removed or replaced with another card type. Maximum cards per Control Unit is 2. Daughter Card Base Card
74 Hardware Components Control Unit Cards TCM8 Digital Station Base Card Adds TCM RJ45 extension ports providing 8 TCM digital ports with a maximum of 4 cards per unit. Connects Avaya 4100, 7400, M-Series and T- Series phones. May be fitted with 1 trunk daughter card of any type for ports 9 to 12 for base unit trunk connections.
75 Hardware Components Control Unit Cards IP500 Analog Trunk Daughter Card IP500 Analog Trunk Daughter Card May be added to an IP500 base card to provide 4-loop start analog trunks with a maximum of 4 cards per control unit. May not be used on IP500 Legacy Carrier card and 4-Port Expansion card. Base Card
76 Hardware Components Control Unit Cards IP500 PRI Universal Trunk Daughter Card May be added to an IP500 base card to providing 2 PRI trunk connections with 4 maximum cards for Essential Edition and only 1 single card in other editions. May not be used with IP500 Legacy Carrier card and IP500 4-Port Expansion card. Trunk ports are 9 & 10 of the host IP base card with ports 11 & 12 used as test points. IP500 PRI Universal Trunk Daughter Card
77 Hardware Components Expansion Modules External Expansion Modules Add additional ports to IP Office systems. The number supported depends on control unit type (i.e..) Essential Edition supports 8 or 12 if the control unit has a 4 port expansion card. Can be free-standing, stacked on other IP Office modules, rack mounted or wall mounted. IP500 System with External Expansion Module
78 Hardware Components Expansion Modules IP500 Phone Modules Adds additional Analog ports with 16 & 30 port options. RJ45 type connections to the Expansion port on an IP Office control unit and for connections to analog phones. IP500 Analog Trunk 16 Adds up to 16 ANALOG trunks for loop and ground start trunks. RJ45 type connections for the Expansion port and for connections to analog trunks
79 Hardware Components Expansion Modules IP500 Digital Station 16/30 Adds additional digital ports for Avaya phones with 16 & 30 port options referred to as the IP500 Digital Station 16 & IP500 Digital Station 30. RJ45 type connections for the Expansion port on an IP Office control unit and for digital phones.
80 Hardware Components Expansion Modules Digital Station 16A/30A Adds additional ports for Avaya digital (non-ip) extensions for Norstar or BCM Legacy 7000 series phones with 16 & 30 port options. RJ45 connection for the Expansion port on an IP Office control unit. Uses RJ21 connections for cables to cross connect field
81 IP Office Telephone types The following phones may be used with IP Office: 1400 Series Digital Phones 1600 Series IP Phones 9500 Series Digital Phones 9600 Series IP Phones M & T 7000 Series Digital Phones
82 1400 SERIES DIGITAL TELEPHONES 32 Button Expansion Module
83 1600 SERIES IP TELEPHONES
84 9500 SERIES DIGITAL TELEPHONES
85 96X1 SERIES IP TELEPHONES: FAMILY 9611G G 9641G 24 Button Module
86 LEGACY PHONES
87 System and Extension Data System Settings Tabs System LAN 1 & LAN 2 Voic Telephony Extension Settings Group pane setup Extension Programming
89 Enter the System Name and Locale
101 Click on the Help button for further information
Installation also available! Call for details! Avaya IP Office 500 Control Unit with 4 slots for VOIP, extension or trunk cards, with 2 Port Ethernet Switch (10/100Base-T) 1 Door Phone Entry Relay Port
IP Office Release 5 Product Overview IP Office Release 5 will be supported on the following hardware: IP500 IP406V2 (PCS 8 and later) IP412 All Telephones currently supported in IP Office 4.2 IP Office
IP Office Essential Edition PARTNER Version What Is It? Why The Need? Ron Rogers Ron Rogers SME Product Manager PARTNER ACS Today PARTNER has been in the market for 20 years (since 1990) Over 1.3 Million
Avaya Solution & Interoperability Test Lab Application Notes for Configuring Yealink T-22 SIP Phones to interoperate with Avaya IP Office - Issue 1.0 Abstract These Application Notes describe the configuration
IP Office Installation 15-601042 Issue 21m - (18 November 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete
Avaya Solution & Interoperability Test Lab Application Notes for Configuring Cablevision Optimum Voice SIP Trunking with Avaya IP Office - Issue 1.1 Abstract These Application Notes describe the procedures
Avaya IP Office Platform A perfect fit for your small business needs The Avaya IP Office Platform is a highly modular telephone system designed specifically for small businesses. The award-winning IP Office
Specialist IP Office Implement Elective Exam 132-S-906.1 Study Guide Specialist IP Office Implement Elective Exam (132-S-906.1) Study Guide The chart below details the six (6) sections that comprise the
Quick Installation Guide MegaPBX Version 2.1 Quick Installation Guide v2.1 www.allo.com 2 Table of Contents Initial Setup of MegaPBX... 4 Notification LEDs (On the Front Panel of the Gateway)... 5 Create
VPN Hello and welcome. In the VPN section we will cover the steps for enabling the VPN feature on the Allworx server and how to set up a VPN connection to the Allworx System from your PC. Page 1 VPN The
Chapter 02 Diagnostics & Troubleshooting Chapter 02 Module 01 Using Diagnostic Tools Module Introduction This module provides information about Avaya provided diagnostic tools. After completing this module
Optimum Business SIP Trunk Set-up Guide For use with IP PBX only. SIPSetup 07.13 FOR USE WITH IP PBX ONLY Important: If your PBX is configured to use a PRI connection, do not use this guide. If you need
Enabling NAT and Routing in DGW v2.0 June 6, 2012 Proprietary 2012 Media5 Corporation Table of Contents Introduction... 3 Starting Services... 4 Distinguishing your WAN and LAN interfaces... 5 Configuring
avaya.com Avaya Product Comparison Small and Medium Enterprise Systems August 2010 Architecture and Capacity Avaya Business Architecture / Models Single Server; Hybrid IP PBX Business 50 (BCM50) Business
CTS White Paper Page 1 of 11 Converged Telephony Solution Technical White Paper ٠ May 2004 CTS White Paper Page 2 of 11 Converged Telephony Solution White Paper The focus of this white paper is to explain
Deploying Avaya IP Office Platform as an Enterprise Branch with Avaya Aura Session Manager Release 9.1 18-603853 Issue 3 December 2014 2014-2015 All Rights Reserved. Notice While reasonable efforts have
AudioCodes Mediant 1000 Configuration Guide 2010 FaxBack, Inc. All Rights Reserved. NET SatisFAXtion and other FaxBack products, brands and trademarks are property of FaxBack, Inc. Other products, brands
Configuration Guide for connecting the Eircom Advantage 4800/1500/1200 PBXs to the Eircom SIP Voice platform. 1 Contents Introduction.... 3 Installing the Applications Module... 4 Ordering a Licence for
Real-Time Collaboration for Your Growing Business avaya.com 1 Will you keep up with the speed of business? That s the question many small and midsize businesses and branch offices face. Employees are scattered
Comtrend 1 Port Router Installation Guide CT-5072T 1 Installing Access Point s DSL Service with a Comtrend Router Thank you for selecting Access Point, Inc. to be your Internet service provider. This guide
http://marketingtools.avaya.com/knowledgebase/businesspartner/ipoffice80de/merged... Seite 1 von 5 Product Description: Introduction Platform and Hardware Support IP Office Control Unit Support IP Office
Avaya Solution & Interoperability Test Lab Application Notes for Configuring Intelepeer SIP Trunking with Avaya IP Office 7.0 - Issue 1.0 Abstract These Application Notes describe the procedures for configuring
- Issue 02g 0 (Friday, November 09, 2012) 2012 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the
Fonality Optimum Business Trunking and the Fonality Trixbox Pro IP PBX Standard Edition V4.1.2- p13 Configuration Guide Fonality Table of Contents 1. Overview 2. SIP Trunk Adaptor Set-up Instructions 3.
SIP Trunking using the Optimum Business Sip Trunk Adaptor and the 3CX PBX v12.5 Table of Contents 1. Overview 3 2. Prerequisites 3 3. PBX Configuration 3 4. Creating Extensions 4 5. VoIP Provider Setup
IP Office Technical Bulletin Bulletin No: 170 Release Date: 26 September 2014 Region: Global General Availability (GA) - IP Office Release 8.1 Service Pack 10 Avaya is pleased to announce the availability
Installing IP Office Basic Edition - Quick Mode 15-601042 Issue 27s - (29 July 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this
Customer Contract MX Columbia December 8, 2011 s u p p o r t @ t e l d i o. c o m P h o n e : 6 1 3. 2 7 1. 5 9 8 0 F a x : 6 1 3. 2 7 1. 9 8 1 0 INTRODUCTION Congratulations on your purchase of a Teldio
TOSHIBA Strata CIX Product Bulletin PBCIX-0056 Dec. 7, 2007 Businesses Save Money with Toshiba s New SIP Trunking Feature For business trying to save money on telecommunications tariffs, conventional technology
Avaya Solution & Interoperability Test Lab Application Notes for Avaya IP Office 7.0 Integration with Skype Connect R2.0 Issue 1.0 Abstract These Application Notes describe the steps to configure an Avaya
IP Office - Voice Communications Capabilities IP Office offers full voice functionality with a comprehensive list of features and benefits for the small and mid-sized business and branch office, including:
Appendix A: Installation and upgrade checklists This appendix provides checklists to help guide you through the various installation, upgrades and migration tasks. Before you start a new Modular Messaging
Quick Installation Guide PRI Gateway Version 2.4 Table of Contents Hardware Setup... 1 Accessing the WEB GUI... 2 Notification LEDs (On the Front Panel of the Gateway)... 3 Creating SIP Trunks... 4 Creating
Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP
Thank you for choosing NEC SL1100 Distributors! This Installation Packet is Organized into Five Chapters: BLUE: Hardware Installation Overview (Block Wiring, Music On-Hold, Paging, Door Box & Relays) GREEN:
Please use this template as a guide for your proposal development. New VoIP Telephone System It is the intention of the ConVal School District to purchase an NEC Univerge SV 8100 IP based telephone system.
Secure Remote Access Solutions APPLIANCES SonicWALL SSL-VPN Series SSL-VPN 200 Getting Started Guide SonicWALL SSL-VPN 200 Appliance Getting Started Guide Thank you for your purchase of the SonicWALL SSL-VPN
01 Getting Started With Unified Manager The Business Communications Manager includes software and hardware components that provide telephony, voice messaging, data networking, and IP telephony. Unified
IG7600 Smart Telephone System Quick Installation Guide Copyright 2013, All Rights Reserved. Ver11140311 IG7600 Smart Telephone System Quick Installation Guide Powering up 1. Plug the IG7600 in and allow
IP Office - Job Aid Remote Access Summary This document covers how to allow a remote PC or device to gain access to the IP Office network. 016 Issue 1 (15th November 2002) Remote Access The following document
4-Channel VoIP Gateway Card Getting Started KX-TDA5480 Model KX-TDA0484 Thank you for purchasing the Panasonic 4-Channel VoIP Gateway Card, KX-TDA5480/KX-TDA0484. Please read this manual carefully before
Cisco Unified Communications 500 Series IP PBX Provisioning Guide Version 1.0 Last Update: 02/14/2011 Page 1 DISCLAIMER The attached document is provided as a basic guideline for setup and configuration
NetVanta Unified Communications Technical Note Configuring CyberData VoIP Ceiling Speakers Introduction The CyberData Voice over IP (VoIP) ceiling speaker connects to existing local area networks (LANs)
Installation 15-601042 Issue 19l - (06 November 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate
CHAPTER 1 Introducing Cisco Unified Communications Express Cisco Unified Communications Express is an award-winning communications solution that is provided with the Cisco Integrated Services Router portfolio.
Avaya Learning Companion Guide for the Avaya IP Office Platform Supplemental Knowledge Floor Version 3.1 December 22 nd, 2014 2014 Avaya, Inc. All rights reserved Note: The Avaya IP Office Platform Supplemental
Integrating Skype for SIP with UC500 Version 1.1 2008 Cisco Systems, Inc. All rights reserved. 1 TABLE OF CONTENTS 1 OVERVIEW... 3 1.1 INTRODUCTION... 3 1.2 SCOPE... 3 1.3 REVISION CONTROL... 3 1.4 RESTRICTIONS...
Quick Start Guide v1.0 Table of contents : 01. Quick Start Guide...03 O2. Configuring your VoIPOffice appliance...14 03. Adding a VoIPtalk trunk...21 04. Configuring UADs for use with VoIPOffice...25 05.
IP Telephony System User Guide Voice Model No. SPA9000 Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc.
NetVanta Unified Communications Technical Note Integrating IP Office 1 UC Server Overview The NetVanta Unified Communications Server works with an integrated messaging client, Microsoft Exchange, Lotus
EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to
15-601041 Issue 19.k.- (20 October 2009-08:45) 2009 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the
InSciTek Microsystems 635 Cross Keys Park Fairport, NY 14450 585-421-3850 Setting up Your Phones Table of Contents Setting up Your Phones... 1 How to Add an Analog Handset... 2 How to Add a SIP Handset...
Avaya Solution & Interoperability Test Lab Application Notes for Configuring Broadvox SIP Trunking with Avaya IP Office - Issue 1.0 Abstract These Application Notes describe the procedures for configuring
Getting Started Specifications are subject to change without notice. This documentation refers to: Software version 14.119 or higher for the MDS Amiba Cloud PBX system Software version 20.044 or higher
IP Phone Installation 15-601046 Issue 14h - (06 November 2008) 2008 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and
Wireless G Broadband Router quick install guide Model 503693 INT-503693-QIG-0608-02 Thank you for purchasing the INTELLINET NETWORK SOLUTIONS Wireless G Broadband Router, Model 503693. This quick install
Power Display 2 (VGA) Display 2 (HDMI) Display 1 Speaker Audio In PC / Laptop PC / Laptop Rev.: By: yyyy/mm/dd Apprv d Part #: Mic Camera 01 Ivy Z 圖 面 繪 製 201/0/17 Calvin Description: Artwork, V2C1E AVer
Linksys Voice over IP Products Guide: SIP CPE for Massive Scale Deployment Corporate Headquarters Linksys 121 Theory Drive Irvine, CA 92617 USA http://www.linksys.com Tel: 949 823-1200 800 546-5797) Fax:
System Status Application 15-601758 Issue 05a - (12 February 2010) 2010 AVAYA All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete
Kerio Operator Getting Started Guide 2011 Kerio Technologies. All rights reserved. 1 About Kerio Operator Kerio Operator is a PBX software for small and medium business customers. Kerio Operator is based
PREDICTIVE DIALER AND REMOTE AGENT SETUP GUIDE RELEASE 7 VOICENT AGENTDIALER TM TABLE OF CONTENT I. Overview II. Install and Setup Server III. Test AgentDialer on the Server IV. Use a better headset V.
Avaya Solution & Interoperability Test Lab Configuring Avaya 1120E, 1140E, 1220 and 1230 IP Deskphones with Avaya IP Office Release 6.1 Issue 1.0 Abstract These Application Notes describe a solution comprised
Step 1 - Connect the KPC-1 cable to the K-USB. NOTE: The form of the USB converter may vary, so the unit you receive may not be identical to the one displayed here. Step 2 Plug the USB Connector of the
EPYGI QX IP PBXs & GATEWAYS Epygi QX IP PBXs This IP PBX is designed for offices of up to 50 users and supports up to 16 concurrent calls. The QX50 comes with 16 IP devices activated and can scale up to
Guide Cisco Unified Communications 500 Series Model 560 for Small Business Platform Reference Guide 2011 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information. Page
Panasonic Telephone Systems www.voicesonic.com Phone: 877-289-2829 Comparison of Avaya IP Office 500 vs. Panasonic KX-TDE For the Small Business Market July 2008 This report summarizes the major advantages
This guide describes the installation procedures for the BackOffice software when used with the MultiCorder Hardware as a centralized Call Recording and storage solution. The complete MultiCorder BackOffice
VMX Business Phone Systems Connecting People Connecting Business What is the VMX? Private on-premise telephone system (PBX) that enables phones to communicate with the outside world through the Internet.
Internet Telephony Terminology Understanding the business phone system world can be a daunting task to a lay person who just wants a system that serves his or her business needs. The purpose of this paper
Integrating Telrex CallRex Call Recording Solution with the Cisco Unified Communications 500 Series for Small Business This application note provides guidelines and configuration instructions for the Cisco
NeoGate TA Series Installation Guide Version 1.2 Date: April 1, 2015 Yeastar Information Technology Co. Ltd Contents 1. Preparation before Installation... 3 2. Hardware Specifications... 5 2.1 Overview...
Office of Information Technology Services Service Level Agreement Enterprise Managed PBX Telephony December 17, 2013 v2.1 Service Description Enterprise Managed PBX Telephony Service Description The Enterprise