COMPLEX SYSTEMS ONE SOLUTION

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1 Communications Products, Inc. United States Coast Guard Avaya IP Office Training DAY 1 LESSONS 1, 2 & 3 COMPLEX SYSTEMS ONE SOLUTION

2 Lesson 1 Introduction & Familiarization to IP Office Lesson Objective: To become familiar with the Avaya IP Office Communication system. Items for discussion will include: System Overview Hardware Components IP Office Editions IPO Manager System Status Application (SSA) Documentation CD Avaya Website and Documentation

3 System Overview What is Avaya IP Office? A communications solution that combines a traditional telephony system with the applications and advantages of an IP telephony solution. Scales from 2 to 384 extensions on a single platform. Supports up to 32 sites and 1000 users in a multi-site network Provides a hybrid PBX with both TDM and IP telephone and trunk support that can be used in either mode or both concurrently. Built in data capabilities, providing IP routing, switching and firewall protection between LAN and WAN (LAN2).

4 System Overview What is Avaya IP Office? (continued) IP Office solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each IP Office solution will require a system control unit (IP500 V2), trunk connections to a service provider, and expansion modules for TDM telephone cabling.

5 Hardware Components Control Unit Front of Control Unit Four Universal Interface Slots The Control Unit comes as an empty unit with 4 empty slots numbered 1 to 4 from left to right. The Control Unit holds the main configuration and performs the routing and switching for telephone calls and data traffic.

6 Hardware Components Control Unit Back of Control Unit 2U Control unit is 2U in height and can be mounted in a standard 19 rack, wall mounted or free standing.

7 Hardware Components System SD Card Secure Digital (SD) Card The SD card is slotted into the rear of the control unit and is required even if not using any IP Office licenses. The card provides operating systems for IP Office, storage for embedded voic , autoattendant files and licensing. When first powered up, the control unit loads and installs the necessary firmware from the System SD card installed in it.

8 Hardware Components Control Unit Cards IP500 Analog Phone Base Card IP500 Digital Phone Base Card

9 Hardware Components Control Unit Cards ATM Combination Card TCM8 Digital Station Base Card Daughter Card Base Card

10 Hardware Components Control Unit Cards IP500 Analog Trunk Daughter Card IP500 Analog Trunk Daughter Card Base Card IP500 PRI Universal Trunk Daughter Card IP500 PRI Universal Trunk Daughter Card

11 Hardware Components Expansion Modules External Expansion Modules IP500 System with External Expansion Module

12 Hardware Components Expansion Modules IP500 Phone Modules IP500 Analog Trunk 16

13 Hardware Components Expansion Modules IP500 Digital Station 16/30 Digital Station 16A/30A

14 IP Office Editions IP Office has several different Editions (or versions) of the IP Office operating system. They are pre-loaded on the system and activated with an SD card and license. Each edition builds on the previous edition. Essential Edition: IP telephony & mobility small, can be multi-site with mobility needs Up to 40 auto attendants 128 party ad-hoc conferencing Up to two remote phones or systems Majority of USCG installations are this edition

15 IP Office Editions Preferred Edition: Unified Communications with preferred mobility Full meet me audio conferencing with user passwords Unlimited multi-level auto attendant No limit on VPN phones or systems with Teleworker Call recording plus ability to add user solutions such as desktop on mobile device, HD video conferencing, IM and presence, calendar mining, Microsoft Outlook and Salesforce.com integration Advanced Edition: Unified Communications with call center Track and measure customer service Password protected call recording with search, replay and archiving Alarm notifications and detailed actionable reports Interactive Voice Response (IVR), Text-to-speech,Visual Basic scripting & PC wallboard Options: Agent, Supervisor

16 IP Office Manager IP Office Manager is used to access all parts of the IP Office configuration. Different levels of access can be defined to control which parts of the configuration Manager the user can view and alter. Manager can also be used to upgrade the software files used by an IP Office system. Requirements: IP Office Administration PC (A Windows PC with the IP Office Administrator Application suite installed). LAN Cable

17 System Status Application (SSA) The System Status Application (SSA) comes as part of the Avaya IP Office Admin Suite and is a reporting tool that provides a wide range of information about the current status of an IP Office system. It can show you what hardware you have installed such as line cards, digital extension cards and analog cards as well as their status (i.e., if they are online and working properly or what devices are connected to each of them). There is an active calls view where you can see all calls in progress along with the extension number, duration and number dialed or received. You can also view performance history and abandoned calls for the past 24 hours. Details of the number of alarms are recorded and the time/date of the most recent alarms. If you want to know what resources there are available on your system, the resources page shows you what licenses you have. When required for diagnostics escalation, SSA is able to take a snap shot image of the IP Office system s status include a copy of its current configuration. Use of SSA requires an IP Office service user name and password that has been configured for System Status access in the IP Office s security settings.

18 Documentation CD The following CD s are provided with Avaya IP Office systems: Avaya IP Office IPO x.x Server Edition Avaya IP Office User Admin Set Copies of the documentation may also be downloaded from Avaya Support (

19 Avaya Website & Documentation Information to support the IP Office can be found on a number of Avaya and non-avaya web sites: Avaya Web Sites (require an Avaya login) Avaya Support ( Contains documentation and other support materials for Avaya products. Copies of the IP Office CD images are available from this site and updated core software files. Avaya IP Office Knowledge Base ( Access to an on-line regularly updated version of the IP Office Knowledge Base. Avaya University ( Access to the full range of Avaya training courses. Includes both on-line courses, course assessments and access to details of classroom based courses. Avaya Community ( This is the official discussion forum for Avaya product users.

20 Avaya Website & Documentation Other Non-Avaya Web Sites A number of third-party web forums exist that discuss IP Office. These can act as a useful source of information about how the IP Office is used. Some of these forums require you to be a member and to register. Tek-Tips ( IP Office Info ( Yahoo Groups ( PBX Tech ( Note: The above are not official Avaya forums and their content is not monitored or sanctioned by Avaya.

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23 Lesson 2 Communicating and Programming Lesson Objective: To become familiar with system access and basic programming concepts to include: Local System Access Remote System Access (RAS) Using the IP Office Manager Application Program Programming the IP Office System Avaya Website and Documentation

24 Local System Access Connecting to the IP Office On-site LAN and WAN connections on the back of the IP Office 500v2 Control Unit Setting a static IP on your laptop Use the same subnet addressing as the IP Office XX

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26 Default LAN IP Address Default WAN IP Address

27 Network subnet IP address Static IP address

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33 Local System Access Video

34 Remote System Access (RAS) Connecting to the IP Office from a remote location Using the RAS Extension Using a splitter for Laptop Modem connection Setting up the Dial Access connection on the Laptop

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46 Remote Access Video

47 Using the IP Office Manager Applications Install, Open and Using the following IP Office Manager Admin Suite Applications: Install the Admin Suite from IP Office Administrator Application CD Opening and Using the following Applications: - IP Office Manager - System Monitor - System Status - IP Office Knowledge Base

48 IP Office Admin Suite Supported on the following Windows Operating Systems - Windows XP pro - Windows Vista - Windows 7 & 8 - Windows Windows 2008 R2

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57 The Navigation Pane

58 The Group Pane

59 The Details Pane

60 The Error Pane

61 Using the IP Office Manager Application Program Video

62 IP Office Initial System Wide Programming Programming of the Initial System Settings: System Settings LAN1 & LAN2 (WAN port) Voic Telephony Other System Settings

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71 Lesson 3 Extension and User Data Lesson Objective: To become familiar with programming user and system data to include: Review Circuit Cards and Expansion Modules Identify Telephone Types System and Extension Programming User Data Using IP Office Manager Help and Documentation

72 Hardware Components Control Unit Cards IP500 Phone Base Card Adds Analog phone ports of either 2 or 8 with a maximum of 4 cards per control unit IP500 Digital Station Base Card Adds digital station ports with 8 digital station ports for Avaya digital phones and a maximum of 2 cards per Control Unit. NOTE: Both may be fitted with 1 trunk daughter card of any type for ports 9 to 12 base unit trunk connections.

73 Hardware Components Control Unit Cards ATM Combination Card Adds a combination of 6 digital, 2 analog 10 voice compression channels and either 4 analog or 4 BRI channels (2 ports) The trunk daughter card is pre-installed and cannot be removed or replaced with another card type. Maximum cards per Control Unit is 2. Daughter Card Base Card

74 Hardware Components Control Unit Cards TCM8 Digital Station Base Card Adds TCM RJ45 extension ports providing 8 TCM digital ports with a maximum of 4 cards per unit. Connects Avaya 4100, 7400, M-Series and T- Series phones. May be fitted with 1 trunk daughter card of any type for ports 9 to 12 for base unit trunk connections.

75 Hardware Components Control Unit Cards IP500 Analog Trunk Daughter Card IP500 Analog Trunk Daughter Card May be added to an IP500 base card to provide 4-loop start analog trunks with a maximum of 4 cards per control unit. May not be used on IP500 Legacy Carrier card and 4-Port Expansion card. Base Card

76 Hardware Components Control Unit Cards IP500 PRI Universal Trunk Daughter Card May be added to an IP500 base card to providing 2 PRI trunk connections with 4 maximum cards for Essential Edition and only 1 single card in other editions. May not be used with IP500 Legacy Carrier card and IP500 4-Port Expansion card. Trunk ports are 9 & 10 of the host IP base card with ports 11 & 12 used as test points. IP500 PRI Universal Trunk Daughter Card

77 Hardware Components Expansion Modules External Expansion Modules Add additional ports to IP Office systems. The number supported depends on control unit type (i.e..) Essential Edition supports 8 or 12 if the control unit has a 4 port expansion card. Can be free-standing, stacked on other IP Office modules, rack mounted or wall mounted. IP500 System with External Expansion Module

78 Hardware Components Expansion Modules IP500 Phone Modules Adds additional Analog ports with 16 & 30 port options. RJ45 type connections to the Expansion port on an IP Office control unit and for connections to analog phones. IP500 Analog Trunk 16 Adds up to 16 ANALOG trunks for loop and ground start trunks. RJ45 type connections for the Expansion port and for connections to analog trunks

79 Hardware Components Expansion Modules IP500 Digital Station 16/30 Adds additional digital ports for Avaya phones with 16 & 30 port options referred to as the IP500 Digital Station 16 & IP500 Digital Station 30. RJ45 type connections for the Expansion port on an IP Office control unit and for digital phones.

80 Hardware Components Expansion Modules Digital Station 16A/30A Adds additional ports for Avaya digital (non-ip) extensions for Norstar or BCM Legacy 7000 series phones with 16 & 30 port options. RJ45 connection for the Expansion port on an IP Office control unit. Uses RJ21 connections for cables to cross connect field

81 IP Office Telephone types The following phones may be used with IP Office: 1400 Series Digital Phones 1600 Series IP Phones 9500 Series Digital Phones 9600 Series IP Phones M & T 7000 Series Digital Phones

82 1400 SERIES DIGITAL TELEPHONES 32 Button Expansion Module

83 1600 SERIES IP TELEPHONES

84 9500 SERIES DIGITAL TELEPHONES

85 96X1 SERIES IP TELEPHONES: FAMILY 9611G G 9641G 24 Button Module

86 LEGACY PHONES

87 System and Extension Data System Settings Tabs System LAN 1 & LAN 2 Voic Telephony Extension Settings Group pane setup Extension Programming

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89 Enter the System Name and Locale

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101 Click on the Help button for further information

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110 System and Extension Programming Video

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121 Select the Menu item to be programmed

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124 User Data Video

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