Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting

Size: px
Start display at page:

Download "Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting"

Transcription

1 ISI SOLUTIONS WHITE PAPER Optimizing the Avaya Communications Architecture: Calculating SIP Bandwidth With Infortel Select 9.0 Reporting By: Mitchell Weiss Director of Product Strategy ISI Telemanagement Solutions, Inc. At A Glance: Many of your customers today are using traditional communications architectures a wide variety of individual PBXs and key systems connected individually to the PSTN by a combination of T1 and POTS. As an Avaya distributor, you are likely working hard to move these customers to a new architecture using Avaya Aura. Avaya Aura is the key enabler to let companies move to the new architecture. ISI Telemanagement Solutions, Inc Perimeter Dr., Suite 200, Schaumburg, IL This document is provided as-is. Information and view expressed in this document may change without notice. 0061R

2 The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBXs and key systems connected individually to the PSTN by a combination of T1 and POTS. As an Avaya distributor, you are likely working hard to move these customers to a new architecture using Avaya Aura. Avaya Aura is the key enabler to let companies move to the new architecture. As beneficial as the New Architecture shown above can be, few companies, especially the largest, can move there in one step. Instead, a series of smaller steps will be taken. Steps can include: 1. Connect individual offices to local SIP gateways. 2. Deploy Aura Session Manager in front of existing headquarters and branch telephone systems 3. Route inter-office call on-net over corporate WAN. 4. Start moving to centralized model by eliminating local egress and moving calls to centralized facilities. 5. Finally, eliminate local hardware by moving to a centralized SIP architecture with survivable remote sites. For large enterprises, this can be a multi-year project. This project, however, provides tremendous opportunities in terms of products and services for the Avaya partner. As the trusted advisor, your customers look to you to help in this deployment. Throughout the deployment you and your customers need tools to help engineer each phase of the process. ISI Telemanagement Solutions provides such tools. SIP New Challenges in Traffic Engineering In the past, well worn methods of traffic engineering were used to plan voice networks. Calculations such as Erlang B and Erlang C ruled the day. Since T1s were used, companies typically added circuits in blocks of 24. SIP changes all this. The key metric of SIP traffic engineering is the number of concurrent calls needed. This not only equates to the way the service providers bill for PSTN SIP circuits, it relates directly to bandwidth required. To properly engineer the network at each phase of the deployment, you need to calculate the number of concurrent voice channels needed. These calculations must be made for both on-net and PSTN calling. Many companies simplify this by guessing. For example, if a location had four POTS lines, they simply assume they will need four SIP circuits from their service provider. This can 2

3 be a costly mistake. It does not take into account: 1. How many actual concurrent calls are required at busy hour? 2. How much of the existing traffic on the PSTN lines will go over the WAN and become on-net traffic? 3. How much actual internet bandwidth will be required? The only way to avoid costly mistakes is to use actual data from a company s actual calling patterns. Rules of Thumb can be costly! Infortel Select from ISI Telemanagement Solutions is the ideal tool to help both the vendor and the company make these calculations. How does Infortel Select Help the Deployment? At each step of the deployment, your customer can use Infortel Select to calculate the key metric of concurrent calls. Using Infortel Select, you can calculate the number of concurrent calls needed in each model and also calculate the bandwidth requirements. Below, we will take you through a case study that illustrates how Infortel Select can be used in this process. Step 1 Deploy SIP Trunking at Each Location Imagine an enterprise with fully decentralized telephony architecture. Each remote has legacy stand-alone systems serviced by T1 or POTS lines. The first step of the evolution is to deploy SIP trunking at each location. Since you have not yet deployed an enterprise MPLS network capable of handling global voice, you are not ready to move towards the next steps. Your project needs to show a quick ROI to be funded. Local SIP trunking is the way to provide the ROI. The question is, however, how do you size the SIP trunks at each location to carry the traffic? Using Infortel Select, you can easily answer this question. Not only can you answer the question, you can provide hard ROI calculations using real traffic patterns. Infortel Select will collect data from each legacy PBX at each location. Then, using our reports specifically tailored to SIP trunking, you can calculate exactly how many SIP trunks to deploy at each location. As you can see in the example below, Infortel Select quickly identifies the number of concurrent calls at each location. Step 2 Deploy Avaya Aura for On-net Calling The next step is to determine the real savings that can be had from deploying a centralized Avaya Aura system for handling interoffice communications. In order to calculate the savings, you need to be able to determine the calling volume between offices. Not only do you need to understand the volume, you need to understand the number of concurrent calls at the busy hour. Once you have this information, you can easily determine the bandwidth required to handle these calls. In this case, you will run a series of reports: 3

4 1. For each location, calculate the potential on-net outbound calling. This will tell you the outbound concurrent calls from that location. 2. For each location, calculate the number of calls from other locations that will be coming in. This will tell you the number of inbound concurrent calls. 3. For all locations, calculate the number of potential on-net calls. This will let you calculate the total MPLS bandwidth required. Note: Based on the need for 1021 concurrent calls at busy hour, we can easily determine that our total bandwidth will be 25405kbps using a G.729 codec. 1 Step 3 Realize Additional Savings with Global Tail-End-Hop-Off If you are a global enterprise, you can realize additional savings through tail-end-hop-off routing. As with step two, you can use Infortel Select to calculate bandwidth requirements and also actual savings. For example, if you have a remote office in London, you can easily calculate the cost of calling to the United Kingdom from non-uk locations. By sending those costs on-net to the UK office, you can realize significant savings. Step 4 Continue to Optimize Your Infrastructure Even though you may have fully completed your transition to a new architecture, you job is not done. Change is a fact of life in today s business environment. Head-count is increased or decreased on a regular basis and offices are added and eliminated. New acquisitions change things as well. Through all this, calling patterns and volumes continually change. Through continued use of Infortel Select, you can stay on top of the changes to ensure that your voice network is optimized for the best performance at the lowest cost. 1. There are many bandwidth calculators on the net. For example, we used the calculator at for this calculation. 4

5 About Infortel Select Infortel Select provides for automated collection of raw call detail records (CDR) from one or many telephone systems, wireless carriers and calling card vendors, enabling consolidated reporting and management of all telecom expenses through a single application. Call processing determines call destination, jurisdiction and accurate cost for each call record according to published tariffs and user- defined preferences. A variety of integrated reporting tools produce and deliver telecom management reports to satisfy each of the traditional call accounting needs: Usage-based allocation of variable and fixed telecommunications expenses Identification of potential abuse or misuse Analysis of employee productivity Analysis of traffic and trunk utilization for troubleshooting and facility planning Investigation of corporate security concerns Permanent and historical archive of call detail records Central to the flexibility of Infortel Select, is its architecture. The Infortel Select solution is comprised of several functional modules that work in concert to deliver desired functionality: Permanent and historical archive of call detail records Control Center Dashboard Users can define their own home page with desired summary gates Directory Maintenance of the extension/user/department database Trunk Administration Maintenance of trunk facility inventory Call Exploration Web browser-based drill-down utility for call investigation Report Designer Publisher Powerful report designer and publisher for creation and dissemination of reports Call Pricing Set-up and maintenance of how calls should be costed Process Scheduler Orchestrates sequence and timing of all applications processes Collection of raw call records from a customer-premise telephone system is accomplished through one of several methods, based upon the type of CDR interface supported by the manufacturer of the telephone system. In the case of a conventional PBX or key system, a buffer box (industry-standard pollable collection device) is connected to the phone system CDR port for local collection. Infortel Select retrieves data from the buffer box on a regularly scheduled basis via a dial-up or IP network connection. In a Voice over IP (VoIP) environment, Infortel Select supports a variety of manufacturer-specific collection methods utilizing IP connectivity through the LAN/WAN. ISI maintains CDR compatibility with all popular telephone systems capable of generating call detail records to ensure that Infortel Select may be used in any telecom environment, even a multi-site environment with a mixture of equipment from various manufacturers. Infortel Select employs very flexible call costing utilities to accommodate virtually any customer objective. One may choose to apply rates from approximately 100 published tariffs representing most local and long distance vendors. Calls may also be costed based upon mark-up or discount of the published tariffs. Infortel Select also supports custom costing that allows creation of a userdefined or negotiated rate plan based upon pricing instructions for each call type. Common to all rate plans are regular rate table updates to ensure that changes or additions to country codes, area codes and exchanges are recognized for accurate resolution of call jurisdiction and destination city/state. Deployment Options Onsite Deployment Infortel Select Onsite Call Accounting configurations utilize a dedicated customer-provided workstation or server platform and 5

6 customer ownership of the software license. These configurations offer maximum customer control of the call accounting environment, as the customer is responsible for all aspects of product administration. Onsite configurations support real-time processing of call activity. With an on-site deployment, the end-user customer provides all hardware while ISI provides its professional installation and training. Infortel Select on-site deployments are available regardless of the size of your organization ranging from a single location with hundreds of end-points to global organizations with thousands of locations and hundreds of thousands of end-points. Outsourced Deployment Infortel Select Advantage is a comprehensive call accounting solution deployed in a fully outsourced manner. ISI provides any necessary onsite data collection equipment, provides and hosts all data center hardware and software used for polling, processing, secure storage and reporting of call activity. Experienced ISI staff are responsible for most administrative functions including management of data collection, trunk inventory updates, call costing and rate table updates, call processing, server support and data back-up. ISI also assumes primary responsibility for configuration, scheduling, production and distribution of pre-selected scheduled reports. The result is a turnkey call accounting solution with very limited demand on customer resources. Customer access is provided via the Internet using a secure web browser. To supplement the scheduled reports generated and distributed by ISI, authorized end-users may run a variety of ad-hoc reports and search for specific call activity through Infortel Select s two web-based reporting modules: Call Exploration and General Reports. Review and maintenance of the extension/user/ department database may be accomplished through customer access to Infortel Select s Directory database module, or an automated database update process may be created based upon a customer-provided database source. An assigned Customer Account Manager (CAM) assumes responsibility for management of the account from implementation through ongoing monthly reporting. The CAM consults with the customer to understand objectives and preferences, assists the customer in gathering necessary information, configures the account, provides end-user training, checks monthly reports to ensure they are timely and accurate, and serves as the single point of contact for all ongoing support needs. About ISI ISI Telemanagement Solutions, Inc. is a full-service telecom solutions company. We offer software and consulting services that help you manage your costs, improve your productivity and increase your revenue. With our consulting arm for progressive telecom consulting services, we exemplify a 30-year commitment to superior products and services. More than 3,000 customers count on us to offer exceptional customer service and supply the solutions that will help them gain control of their telecommunications spend. ISI s products are used by law firms, accounting firms, universities and other higher education facilities, hospitality properties, government agencies, medical facilities, as well as thousands of commercial companies. ISI has won numerous awards including: For more information on ISI Telemanagement Solutions contact your ISI sales representative or visit us at. 6

7 DISCLAIMER This document is provided as-is. Information and views expressed in this document, including URL and other Internet Web site references, may change without notice. You bear the risk of using it. Some examples depicted herein are provided for illustration only and are fictitious. No real association or connection is intended or should be inferred. This document does not provide you with any legal rights to any intellectual property in any ISI product. You may copy and use this document for your internal, reference purposes. Copyright 2015 ISI Telemanagement Solutions, Inc. All rights reserved. 7

ISI Unified Communications Intelligence Tools: Infortel Select and Microsoft Lync : Driving ROI From Your Lync Investment

ISI Unified Communications Intelligence Tools: Infortel Select and Microsoft Lync : Driving ROI From Your Lync Investment ISI SOLUTIONS WHITE PAPER ISI Unified Communications Intelligence Tools: Infortel Select and Microsoft Lync : Driving ROI From Your Lync Investment By: Mitchell Weiss Director of Product Strategy ISI Telemanagement

More information

Allstream Converged IP Telephony

Allstream Converged IP Telephony Allstream Converged IP Telephony SIP Trunking Solution An Allstream White Paper 1 Table of contents Introduction 1 Traditional trunking: a quick overview 1 SIP trunking: a quick overview 1 Why SIP trunking?

More information

SIP Trunking DEEP DIVE: The Service Provider

SIP Trunking DEEP DIVE: The Service Provider SIP Trunking DEEP DIVE: The Service Provider Larry Keefer, AT&T Consulting UC Practice Director August 12, 2014 2014 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T

More information

Utilizing LDAP for User Profile and Corporate Structure Integration

Utilizing LDAP for User Profile and Corporate Structure Integration ISI SOLUTIONS WHITE PAPER Utilizing LDAP for User Profile and Corporate Structure Integration By: Mitchell Weiss Director of Product Strategy ISI Telemanagement Solutions, Inc. At A Glance: In cases where

More information

Contents. Specialty Answering Service. All rights reserved.

Contents. Specialty Answering Service. All rights reserved. Contents 1 Introduction... 2 2 PBX... 3 3 IP PBX... 4 3.1 How It Works... 4 3.2 Functions of IP PBX... 5 3.3 Benefits of IP PBX... 5 4 Evolution of IP PBX... 6 4.1 Fuelling Factors... 6 4.1.1 Demands from

More information

Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary. About this document

Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary. About this document Fax over IP Contents Introduction Why Fax over IP? How Real-time Fax over IP works Implementation with MessagePlus/Open Summary About this document This document describes how Fax over IP works in general

More information

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS ANSWER THE CALL TO KEEP COSTS DOWN CONTENTS YOUR VOICE SERVICES NEED TO KEEP UP WITH YOUR BUSINESS 01 EVOLVING AT A PACE THAT SUITS YOU 02 OUTBOUND VOICE SOLUTIONS

More information

AT&T IP Flexible Reach Service

AT&T IP Flexible Reach Service I. Service Overview II. Service Components, standard and options I. Service Overview AT&T s Business Voice over IP ( AT&T BVoIP ) portfolio of services enable the transmission of voice telephone calls

More information

Open Text Fax Gateway Specifications and Implementation Scenarios

Open Text Fax Gateway Specifications and Implementation Scenarios Open Text Fax Gateway Specifications and Implementation Scenarios Open Text Fax and Document Distribution Group March 2010 Introduction Open Text Fax Gateways simplify Fax over IP (FoIP) implementations

More information

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service

NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service NEWT Managed PBX A Secure VoIP Architecture Providing Carrier Grade Service This document describes the benefits of the NEWT Digital PBX solution with respect to features, hardware partners, architecture,

More information

Is SIP Trunking on Your Horizon? Sue Bradshaw, Technology Writer

Is SIP Trunking on Your Horizon? Sue Bradshaw, Technology Writer White Paper Is SIP Trunking on Your Horizon? Sue Bradshaw, Technology Writer This white paper from Integrated Research discusses how understanding your call flows, PSTN trunk capacity and usage today will

More information

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008

SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 SIP Trunking: Evolution and Position in the Market Today VoiceCon, November 2008 Alla Reznik Director of Marketing Global VoIP Services GLOBAL CAPABILITY. PERSONAL ACCOUNTABILITY. 2008 Verizon. All Rights

More information

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce

The Benefits of Hosted VoIP Phone Service for a Distributed Workforce The Benefits of Hosted VoIP Phone Service for a Distributed Workforce Addressing the challenges of a decentralized telecommunications network The Benefits of Hosted VoIP Phone Service for a Distributed

More information

Designed For Market Requirements

Designed For Market Requirements Enterprise SIP Designed For Market Requirements Enterprises can combine XO Enterprise SIP with ANY MPLS IP-VPN or Data Network (even from another carrier) for an all-in-one, multi-site IP communications

More information

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line

More information

SITEL Voice Architecture

SITEL Voice Architecture SITEL Voice Architecture www.sitel.com SIP Voice Architecture: What is it? And how contact center operators can save money using it. By: Kevin Weier, Director, Global Voice Infrastructure and Architecture,

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

Is SIP Trunking on Your Horizon?

Is SIP Trunking on Your Horizon? White Paper Is SIP Trunking on Your Horizon? Sue Bradshaw, Technology Writer This white paper from Integrated Research discusses how understanding your call flows, PSTN trunk capacity and usage today will

More information

IP-PBX for Small to Large Enterprises

IP-PBX for Small to Large Enterprises IP-PBX for Small to Large Enterprises WHITE PAPER May 2011 Contents Executive Summary Pg.1 IP Telephony An Overview Pg. 2 Matrix IP-PBX solution for Small to Large Enterprises Pg. 4 Benefits of IP-Telephony

More information

NEC Contact Centres (Genesys)

NEC Contact Centres (Genesys) Customisable and scalable solutions with enhanced functionality NEC Contact Centres (Genesys) On-premise or Cloud Solutions NEC Australia nec.com.au NEC supports more than 10,000 Genesys-based agent seats

More information

Sample Reports - Version 9.0 Business Intelligence & Unified Communications Reporting

Sample Reports - Version 9.0 Business Intelligence & Unified Communications Reporting Sample Reports - Version 9.0 Business Intelligence & Unified Communications Reporting All information in this document is based upon product specifications available at the time of printing. ISI Telemanagement

More information

MARKET BRIEF Plug and Play: Managed IP Telephony

MARKET BRIEF Plug and Play: Managed IP Telephony MARKET BRIEF Plug and Play: Managed IP Telephony Sponsored by: NEC William Stofega September 2006 IP TELEPHONY: BENEFITS AND CHALLENGES Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200

More information

WHITE PAPER. Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways

WHITE PAPER. Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways WHITE PAPER Enterprise Applications, Features and Benefits of Sangoma Vega Media Gateways Table of Contents Overview...3 Applications...4 Branch Offices...4 SIP Trunk Termination...6 PSTN Trunking Termination...7

More information

SIP as an Enabling Technology

SIP as an Enabling Technology SIP as an Enabling Technology Michael Taylor Chief Technology Officer 973.359.8516 MTaylor@spscom.com Jeffery Bryce Manager Sales Engineering 917.825.9700 Jeffery.Bryce@level3.com Agenda Acceptance of

More information

Secure VoIP for optimal business communication

Secure VoIP for optimal business communication White Paper Secure VoIP for optimal business communication Learn how to create a secure environment for real-time audio, video and data communication over IP based networks. Andreas Åsander Manager, Product

More information

IP Telephony Deployment Models

IP Telephony Deployment Models CHAPTER 2 Sections in this chapter address the following topics: Single Site, page 2-1 Multisite Implementation with Distributed Call Processing, page 2-3 Design Considerations for Section 508 Conformance,

More information

Contact Center on Demand

Contact Center on Demand Contact Center on Demand Benefits Contact Center on Demand is a comprehensive, next-generation virtual contact center that allows you to: Manage end-to-end customer support and outreach services Interact

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

Cloud Communications for the Enterprise. www.smoothstone.com

Cloud Communications for the Enterprise. www.smoothstone.com Cloud Communications for the Enterprise Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions

More information

Enterprise Managed PBX Telephony

Enterprise Managed PBX Telephony Office of Information Technology Services Service Level Agreement Enterprise Managed PBX Telephony December 17, 2013 v2.1 Service Description Enterprise Managed PBX Telephony Service Description The Enterprise

More information

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week

IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week Course Title: No. of Hours: IP Implementation in Private Branch Exchanges From 9:30 a.m until 4:30 p.m (7 hrs./day) 5 days / week 1 Course Duration: 3 Months (12weeks) No. Of Hours: 7 Hrs./Day- 5 days/week.

More information

With 360 Cloud VoIP, your company will benefit from more advanced features:

With 360 Cloud VoIP, your company will benefit from more advanced features: Voice over IP (VoIP) has emerged as the new leader in cost-effective standards based communications. 360 Cloud VoIP enables customers have the benefits of an Enterprise PBX for a fraction of the cost of

More information

How SIP for Enterprise Powers Unified Communications

How SIP for Enterprise Powers Unified Communications How SIP for Enterprise Powers Unified Communications Written by Steven Shepard, President, Shepard Communications Group, LLC xo.com How SIP for Enterprise Powers Unified Communications AUTHORED BY: Steve

More information

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice...

Toll-bypass Long Distance Calling... 1. What Is VOIP?... 2. Immediate Cost Savings... 3. Applications... 3. Business Quality Voice... telephony internet access remote access modems Content Toll-bypass Long Distance Calling... 1 What Is VOIP?... 2 That Was Then... This is Now... Immediate Cost Savings... 3 Applications... 3 Office-to-office

More information

20,000+ installations in more than 45 countries together with. large and growing worldwide customer base guarantee

20,000+ installations in more than 45 countries together with. large and growing worldwide customer base guarantee Unified Communications Reporting Solution 20,000+ installations in more than 45 countries together with large and growing worldwide customer base guarantee MIND PhonEX ONE as the best choice for your business

More information

XO Communications is one of the only carriers to offer this combination of services in one affordable package for businesses

XO Communications is one of the only carriers to offer this combination of services in one affordable package for businesses XO IP FLEX with VPN Overview Comprehensive communications solution for multi-location businesses with many smaller locations Combines all the benefits of Voice over IP (VoIP) with secure, any-to-any connectivity

More information

SPRINT SIP TRUNKING SERVICE PRODUCT ANNEX

SPRINT SIP TRUNKING SERVICE PRODUCT ANNEX SPRINT SIP TRUNKING SERVICE PRODUCT ANNEX The following terms and conditions in this Sprint SIP Trunking Service Product Annex ( Annex ), together with the applicable Sprint service agreement ( Agreement

More information

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks)

2- Technical Training (9 weeks) 3- Applied Project (3 weeks) 4- On Job Training (OJT) (4 weeks) Course Title: Prerequisites: Training Program (5 months) IP Implementation in Private Branch Exchanges Must fresh graduates Communication/Electronics Engineers" 1- Soft Skills Training (4 weeks) 1. Communication

More information

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies

Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP. Michael Harris Kinetic Strategies Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Michael Harris Kinetic Strategies 1 Voice Trunking in an IP World: Charting a Practical Path for PRI and SIP Information technology

More information

www.atcomm.com Call Accounting Made Simple

www.atcomm.com Call Accounting Made Simple www.atcomm.com Call Accounting Made Simple ADDRESSING PBX/IP-PBX MANUFACTURED PRODUCT CHALLENGES TODAY TABLE OF CONTENTS 1. Executive Summary...3 2. Where The Problems Exist...4-5 3. Additional Problems...6-8

More information

GARTNER REPORT: SIP TRUNKING

GARTNER REPORT: SIP TRUNKING GARTNER REPORT: SIP TRUNKING SIP Trunking Slashes U.S. Telecom Expenses by Up to 50%. SUMMARY Network architects and procurement managers can leverage SIP trunking services to slash enterprise telecom

More information

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Application Notes. Introduction. Contents. Managing IP Centrex & Hosted PBX Services. Series. VoIP Performance Management. Overview.

Application Notes. Introduction. Contents. Managing IP Centrex & Hosted PBX Services. Series. VoIP Performance Management. Overview. Title Series Managing IP Centrex & Hosted PBX Services Date July 2004 VoIP Performance Management Contents Introduction... 1 Quality Management & IP Centrex Service... 2 The New VoIP Performance Management

More information

Peer-to-Peer SIP Mode with FXS and FXO Gateways

Peer-to-Peer SIP Mode with FXS and FXO Gateways Peer-to-Peer SIP Mode with FXS and FXO Gateways New Rock s SIP based VoIP gateways with FXS and FXO ports support peer-to-peer mode which has many applications in deploying enterprise multi-site telephone

More information

SIP Trunking: The New Normal in the Cloud Era

SIP Trunking: The New Normal in the Cloud Era SIP Trunking: The New Normal in the Cloud Era Executive Summary As IP and VoIP technologies continue to mature and the thirst for cloud services escalates, the SIP Trunking market is growing rapidly, driven

More information

VoIP in the Enterprise

VoIP in the Enterprise VoIP in the Enterprise Date: March. 2005 Author: Sonia Hanson Version: 1.1 1 1 Background Voice over IP In the late 1990s Voice over IP (VoIP) was seen as a disruptive new technology that had the potential

More information

ComUnity. Move your organization s telephony from servers to service

ComUnity. Move your organization s telephony from servers to service ComUnity Move your organization s telephony from servers to service ComUnity brings you Telephony over IP, delivered in the cloud. You reduce costs and infrastructure, but improve communication throughout

More information

SIP Trunking Deployment Models: Choose the One That Is Right for Your Company

SIP Trunking Deployment Models: Choose the One That Is Right for Your Company SIP Trunking Deployment Models: Choose the One That Is Right for Your Company SIP Trunking Deployment Models: Executive Summary Transitioning to Session Initiation Protocol (SIP) trunking is a strategic

More information

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved. Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services

More information

Any to Any Connectivity Transparent Deployment Site Survivability

Any to Any Connectivity Transparent Deployment Site Survivability Any to Any Connectivity Transparent Deployment Site Survivability The Performance You Want. The Installation Simplicity You Expect. Quintumʼs innovative solutions are The Perfect Fit for Enterprise& Service

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications

Best Effort gets Better with MPLS. Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications Best Effort gets Better with MPLS Superior network flexibility and resiliency at a lower cost with support for voice, video and future applications A White Paper on Multiprotocol Label Switching October,

More information

Small Business Phone System Solutions HOSTED PBX OVERVIEW

Small Business Phone System Solutions HOSTED PBX OVERVIEW Small Business Phone System Solutions HOSTED PBX OVERVIEW ABOUT VOXOX Voxox is an innovator in cloudbased unified communications a n d V o I P s o l u t i o n s f o r c o n s u m e r, b u s i n e s s a

More information

Voice Over IP is it hype or can it work for me? By American Business Communication Inc.

Voice Over IP is it hype or can it work for me? By American Business Communication Inc. Voice Over IP is it hype or can it work for me? By American Business Communication Inc. In the world of telecom, it seems like everywhere you turn there is a buzz about Voice over IP (VoIP). Hardly a day

More information

Best Practices for deploying unified communications together with SIP trunking connectivity

Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper 1 Table of contents Correct identification and maximization

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

Avaya Aura Session Manager

Avaya Aura Session Manager Avaya Aura Session Manager Avaya Aura Session Manager is the core of Avaya s revolutionary Session Initiated Protocol (SIP) based cloud computing architecture. The Session Manager platform makes it possible

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

The Business Value of Call Accounting

The Business Value of Call Accounting WHITE PAPER The Business Value of Call Accounting How Call Accounting Software Helps Reduce Business Expenses and Improve Productivity Introduction Call accounting software has been available for more

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise

Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise Communications Transformations 2: Steps to Integrate SIP Trunk into the Enterprise The Changing Landscape IP-based unified communications is widely deployed in enterprise networks, both for internal calling

More information

State Government Improves Delivery of Services to Agencies

State Government Improves Delivery of Services to Agencies Customer Case Study State Government Improves Delivery of Services to Agencies The State of Oregon has undertaken a major consolidation of its information infrastructure using Cisco Integrated Services

More information

SIP Trunking with Microsoft Office Communication Server 2007 R2

SIP Trunking with Microsoft Office Communication Server 2007 R2 SIP Trunking with Microsoft Office Communication Server 2007 R2 A Dell Technical White Paper By Farrukh Noman Dell Product Group - Enterprise THIS WHITE PAPER IS FOR INFORMATIONAL PURPOSES ONLY, AND MAY

More information

N3 Programme. N3 Voice Services

N3 Programme. N3 Voice Services N3 Programme N3 Voice Services There are now in excess of 30,000 NHS connections on N3, which provide a highquality, fully-managed IP infrastructure. The N3 network supports data applications, voice and

More information

OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server. Quick Start Guide

OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server. Quick Start Guide OfficeMaster Gate (Virtual) Enterprise Session Border Controller for Microsoft Lync Server Quick Start Guide October 2013 Copyright and Legal Notice. All rights reserved. No part of this document may be

More information

PBX Fundamentals. Course Description. Students Will Learn. Target Audience. Understanding

PBX Fundamentals. Course Description. Students Will Learn. Target Audience. Understanding Understanding Course Description This course provides a practical and in-depth foundation on Private Branch Exchange (PBX) or a Private Automatic Branch Exchange (PABX - which is out of fashion since all

More information

Return on Investment With Voice Over IP Linda Mills Vice President, Voice Applications MCI

Return on Investment With Voice Over IP Linda Mills Vice President, Voice Applications MCI Return on Investment With Voice Over IP Linda Mills Vice President, Voice Applications MCI EV9250. 05/04 What s Driving Adoption of Convergence? Financial benefits: > Reduced up-front and recurring costs

More information

Voice over IP Basics for IT Technicians

Voice over IP Basics for IT Technicians Voice over IP Basics for IT Technicians White Paper Executive summary The IP phone is coming or has arrived on desk near you. The IP phone is not a PC, but does have a number of hardware and software elements

More information

VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise

VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise VoIP Virtual Private Networks: Bringing the Benefits of Convergence to the Enterprise By Robert VanSickle Vice President Sales, Americas Region & Worldwide Sales Strategy VocalTec Communications www.vocaltec.com

More information

Sprint s Partner Interexchange Network (PIN) A New Approach to Scalable Voice Peering

Sprint s Partner Interexchange Network (PIN) A New Approach to Scalable Voice Peering Sprint s Partner Interexchange Network (PIN) A New Approach to Scalable Voice Peering Sprint Wholesale White Paper October, 2009 Executive Overview has caused Sprint to develop a a larger community of

More information

Product Release Notes

Product Release Notes Prognosis VoIP Monitor Important Notices Copyright Copyright 2013 - Integrated Research Limited (ABN 76 003 588 449). All rights reserved. The information contained in this Prognosis guide is protected

More information

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise

Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Alcatel-Lucent VitalSuite Performance Management Software for the Enterprise Monitor, measure and enhance delivery of carrier-class business services across your multi-vendor, multi-service infrastructure

More information

Understanding the Benefits of Unified Communications

Understanding the Benefits of Unified Communications Understanding the Benefits of Unified Communications Overview Increasing operating efficiencies is more important than ever in today s business. Competitive pressures force organizations to improve processes

More information

Advanced Messaging: Five Key Components of Converged Telephony

Advanced Messaging: Five Key Components of Converged Telephony Adomo White Paper Advanced Messaging: Five Key Components of Converged Telephony Legacy voicemail systems were built with system reliability and enterprise-grade voice response times. They were robust,

More information

WHEN THE CUSTOMER CALLS...

WHEN THE CUSTOMER CALLS... OVERVIEW OPTUS INBOUND VOICE SOLUTIONS WHEN THE CUSTOMER CALLS... CONTENTS FIRST IMPRESSIONS COUNT 01 ADAPTABLE, FLEXIBLE, DYNAMIC 02 A QUICK SUMMARY OF INBOUND SOLUTIONS 04 MORE SERVICES TO CONSIDER 05

More information

North Central Texas Council of Governments Addendum RFP # NCT-2010-7 Issued April 09, 2010

North Central Texas Council of Governments Addendum RFP # NCT-2010-7 Issued April 09, 2010 North Central Texas Council of Governments Addendum RFP # NCT-2010-7 Issued April 09, 2010 Section #1 to RFP: # NCT-2010-7 Addendum RFP NCT # 2010-7 Questions & Answers 1. The following is assumed; please

More information

November 2013. The Business Value of SIP Trunking

November 2013. The Business Value of SIP Trunking November 2013 S P E C I A L R E P O R T The Business Value of SIP Trunking Table of Contents Introduction... 3 What Is SIP Trunking?... 3 What Is the Demand for SIP Trunking?... 5 How Does SIP Trunking

More information

Professional Services

Professional Services Professional Services convergence portfolio of services Introduction Today, the mission of the convergence team is to continually evaluate emerging technologies, evolve our skill sets and offerings, and

More information

SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX

SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX SPRINT NEXTEL HOSTED CONTACT CENTER PRODUCT ANNEX 1. The following terms and conditions in this Sprint Hosted Contact Center Product Annex ( Annex ), together with the Sprint Standard Terms and Conditions

More information

ETM System SIP Trunk Support Technical Discussion

ETM System SIP Trunk Support Technical Discussion ETM System SIP Trunk Support Technical Discussion Release 6.0 A product brief from SecureLogix Corporation Rev C SIP Trunk Support in the ETM System v6.0 Introduction Today s voice networks are rife with

More information

WhitePaper. The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity

WhitePaper. The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity The Business Value of Call Accounting Software How Call Accounting Helps Reduce Telecom Expenses and Improve Productivity WhitePaper We innovate. You benefit. The Business Value of Call Accounting Software

More information

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs.

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs. Virtual Private LAN Service (VPLS) A WAN that thinks it s a LAN. VPLS is a high security, low latency means to connect sites or services either point-to-point or as a mesh. We use Virtual Private LAN Service

More information

Sonus SBC 2000 Web Based Management

Sonus SBC 2000 Web Based Management Sonus SBC 2000 Web Based Management Sonus SBC 2000 Web Based Management Today IT organizations need a cost effective way of managing branch office appliances. The Sonus SBC 2000 web based management tool

More information

ehealth and VoIP Overview

ehealth and VoIP Overview ehealth and VoIP Overview Voice over IP (VoIP) configurations can be very complex. Your network could contain a variety of devices, applications, and configuration capabilities to support voice traffic.

More information

VoipNow Professional. Business Case for Service Providers

VoipNow Professional. Business Case for Service Providers VoipNow Professional on Service Provider Market http://www.4psa.com/ Copyrights Rack-Soft, Inc. 4PSA is a Registered Trademark of Rack-Soft, Inc. VoipNow Professional on Service Provider Market VoipNow

More information

clear cloud SOLUTIONS ACCESS SIP Trunks for Business Telephone Systems! UNISON Integrated SIP Trunks, Network, and Phones!

clear cloud SOLUTIONS ACCESS SIP Trunks for Business Telephone Systems! UNISON Integrated SIP Trunks, Network, and Phones! clear cloud SOLUTIONS ACCESS SIP Trunks for Business Telephone Systems! UNISON Integrated SIP Trunks, Network, and Phones! About Affiliated ComNet Since 1984, Affiliated Communications has been providing

More information

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT

VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT VOICE OVER IP THAT BOOSTS BUSINESS EFFICIENCY- TEN TIPS FOR GETTING IT RIGHT Voice Over IP that Boosts Business Efficiency Ten Tips for Getting It Right Business phone service with VoIP is the new face

More information

Business Value Drives VoIP and IP-Telephony Layering

Business Value Drives VoIP and IP-Telephony Layering Decision Framework, B. Elliot Research Note 16 July 2003 Business Value Drives VoIP and IP-Telephony Layering Enterprises must view IP telephony and voice over IP projects as functional layers composed

More information

Integrate VoIP with your existing network

Integrate VoIP with your existing network Integrate VoIP with your existing network As organisations increasingly recognise and require the benefits voice over Internet Protocol (VoIP) offers, they stop asking "Why?" and start asking "How?". A

More information

New Horizon Business VoIP Services

New Horizon Business VoIP Services New Horizon Business VoIP Services IP-based services are more than a view into the future. The power of VoIP is a bright reality of modern business. Let New Horizon chart your course. Voice over IP is

More information

Deploying, Configuring, and Administering Microsoft Lync Server 2010

Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: Deploying, Configuring, and Administering Microsoft Lync Server 2010 Page 1 of 9 Deploying, Configuring, and Administering Microsoft Lync Server 2010 Course 10533: 4 days; Instructor-Led

More information

Gateways and Their Roles

Gateways and Their Roles Gateways and Their Roles Understanding Gateways This topic describes the role of voice gateways and their application when connecting VoIP to traditional PSTN and telephony equipment. Analog vs. Digital

More information

MITEL. 5000 Communications Platform

MITEL. 5000 Communications Platform MITEL 5000 Communications Platform Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing

More information

SIP Trunking Is a Building Block of Unified Communications

SIP Trunking Is a Building Block of Unified Communications SIP Trunking Is a Building Block of Unified Communications by Zeus Kerravala August 2010 Executive Summary Organizations today are undergoing a major transformation to global, Anywhere Enterprises, and

More information

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com

VOIP THE ULTIMATE GUIDE VERSION 1.0. 9/23/2014 onevoiceinc.com VOIP THE ULTIMATE GUIDE VERSION 1.0 9/23/2014 onevoiceinc.com WHAT S IN THIS GUIDE? WHAT IS VOIP REQUIREMENTS OF A VOIP SYSTEM IMPLEMENTING A VOIP SYSTEM METHODS OF VOIP BENEFITS OF VOIP PROBLEMS OF VOIP

More information

Cirrus Convergent Billing & Customer Care Solution. Product White Paper

Cirrus Convergent Billing & Customer Care Solution. Product White Paper Cirrus Convergent Billing & Customer Care Solution Introduction PhoenixSoft s Cirrus Convergent Billing and Customer Care solution provides a host of benefits that separate it from the competition: Integration

More information

One Cloud Cisco UK Service Annex to the General Service Schedule BT reference number...

One Cloud Cisco UK Service Annex to the General Service Schedule BT reference number... DEFINITIONS The following definitions will apply in addition to those in the General Terms and Conditions and the General Service Schedule: Analogue Telephony Adapter IP Appearance IP Trunking Multi Site

More information

Enhancing VoIP with Voice Peering

Enhancing VoIP with Voice Peering Enhancing VoIP with Voice Peering The Voice Peering Fabric is a service of Stealth Communications. Jinci Liu, Stealth Communications, Inc. Published: July 2005 (last revised January 2006) Abstract From

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

Flexible, multi-site call accounting application CAAB XL. Functionality Overview. NEC Australia au.nec.com

Flexible, multi-site call accounting application CAAB XL. Functionality Overview. NEC Australia au.nec.com Flexible, multi-site call accounting application CAAB XL Functionality Overview NEC Australia au.nec.com Introduction CAAB XL is a flexible, multi-site Call Accounting application for Windows. It is designed

More information