Key Drivers of Hosted Voip

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1 Key Drivers of Hosted Voip

2 CONTENTS Overview Capital Cost savings: Stress free implementation:... 4 Lower phone bills:... 4 Easily set up remote workers:... 5 No busy signals:... 5 Save on long distance charges between locations:... 5 Zero on-premise phone management:... 5 All-inclusive support:... 5 Security and call confidentiality: Built-in redundancy: Additonal Resources: Top questions to ask before signing a Hosted VOIP provider (PDF)...6 About Epik... 6 Key Drivers of Hosted VOIP 2

3 OVERVIEW Overview Telecommunications has become an integral part of every growing business. It is now performing in more and more ways as companies and people increasingly connect and share information. And depending on their needs, businesses choose between two technologies as their telephony backbone the long established traditional phone system (Plain Old Telephone System, or POTS) or the modern VOIP phone system (Voice over Internet Protocol). Traditional Phones or POTS rely on circuits switched by PBX (Private Branch Exchange) equipment and phone lines connected to the Public Switched Telephone Network (PSTN). VOIP Phone Systems bypasses the traditional phone lines transmitting and receiving voice over the Internet. It converts voice into data packets and allows phone calls to be made through an Internet Protocol (IP) on a standard broadband connection. It can also access the PSTN network for phone calls to land lines, just as a POTS would. Depending on their priorities, VOIP customers then have two routes to take: 1. To purchase and install an IP PBX system themselves or have a Value Added Reseller (VAR) install it for them. These are commonly known as Self -Managed or On-Premise Phone systems. 2. To sign up for a cloud based Communication as a Service (CaaS) where the provider offers full voice infrastructure on their data network. This fast gaining model is popularly known as Managed or Hosted VOIP Service. Key Drivers of Hosted VOIP 3

4 CAPITAL COST SAVINGS Unlike on-premise IP PBX systems, CaaS systems do not require hardware or software maintenance contracts, or an IT team to monitor the system. For a low monthly fee the hosted provider will take all responsibilities for the company s phone management needs. Large organizations have been using VOIP for many years. Recently, small and medium sized companies have begun to take advantage of this big business technology. Today, the adoption of hosted VOIP is growing among SMBs due to its affordability and obvious gain in productivity, flexibility and lower phone bills. The list below outlines some of the most positive financial and operational advantages of hosted VOIP. Capital Cost savings: The cost of the phone system itself is eliminated since there is no purchase or installation of an on-site PBX hardware. Instead, hosted VOIP provides PBX intelligence over the Internet. Customers leverage a large phone system over a reliable IP network. The only equipment needed on site are VOIP phones and network equipment to accept the data connection. Stress free implementation: The hosted VOIP provider will take care of all planning and deployment. The equipment and programming of new VOIP phones are set up in advance. It is as easy as porting the phone numbers to the new VOIP network over the weekend. Lower phone bills: The advanced technology of hosted VOIP allows for a higher level of service without the high costs. Many premium features of traditional phones come included in the standard packages. This includes features like unlimited phone conferencing for a low monthly fee and extremely low long distance pricing. Increase, decrease, or move phone lines with ease: Control the amount of lines or extensions you have and where they are placed by using a web portal or calling the provider support. Change phone numbers, extensions and available lines all within a few minutes of an or phone call. Key Drivers of Hosted VOIP 4

5 EASILY SET UP REMOTE WORKERS Easily set up remote workers: All that is needed is an Internet connection to work remotely. Simply plug-and-go with an Ethernet powered VOIP phone or use one of the online web based soft phone features. Make and receive phone calls from the same phone number as a the office. No busy signals: Hosted VOIP provides features that allow you to reroute the call to an alternative number. That ensures call completion at all times. You could set up these features to work with your cell or home phone so no opportunities are missed. Save on long distance charges between locations: When a company s full voice services are on the same provider s infrastructure, long distance calls between company locations are completely eliminated. Zero on-premise phone management: Hosted VOIP provider s team becomes responsible for all telecom management. All-inclusive support: All modifications, software upgrades and troubleshooting is taken care of by the provider, hassle-free Security and call confidentiality: Hosted VOIP providers operate their own private network lines. These are set up with multiple security mitigation procedures in place. All phone calls are encrypted which provides higher levels of protection than traditional analog lines. Built-in redundancy: Hosted VOIP servers are built on industry standard scalable infrastructure technologies. This translates into reliability and higher voice quality services for customers. Key Drivers of Hosted VOIP 5

6 ADDITIONAL RESOURCES There are many motivations for companies to adopt hosted VOIP. When budgets are shrinking and resources are limited, hosted VOIP becomes a clear choice which offers a win-win strategy for sustainability and success. Additonal Resources: Is your business ready for Hosted VOIP? (PDF) Download your checklist Common issues of hosted VOIP (And how you can avoid them!) (PDF) An informative paper that explains typical complaints of VOIP users, causes and ways to prevent them. About Epik Epiknetworks is the industry leader in advanced data and communication services, offering turnkey solutions for almost a decade. Through centralized Hosted PBX and high-speed fiber-optic infrastructure epiknetworks provides companies of all sizes with highly customized telecommunications solutions that are both affordable and completely reliable. Many of these services were previously available only to large organizations. We take care of everything from the hardware and software, to ongoing maintenance. You will never worry about your voice services again. In addition to all the equipment, epiknetworks offers one easy-to-understand bill. Let us show you why over 800 smart companies have made the choice to use epiknetworks as their service provider. Feel free to call us at Epik sales consultants are standing by to help guide you to make the best possible decisions for all your telecommunication needs. epiknetworks.com Epik Networks Inc. Head Office 80 Bloor St West, Suite 503 Toronto, Ontario, M5S 2V1 Toll Free: Phone: Fax: Key Drivers of Hosted VOIP 6

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