Implementing Cisco Collaboration Applications **Part of the CCNP Collaboration certification track**

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1 Course: Duration: Price: $ 3, Learning Credits: 38 Certification: Implementing Cisco Collaboration Applications Implementing Cisco Collaboration Applications**Part of the CCNP Collaboration certification track** 5 Day Hands-On Lab & Lecture Course CCNP Collaboration Description: Implementing Cisco Unified Communications Applications (CAPPS) v1.0 prepares the learner for integrating Cisco Unity Connection, Cisco Unity Express, Cisco Unified IM and Presence, and video into a Collaboration deployment. It describes voice messaging deployment scenarios, Cisco Unified Presence features, and troubleshooting mechanisms as well as Cisco Unified IM and Presence and Cisco Jabber integration options with Cisco Unified Communications Manager Note: Students registering for this course will be receiving their course kit in a digital format. To be able to view your digital kit you will need to bring a laptop PC and/or a compatible ipad or Android tablet, the recommended system requirements and instructions to access the course kit content can be found at the following link: Digital Course Kit Requirements and Instructions Objective: Upon completing this course, the learner will be able to meet these overall objectives: Implement Cisco Unity Connection in a Cisco Unified Communications deployment Describe how to implement Cisco Unity Express in a Cisco Unified Communications Express deployment Implement Cisco Unified IM and Presence and Cisco Jabber Desktop and Mobile using BYOD Integrate Cisco VCS and Cisco TMS into a Cisco Collaboration deployment CAPPS v1.0 Page 1/14

2 Prerequisites: Implementing Cisco Collaboration Applications The knowledge that you should have before attending this course should include the following: Working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, switching and routing Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP Basics of digital interfaces, PSTN, and VoIP Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployments Who Should Attend: The primary target audiences for the course are: Network administrators and network engineers CCNP Collaboration candidates Secondary audiences are: Systems engineers CAPPS v1.0 Page 2/14

3 Outline: Module 1: Cisco Unity Connection Lesson 1: Designing and Deploying Cisco Unity Connection Physical Server Choices for Cisco Collaboration System Applications VMware vsphere ESXi Versions and Licensing Physical and Virtual Architecture Comparison Virtual Machine Encapsulation and Files Typical Versus Custom Virtual Machine Creation OVA Template for Cisco Unity Connection Resizing Virtual Machine Resources Shares and Reservations Virtual Switch and NIC Teaming Storage Overview Sizing and Scaling Cisco Unity Connection Servers Active-Active, High-Availability Deployment Cisco Unity Connection Deployment Options Traffic-Pattern Evaluation Example Cisco Unity Connection Networking HTTPS Networking Voice Profile for Internet Mail Cisco MediaSense Overview Cisco MediaSense Virtualization and Platform Overlays Video Compatibility Matrix and Network Topology Design Guidelines for Video Greetings Call Flows Voice-Messaging Call Flows in SRST and AAR Mode Lesson 2: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Cisco Unity Connection Administration Cisco Unified RTMT Cisco Prime Licensing for Voice Messaging Add Cisco Unity Connection in Cisco PLM Cisco Unity Connection Integration Options Cisco Unity Connection SCCP Integration Cisco Unity Connection SIP Integration Cisco Unity Connection Integration Troubleshooting Tools On-Net and Off-Net Calls Call Forward Options Cisco Unity Connection Call Routing CAPPS v1.0 Page 3/14

4 Port Monitor Default Call-Routing Behavior Integration Considerations Lesson 3: Configuring Cisco Unity Connection Users, Templates, and Class of Service Cisco Unity Connection Class of Service Cisco Unity Connection User Templates User-Creation Options Cisco Unity Connection User Password Settings and Roles User Transfer Rules Greetings TUI Experience Alternate Extensions Voice Mailbox Mailbox Stores and Membership Message Aging Policy and Mailbox Quotas Private Distribution Lists Notification Devices Lesson 4: Configuring the Cisco Unity Connection System Cisco Unity Connection System Settings Overview General Settings vs. User Settings General Configuration Time Zone Usage Cisco Unity Connection Distribution Lists Cisco Unity Connection Authentication Roles Cisco Unity Connection Restriction Tables Cisco Unity Connection LDAP Integration Import of Users from LDAP Server Phone Number Conversion Search Base LDAP Filter Import of Users from Cisco Unified Communications Manager Lesson 5: Implementing Cisco Unity Connection Dial Plan and Call Management Cisco Unity Connection Dial Plan Components Dial Plan Example Cisco Unity Connection Call Handler Types Call Handler Reachability Auto-Attendant Example Call Handler Templates Call Handler Template Options Caller Input CAPPS v1.0 Page 4/14

5 Default Call Handler Flow Greeting Analysis Caller Input Analysis Operator Call Handler Goodbye Call Handler Directory Handler Interview Handler Lesson 6: Configuring Unified Messaging Unified Messaging Terminology Single Inbox High-Level Architecture Single Inbox Functionality Unified Messaging Benefits Exchange Integration Options Cisco Unity Connection Deployment Options Security, Compliance, and Discoverability Message Synchronization Architecture Configure Integrated Messaging Task List to Set Up Unified Messaging Single Inbox Exchange Mailbox Moves Backup and Restore of Mailboxes Lesson 7: Troubleshooting Cisco Unity Connection Troubleshooting Cisco Unity Connection Reorder Tone Call Forward to Cisco Unity Connection Route Pattern Affecting Call Forward Login Not Working PIN Not Accepted MWI Issues MWI Status Wrong Greeting Time Schedule Voice Messages Call Handler Transfer Issues Call Handler Issues AAR and Cisco Unified SRST Issues Cisco Unified RTMT Cisco Unity Connection Performance Counters Alert Properties Reporting in Cisco Unity Connection MWI Troubleshooting Macro Traces Lesson 8: Deploying Voice Mail Redundancy in Branch Offices Introduction to Cisco Unity Connection SRSV CAPPS v1.0 Page 5/14

6 Specifications for Virtual Platform Overlay Cisco Unity Connection SRSV Solution Cisco Unity Connection SRSV Licensing Limitations in Cisco Unity Connection SRSV Mode SRSV Configuration Checklist for Branch Sites Activate Cisco Unity Connection SRSV DNS, Domains, and Self-Signed Certificates Cisco Unity Connection SRSV Menu Overview SRSV Configuration Checklist for Headquarters Site Set Up Headquarters Cisco Unity Connection Automatic Provisioning and Polling Monitor the Provisioning and Polling Status Replicate System Distribution List Troubleshooting Issues in Provisioning Module 2: Cisco Unity Express Lesson 1: Designing and Deploying Cisco Unity Express Cisco Unity Express Cisco Services-Ready Engine User Access Cisco Unity Express Auto-Attendant Schedules Integrated Messaging Distribution Lists Notifications Notification for Scheduled Backup Cisco Unity Express Integration Deployment Models Voice Messaging System Comparison Lesson 2: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Voic Integration on Cisco Unified Communications Manager Express Service Module Dial Peer Configuration Voic Access for SCCP Phones MWI for SIP-Controlled IP Phones MWI Options MWI Outcall MWI Using SIP Notification Messages MWI SIP for Ephone-dns Transcoding Connecting and Initiating Cisco Unity Express Module CAPPS v1.0 Page 6/14

7 Software Installation Software Versions and Licenses Configure SIP Triggers for Default Applications: Voic Configure MWI Outcall Directory Numbers Configure MWI Using SIP Notify Lesson 3: Configuring Cisco Unity Express User Accounts and Features System Settings Authentication Rules Subscribers User Import Mailboxes Mailbox Defaults Adding Mailboxes Distribution Lists Schedules and Holidays Web Inbox Message Notification Privilege Levels Cisco Unity Express VoiceView Express Integrated Messaging Lesson 4: Configuring Call Routing with Cisco Unity Express Auto-Attendant Cisco Unity Express Auto-Attendant Overview Cisco Unity Express Auto-Attendant Operation Example Cisco Unity Express Auto-Attendant Features Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Script Comparison Cisco Unity Express Auto-Attendant Configuration Checklist Prompts Administration Via Telephone Default System Scripts Call Flow Application Ports Editor Express Cisco Unity Express Windows Editor for Auto-Attendant Interactive Voice Response Scripts Scripts Lesson 5: Troubleshooting Cisco Unity Express Call Processing to Messaging System Call Flow Cisco Unified Communications Manager Express Cisco Unity Express Troubleshooting Logging Cisco Unity Trace Tool Using trace Commands via CLI CAPPS v1.0 Page 7/14

8 GUI Macro Feature SIP Troubleshooting SIP Call Flow Troubleshooting SIP Issues Troubleshooting MWI Issues Troubleshooting Mailbox Issues Interpreting TUI Sessions Module 3: Cisco Unified IM and Presence Implementation Lesson 1: Designing and Deploying Cisco Unified IM and Presence Cisco Unified Communications Manager Presence Introduction Cisco Unified Communications Manager Presence Indicators for Speed-Dial Presence Cisco Unified Communications Manager Call History Presence Cisco Unified Communications Manager Subscribe CSS Cisco Unified Communications Manager Presence Groups Cisco Unified Communications IM and Presence Introduction Microsoft Integration OVA Template for Cisco Unified Communications IM and Presence Cisco Unified Communications IM and Presence Cluster Cisco Unified Communications Manager Deployment Options Service Discovery Quality of Service Cisco Jabber Port Usage Enterprise Instant Messaging Multicluster Deployment Federated Deployment Microsoft OCS Federation Mapping of Presence Status Federation Preparation Lesson 2: Describing Cisco Unified Communications IM and Presence Components and Communication Flows Cisco Jabber Information Flow in Deskphone Mode Cisco Jabber Information Flow in Softphone Mode Cisco Jabber in Phone-Only Mode Cisco Jabber and Voic Cisco Jabber and Conferencing Integration with LDAP for Cisco Jabber Cisco Unified Communications IM and Presence, Active Directory, and Exchange Cisco Unified Communications IM and Presence Architecture Cisco Unified Communications IM and Presence Cluster CAPPS v1.0 Page 8/14

9 Cisco Jabber Login Flow Access for Cisco Jabber without VPN Lesson 3: Integrating Cisco Unified Communications IM and Presence Set Up Cisco Unified Communications Manager for Presence Checklist for Cisco Unified Communications Manager Setup Cisco Jabber UC Services Implementing Cisco Unified Communications IM and Presence Checklist for Cisco Unified Communications IM and Presence Setup Cisco Unified Communications IM and Presence Services Cisco Jabber Service Discovery Service Discovery: Domain Service Discovery: Operating Mode Cisco UDS SRV Record SRV Records DNS SRV Record Priorities and Weights Troubleshoot DNS SRV Entries Methods of Installation Create a Custom Installer Lesson 4: Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber Cisco Jabber in Phone-Only Mode Configure Cisco Jabber in Softphone Mode Legacy Client Settings Cisco Jabber UC Services Upload Jabber-Config File to TFTP Server Visual Voic Interface for Cisco Jabber Cisco Jabber in Softphone Mode Cisco Jabber Account Options Connection Status LDAP Profile Test Voic Profile Test Enable End Users and Devices for CTI Cisco Jabber in Deskphone Mode Lesson 5: Configuring Cisco Jabber Mobile and Integrating Directory Servers Cisco Jabber Framework Alignment Configuration URL Legacy Client Settings Video Features Dial-via-Office Reverse Calling Low-Bandwidth Mode URL Handlers Secure Cisco Jabber on Mobile Add Cisco Jabber in Cisco Unified Communications Manager CAPPS v1.0 Page 9/14

10 Cisco Jabber User Configuration XML File Cisco Jabber Configuration Sources Cisco Jabber Contact Sources Contact Lookup Cisco UDS Directory Access Photo Support Lesson 6: Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components System Dashboard Cisco Unified IM and Presence Reporting Presence Viewer System Troubleshooter Cisco Jabber Connection Status Troubleshoot Common Cisco Jabber Issues Cisco Unified IP Phone Cannot Be Selected In Softphone Mode, Telephony Is Not Possible Users Are Not Shown as On the Phone During an Active Call End User Cannot Log into Cisco Jabber Search for Contacts Returns No Results End User Cannot Control the Cisco Unified IP Phone 9971 Trace Filter Settings Troubleshoot SIP Integration Module 4: Video Provisioning and Integration in a Unified Communications Deployment Lesson 1: Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration Cisco Prime Collaboration Overview Complete Lifecycle Management Cisco Prime Collaboration Standard and Advanced Automated System Provisioning Domains, Service Areas, and Subscriber Types: Example Administration Levels LDAP Import Subscriber Roles Deployment Aspects in Cisco Prime Collaboration Day-1 Services Infrastructure Day-2 Services Single Provisioning Interface Multilanguage Support Dashboard Cisco Prime Telephone Self-Care Lesson 2: Describing Video Infrastructure CAPPS v1.0 Page 10/14

11 Collaboration Infrastructure Architectural Evolution Combined Model and Methods Cisco Prime Collaboration Manager High-Level Function of Collaboration Infrastructure Dual Approach Cisco TelePresence VCS Characteristics Cisco VCS Cluster Size Call Control Terminology Connecting Cisco Unified Communications Manager and VCS Clusters Dial Plans Conferencing Multiparty Conferencing Cisco TelePresence Conductor Cisco Jabber Video for TelePresence (Movi) DNS SRV Records Automated Provisioning with Cisco VCS and TMS Portfolio Simplification Lesson 3: Describing Cisco TMS Cisco TMS Introduction Business Needs for Cisco TMS Cisco TMS Platform Overview Cisco TMS Overview Endpoint and Infrastructure Support Cisco TMS Scale and Management Cisco TMS Conference Call Routing Cisco TMS Conference Port Reservation Call Launch Options Calendaring Options Cisco TelePresence Conductor Support Recommended Cisco TMS Scheduling Deployment Mode Adding Cisco VCS Endpoints to Cisco Unified Communications Manager Integration of Cisco TMSXE with Microsoft Exchange Cisco TMS Provisioning Extension Lab Outline Hardware Lab 1: Integrating Cisco Unity Connection with Cisco Unified Communications Manager Integrate Cisco Unity Connection with Cisco PLM Configure Cisco Unified Communications Manager for an SCCP Integration Configure Cisco Unified Communications Manager for a SIP Integration CAPPS v1.0 Page 11/14

12 Discover Call Routing in Cisco Unity Connection Configure Call Forward Based on Call Classification Back Up Cisco Unity Connection Hardware Lab 2: Configuring Cisco Unity Connection Users Modularize and Automate User Creation Access User Pages and Web Inbox Manage User Greetings Message Notification Mailbox Quotas and Message Aging Distribution Lists Configure Video Greeting Hardware Lab 3: Configuring Cisco Unity Connection System Settings Set Up the System Integrate Cisco Unity Connection with the LDAP Server Import Users from the Cisco Unified Communications Manager Test Voice Messaging Behavior Hardware Lab 4: Implementing Cisco Unity Connection Call Management Create a Dial Plan and Set Up Site-Specific Directory Handler Create an Interview Call Handler Configure a New Auto-Attendant Hardware Lab 5: Configuring Cisco Unified Messaging Enable Integrated Messaging Configure Unified Messaging Secure Messaging Hardware Lab 6: Troubleshooting Cisco Unity Connection (Optional) Trace MWI Issues Monitor a SIP Call Flow Hardware Lab 7: Integrating Cisco Unity Express with Cisco Unified Communications Manager Express Set Up Cisco Unified Communications Manager Express Set Up Cisco Unity Express CAPPS v1.0 Page 12/14

13 Enable Automated Backup Implementing Cisco Collaboration Applications Hardware Lab 8: Configuring Cisco Unity Express System Settings and Users Adjust the System Settings and Control the Access Privileges Configure Users, Mailboxes, and Other Settings Enable Additional User Features Hardware Lab 9: Implementing Call Routing with Cisco Unity Express Auto-Attendant Enable Cisco Unity Connection Auto-Attendant Configure the Auto-Attendant Script to Use Business Hours and Holiday Schedules Create a Script with Editor Express Review and Modify a Script with the Script Editor (Optional) Hardware Lab 10: Troubleshooting Cisco Unity Express (Optional) Debug a SIP Call Flow on Cisco Unified Communications Manager Express Trace an MWI Issue on Cisco Unity Express Troubleshooting User TUI Input Hardware Lab 11: Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager Set Up Cisco Unified Communications Manager for Presence Integration Set Up Cisco Unified Communications IM and Presence Configure Service Discovery Install Cisco Jabber Hardware Lab 12: Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber Configure Cisco Jabber in Phone-Only Mode Set Up Cisco Jabber in Full UC Mode Use Jabber Config File Generator to Enable Features Enable Voice Messaging in Cisco Jabber Use RTMT to View Performance Counters Configure LDAP and UDS Directory Access Hardware Lab 13: Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional) Photo Retrieval in Cisco Jabber CAPPS v1.0 Page 13/14

14 Powered by TCPDF (www.tcpdf.org) Implementing Cisco Collaboration Applications Configure BYOD and Configure Cisco Jabber Mobile Configure Additional Features Integrate Microsoft Exchange Calendaring to Show Presence Status Hardware Lab 14: Troubleshoot Cisco Unified Communications IM and Presence (Optional) Trace Cisco Jabber Login and Logout Messages Trace Instant Messaging Trace a SIP Status Update Message Hardware Lab 15: Provisioning with Cisco Prime Collaboration Integrate Cisco Prime with Cisco Unified Communications Applications Deploy a User with a Cisco IP Communicator Using Cisco Prime Collaboration Execute Administrative Tasks and Use Templates in Cisco Prime Collaboration Hardware Lab 16: Deploying Cisco TMS and Video Applications Set Up and Integrate Cisco VCS with Cisco Unified CM CAPPS v1.0 Page 14/14

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